Model Showroom
Recent Reviews from AutoNation Hyundai North Richland Hills
5
Quick service on a holiday weekend. Thank you for making everything easy!
Jesse Placencia
May 28, 2023
5
A great experience, Easy to make an appointment, knowledgeable staff, clean environment, and speedy service
Jerry West
May 28, 2023
5
Jaden was very helpful and understanding informative and knows his job very well!! THANK YOU JADEN!!!
Latrisca Bickham
May 27, 2023
5
They are always very professional and friendly. Lets me know fees and future work that is due.
Brenda Gibbons
May 27, 2023
5
I wanted to acknowledge and commend the exceptional level of customer service I received. The attention to detail, promptness, and overall experience exceeded my expectations. Thank you for providing such outstanding service.
Ariel W
May 27, 2023
5
Yes ,they all very nice ,just went to look and we got a Hyundai Palisade it’s beautiful.
Betty Goodman
May 27, 2023
5
Ryan Lovin was super helpful during our car search. Great guy and great dealership. Geno also helped us find the best financing options. They both made the process fast and fun.
Gavin Fua
May 26, 2023
5
Fantastic experience:) thanks everyone
Melissa Hope ATkinson
May 26, 2023
5
I bought my Hyundai Tucson SEL brand new here in 2020. Very easy process from start to finish. I've come in for scheduled maintenance and have always been provided excellent & friendly service. Highly recommend this location!
Brian Rivera
May 26, 2023
5
Great Service. Provided transportation to and from home while car was being serviced
Telisha Mays
May 25, 2023
5
Had my 2023 Hyundai Palisade for repair service at this dealership. Everyone was very accommodating. Had a loaner car (23 Hyundai Tucson) which was awesome. Dropped off my car after all the parts are ordered. Got everything done in a timely manner. Shout out to Michael W. for everything. From the repair quotes, updates, ordering and the payments. Great job to all the service/repair staffs/techs. Would highly recommend this dealership.
Eustaquio Culanag Jr
May 25, 2023
1
Service department is horrendous. I can't even use them because they never ever ever answer the phone. So how can I trust if I took my car there for service that I could get a hold of someone for simple quick questions? I have to go in person everytime to talk to someone or get updates? What is this 1820s? I mean that's ridiculous. Invest in some personnel to answer phones...
Andrew Park
May 25, 2023
1
It took 5 1/2 hours to complete the sales process even though I told them we had to leave. They kept insisting it wouldn’t take much longer but still took too long. After delivery of vehicle the pinstripes were not done & it was very difficult to get a time for it to be done. The dealership automated phone system puts you in a loop & can’t speak to a live human. Still waiting for it to be done.
SUV customer
May 25, 2023
5
From the moment I walked in I was greeted with a friendly face and excited for me. Daraius Mitchell was fabulous, as I had already been that week to several dealerships looking for my new ride. I had been doing my research for the past 6 weeks and knew what exactly I was looking for. I knew from my research of the Roburst Emerald and wanted that color!!! Other make dealerships except for one other cringed when I told them the “GREEN” I wanted, which was the selling point. Daraius was up front that he didn’t have that color but since he knew one was expected at the dealership he showed me what it would look like. We test drove the vehicle. We were almost back when I asked if I could drive on the highway as several wouldn’t let me. Daraius was thrilled and then while I was driving showed the different ride modes so I could tell. As we waited for the vehicle to be delivered to the dealership, he was always prompt in responding to my messages. When my vehicle arrived he was patient as I was figuring a busy schedule for me to come in and get paperwork done. Daraius Mitchell is the best. I was even able to talk to other salespeople when I was waiting on something and they treated me like a person and not a client Everyone @ Autonation has been nice even guys in the garage after I was able to see my new ride while they were getting her ready for me. Sam Napolitan was great and understanding of my situation had compassion and was a sweet heart.
Connie R
May 25, 2023
5
Always very nice and accomadating. Answering all my questions that I ask a million times
Kathy Morgan
May 24, 2023
5
I have already given an outstanding review on my cell phone the other day.
David Malone
May 24, 2023
5
My santa fe sport needed a engine replacement because it was using a lot of oil.Jorge Who works in the service department took good Care courteous. I recommend that he gets a raise.
Mark Jackson
May 22, 2023
5
Great service as always!! George is my favorite service go to service guy.. He’s amazing, He takes good care of us OLD FOLKS, that’s a real plus for these days.. Give the guy a raise for goodness sake!! Rita Silverman
rita silverman
May 20, 2023
5
Just got my vehicle in to AutoNation Hyundai for it’s first service. The visit went smoothly and Zachary was a great help! They serviced my Santa Cruz and brought it back to me washed and ready. Staff seem professional and the waiting area was new and clean! I highly recommend a visit to AutoNation Hyundai. Just purchased a vehicle from here and the experience was really positive. I initially was worried because of my past negative experience with dealerships and salespeople. This was was my first time buying a new vehicle and it was great! From my initial contact with Noor, my stress level was very low. Randall in the finance department was really professional and made my experience very positive. I would highly recommend buying a vehicle from these people.
EvaRon Lopez
May 18, 2023
5
Purchased a vehicle here from Jason Rudd. Excellent experience overall, very pleased with my new car and the service so far has been excellent.
Deanna Ritzie
May 18, 2023
5
Been visiting Autonation Hyundai NRH for my vehicle servicing since 2020. They have been really helpful in addressing all the issues and extremely satisfying experience.
Aayush Dhungana
May 18, 2023
5
we brought our car in for a recall, come to find out there was another recall that need to be done and the service would take longer than expected. they got me a lift car home so I can continue on my day until the repairs could be done and let me know when they were done. friendly service helpful service.
Janel N Robert Chiles
May 18, 2023
5
The dealership addressed my concerns in a professional manner. After taking my car in for service, all of my issues were fixed to my satisfaction! Not only that, they also sent me updates as they progressed with the work.
Timothy Mcallister
May 18, 2023
5
Zach did a great job and helped his team take great care of my car. He was very polite and took a great interest in getting me the best service possible
David
May 18, 2023
5
VERY PROFESSIONAL AND COURTEOUS. ON TIME APPOINTMENT AND COPLETED ALL SERVICE REQUIRED.
Molly Brugge
May 17, 2023
5
From the moment I walked into the dealership in March 2023, Daraius Mitchell was welcoming me into “his home”. He was a gentleman, nice and understanding. I was very specific in what I was wanting and he took all information and willing to do a great test drive showing me the different levels of drive. He knew I had many test drives and where I stood through my process of finding a new vehicle. I kept him informed and he was always prompt in responding. The color I required wasn’t on the lot, but he pulled it up and showed me and even sent to me. When I decided the 2023 Hyundai Palisade calligraphy edition of Robost Emerald, Daraius kept me updated on the delivery of my vehicle, and even kept me calm when the delivery kept changing. He informed me when my new vehicle came in and worked with my busy schedule. Then was able to work Sam Napolitan. She was so understanding and thorough with her job. I felt both Daraius and Sam were my friends than just dealership employees.
Connie R
May 17, 2023
5
From the moment I walked into the dealership in March 2023, Daraius Mitchell was welcoming me into “his home”. He was a gentleman, nice and understanding. I was very specific in what I was wanting and he took all information and willing to do a great test drive showing me the different levels of drive. He knew I had many test drives and where I stood through my process of finding a new vehicle. I kept him informed and he was always prompt in responding. The color I required wasn’t on the lot, but he pulled it up and showed me and even sent to me. When I decided the 2023 Hyundai Palisade calligraphy edition of Robost Emerald, Daraius kept me updated on the delivery of my vehicle, and even kept me calm when the delivery kept changing. He informed me when my new vehicle came in and worked with my busy schedule. Then was able to work Sam Napol
Connie R
May 17, 2023
5
I would definitely buy a car from here again, I'm very happy with my purchase. Good value and great service.
Kalli Hansen
May 15, 2023
5
I arrived for my appointment, was greeted within a minute or two. Technician Joe explained the services that were due for my mileage checkup. I asked for a state inspection as well. And everything was done fairly quickly. Overall, very satisfied. I will be returning to this location for my next milage checkup.
Dalton Youngblood
May 15, 2023
5
Had an extended warranty issue with door latches on my 2016 Hyundai and Zach was amazing. Great work and excellent service
Will Jones
May 15, 2023
4
I appreciated Ally Hastings who sold me the car, she was attentive and no pressure.
Sheryl Colley
May 15, 2023
5
They work great
sufian edris
May 14, 2023
5
Zachary is an excellent service advisor. He allows for you to text him at any time you have any questions regarding the service process. He's very nice, professional, and wants what is right for the customer. 20 out of 10 stars for Zachary
Bryan Gorman
May 14, 2023
5
Ashley was the best salesperson ever!!
Barry Turner
May 14, 2023
1
I bought a used car last June and have had problems with it ever since, despite a good CarFax, low miles and a supposed "Pre delivery inspection" Two weeks after I drove it off the lot, the check engine light came on. It was a cylinder misfire which I had to take the entire day off work to get repaired. The battery barely had any life as it was 8 years old, had to replace. Valve cover gasket had to be replaced as it was leaking oil, and it's still leaking oil due to other mechanical issues. I have been saving up a grand to get the current issue fix (coolant leak, water pump and timing belt replaced), and haven't driven it in 5 months to get it home to realize the AC is out. I have poured more money into this POS Hyundai than it's worth. I overpaid for it, which is fine if the dealership ACTUALLY did an inspection on it and serviced it correctly, but here I am out thousands of dollars with thousands more dollars needed to fix it so I can even sell it for HALF of what I paid, let alone all the repairs I paid for out of pocket. SO... let this be a lesson to you - DO NOT TRUST THEIR PRE DELIVERY INSPECTION. Get it looked at by an ASE certified mechanic. AutoNation would not let me haggle the price at all either. I am very disappointed with them when I THOUGHT they were reputable. I was wrong!!! Lesson learned. ... Thanks a lot AutoNation. :,-(
Angela M
May 14, 2023
5
This is the first time and the first positive experience ?? I have had purchasing a vehicle from ANY dealer. Mr. Abdiel Rodriguez and Mr. Randall Cook were both so kind and professional during the time frame for purchasing this vehicle. I have no words to describe the impact Mr. Abdiel left on me. His way of handling business was a very relaxed, peaceful, and filled with confident. Mr. Abdiel has that special touch in treating all customers with a caring, empathic manner while maintaining a high degree of professionalism. I can't believe how smoothly the entire purchasing experience was for me. Mr. Abdiel should be regarded as the Employee of the Year!
Wilma Martinez Reyes
May 14, 2023
5
Everyone is friendly and professional. They called me to remind me it was time for service and helped me set up my appointment. The process is quick and easy. I like that they wash my car.
KM
May 13, 2023
5
Everyone is friendly and professional. I always get in and out quickly. They make the process very easy. It’s wonderful that they wash my car.
KM
May 13, 2023
5
Zachary Mobley is the very best at his job. This was an extremely easy repair process because of him. He alerted me to every detail while my vehicle was in their care.
Gordon Faber
May 13, 2023
5
This is the first time and the first positive experience ✨️ I have had purchasing a vehicle from ANY dealer. Mr. Abdiel Rodriguez and Mr. Randall Cook were both so kind and professional during the time frame for purchasing this vehicle. I have no words to describe the impact Mr. Abdiel left on me. His way of handling business was a very relaxed, peaceful, and filled with confident. Mr. Abdiel has that special touch in treating all customers with a caring, empathic manner while maintaining a high degree of professionalism. I can't believe how smoothly the entire purchasing experience was for me. Mr. Abdiel should be regarded as the Employee of the Year!
Wilma Martinez
May 12, 2023
5
Salesman Jaylen was very kind and friendly and willing to go as far as he could to help you get your car at a great price,
Victor M Fonseca
May 12, 2023
5
Thanks Jaden, Luis, and Samantha for me helping me get into my new (to me) truck. Very friendly people and really provided great customer service. I hope I am able to use them in the future for my next vehicle purchase.
Brad Johnson
May 12, 2023
5
Always receive exceptional service when I take my vehicle in for maintenance. The gentleman that assisted me was very professional. Offered a complimentary ride to and from Dealership. Service was quick. Did not have to wait all day to get my car back.
Pringle
May 12, 2023
5
The service department was helpful and informative. Zachary did all he could to make sure we had every opportunity to be satisfied.
Terrence Wilson
May 11, 2023
5
I took my car in for it's regular maintenance for the very first time and the experience was very good. Everyone was so nice and helpful. They told me an hour and it was done before that time. Great service!!
Patricia James
May 11, 2023
5
New waiting room with complimentary snacks. Waited fairly to finish my car maintenance and price seems reasonable. Friendly and knowledgeable staff. I was a walk-in, first if all, for a regular oil change and tire rotation, and they squeezed me in their busy schedule. I was willing to do the time and the tech was honest in ensuring what my expectations should be in terms of when, and if it can be done. But after waiting a little after an hour, they called my name and said my car was done. I was shocked, and they said because I was a regular customer there and it's their customer loyalty support. I really felt like a special customer and I left nothing but pleasure and joy in the dealership and car is running smoothly, thank you!
Christian Gutierrez
May 11, 2023
5
John did everything to fix the complicated problem I had with my car.
Carol Klein
May 11, 2023
5
I am very pleased with the service. They are courteous and took care of my needs well.
Julian Fernando
May 10, 2023
5
Pleasant experience all around! Sales staff was courteous and knowledgeable.
Angelique
May 10, 2023
5
The staff at this dealership, Hyundai N. Richland Hills, is phenomenal. Gino Bresolin, Luis Aguilar, Ryan Lovin and the rest were extremely helpful, thoughtful and had a can-do attitude about the entire experience. I highly recommend this location if you're looking for honest, helpful auto sales.
Tim Rubio
May 9, 2023
5
Great experience! Darius was absolutely awesome to work with, from the time he answered the phone until we drove off the lot! We drove almost 2 hours to come look at the vehicle and made a deal super quick. No haggling, no issue, great service! Thanks so much!
Carrie Hollon
May 9, 2023
1
Service at this location is terrible and the service reps are even worse. Jorge who would not give me his last name is terrible. After telling me that I would need to leave my car for 3-5days or wait a month for the next appointment for diagnostics and not be able to get a loaner or rental, Jorge said I could go elsewhere to another Hyundai location. Not very good at customer retention. Then when I asked for his last name he said I could get it when i go for my appointment. Not what you would expect from a class operation like Hyundai, maybe its just this AutoNation location . I am glad I didn't buy my car here!!
Rene Diaz
May 8, 2023
5
They were just fast and nice.. awesome !
Randall Cook
May 8, 2023
5
easy powerful and fast
Jerry Eckart
May 8, 2023
5
The engine on my 2015 Santa Fe Sport failed. It was replaced without charging me to replace parts with new ones associated with it. I was provided with a rent car for the time my car spent in the shop at no charge. Service was great!
harbarb
May 8, 2023
5
Walked in no pressure. Purchased no pressure. They seemed as happy for me as I was. Great people
Mark Callahan
May 7, 2023
5
Great Service from Mo Ibrahim, second car that we buy through him, knowledgeable, outstanding, answered all our questions, got us the best car and the best deal, we felt at home not at a dealership. Great Job, Mo.
Wail Hassan
May 6, 2023
5
Great friendly staff. Very helpful and attentive. This is 25 words. xxx. Please post. I am wasting my time doing this. WTH do you want from me.
Bobby p
May 6, 2023
5
Car was in for a recall and the service advisor got it done sooner than expected.
Chris Hall
May 5, 2023
5
They were friendly, knowledgeable, patient, and did not hassle me. Honestly I had fun buying a car even with the hilariously low value I got for my trade in.
Ashley Johnson
May 5, 2023
5
Great sales and service!!
Kaitlin Glover
May 4, 2023
5
I showed up without an appointment one afternoon to get the oil changed in my Palisade. They were able to get the car right in and take care of it. This is my second time to use this dealer and I plan to go back. Thanks AutoNation Hyundai.
Troy Paul
May 4, 2023
5
I showed up without an appointment one afternoon to get the oil changed in my Palisade. They were able to get the car right in and take care of it. This is my second time to use this dealer and I plan to go back. Thanks AutoNation Hyundai.
4Eleven Metalworks
May 4, 2023
3
When I bought the car, everything was good the sales manager helped me a lot, the only problem is that they couldn't have me car on time, I had to call to the sales representative, he did not followed up on me at all. At the end they finally changed the sales representative for Alex who did great
Dessire Castellanos
Apr 30, 2023
5
Great job. Perfect recommendations as well
Charles Beckman jr
Apr 30, 2023
5
Great experience buying my car here and they have an excellent service center.
brooke darby
Apr 29, 2023
5
Mo Ibrahim was my representative and he was great! Would recommend to anyone and everyone who is in the market for a new car! 10/10
Khari Miller
Apr 28, 2023
1
Recently went here for an oil change. Was told I also needed my rear brakes changed because they were low and that my battery was bad. They wanted almost 600 dollars to do this. I had just replaced my battery two years ago, so I took my car to Oreily and tested my battery myself and it was in good condition. I also purchased brake pads there and changed my brakes myself. Upon removing the old pads, they were not low, like I was told they were. So, they lied on both accounts. I previously went to a different Hyundai dealership in the area, too, for my auto care and was told my tires were bad, when I had just replaced them a week ago at discount tire. Seems like you can’t find an honest Hyundai dealership in the area
Cooper Tye
Apr 28, 2023
5
Great customer service. Always there to answer questions and helpful with finding a ride to get a rental. Jorge and the service team helped get my car in working order quickly.
Adrian Ortega
Apr 28, 2023
4
I took my Sonata in for service. All things were completed in 2 hours. Everyone was so nice and courteous. I will continue to take my car to AutoNation Hyundai!
Margaret Sanders
Apr 28, 2023
5
They're 2023 vehicle I purchased new at AutoNation North Richland Hills began to have a serious rattling noise after only 8,000 MI and when I took it to the dealership they first told me they could not hear it secondly told me they had left something loose and thirdly told me I would have to leave it with them for approximately 5 days so that they can look at it they still have not rectify the issue and I'm at 27,000 MI I wonder if they're waiting until I reach 36,000 so they can avoid doing the work under warranty I have not been happy with this dealership at all.
Mark Friar
Apr 27, 2023
5
Helped me during a recall. Took care of my issue and provided me with great service.
Joshua Skaggs
Apr 27, 2023
1
The customer service at this dealership service center and collision center is extremely bad, they handled my situation VERY POORLY and I am extremely disappointed at the lack of respect and understanding for what has happened. My advice is DO NOT go to used Hyundai service or collision center in NRH. I bought a 2021 Hyundai Kona at World Car Hyundai in San Antonio with major paint issues, painting chipping off both back doors, and small chips all over the car, turning into way bigger spots every single day. More then 30 spots all over my vehicle. Paint is bubbling, and chipping all over the vehicle. Hyundai of NRH had no interest in helping with my vehicle. They made a case with Hyundai to see what they will cover, when Hyundai of San Antonio said they would fix all of it because of “paint defects”. The case ended up covering ONLY the doors, when the ENTIRE CAR is chipping like wild fire. Hyundai NRH keeps telling me that it is because of “outside influences, rocks, or nicking the paint” the paint started chipping 13 days after i bought the vehicle & it is just progressing into huge spots. World Car in San Antonio told me to go to the Hyundai place CLOSEST to my house which is NRH Hyundai service- who are ZERO HELP. The NRH Hyundai employees and manager were extremely rude, condescending, treated me like i have no idea what i am talking about. I DO NOT appreciate being spoken to like this AT ALL. When i spoke with the manager he was rude, kept speaking over me and getting louder, COMPLETELY DISREGARDED me and my concerns. I told him my grandfather had bought many cars from Hyundai recently (7-8) and he proceeded to speak over me and say “ it wouldn’t matter if he bought 100 cars” it is very nice to know all of our money spent means nothing to Hyundai and it’s managers. I also do not appreciate buying a car, with major paint defects, being told it will get fixed, and NO ONE willing to help with this at all. DO NOT BUY FROM HYUNDAI - THEY WILL NOT FIX THEIR MISTAKES OR RIGHT THEIR WRONGS.
Baby Haylee
Apr 27, 2023
5
Trading is highly now profitable and very easy. Thanks to Mrs Jennifer who guided and helped me, I invested $1,500 and I got a profit of $17,540 and withdrawal was so easy. Contact Mrs Hendrick Jennifer for a great trade I highly recommend her services reach out to her for cryptocurrency/trades if you are going through this post Email: hendrickjennifer550@gmail.com WhatsApp Number: +13856454058
Katleho Sekgobela
Apr 27, 2023
1
The customer service at this dealership service center and collision center is extremely bad, they handled my situation VERY POORLY and I am extremely disappointed at the lack of respect and understanding for what has happened. My advice is DO NOT go to used Hyundai service or collision center in NRH. I bought a 2021 Hyundai Kona at World Car Hyundai in San Antonio with major paint issues, painting chipping off both back doors, and small chips all over the car, turning into way bigger spots every single day. More then 30 spots all over my vehicle. Paint is bubbling, and chipping all over the vehicle. Hyundai of NRH had no interest in helping with my vehicle. They made a case with Hyundai to see what they will cover, when Hyundai of San Antonio said they would fix all of it because of “paint defects”. The case ended up covering ONLY the doors, when the ENTIRE CAR is chipping like wild fire. Hyundai NRH keeps telling me that it is because of “outside influences, rocks, or nicking the paint” the paint started chipping 13 days after i bought the vehicle & it is just progressing into huge spots. World Car in San Antonio told me to go to the Hyundai place CLOSEST to my house which is NRH Hyundai service- who are ZERO HELP. The NRH Hyundai employees and manager were extremely rude, condescending, treated me like i have no idea what i am talking about. I DO NOT appreciate being spoken to like this AT ALL. When i spoke with the manager he was rude, kept speaking over me and getting louder, COMPLETELY DISREGARDED me and my concerns. I told him my grandfather had bought many cars from Hyundai recently (7-8) and he proceeded to speak over me and say “ it wouldn’t matter if he bought 100 cars” it is very nice to know all of our money spent means nothing to Hyundai and it’s managers. I also do not appreciate buying a car, with major paint defects, being told it will get fixed, and NO ONE willing to help with this at all. DO NOT BUY FROM HYUNDAI - THEY WILL NOT FIX THEIR MISTAKES OR RIGHT THEIR WRONGS.
Haylee Olsen
Apr 27, 2023
5
Service department had my car in and out quickly and completed the required maintenance. Will return to this dealer and it’s service department, as required.
Mark
Apr 27, 2023
5
Had 2 blowouts on the way home. Arrived at AN Hyundai NRH,TX. All the bays were packed. Yet, the still fit me in. Thank You AutoNation Hyundai North Richland Hills,Tx
Ftank
Apr 27, 2023
5
Went in for a recall repair. It was done quickly and efficiently. They provided a complimentary Lyft ride so I could wait at home. Employees were professional.
Mindy Ward
Apr 26, 2023
5
Overall buying process was very easy and stress free. Ryan was helpful and answered all my questions.
Tubmantx
Apr 26, 2023
5
I had several issues and 2 recalls. Jorge took excellent care of me.
Barbara Bailey
Apr 26, 2023
5
I really appreciate the AutoHyundai North Richland Hills team, particularly Celeste and Gino. They were great to work with. Just asked what I wanted and somehow made it happen, no pressure. How could I say no. They gave me everything I wanted.
Suzanna Perea
Apr 25, 2023
5
Excellent service. They worked me in with short notice. When work took a little longer than expected, they discounted the charges. I'm very satisfied.
Dan Spangler
Apr 25, 2023
5
Great customer service!!! Very knowledgeable service department!
Cindy Ness
Apr 25, 2023
5
Excellent Service and was extremely impressed with their professionalism, reliability, and quality of service. The booking process was easy and efficient, and the representative I spoke with was friendly and helpful. Enjoyed a nice coffee on their waiting area. Overall, Excellent service.
vijayaraghavan Devaraj
Apr 24, 2023
1
Tried to get a simple oil change and rotation at 9:45am was told it would be many hours possibly not till closing (5pm) when the vehicle would be finished. Told the advisor I'll drop it off and he said he will try his best. I asked for a shuttle or Lyft ride and advisor said not for maintenance. I told him last time they did my maintenance they ordered me a ride. So i paide $20 bucks for a ride and I came back few hours later to check the progress advisor told me it hasn't been touched and the advisor sitting next to him said it may not get worked on. Advisor told me to call another dealership and see what they can do. At this point I was okay but when I called Vandergrift Hyundai it was a totally different experience. They offered my a loaner and told me they would fit me. I bought my Palisade new from you guys and I'm kinda shocked from disappointment.
Jeremy Doolen
Apr 22, 2023
5
Jorge Caldera attended me and it was an excellent service. He helped me in what I needed and requested the repair of a part of my vehicle and he made an appointment for me to go to repair it. �Muy bueno!
Magdiel Dotel
Apr 22, 2023
5
I love the customer service here. They are excellent in communication and letting you know what is needed and what was completed.
Rocky Balboa
Apr 21, 2023
5
They stayed late for me and were very kind and helpful. Great job!
David Kellenberger
Apr 21, 2023
1
Don’t take your almost new (13k miles) Hyundai here if you have an issue. Check engine light came on as I was driving home so I pulled in to see if they could check it out. Rude service guy came out, looked at the service light and said yep, it’s the service engine soon light but we are a month out on appointments to get you in. I said what the hell am I supposed to do, drive around for a month and blow the car up?? His response- you can sit in the parking lot with the rest of the cars until we get to them.
Jake Duke
Apr 21, 2023
5
My experience at your dealership was very good and I got a good deal on my new vehicle it took two or three hours to complete the paperwork but at the end I was happy
Clark
Apr 21, 2023
5
My service advisor is great. Service is quick and on point. Each time I go they provide a faster service. Very pleased. Good job service department
Carol A Barrientos
Apr 21, 2023
5
I bought a new Elantra here a week ago, and am beyond satisfied! Not only do I love the car but I feel like I got such a great deal. Brian was incredibly helpful and patient, test drove multiple options with me and made the whole buying process go very smoothly. Randall set me up with a fantastic protection plan, customized to my specific needs. Great experience all around!
Jane Giles
Apr 20, 2023
5
I bought a new Elantra here a week ago, and am beyond satisfied! Not only do I love the car but I feel like I got such a great deal. Bryan was incredibly helpful and patient, test drove multiple options with me and made the whole buying process go very smoothly. Randall set me up with a fantastic protection plan, customized to my specific needs. Great experience all around!
Jane
Apr 20, 2023
5
I went in for a security recall but had something else going on that I wanted to get checked out. I couldn't afford the diagnostic test ($200) so Mike gave me some advice to help narrow down what the problem could be. It meant a lot to me because I've had to deal with several very expensive health issues lately. Side note: my car was broken into the very next day and I'm sure they would've been able to steal my car if I hadn't brought it in to get the security system update. A TikTok has gone viral showing people how to start Hyundais and Kias without the key. Kudos to Hyundai for taking initiative to prevent car theft with all the new technology coming out.
Courtney Shields
Apr 19, 2023
5
I went in for a security recall but had something else going on that I wanted to get checked out. I couldn't afford the diagnostic test ($200) so Mike gave me some advice to help narrow down what the problem could be. It meant a lot to me because I've had to deal with several very expensive health issues lately. Side note: my car was broken into the very next day and I'm sure they would've been able to steal my car if I hadn't brought it in to get the security system update. A TikTok has gone viral showing people how to start Hyundais and Kias without the key. Kudos to Hyundai for taking initiative to prevent car theft with all the new technology coming out.
Courtney Sheilds
Apr 19, 2023
5
My review is based on my service warranty on my used car. They were quick and efficient for my oil change and tire rotation. I was alerted ahead of time that it might take 2-3 hours; however, I was done in just over an hour from check-in. Thank you! Lisa
lisa berrie
Apr 17, 2023
5
Very polite, quick to work on vehicle, great work.
Ron Bishop Jr
Apr 17, 2023
5
The staff was a pleasure to work with. I was kept up to date about my appointment through text messages that made it such an easy process.
sartctx1
Apr 14, 2023
5
The experience was great, we purchased a used vehicle and everyone we encountered was wonderful. The whole process only took about 2 hours from test drive to purchase to one our way home.
Frank Taylor
Apr 14, 2023
5
Great people to work with. Thank you Charles and Brian.
Wanda W
Apr 13, 2023
5
Fast service, in and out quickly and even got a free car wash!
Jaime Sorbello
Apr 13, 2023
5
Zachary was SO kind and went out of his way to go above and beyond to get my car out sooner than estimated! So grateful! So kind!
ally arnold
Apr 13, 2023
5
This was my first service visit with my new Hyundai Tucson. It was scheduled well in advance and when I arrived they were ready to go to work immediately. The waiting room was comfortable. The car was ready in less time than had been promised and they washed the car for me. All-in-all a pleasant and easy experience. My only disappointment was there is no soft-drink vending machine available in the service area or the dealership sales area.
Terry Plemons
Apr 13, 2023
5
Great service every time so far. Listen to me about how car is running and actually listen to what think. They figure out and repair or service. Very fast
Kathy Morgan
Apr 13, 2023
5
This car buying experience started off SUPER FRUSTRATING! I went to a lot and got pair with a slimy little twerp with bad communication. I started looking for a car myself and found Frankie at AUTO NATION who turn this whole thing around. He was an absolute pleasure to work with. He listened and gave honest (what's good for me not his pocket) information and found me the car that fit me and my budget. I observed their staff while I was there and they all seemed really cool and not like hungry vulture in captivity waiting for prey to drive into their lot. When I pulled up I didn't get "descended upon". Which was nice. Frankie, answered my calls, called back and followed up. Great guy! He has my future business and my recommendation. ps. I am furious right now because my property towed my new 1 day old car because it wasn't registered and it's Easter and I can't reach them... BUT I AM STILL TAKING THE TIME TO RIGHT THIS REVIEW...That should give you an idea of how GREAT my service was! Thanks FRANKIE!
tanna
Apr 11, 2023
5
This car buying experience started off SUPER FRUSTRATING! I went to a lot and got pair with a slimy little twerp with bad communication. I started looking for a car myself and found Frankie at AUTO NATION who turn this whole thing around. He was an absolute pleasure to work with. He listened and gave honest (what's good for me not his pocket) information and found me the car that fit me and my budget. I observed their staff while I was there and they all seemed really cool and not like hungry vulture in captivity waiting for prey to drive into their lot. When I pulled up I didn't get "descended upon". Which was nice. Frankie, answered my calls, called back and followed up. Great guy! He has my future business and my recommendation. ps. I am furious right now because my property towed my new 1 day old car because it wasn't registered and it's Easter and I can't reach them... BUT I AM STILL TAKING THE TIME TO RIGHT THIS REVIEW...That should give you an idea of how GREAT my service was! Thanks FRANKIE!
Tanna Tuscon
Apr 11, 2023
5
We took our Sonata in for the anti-theft recall and were in and out in less than an hour. The waiting room was clean and comfortable and the staff was friendly and kept us informed on the progress of our vehicle.
FwFlyer
Apr 11, 2023
4
I took my car in for scheduled maintenence and it was a very smooth process. What work would be performed was discussed upfront. I waited in the lounge area which had adequate seating and a charging station. Overall it was stress-free experience.
April Bolden
Apr 10, 2023
4
Staff was pleasant to work with and didnt pressure me to buy extra things I didnt need on the car. Car buying process was realitvely painless and fairly easy. First time car buyer.
Justin Speight
Apr 10, 2023
5
Best place to purchase a car! I was looking for a new car and the customer service was nothing but GREAT. They were very honest right from the beginning! They keep in contact with any questions you have! I highly recommend this dealership!
Alivia Torres
Apr 10, 2023
5
The whole thing went good Darrius was great the car was supposed to be detailed when we picked it up and it mostly was but the guy didn’t do a thorough job for a detail
John Cowart
Apr 9, 2023
5
This car buying experience started off SUPER FRUSTRATING! I went to a lot and got pair with a slimy little twerp with bad communication. I started looking for a car myself and found Frankie at AUTO NATION who turn this whole thing around. He was an absolute pleasure to work with. He listened and gave honest (what's good for me not his pocket) information and found me the car that fit me and my budget. I observed their staff while I was there and they all seemed really cool and not like hungry vulture in captivity waiting for prey to drive into their lot. When I pulled up I didn't get "descended upon". Which was nice. Frankie, answered my calls, called back and followed up. Great guy! He has my future business and my recommendation. ps. I am furious right now because my property towed my new 1 day old car because it wasn't registered and it's Easter and I can't reach them... BUT I AM STILL TAKING THE TIME TO RIGHT THIS REVIEW...That should give you an idea of how GREAT my service was! Thanks FRANKIE!
Tanna
Apr 9, 2023
5
Recently bought a 2016 F-250 there. Great experience all around with customer service and getting it done in a timely manner. Frankie was my salesman, he is a stand up guy, and very helpful!
John Webb
Apr 9, 2023
5
They didn't have what I was looking for, but the salesman, Jason, was awesome. Full of information and no pressure.
T C
Apr 8, 2023
4
I never thought I could say I enjoyed my car buying experience until I met the folks at Autonation Hyundai. Ryan, the GM was very responsive to my questions and put me with Alex in sales who was able to answer all my questions and worked with me from start to finish. The only slightly (very slight) negative comment would be the initial low-ball offer on my trade-in. However after only a short discussion, I feel like they worked with me to get me what I wanted and felt comfortable with. 100% would recommend you visit the fine folks at Autonation Hyundai and I look forward to having them as my home dealer and service department moving forward! Thank you to Ryan, Alex, and Samantha in finance for helping me get my new ride!
Patrick Flanagan
Apr 8, 2023
5
We had an AMAZING experience at Autonation Hyundai in North Richland Hills. Everyone we had contact with was stellar. I had already been to multiple dealerships in the area and didn?t purchase because I didn?t feel comfortable with the sales people. Autonation had the perfect car for the perfect price and gave us exactly what we expected to get from our trade. Abdiel was our salesman and he was so kind, honest, and accommodating. I will absolutely buy here again.
Katie Mosquera
Apr 8, 2023
5
Honestly it was very quick and they were honest. I just needed an oil change and that was free so I added on something else. They also washed my car (which was very dirty). 10/10
Jessica Miller
Apr 7, 2023
5
Zack was awesome service advisor!!👏👏
Alex Ajraz
Apr 7, 2023
5
Literally quick and easy. My oil change was free which was great. They also washed my very dirty car which I have been meaning to do just have been very busy.
Jessica M.
Apr 7, 2023
5
Excellent experience! Calm, professional sales force, excellent support when my Tucson Hybrid arrived. Totally satisfied!
Michael Mccormick
Apr 7, 2023
5
Very good service and they ran the car thru the car wash as well. Would recommend this service department.
Leonard Vitek
Apr 6, 2023
1
The sales agent and manager dont respect the price on Internet and plus they want force you to pay some extra equipment that its optional in others dealers, they say if you not buy it now we can sale this truck soon because the producción slow and all the cars on demand. Dont come to this place and lose your time they dont take care of your customers.
Genesis Spa
Apr 6, 2023
5
It was a great experience overall, but the last representative I had apparently did not take care of my need with my car windows, so this time I went over they actually noted that I needed my windows checked, so I?m thankful that there?s actually people who care there!
Roger Lopez
Apr 6, 2023
5
They were a pleasure to do business with. Not pushy and worked with me to get a vehicle that suited me. I will definitely be back in the future to purchase a vehicle from them again. Thank you!
Vikki T
Apr 5, 2023
5
Took me in on a last minute service..even though they had a long line of cars to work on, they got me in and out in about 30 mins...amazing!
Mario Vasquez
Apr 5, 2023
4
The service department is reliable and trustworthy. See Zachary! He's great and been there until a long time.
Karen Quinn
Apr 5, 2023
5
They were a pleasure to do business with. Not pushy and worked with me to get a vehicle that suited me. I will definitely be back in the future to purchase a vehicle from them again. The sales team was very patient and accommodating and the financing team explained everything thoroughly to make sure I understood. Thank you!
vikki424
Apr 5, 2023
5
Zach has helped us multiple times over the last couple of years. He is upfront, honest and is genuinely a nice guy. Thanks for another’s good experience yesterday while getting out car serviced.
Wayne Reyes
Apr 4, 2023
5
Loved buying my car here. They made the experience extremely easy and I couldn't be happier with my car
Robert Rodriguez
Apr 4, 2023
3
Fixed my transmission, but not the other issue I brought the car in for. Quotes were pricey
Austin Tillman
Apr 4, 2023
1
Waited over a week for repairs that were promised at time of purchase. Was promised a loaner car while repairs were being done and did not receive one. There was no communication unless I initiated it. The sales guy that supposedly organized the repairs had no idea what was going on. Was told the car was waiting for parts but nothing was replaced. The car we purchased had non-oem infotainment system that we are still having issues with. When I requested to speak to the General Manager of the dealership, I was denied. When leaving messages for the Sales Manager calls were never returned. I cannot, will not and do not recommend buying from AutoNation.
teaaam1998
Apr 3, 2023
5
AB provided great education and honesty that led to a good buying experience
JJ
Apr 3, 2023
4
Michael did a great job of getting my car in on an unscheduled appt. Was so happy. Wasn't very happy when 5 days later noticed a big oil spot under my car in driveway and had to return first thing Saturday morning yet again to see what was wrong. Apparently the oil drain plug wasn't put in correctly. They did fix me up quickly again
Denise Wright
Apr 2, 2023
5
Personnel at the Richardson Hyundai dealership in Texas was great! My salesman (Mo) and his assistant (Jordon) and finance person (Samantha) we’re all helpful and pleasant to be approached and most kind
Skelton
Apr 1, 2023
5
Great Sales Team. The Service Department wasn?t very interested in helping us get a second key cut, but everything else was great!
Michael Fannin
Apr 1, 2023
5
They took the extra time and got me in the vehicle I wanted that would work with my budget. Thank you
Mary Mccright
Mar 31, 2023
5
Awesome people to work with! We were in and out and everyone was so friendly!
Jennifer Staples
Mar 31, 2023
5
They were faster than the time they said they were gonna finish. The staff was really friendly and the waiting area was really clean.
DBeat
Mar 31, 2023
5
Brian Bishop was extremely knowledgeable, helpful, and made the car buying decision and process seamless for me. My experience was great at AutoNation Hyundai. Highly recommend.
Nicole
Mar 31, 2023
5
Great experience
Olga Aguilar
Mar 30, 2023
5
Schedule appointment to have our new 2023 Santa Fe Hyundai for a recall on a possible defective tow harness. Staff opened the garage door right on time at 7:00 am. The entire process took about 2 hours, but my wife picked me up. They topped of all fluids and washed the car before we picked it up. ÑICE
Ken Bryant
Mar 30, 2023
1
Worst customer service ever.
Bob He
Mar 30, 2023
5
my experience was so easy and quick. my sales person Jesus was friendly and encouraging through the whole process. i will be recommending hyundai to EVERYONE i know.
Raven George
Mar 30, 2023
5
Great service as always. My 6th vehicle at AutoNation, George is my service advisor and he is very helpful. Got my car back clean and ready. Thank you.
Banchey Kebebew
Mar 30, 2023
5
Had a great purchasing experience with Ashley and Dmitry on my Ioniq 5!
Austin Howard
Mar 29, 2023
5
Saw a car I liked advertised in Cargurus. Called the dealer and talked with Brian to ensure it was available. He said it was and we set a time. Arrived at the dealer and the car was ready for me to see it. Test it and loved it! Boom! Purchased the car. Awesome Dealer!
JCabrera
Mar 29, 2023
5
Saw the car online. Reached out and got Brian Bishop. He engaged me and we booked a test drive the first available business day. Car presented very well. Multipoint inspection with 4,000 miles warranty offered by AutoNation is a comfort. I bought it -paid cash and drive away. 2 hours all in
Tim
Mar 29, 2023
5
Great experience, Ryan was absolutely wonderful to work with
Kevin Nichols
Mar 28, 2023
5
Called the dealer to confirm that the vehicle I wanted was still available. When arrived to the dealer the salesman was waiting for me with the car parked near the entrance. The transaction was perfect, and the price was the same I saw in the ad, without markups. Recommended!
Jose Cabrera
Mar 28, 2023
5
Always have a great experience with the Dealer. Professional fast and always is there to help.
Carlos Lopez
Mar 28, 2023
5
Jaden was amazing through the sales process. Dealt with all the dealerships in DFW in trying to buy my new car and ended buying from Jayden and Autonation Hyundai.
Khanh Nguyen
Mar 26, 2023
5
This was the fastest and most pleasant experience i’ve ever had. all my finance and vehicle questions were answered straight forward. Car was perfect. Jesus my salesperson was very nice and extremely detailed making sure everything was perfect and Gino in finance explained everything regarding my warranty perfectly and gave me a couple laughs.The entire sales and finance department is extremely helpful and professional. i will definitely recommend all my friends here!
Raven George
Mar 25, 2023
1
I went to the store looking for a Santa Cruz at the moment the model I was looking for was not available , I was told that there is one on its way, We agreed that I would wait for the car to arrive, 1 1/2 month latter I received a call the car was in, went ti the store and we agreed that I would return the following day for a test drive , something about having the maintenance department check the car , the following day when I called to set the time for my appointment I was told that the car was sold VERY UNPROFESSIONAL TO SAY THE LEAST BYERS BEWARE
Nivaldo Navarro
Mar 25, 2023
5
Everyone was amazing. My salesman Jaden was really professional and knowledgeable, made the transaction of my new vehicle super easy and worked with me to get me an amazing deal and rate 10/10!
Hesler Herrera
Mar 25, 2023
5
Great job. The sales people especially Brian made sure I was happy with the new car. He came in early doing the week to make sure the windows were tinted and pin stripe was applied.
Erin Ingols
Mar 25, 2023
5
Service department refusal to correct excessive oil consumption in vehicle still under warranty. My complaint is with warranty dept. only! My 5 star review is for service dept. Itself and I was very happy with professional and good work of service tech Joe Barker.
Mary Williamson
Mar 24, 2023
5
Very professional technician very polite
Maria Carlos Escolastico
Mar 24, 2023
5
time was performed in less time than told
Kay Thom
Mar 24, 2023
4
Love my vehicle. Took awhile to get my car after signing all the paperwork due to delivery delays
Blowers065
Mar 24, 2023
5
Everyone was amazing. Best car buying experience ever! Thank you Mo and AutoNation.
Grayson Harrelson
Mar 21, 2023
5
Everything went well and we are very proud of how we were taken care of
Crystal Mata
Mar 20, 2023
5
From the Salesman ( Jason Rudd ) right down to the finance guy ( Randall) and all the staff and guys that worked the deal , this was the most experienced , knowledgeable and friendly staff we have ever encountered !
Shawn & Cindy Ness
Mar 19, 2023
5
My experience of buying a new car at AutoNation Hyundai North Richland Hills was wonderful. No stress, no waiting around, no mysterious decision making managers in back rooms. Everybody was very helpful and accommodating even though I changed my mind a few times about which car I actually wanted. The purchase deal was above excellent as well. The explanation of the excellent warranties was very thorough so there would be no room for surprises later on. The car has all the newest technology and all the car functions were explained, but since they are truly complicated and one cannot be expected to remember everything right away, I can call my salesman anytime for help. The dealership is new and modern, bright, clean and even the coffee and tea are excellent. I bought quite a few cars in the past, but this was the best car shopping experience ever.
Barbara
Mar 19, 2023
5
Buying a car isn't always fun but Ashley Nicholson made it very enjoyable. This was by far the best experience I've had buying a car and I will now only do business with Ashley.
James Anderson
Mar 18, 2023
5
I would first start off by saying I love my car! I do not regret buying my car from Hyundai. But most importantly, I want to shout out Alexandria Hastings' (Ally) incredible customer service. She was kind, patient, and a great car sales woman. I can honestly say, that I only bought a car because Ally was there. Ally was great to work with and really went above and beyond to secure my desired car and ensure top quality. She also kept me well informed along the way about timing and next steps. It was a pleasure working with her and I would highly recommend her to other customers. Zach the finance guy was great too! Keep up the good work!
Karlton Wright
Mar 17, 2023
5
Very efficient and clean. The facility was very helpful.
Molly Bass
Mar 17, 2023
5
Luis Aguilar and Ryan Lovin super nice guys, easy to work with. They delivered on their promises. Excellent car buying experience. So happy with my car purchase.
Eunice Sanchez
Mar 17, 2023
5
Treated the best. Took care of my care with excellent service and my service advisor was the best.
Shelley
Mar 16, 2023
5
Excellent experience thus far. Will update if that changes.
Roben Boyer
Mar 16, 2023
5
I had a great experience! My sales person, Jason gave us his full attention and was dedicated to deserving our business. The entire team took great care of us!
Morgan Tyler
Mar 16, 2023
5
Great customer service , friendly staff .
Loneidra Davis
Mar 16, 2023
5
Jorge in service was excellent. I had been to 2 other dealerships and when I got to auto nation in NRH, I was frustrated and overwhelmed! Jorge made everything work for me, getting me a ride home and getting my car back to me repaired and detailed by noon the following day. He was patient with me and very kind! His customer service skills are too notch! He is a rockstar in my book!
Trina Arrant
Mar 16, 2023
5
We recently purchased an Elantra N and the process was simple and stress free! Brian Bishop helped us and made the process straightforward and easy! I would recommend AutoNation Hyundai for your car needs! They have excellent customer service and attention to detail!
Candy Mercado
Mar 15, 2023
5
They addressed all my concerns and repaired all needed things in one day. They had all the parts on hand and the techs were able to fix everything. Will for sure use this dealership for any future needs!
Kyler Gouyton
Mar 15, 2023
5
If you want honesty\, courteous, knowledgeable, car dealer folk with no BS, go to AutoNation Hyundai North Richland Hills.
Bob Snapp
Mar 14, 2023
5
Good all around! Zack help out with a rattle issue. Dealer is easily accessible.
Ryan Camelin
Mar 14, 2023
5
The best expierience I ever had buying a new car.
Melinda Swiecicki
Mar 13, 2023
5
My service advisor Zachary is the best. Even though I was late to appointment b/c of traffic I was in and out within 35 min. Thank you.
Sang Scott
Mar 13, 2023
1
Sales person - Jayden They tried to manipulate me and forced to take add ons during vehicle purchase but I denied. Later, they promised me a full tank of gas when I come to pick my license plates if I give them exceptional rating in customer survey. They literally behaved so rude when I went to pick up my license plates because I haven't given perfect survey. Since, I didn't gave them exceptional rating in customer experience survey, they misbehaved with me and didn't give anything as they promised. The manager was also rude and literally let me walk away from the store. I made a $42,000 business with them and their behavior made me feel so bad and frustrating!!!
Taru Palla
Mar 12, 2023
5
The service was quick even though I was 30 minutes late due to traffic on I 35. The dealership was very efficient and actually charged me less than was quoted by accepting a coupon. I was very pleased with auto nations customer service attitude
Edward & Cindy Bicket
Mar 12, 2023
2
It was a alright experience getting my first car. But when it comes to when the car is yours, they stop caring about the customer. I don't believe they truly inspect the car when they say they do, my brake fluid was below the minimum line after 2 weeks of me having it, and the low brake fluid light had came on. Also the pictures online and even when i test drove the car had tint on the windows, they didn't say anything about taking it off, but when im signing the papers for the vehicle they then say the tint HAS to come off because it is illegal and wont pass inspection, but the brake fluid had to have been low during this time as well. I messaged my sales person about my headlight because there was condensation in the headlight itself and is dim at night. They said they would get with Luis about it, but never got back to me. The same sales person then messaged me a week later about confirming my address for my plates and registration, but still have not heard nothing back about the headlight.
Austin Pottin
Mar 12, 2023
5
I went in for the 15,000 mile maintenance. The service attendant checked his records to see what exactly my car needed. It turned out that I had gotten some of the service jobs when I went in for a wheel alignment at 14,000 miles. He checked my windshield wiper blades and discovered that I needed new ones. In and out in less than an hour, with no extra work that wasn't needed.
Shastamamma
Mar 12, 2023
5
I was very pleased with Autonation Hyundai of North Richland. They sold me the car I wanted at the price I wanted. There was no pressure like some other dealers. Ryan our salesman was very to work with as well as Ryan the general manager. Amazingly they have cars on the lot to sell Which is hard to find these days
Larry of Justin
Mar 12, 2023
5
Great experience at the service department getting engine replaced under warranty. Michael Winck was excellent service advisor, highly recommend.
Mitchell Miller
Mar 10, 2023
5
Alex was so great and patience, him and the fiancé people stayed over to help me with my deal . He made sure most of everything was done before arriving . Great dealership
Jay
Mar 10, 2023
4
When I bought the vehicle it needs to be maintained for the AC and the company did not complete it on schedule.
Yohannes Alemayehu
Mar 10, 2023
4
The maintenance was not completed on schedule.
Yohannes Alemayehu
Mar 9, 2023
5
Very professional and considerate!!! Zach is an outstanding employee !
Cathy Knoeferl
Mar 9, 2023
5
All dealerships should take lessons from this team. Their customer service was exemplary. From coordinating repairs, rental, communication and making this process pleasant and seamless, they were a pleasure to work with.
Shellie Pruden
Mar 8, 2023
1
Waited over a week for repairs that were promised at time of purchase. Was promised a loaner car while repairs were being done and did not receive one. There was no communication unless I initiated it. The sales guy that supposedly organized the repairs had no idea what was going on. Was told the car was waiting for parts but nothing was replaced. The car we purchased had non-oem infotainment system that we are still having issues with. When I requested to speak to the General Manager of the dealership, I was denied. When leaving messages for the Sales Manager calls were never returned. I cannot, will not and do not recommend buying from AutoNation.
Tim Martinez
Mar 8, 2023
5
The sales experience went great. The salesman was very personable, helpful and knowledgeable. Everyone was pleasant and very good at their jobs. Thank you for making my purchase a nice experience. I will happy to recommend the dealership. Larry
Larry McMillan
Mar 7, 2023
5
Quick and helpful. I was prepared to leave my car for days. However they took it in at 8am and they paid for me to get to work, then by the time I was off my car was ready! They then paid for my ride back to pick up my car. It wasn’t a few things that needed to be completed either. I had multiple concerns. They were able to address and fix all of them in one day. I couldn’t have asked for a better experience!! I will for sure always use this service department for any future needs!
Kyler Gouyton
Mar 7, 2023
5
The service experience was great, my service writer was friendly and very professional, took my SantaFe back and kept me informed on the progress. I was very pleased with my visit. I will be back.
Kim Westbrook
Mar 7, 2023
5
Michael went above and beyond average to take care of the problem while keeping us well informed throughout entire situation. We are very well pleased.
George Bowles
Mar 7, 2023
5
The service team was incredibly nice, the building/facility was clean and comfortable. They were quick and so easy to work with! My go-to place from here on out! Thank you for the fantastic service & support!
Deidre Dann
Mar 7, 2023
2
I didn't buy from here but my daughter did. Car leaks a quart of oil every 100 to 150 miles. She's on her 2nd payment and her car is still in the shop. She's a school teacher and not rich. At least they're working with her. I'll update if they get her fixed up.
John Bleeker
Mar 4, 2023
5
Freaking Awesome!!! Zach and Dmitri were Amazing!!!! Thank Yall for helping me find and get my SUBARU!!!
Alex Hastings
Mar 4, 2023
5
Purchased a new Tucson-Hybrid from AutoNation-Hyundai. From our first meeting with salesman Mo Ibrahim, we were impressed with his thorough and professional customer service, but when last Friday's delivery day unavoidably turned upside down due to a water pressure problem in the service dept, it was Mo's time to really shine. He contacted us prior to our leaving home to explain the delay, kept us updated thruout the day and finally, when it appeared we'd have to wait until the next day to come get it, he brought the vehicle to our home at dinner time before Uber-ing back to the dealership at the end of a long day. Mo is the greatest!
Ray Macgregor
Mar 3, 2023
5
Updated Mar 2, 2023 I was in need of a replacement vehicle for my old truck. After spending a considerable amount of time researching new and used trucks, I decided to purchase the Santa Cruz. Remembering the experience I had buying a vehicle for my wife last August, I called Alex and told him I was coming over to see the Night version. After a test drive, we made the deal and scheduled to meet with Zach the next day to complete the purchase. I was in and out within a couple of hours. This was another great experience for me! August, 2022 I always dread buying a new car, but Alex made it a pleasant experience, answering all of our questions, and providing excellent customer service, before and after the sale. Although the financing piece of the deal seemed longer than it should be, we received options on our financing and were allowed to select the option that was best for us. There was no pressure to "make the deal now". I will consider this dealership for future purchases.
Ricardo DeLeon
Mar 2, 2023
5
Process was quick and easy. My salesman Alex was the best and found a car perfect for me!
Lakyia Mathis
Mar 2, 2023
5
Loved the no BS experience from both my Salesmen and the finance department. Received a online price that stayed the same when I went into the dealership. Honestly can be a hard thing to find in dealerships but Auto Nation seems to operate with it
Monette Walker
Mar 2, 2023
1
I bought a 2013 camry from autonation hyundai of north richland hills, they provided me with a 90 day/4000 mile warranty. Well 1 month after buying the vehicle the passenger front strut leaked oil and failed. I took the vehicle to their service center where the car car sat for over a week. They denied the claim, stating that struts are not covered. When I got off at work I went in to pick up the vehicle around 6:30 pm. When I get there they said they didn't know where the keys were, everyone in the used car service department was gone for the day and it says they are open until 7pm. I had never in my life had to fix a vehicle 1 month after buying it from any dealer whether new or used. Their service department customer service is very unprofessional, the man that sits behind the counter shows absolutely no courtesy nor interest in helping you, also displays an attitude characterized by sarcasm because he was mocking me and just being [non-permissible content removed], knowing how frustrated I was with the situation. My lesson is from now on do my research avoid this type of dealerships and find a reputable place to buy vehicles from, and I hope my experience helps other people avoid this type of bad experiences by reading reviews and ratings before stepping into a mess like I did.
Hector A
Mar 2, 2023
5
Great salesperson. Very happy to do business with autonation. Felt both sales and financial were very professional and confident in there knowledge of the elantra
Monette
Mar 2, 2023
1
From the minute, I made the appointment with a Service Drive manager, Michael Winck two months prior to the work being done on my job to the day that the work was finally completed, was a total nightmare. A 4 hour job lasted 7 hours. I was promised a call by 2pm for an update on my car, which never happens. I dropped my car off at 8am and at 2:30 I called the service department. I was not told prior to arrival that I needed to leave my car there for this repair. I asked how I was going to get home and was quickly told that if I lived less than 10 miles, they would offer me a Lyft ride which they did back-and-forth and that was the only pleasant part of the full experience where the drivers of Lyft. When I asked why I wasn’t informed of this long time or needing to have a ride to get back home for this recall on my car his sarcastic response was that we never know how long that’s going to be and when I questioned him that he knew exactly which recall I was bringing my car in, so as manager, I said he should know exactly how long and what is required for leaving or staying with the car during the repair. His first comment back to me was did you want to reschedule this appointment for a better time so you can make arrangements and I said no considering I waited two months to get in for this recall service appointment. Once I refused all the work that they suggested I have done on my car amazingly , it was done 20 minutes after the phone call I made to the service department at 2:30 to check on my car. The amazing part of that is that I was informed it was another one to 1 1/2 hours to complete the work for the recall at 2:30 but once I turned all the additional work suggested which was a ridiculous price on a new set of tires and alignment. Front brakes and windshield wipers. My car was magically. Repaired within 20 minutes. I will never take my car back to AutoNation Hyundai in North Richland Hills. I will take the additional trip to White settlement for my car needs. As a Service Drive manager, this employee needs to have a major attitude adjustment and immediately enrolled in a class for customer service because he needs it bad.
Rose Zayas
Mar 1, 2023
5
My experience with the service department was great! Quick and easy. Compared to other Hyundai dealerships, this place is way more clean, comfortable and even provides coffee and snacks. It will be my go-to dealership from now on.
Nicole Smith
Mar 1, 2023
2
I received my first oil change at Autonation N. Richland Hills, about a week in a half later I notice there was a oil leak. I had a friend look into it for me and notice the oil drain bolt was loose. It was so loose it can tighten it with his fingers. Perhaps service was in a hurry and didn’t securely tighten the bolt. Other than that customer service was ok nothing memorable just doing their job. Service was done in a timely manner.
Drobledo1
Mar 1, 2023
5
I was greeted immediately by Brian who also explained all of the features of the Santa Cruz. Dimitri was then introduced to me to help work out an acceptable deal. Everyone I worked with were genuine and really listened to any concerns I had.
Peter Barwinkel
Mar 1, 2023
1
I had to edit this review because I had a good experience with the buying process of my vehicle, but 1 month after buying the vehicle it had a suspension problem and I brought it to service center for repair but, they are not fixing it because the 3 month/4000 mile warranty doesn’t cover struts. I had never in my life bought a car wether new or used from a dealership that I had to make repairs to it after that short period of time after purchase. I will definitely not ever buy another vehicle here and I will not refer anyone else to this place. Very bad business I hoped the vehicles sold here were in descent shape with parts that were worn out replaced before selling them. Just be careful with your purchase and watch out for extended service warranty, if they don’t honor their own 90 day warranty I doubt they will honor any other…
Hector Andrade
Feb 28, 2023
5
Was able to drop off vehicle the night before appt. Got my A/C fixed, as well as some recalls done.
Erin Heldt
Feb 28, 2023
5
I made a purchase of a 2010 Nissan 370Z and my most moment was meeting with Donald Davis, he provided excellent service and salesmanship. He constantly reached out to me and made sure all was well with the purchase. When I had questions, he provided me the information I needed. I would buy my next car from Donald and AutoNation Hyundai North Richland Hills.
Walt Forris
Feb 27, 2023
5
Great experience from TJ and Luis in purchasing my pre-owned vehicle and trade-in. Low pressure and answered multiple questions that I had.
Robert Vigil
Feb 27, 2023
3
When I arrived with my car in the morning, I went into the service center office area to make sure I was in the correct area. I was not greeted, the employees continued talking to each other even though I made eye contact with. After a while someone finally greeted me and told me what to do. I was waiting in my car and one of the guys came out with an iPad, I rolled down my window and said hi. He did not acknowledge me for a while and it was quite weird. The evening though was completely different! I was immediately greeted when uI came in and assisted!
Mackenzie Russell
Feb 27, 2023
5
The sales person, Celeste,made the entire experience very nice.
Juan Pina
Feb 26, 2023
5
Bought a Tucson Hybrid 2/22. Was scheduled to be prepped and delivered @1PM on 2/24. Received notification from Mo I. (our salesman) that there was an issue with water pressure at the dealership resulting in no way to wash/prep the exterior. Mo said he'd stay on top of it until car was ready. When car was finally prepped it was at supper time. Instead of rescheduling our delivery, Mo was thoughtful enough to drive it to us for turnover, then Uber back to the dealership to close out a long day. Excellent customer service! Beyond this small hiccough, it was pretty much a typical 2020s car buying experience, complete with a low-ball offer on our existing vehicle from the used car sales mgr (we weren't looking to trade it in), and a strong push for what could have added up to some 20% of MSRP to the price had we purchased all the "warranty extension/enhancement pkgs offered by the finance mgr (we didn't bite) , but the professionalism of Mo is what cinched the deal. I might or might not buy from AutoNation Hyundai-Hurst again but if I do, I'll only buy thru Mo.
Ray Mac
Feb 26, 2023
4
Brian said he had two hybrid suvs and I could drive one off the lot that day. It took aboutc6 hrs but that is what happened.
Carolyn Anders
Feb 25, 2023
1
Hyundai is involved with a scam. They are charging lease customers in Texas extra for what they “call” taxes. Check your accounts and speak up. No one will help you when you point it out. They clearly have neglected their customers.
William Shea
Feb 24, 2023
5
What an Amazing dealership!!! What can I say… looking for the best deal in town… Autonation will make your day😊The dealership has been a professional atmosphere with ethical practices. I am working on my 3rd purchase and I am excited about my journey.. Thanks to all of you at Autonation. Nathan, you got those numbers to work. No one else could have done it better!!!
Deedra Doublin
Feb 24, 2023
5
From start to finish, everyone was most patient, no one pressured me and all worked with me on several different models before finding the car I finally drove off the lot. I appreciate the finance manager asking me to consider extended warranties because I have already had to use the windshield protection plan.
Kirk Adams
Feb 22, 2023
5
I had Mo as my salesman and Samantha for finance. Both were great to work with. No high pressure from anyone there!
Matt Simmel
Feb 22, 2023
5
We purchased a new vehicle about 2 weeks ago from Celeste. She was such a delight. She was admittedly new to the job and if we had a question she didn’t know the answer to, she didn’t hesitate to ask for clarification. She followed up in the days after our purchase to make sure we had access to the Bluelink feature and didn’t have any trouble logging in. When I called her with a question, she found the best answer and relayed all of the details immediately via text. We love our new Palisade and couldn’t be happier with how Celeste has taken care of us before, during and after the sale.
Lisa Cumbie Hernandez
Feb 22, 2023
3
When I arrived with my car in the morning, I went into the service center office area to make sure I was in the correct area. I was not greeted, the employees continued talking to each other even though I made eye contact with. After a while someone finally greeted me and told me what to do. I was waiting in my car and one of the guys came out with an iPad, I rolled down my window and said hi. He did not acknowledge me for a while and it was quite weird. The evening though was completely different! I was immediately greeted when uI came in and assisted!
Mrussell
Feb 22, 2023
5
Everything went smoothly from start to finish. Jorge was wonderful and made me feel very confident that I was getting the best service I could. He communicated with my insurance company as needed and made sure I was kept informed of the progress. Will continue to come to North Richland Hills AutoNation.
Jennifer Reineck
Feb 20, 2023
5
Went in yesterday morning looking for a car and I was assisted by the Sales Manager Jason Rudd, Great man! In the past, I have had trouble buying a car, but the staff, from the beginning to the end were phenomenal! Jason Rudd, worked hard to get me in a car I love and at a price I can afford. Thank you so much Jason Rudd!!!
Natasha Marshall
Feb 19, 2023
5
Had to wait a month to get it serviced . They had my car for almost two weeks.
Jackie Charbonneau
Feb 19, 2023
5
I took my vehicle in for a recall repair, they guy at the service desk said that it would take about four hours to complete the repair. He did a great job keeping me in the loop on my vehicle and it was completed in about an hour. All the employees were very professional even the salesman who was trying to help me purchase another vehicle. Thanks for an all around great job.
Paul Booker III
Feb 18, 2023
5
Excellent people. Excellent service.
Tk A
Feb 17, 2023
5
Wonderful in every regard...Great timely service...friendly, explained everything that was done to my SUV. ABSOLUTELY no problems....great service representative.
Homer3rd
Feb 17, 2023
5
Jaden Jassin, the seller was very helpful and kind during the process. Was like being with friends and family. Was a good experience.
Hector Santana
Feb 16, 2023
5
This was my first time to purchase a car by myself. Linda Sieford at EECU told me what a pleasant experience she had 3 wks ago at Auto Nation where Jesus Fernandez was more than accommodating in helping her select a Palisade SUV. She bolstered my courage to venture out on my own. I went to Auto Nation on Valentine's Day, asked for Jesus Fernandez, and voila we were in sync immediately. Not only Jesus but everyone had a smile and friendly hello. Zack Davis, who completed a plethora of forms for my taking ownership of a pre-owned vehicle, was excellent in explaining the process. So kind! Had I known 10 years ago how enjoyable it could be for a female to purchase a car, I'd have gone to Auto Nation 10 years ago. Thank you to everyone. I am so pleased! Cindy Drone
Cindy Drone
Feb 15, 2023
5
I have worked with Mo Ibrahim since 2007. He has always been concerned with my needs as a customer. I have bought 5 vehicles from him and would not be comfortable going to anyone else. I also appreciate the ease of finance, Randal Cook who made the finance part super simple.
WendyG68
Feb 15, 2023
5
Great service! Great people.
Daniel Blumrick
Feb 14, 2023
5
It was a pleasure working with my salesman Mo Ibrahim. No high pressure sales pitch. Very helpful and knowledgeable!
mattman
Feb 14, 2023
5
My car was serviced when promised and on time
Don F Wolfe
Feb 14, 2023
5
It was a pleasure working with my salesman Mo Ibrahim. No high pressure sales pitch. Very helpful and knowledgeable!
Matthew Simmel
Feb 14, 2023
5
Great service in sales and maintenance
Nadine Cruz
Feb 13, 2023
5
Yes when arriving to the lot around 7:30p.m. Purposely I walked around to see who would come out and help and then we saw Mr. Jason. From walking in having everything in order, great communication skills and not pressuring me not one bit. HANDS DOWN MR. JASON and the finance person Mrs. Samantha showed me great business and felt peace all the way through while signing papers!!
KeysKidney
Feb 10, 2023
5
I have purchased many cars and have always felt like I was taken advantage of. Randell Ccok processed my paperwork and made me feel like I was speaking with family. He made sure I understood every single page I had to sign. Alex Ajraz took me on my test drive and when I tell you he also made sure I was completely satisfied before we went back to the dealership. He made sure I had the driving experience of not just the highway but residential road, including rough roads. If you are looking for a honest and completely satisfying car buying experience visit Auto Nation Hyundai North Richland Hills. YOU WILL NOT BE DISAPPOINTED!!!! I love my Mazda CX-5🥰
Catherine Mattingly
Feb 10, 2023
5
Had such a great experience getting my car serviced here- Jorge and the service team are true professionals that care and I cannot say enough about the outstanding service here- I even got my state inspect there- if you have a Hyundai and need it serviced or even an oil change I highly recommend you will receive the best service around!
Shawna Spann
Feb 10, 2023
5
I will always go to AutoNation Hyundai and the service team is 5 star.
Ashley Armstead
Feb 10, 2023
5
Absolutely amazing service! Jorge and the service team took such amazing care of my vehicle and were so kind! As a single female it is great to go somewhere the service technicians are honest and care- that’s Jorge and his team, even got my state inspection there! Really just cannot say enough about the top notch service received. Also Frank and the parts team were amazing as well! Will not hesitate to come back here for service including oil changes! If you need your Hyundai serviced, this is the place to go!
shanana
Feb 9, 2023
5
Great service experience today. Thanks Jorge. Real half and half would be good to go with the coffee instead of corn syrup solids
D Patterson
Feb 9, 2023
5
Had such a great experience getting my car serviced here- Jorge and the service team are true professionals that care and I cannot say enough about the outstanding service here- I even got my state inspection there- if you have a Hyundai and need it serviced or even an oil change I highly recommend you will receive the best service around!
Shawna Spann
Feb 9, 2023
5
Had such a great experience getting my car serviced here- Jorge and the service team are true professionals that care and I cannot say enough about the outstanding service here- I even got my state inspect there- if you have a Hyundai and need it serviced or even an oil change I highly recommend you will receive the best service around!
Shawna Spann
Feb 9, 2023
5
Great buying experience with Ryan and their team!
Sophear Lov
Feb 8, 2023
4
Brought car in to fix windshield wiper spray problem. Was taken care of in a timely manner.
Keith Spicer
Feb 8, 2023
5
Fast efficient clean thanks. sounds like this recall service is a bandaid rather than a fix. Tranny can fail and hyundai reprograms the limp home option?
1234567890
Feb 8, 2023
5
Zach in service is very nice and helpful, would definitely recommend.
E A
Feb 7, 2023
5
Very friendly show all details and allow u to ask questions enjoy Hyundai North Richland Hills
Debra Raven
Feb 7, 2023
1
I don't know about the buying experience but I went there to see a vehicle. The sales person was good and communicating effectively but I decided not to get vehicle with them so the manager came and started pressuring me to buy the vehicle. I said I will need some time to think about it but he kept mocking me and I was bewildered.
Suraj
Feb 6, 2023
1
Tried to schedule my broken down vehicle for a recall repair because clearly they didn’t do something right the first time
Jessica Ronaldo
Feb 6, 2023
5
I am very pleased with the service dept. They are prompt in getting my vehicle diagnosed and upfront about the time frame to notify me of any issues. Michael in service is always professional and helpful when I bring my car in. He also makes calls and texts me when a problem is found and when my vehicle is ready. Thank you for the exceptional customer care and service I get every time!
Lisa Espinosa-Suarez
Feb 5, 2023
5
My service advisor Zachary is the Best! He always delivers on his word. He has been my advisor now for 2 years and not a visit that goes by is a great visit! Thank Zach for your hard work and dedication to your customers!
Mimi Maney
Feb 4, 2023
5
Zachary was my advisor he takes care of my auto fast.
Martha Guerrero
Feb 3, 2023
5
Alex from the start was so nice and so helpful and explained every detail for the process of leasing our new car. 10/10 service!
Oscar Castro Garrido
Feb 3, 2023
5
Alex from the start was so nice and so helpful and explained every detail for the process of leasing our new car. 10/10 service!
Oscar Castro Garrido
Feb 2, 2023
5
They guy I worked with was not only good at his job and communicating. He was also funny and understanding. Even though I was not there for the car I want it raining in the car that I like and want it as well if that makes sense.
QueenRae W
Feb 1, 2023
4
Great buying experience, but it was a headache to get my vehicle. The systems were down, so I had to make two trips. Then, the salesman didn’t deliver the vehicle when I was ready to pick it up. I felt like there was some difficulty due to his lack of honesty in setting expectations for the pick up. He could have told me the truth about the vehicle being ready, but he just wanted me in the door. It was a waste of time.
Carrie Jones
Feb 1, 2023
5
staff was very helpful and friendly. went above and beyond to make sure services were performed quickly. waiting area was comfortable with beverages and snacks.
bobbypecs
Feb 1, 2023
5
The dealership people are very nice,specially the gentleman in finance was very sophistically humorous!! The whole process was quick, easy. They were willing to negotiate the price for customer satisfaction. Overall my experience was great.
Nishat kh
Feb 1, 2023
5
I pulled in, they took my keys and I was there about 30 minutes and service was done on my car. Nice
Becky Culpepper
Jan 31, 2023
5
Fast Service and Friendly Staff. Thank you Michael
Fumiko Bates- Cleveland
Jan 30, 2023
5
This is my first time to have to have my car for maintenance. The people up front were extremely nice explained how long it may be and I was pleasantly surprised when it was half that time. Everything was explained to me, they washed the car and I was on my way. An excellent job
Dee Diva
Jan 30, 2023
5
Alex took care of my wife and I during the whole process of getting our new vehicle!
Oscar Castro
Jan 29, 2023
5
I had my car serviced there and they were fast and efficient and let me know about the next services recommended without being pushy. If was great!
Jessica Burks
Jan 28, 2023
5
My car had been at another Hyundai dealership in Weatherford for over 3 months with a noisy grinding in the front end. They finally told me it was fixed, but it wasn't. I took it to Autonation Hyundai on Monday morning. Michael in the service department got it logged in and I went home. That afternoon Michael called me to let me know what they found wrong. The next day he called me to let me know it was fixed. I picked it up on Wednesday and it is indeed fixed. Autonation Hyundai did in two days what that other service department had not been able to do in three months. And Michael kept me informed and updated all the way through.
Shane Grauman
Jan 27, 2023
4
We are so pleased with how easy y’all made our car buying process. Jesus Fernandez was so helpful and friendly and very proficient. Thanks again for making this so easy.
Emily Lasseter
Jan 27, 2023
5
I purchased a 2023 Palidade XRT and had service excellence the entire visit. Jesus and Jason were so respectful and professional throughout the entire experience. I would recommend my family and closest friends to the North Richland Hills dealership any day. Thank you, Linda Siegert
Linda Siegert
Jan 26, 2023
1
I recommend everyone to go to another dealer. I made an appointment aproxametly two months ago, with a request for a loaner, the service writer condescendingly told me I will not get one no matter what. This place has given me too much grief, they left loose oil filter cover on one car,did not even bother to put one on on the other. They also dented the same car. Now they just released my vehicle without performing the safety recalls, I think four of them are pending. I will contact Hyundai USA and see if that's a good idea to release a vehicle with fire hazards.
David Oraha
Jan 26, 2023
5
The driveway to the service department was an obstacle course with workers cars parked on it, and those stupid speed bumps. I?m sure the workers cars will soon be gone, but unfortunately, the speed bumps will probably remain. It would be nice if they were removed.
Gregg Brunk
Jan 26, 2023
1
Called to get an estimate for maintenance on my Hyundai, got transferred to two service advisors who didn't answer their phones. I called a third time and spoke with an off-site appointment person, who said she can't do anything. Going to another location.
Daniel Reed
Jan 25, 2023
5
Excellent customer service in the service department. Michael explained everything in detail about my vehicle and what needs to be done now and in the future. I will recommend the service department to my friends and family.
Nesim Dalipi
Jan 25, 2023
5
Quick, efficient. There were no surprises, no changes in price. Very friendly and helpful! We will definitely ship for a car there next time.
MikeVicki Woody
Jan 24, 2023
1
Lacks mechanical knowledge replaced a battery to fix a miss fire. Did not fix it . Said there was no engine light or codes after they replaced the battery. Extremely slow said it could take 3 to 5 weeks to diagnose and fix the car Would not recommend this company
Josh Batten
Jan 24, 2023
5
The entire process was quick, efficient, pleasant. An excellent deal, friendly personnel and so very helpful. We recommend this dealership to everyone!
Mvwoody
Jan 24, 2023
2
Bought a 2021 Jeep wrangler spent over 40,000. And just to get one key. Talk to manager Luis to see if he would assist me on getting another one and basically said not their problem. So now I have to spend more money to make another key. I guess a person needs to ask if there’s 2 keys before purchasing a car from them.
Will Presley
Jan 23, 2023
1
Bought a 2021 Jeep wrangler spent over 40,000. And just to get one key. Talk to manager Luis to see if he would assist me on getting another one and basically said not their problem. So now I have to spend more money to make another key. I guess a person needs to ask if there’s 2 keys before purchasing a car from them.
Will Presley
Jan 23, 2023
5
Incredibly easy, friendly, more than willing to do what we needed. Communication was excellent. I would definitely drive two hours there to buy my next car.
Jick
Jan 22, 2023
5
I was a little apprehensive selling my vehicle outright to them. I worried I would not get a good offer. Jeff's customer service was excellent, and he offered me over $1000 more than my next best offer, and took care of all the payoff paperwork for me. Next time I sell a car, I will call Jeff first!!
Mark Storer
Jan 21, 2023
5
Always do a great job. Communicate well, which is key when you have no car! Only Hyundai dealership I will go to.
Alison Wyatt
Jan 21, 2023
5
They were promp; professional and courteous.
steven caver
Jan 20, 2023
5
The service representative was professional polite and helpful. My experience was great!
David Hoffman
Jan 19, 2023
5
I made an appointment with Hyundai Auto Nation in North Richland Hills. The service was great as as usual. The service advisor always checked in to let me know what needed to be done and how much longer I would wait. I like they stay ontop of things .
wotero1255
Jan 18, 2023
5
My purchase at AutoNation was hassle free and fairly quick. Donald and Zach did a great job with the sales and the paperwork.
Merry Boss
Jan 17, 2023
5
Michael (49ers service rep) took care of things. Kept me updated and the repair was completed in a timely manner
Another49er
Jan 17, 2023
5
Ultimately had an engine that needed replacement. Hyundai replaced it but the process is ridiculous getting to the point they do it. George is the best to walk you thru this process and maintains his professional demeaner while the customer gets more frustrated. He keeps you calm. Special mention to Michael also. They are both great at dealing with my frustration. I will definitely return to this Autonation in North Richland HIll because of the great customer service. Thanks George.
Jerri jr
Jan 16, 2023
5
up front pricing, honest
Clint Skocpol
Jan 14, 2023
5
Came in for an oil change and had an amazing experience with the service desk clerk, Michael. This is my second time going there for my car's service needs and every time the service is prompt and helpful.
Katie G
Jan 14, 2023
5
up front pricing, friendly, professional delivered vehicle on time. No surprises
Clinton Skocpol
Jan 14, 2023
3
I always buy parts from this location and I get good service but I brought my vehicle for diagnostic but was not impressed it took well over a year for them to even get to my vehicle but whats even worse is I did not get the answer I needed instead I was charged a diag $220 fee and told something totally and related to the issue vehicle came in for plus all the towing costs and the price to replace a battery and a radiator and a coolant sensor I was quoted over $1800. Being in the automotive field myself I thought the whole thing was ridiculous. But all in all I think they do a good job I just don't think my service was handled in a good manner I was disappointed as I thought much higher of them before this.
Frank N
Jan 13, 2023
5
Recalls are always an inconvenience, but this experience was the best on my list. Staff had great customer service and even made arrangements for a ride home.
D Gannaway
Jan 13, 2023
5
The advisor acted promptly and professionally. I was pleased with the work that was done.
Matthew Lovelace
Jan 12, 2023
5
Fast and easy process. Straight up no haggle prices and no pushy salespeople. Highly recommend!
David Hayes
Jan 12, 2023
5
The advisor acted promptly and professionally. I was pleased with the work that was done.
Sky Turner
Jan 12, 2023
5
Joe is so accommodating to not cause any undue hardship on my time. The rest of the team deals well with insistent clients like myself. Kudos to all their customer relations skills.
Insistent
Jan 12, 2023
5
Good experience My daughter bought her first car and the treated her great 👍
Brett Gover
Jan 11, 2023
4
Regarding my recall fix, I scheduled the fix but then they weren?t even sure they had the part once I arrived for my scheduled appointment. Fortunately, they did have it. I took off work for this so I would have been pissed if I would have had to reschedule. While I was there I was supposed to test drive a new Hyundai Palisade Calligraphy Series. I told the salesman exactly when I was going to be there. However, when I arrived there was no vehicle for me to test drive and the salesman didn?t even tell me himself. He just passed me off to someone else. I?m interested in buying a brand new vehicle and I believe it is one of the most expensive vehicles this dealership has. On top of that, I am currently on my third Hyundai. The next one would be the fourth. However, I feel dismissed. It seems as though the dealership isn?t very interested in my continued business. I understand there are shortages, but seriously the dealership needs to have more vehicles available.
Amy Gutierrez
Jan 11, 2023
1
A rep I met briefly wasn’t helpful or even tried to, just because I drive a KIA.
Richard Kassle
Jan 10, 2023
5
Communication was top notch, customer service was thorough and clear, and Jorge was fantastic to work with!
Suzanne Bergstrom
Jan 10, 2023
3
Great customer service by service advisor but had to go back to the dealership because my car was leaking oil after having it serviced for an oil change. They took care of the problem as the service tech has not securely tightened a part when oil change was done. Good customer service, but it was an inconvenience to have to return to the dealership due to a service repair oversight that could have been avoided.
Silvia Ayala
Jan 10, 2023
4
Friendly, knowledgeable and not pushy. Pricing flexibility was average to below average.
Tom Albert
Jan 9, 2023
5
Customer friendly and quick
Davin Fraze
Jan 9, 2023
5
Just bought a new Hyundai Tuscon from AutoNation Hyundai North Richland Hills. Our salesman, Donald Davis, was extremely helpful! He got us exactly what we wanted and helped us through the process with patience and understanding. We felt no pressure during our time there. Everyone involved was so helpful and knowledgeable.
Donna Stimmel
Jan 8, 2023
5
Thanks to Joe, Zak, and Michael for taking care of my White Lightning! I love my new Sonata 2021 and all the exceptional features have given me so much comfort and confidence while driving! I did look at other new vehicles, but none compared or matched the Hyundai Sonata Limited I got more then I ever needed! Maintenance at AutoNation in North Richland Hills is Amazing and a great experience, I've been going to them including my 2011 Sonata now for over 11 years !
Bonnie Caldwell
Jan 8, 2023
4
I am editing a previous review. I had a frustrating time getting service scheduled, and that experience keeps my review from being a five. However, once our service was scheduled, our appointment was great. They performed all the recalls and warranty work we needed. The service manager communicated well with my wife, and the work was completed on time. I’m hopeful our next experience will be just as good.
Chris Hatchett
Jan 7, 2023
4
Excellent Customer Service, nice comfortable lounge area. Only downfall it took 1hr and a half for a Oil Change and Tire Rotation. It was a bit busy.
jsheiser
Jan 7, 2023
5
I bought a Honda Accord from the NRH automation and I’m happy with my purchase and service. My sales professional was very upfront with all the info, even as some details changed throughout the process with banks etc… their honesty is something you don’t see in this type of business now and days.
Jesse R
Jan 7, 2023
5
I bought a Murano and they were awesome. I feel the service they provided was accurate and went above to make the customer happy. So thank you Sam, Jason and Luis for finding me my dream car!!
Karen Farrar
Jan 6, 2023
1
Was there for 25 minutes nobody ever asked if I needed help going to their competitor
stanley gilbert
Jan 5, 2023
5
Mo was amazing. He came in on his day off and was very helpful
Kym Donachie
Jan 5, 2023
1
Will keep it simple. - Bought used card end of Oct 2022 after they said they fixed interment lights issues. - Under warranty for 3k, 3 months (so end of Jan 2023). - Took to Auto Nation Frisco (close) and they couldn't work on for 21 days, then said they don't have the right tools. - Took to Auto Nation Jeep (this car is a jeep), they found the issue and fixed it but said it wasn't under warranty, but if you take the receipt to Auto Nation Hyundai, they will probably pay you back. - Just talked to the used car sales Manager. And I quote, "well it was working when you drove it off the lot." (Well doesn't mean you fixed it right!!!!). ALSO, well Auto Nation Jeep should have CALLED HIM and would have resolved it. So basically passing the problem onto other people. I would never buy a car there ever again! Be careful buying here. With all the cars I have bought never been this bad.
Steve Chamberlain
Jan 4, 2023
5
I have to thank Jason, Sam and especially Luis for helping me find a car of my dreams. Luis was instrumental to making the deal happen. They were helpful and informative throughout the whole process . My new ride!!
Karen Farrar
Jan 4, 2023
5
Great service! Everyone was so nicely and helpful throughout the process of buying a new car.
Amy Thompson
Jan 4, 2023
5
This was an insurance claim and the dealership, specifically my service advisor, Jorge Caldera, went above and beyond to maintain clear communications through the process. The service center provided me with transportation at drop off and arranged for my rental car return at pick up. I did not check the engine compartment for clearance of all damages when I picked up the vehicle, but checked at home several days later and there were a few chew spots on one of the lines which I will follow up on with the insurance company and the service center. In summary, the experience was excellent. There was no timeframe promised so I answered that question as "no". However, clear communication was provided on the status and completion of the repair.
Sandy HM
Jan 4, 2023
5
I came in last month very open minded regarding my car situation. I didn’t think that I would leave the car lot with a new vehicle but I was in for such a wonderful surprise and left with tears. The customer service was amazing with salesmen Darius who made sure he communicated honestly with me throughout the entire process and worked with me to get the best terms for my deal. Once approved, I was then introduced to one of the most kind hearted finance managers I’ve ever met, Zach. Who went above and beyond to make my deal even better. All in all, I highly recommend this location and the people there. They take pride in making sure you get the best deal possible regardless of your situation, credit score or income. They will do their absolute best. Thank you again!
Raven Woods
Jan 4, 2023
5
Zach Mobley is my Service Advisor at Autonation Hyundai in North Richland Hills. This is the second time I have had Zach as my SA. He is always courteous, helpful and efficient. He got me an appointment within a few days of my phone call. On the day I brought the car in, he worked with the Service Technician to understand the "noise issue" I was having on my 2018 Santa Fe. He called me a few hours with a diagnosis and was told the repair was under warranty. The parts were ordered and arrived and installed in a timely manner. I was satisfied with the way my repair was handled by Zach Mobley and Autonation Hyundai of North Richland Hills.
Daniel N.
Jan 4, 2023
5
Alex was very personable and patient, sometimes explaining things twice to be sure I understood. The dealership is clean and well appointed. I would definitely recommend this dealership and my salesman Alex Ajraz.
Grandma B
Jan 4, 2023
1
I had an appointment on Monday at 2:30 and an hour later they never got to me. They said they had trouble with another car. Now I have to come back another day. That was not good since it’s hard for me to get in.
Debbie Billarreal
Jan 3, 2023
5
The entire process was SMOOTH and PHENOMENAL. I cannot thank Abdiel and Zachary enough for creating a welcoming environment. From test driving to financing and completing the process I was very impressed. Thank you AutoNation Hyundai.
Abby McLester
Jan 3, 2023
5
Excellent customer service. Look for Jesus Fernandez in sales, he will guide you all the way.
Laura Vargas
Jan 3, 2023
5
Very good service and fast.
Francisco Enrique Gonzalez Medina
Jan 2, 2023
5
I was a first time car buyer and they made the whole experience simple and informing
Tanisha Stokes Hull
Jan 2, 2023
5
I was there for an oil change. They did it on time and professionally.
Steve Richards
Jan 1, 2023
2
Not a good dealership - mostly because of their management team. Buty a car elsewhere
Steve Mapula
Jan 1, 2023
5
My dealer, Donald, went above and beyond in helping me choose the right vehicle. He and his crew bent over backwards to make sure I got it at a price I was happy with as well!
Chris
Dec 31, 2022
5
Abdiel Rodriguez helped my wife and I find the best Santa Cruz truck for us. He was attentive and made sure to explain everything in detail- dealership sales and warranties. He made this experience a very simple and fast process. At most we spent 3 hours (test driving, paperwork and driving out). Nobody wants to be at a dealership all day and Abdiel made sure it was a speedy process. Hands down the best car buying experience I’ve ever had. Thank you Abdiel.
L R
Dec 30, 2022
5
Jaden is an honest Salesman. We were treated like royalty the entire time we were there.
Carol Malcom
Dec 30, 2022
5
I was kept informed about the progress of my maintenance issues. The Rideshare from and to dealership went well.
Steve Reeves
Dec 29, 2022
5
Excellent team, see Jesus at sales...
Laura Vargas
Dec 29, 2022
5
Were able to address the items on my car then, or order the parts to have it resolved as soon as those come in. Gave me a complimentary Lyft ride to and from house, which was very nice- thanks!
Chris H.
Dec 29, 2022
5
The seller is very professional, explains and helps you throughout the process of your purchase.
Cleofas Martinez
Dec 29, 2022
4
Ally was very helpful and listened to our needs to do her best in saving us time at the dealership. We were also very impressed with the finance person, Randall, who was very pleasant and didn’t try to sell us anything we wouldn’t need. I would have given 5 stars except for the disrespectful encounter we had with the used car sales manager, Luis. If it hadn’t been for Ally and Randall, we would have taken our business elsewhere.
Melissa
Dec 28, 2022
5
Ashley was amazing! We were looking for a new vehicle that our handicapped son could slide into easily. She went above and beyond to try to help locate one.
Barbara Brewer
Dec 28, 2022
5
Alexandria is an excellent and attentive salesperson. The new showroom will be gorgeous when completed. My new vehicle is awesome; it was delivered ahead of schedule and in pristine condition. Very exciting!
Marc C.
Dec 28, 2022
5
Excellent exp. I was given car earlier than committed time.
RANJAN GARG
Dec 27, 2022
5
Alexandria is an excellent and attentive salesperson. The new showroom will be gorgeous when completed. My new vehicle is awesome; it was delivered ahead of schedule and in pristine condition. Very exciting!
Marc Custis
Dec 27, 2022
5
GREAT STAFF AND ALWAYS A PLEASURE DOING BUSINESS WITH THEM.
Randall Gilliam
Dec 27, 2022
1
Buyer beware - I didn't buy my car here as I wasn't happy with the Sales department about 2 years ago (hey maybe its changed) & had a wonderful experience at another dealership in DFW area. This service department is much closer to my house, so I've been using it for the complimentary 3 year/36000 mile maintenance. Nothing stellar - they get the job done. However found out today - it is ONLY for 4 times no matter which Hyundai dealership you go for basic maintenance while under maintenance warranty! I haven't been able to find this in writing specifically & waiting to hear back from Hyundai but I've only brought in when service notice went off in my car so nothing excessive - 5th oil change at around ~30k. I really love my car but this is very deceptive & disappointing! Just spreading the news so other new Hyundai owners are aware of this catch. I'm used to taking a car to my local mechanic once the warranty & maintenance coverage runs out just wasn't expecting it to be before 36k miles. I told the Service advisor & manager that I'd get next general maintenance done elsewhere & they didn't seem to care - wow -
G G
Dec 26, 2022
5
After reaching out regarding some car trouble the gentlemen that I spoke with in service were most helpful! I tried calling two other dealerships that were closer to where I was, but AutoNation was the only one that gave me some helpful advice and were willing to try to help me. I will continue to take my car to AutoNation even though it is far from my home because of their care for this one individual!! THANK YOU!’nnn
Therese
Dec 26, 2022
5
Sales person very professional not pressuring
Billy Richardson
Dec 25, 2022
5
absolutely pleasant!! my car is amazing!! thank you guys so much, specifically Ryan Lovin. he was absolutely amazing.
haley smith
Dec 24, 2022
5
great experience super fast and really easy
Shelby Boissevain
Dec 23, 2022
5
The service was excellent, I needed oil change. I was in and out no more than 45 minutes, sooner than was promised.
Amir Ghalibaf
Dec 23, 2022
5
Everything went as expected. Jorge checked me in right away, knew the reason for my visit, and said the work would take about an hour. It ended up taking less time. Jorge then went over the work and checked me out in a matter of minutes. My car was already waiting for me. I couldn’t be more pleased and I really appreciate that Jorge was very courteous and professional.
Kevin Leddy
Dec 21, 2022
5
I love my Elantra Hyundai Sel 2022. Great design, nice color, great technology and the best I filled the tank with only $26. Thanks AutoNation North Richland Hills.
Jorge L Quiros
Dec 21, 2022
5
Quick service and able to have coupons applied for discounts, great recommendations and friendly service! Love my Hyundai and the service I received was top notch!
Ellen Butler
Dec 21, 2022
1
I bought a 2023 Palisade from them and I wrote a personnal check paying cash. They didn't set the vehicle up or give me a tour of the place introducing me to the Service Manager because they were convinced I didn't have the money and the check was going to bounce. Then they were going to repo the car. I am being discriminated against by personnel that works there. See they refer to me as the "GUY" which shows zero respect. In good faith I bought a vehicle and they let me drive off with it with an incomplete setup nor did they show me around the vehicle. You earn trust it is not given to you. What is going to keep them from vandalizing my car or stealing something in the car. They start it by saying there not going to get "paid". Their caught now it's CYA. Denie everything. They made what was supposed to be an enjoyable experience into an ugly situation. Again they were convinced I didn't have the money. What gave them that idea. I am the Jew in the room.
Mark Perrello
Dec 21, 2022
5
Great service, service advisor was prompt and knowledgeable.
Nooruddin Esmail
Dec 21, 2022
5
Jorge greeted me with a warm smile upon an early morning arrival. He was polite and efficient. He kept in contact with me about the progress of my car. When I returned to pick up my car he processed everything quickly and got me on my way. Thank you.
Amanda Bailey
Dec 20, 2022
5
Over all it was a great experience. The finance guy was not friendly at all but besides that it was good .
Hiwot Jennings
Dec 18, 2022
5
I had a great experience in this dealership. We got our 2023 Hyundai Palisade through them and our agent Mo Ibrahim is very friendly and reliable. He?s really patient and really does what is best. Glad that he is the one that assisted us. The staff are very professional and at the same time very approachable. Would recommend this dealership.
Eustaquio Culanag
Dec 17, 2022
5
The sales persons Alex and Ryan were very responsive. They made sure I was provided all information I needed.
Newbuyer
Dec 16, 2022
5
Best experience ever at a dealership! Got the Elantra SEL I wanted and I love it! This is the 2nd Hyundai I've owned. I lot of bang for your buck with great warranties.
Peri Warriner Record
Dec 10, 2022
5
The service was excellent. Alex answered all my questions. Thank you.
Raquel Reyes
Dec 9, 2022
5
It's the central place to buy a car. And than, Jaden and Brian are helpful and nice guy. They explain about the car in detail. They have a lot of customer experiences. Thanks Jaden and Brian for helping me. N Joi Naw Tawng
Shawa Tawngwa
Nov 10, 2022
5
Service Adviser, Michael Winck, was very helpful and courteous. Service items handled quickly-no issues.
Phil Bunker
Nov 3, 2022
5
I have bought and sold a car at this dealership. They are fair and professional. Excellent service all the way around!
Scotty Gossett
Oct 24, 2022
1
When they service your vehicle, they leave figure or hand print inside your car and floormat.
Richard Sisombath
Oct 14, 2022
5
We purchased a 2017 Honda CRV. Alexandria Hastings did am amazing job from start to finish helping us find a suitable replacement. We highly recommend her and Auto Nation to anyone in the market for a new vehicle.
Brad Moonstruck Loveless
Oct 11, 2022
5
I purchased a vehicle in March and the whole experience has been amazing, my salesman Charles found me exactly what I wanted. Justin in finance got me the best coverage and warranties. And Zach in service was able to fit my car in and give me an oil change in record time when I needed it! Grateful for all the departments at Hyundai working together to make the customer service experience a great one at all times!
Haley Davis
Oct 3, 2022
5
Mike in the service department is the best in the business. We drop off our car and Mike does the rest. We will be back.
Terry Gilpin
Sep 28, 2022
5
Great service and communication. I bought my new car the same day I went to look at it. Thanks!
Tina Iamaromana
Sep 23, 2022
5
Just purchased my 4th Hyundai from AutoNation, they just keep getting better. My Tucson Limited has all the bell and whistles a girl could want. I love the air conditioned seats. Mo is always a pleasure to work with.
Karla
Sep 19, 2022
5
Never have been dissatisfied with services there. Joe Barker was especially helpful and kind to me today. I rate him top in every area.
E Faye Eikner
Sep 12, 2022
1
My experience was not very well I called in regards to a certain vechile drove over an hour to the location to get there and the car was being repainted because there was a dent in it which was not disclosed on the websites nor pictures. I was told I sign my papers they would bring me my car that next day. No car no call had to call them several times and get the run around then revive the car and he had not be serviced had to give the car back for a week before they got everything right. I called for the GM several times and have yet got a call back the experience was the worst I had buying a car. My suggestion is hold them to everything check everything on the cars before signing everything don’t assume the will fix anything.
Brittany Miller
Sep 1, 2022
5
Best Service I've ever got from a dealership. Everyone was very friendly.
Eric
Aug 31, 2022
5
Went in "just to see" the Santa Fe and got out of there with a brand new one!! Everyone was super accomodating, information was clear, process went smooth, cars are great!! Would definitely recommend. 10/10! Thank you :)
Natalia
Aug 31, 2022
5
Knowledgeable and professional service dept. Great customer service. Thank you
Janet Hill
Aug 29, 2022
5
I've purchased several vehicles from AutoNation in NRH,always a great experience. And I like the cars too!
Marty Munroe
Aug 28, 2022
5
Alex was a great help, as was the finance rep
Josh Lee
Aug 24, 2022
5
Justin Moore, Finance Mgr, will cheat, lie and FORCE OIL CHANGES ON YOUR BILL BE CAREFUL. check your finance papers
Maria Montes
Aug 22, 2022
5
I had a good service on my car. Michael was very attentive and explained everything to me patiently. They did everything I requested for.
Aimony Zanin
Aug 18, 2022
5
Jaden was my Sales Consultant. I recently bought a Hyundai Elantra Value Edition Scarlet Red. I love, love love my car and everything about it. It's perfect for me. I walked into the dealership with two pre-approved auto loans (Bank of America and Capital One). The dealership beat both their offers so I financed my car with their lender. Jaden my Sales Consultant was patient, very kind, knowledgeable and accomodating toward me through the entire buying process. It was a pleasure working with him, especially since it took me two weeks to come back and buy the car after I initially found it. I was all over the internet looking for a pbetter price/deal for the Hyundai Elantra Value Edition and didn't find one. Trust me, please go see Jaden at the dealership and he'll take excellent care of you too, sale you a car at a great price and they will get it financed too with a much better deal with the lenders they work with. Again, trust me and go to AutoNation Hyundai North Richland Hills to buy your next car!
Cleota A.
Aug 10, 2022
5
Jaden J. was my Sales Consultant. I recently bought a Hyundai Elantra Value Edition-Scarlet Red from Auto Nation Hyundai North Richland Hills. I love, love, love my car and everything about it. It's perfect for me. I walked into the dealership with two pre-approved auto loans (Bank of America and Capital One). The dealership beat both of the offers I was pre-approved for, so I financed my car with Auto Nation Hyundai North Richland Hills lender. Jaden my Sales Consultant was patient, kind, knowledgeable and so very accommodating toward me. It was a pleasure working with him, especially since it took me two weeks to come back and buy the car after I initially found it on Edmunds.com. I was all over the internet looking for a better price/deal for the Elantra Value Edition. I could not find one and finally came back and bought the car from Auto Nation Hyundai North Richland Hills. Trust me, please go see Jaden at the dealership and he will take excellent care of you too from the beginning to the end of the buying process and also sale you a car at a great price. They will finance it too with a much better deal through the lenders they work with. Again, trust me and go to Auto Nation Hyundai North Richland Hills to buy your next car!
Cleota A
Aug 3, 2022
5
I always enjoy my visit to AutoNations Hyundai Richland Hills. Staff is attentive and friendly. Recently representative called me to remind its time to make an appointment and then followed up. No effort from my side. Service was completed within the time indicated. I bought my third Hyundai in this location and they will always have my preference.
Ludmila Drizen
Aug 2, 2022
5
great service and straight forward staff
Andrew McClelland
Jul 26, 2022
5
convenience and knowledge of staff
Jerry Diehl
Jul 25, 2022
5
Although because of construction its tough to actually find the service department, my service guy Mike was very informative and helpful. He helped to save me money and he actually called me after I left my wallet at the front desk! I retrieved it 2 hours later with everything intact. Thanks Mike!
Rhonda Hanisch Robinson
Jul 22, 2022
1
I took my 2014 Hyundai Santa Fe Sport in for repair on the replacement engine. The dealership kept it in the back lot for 7 weeks before the problem was diagnosed. I was informed that $1,000 was required to fix it it was no longer under warranty. There were only 14,000 miles on the replacement engine and I am the original owner. I contacted Hyundai Corp. and filed a complaint. After another week the case manager informed me that she had contacted the dealer where the car was in for repairs, but it was the wrong dealer. Finally, after 8 weeks the car was repaired under warranty as it should have been. But only after several temper flare ups on my part. Even the diagnosis was not done without my getting both angry and insistent. VERY POOR CUSTOMER SERVICEf
Jim Burson
Jul 19, 2022
1
I purchased a 22 Elantra N on 01 July 22. The add ones that I was required to purchase are failing apart. The $800 window tint has bubbles through out all 5 windows. The door edge guards are falling off, and the bumper appliqué is entirely missing. Additionally, the sales manager would not let me use my own financing. Instead, I had to use their in-house financing, which costed me additional money. Also, Robert Gonzalez told me I was authorized a compentary wheel and tire package. But looking through the paperwork, I was charged $529. I’d like a refund on these purchases that are falling apart, as it has shown that Auto Nation employees are inept to complete the work properly and at worst could be out right lying to customers to make money. Please let me know what info you need from me.
Cory La Salle
Jul 17, 2022
5
Local convenience, excellent service department, and I love my Santa Fe!
Lisa Ash
Jul 13, 2022
5
My family of 6 just moved from South Korea back to the US (military). After picking up our vehicle from the Vehicle Processing Center we noticed there was something wrong with the handling as it was bouncing us like bobble heads. Zack Mobley and team made the process from them on completely painless. Zack provided a free multipoint to identify the issue then replaced the faulty shock assembly the same day with parts in stock. Zack was honest, upfront, and very polite. He called us a Lyft on top of that and covered the bill. I highly recommend this service department, especially Zack Mobley.
Robert Derby
Jul 11, 2022
5
Service Advisor Joe is awesome
Jeri Ponder
Jul 8, 2022
5
My 2011 Genesis Coupe had issues that started while under warranty, but could not be duplicated till after warranty expired. Service Manager John And Service Agent Michael both worked extremely hard to get issues covered by warranty. I got a both my engine and transmission rebuilt under warranty. I can't imagine what this would have cost me if not for them fighting for me. I can't thank them enough.
Chris
Jul 8, 2022
5
Maverick was our sales rep and he was Amazing! We had been looking for a new car for months and he helped us find the perfect match for our family! This was such a smooth transaction and I appreciate Maverick for all the help and information he gave us. Highly recommend!!
Jessica Swafford
Jul 7, 2022
5
Maverick was our sales rep and he was Amazing! We had been looking for a new car for months and he helped us find the perfect match for our family! This was such a smooth transaction and I appreciate Maverick for all the help and information he gave us. Highly recommend!!
Jessica
Jul 7, 2022
5
Joe was amazing! Highly recommend!
Charlie Ocho
Jun 29, 2022
5
Jorge in the service department is awesome and John the manager is 2 of the best employees that they have!
Carla Cage
Jun 29, 2022
5
Ryan worked hard to help me get my new car. He kept me updated as we waited for my hybrid Tucson.
Tonya Casci
Jun 28, 2022
5
The North Richland Hills location is great! All the people in their service dwpt are so very nice and Zach kept me update during the entire process. Would absolutely recommend them to others.
Dee Jackson
Jun 26, 2022
5
We had an amazing experience buying our son a 2022 Santa Cruz. I Highly recommend Ali Hastings and Jaden Jassim as sales consultants. The process was smooth and fast. They went above and beyond to meet our expectations! We were late to our appointment on a Friday evening and they didn’t mind it at all! We got to the parking lot and they greeted us like we were family. They know how to take care of their customers!!! Ali has answered any questions we had and have had late in the evenings and even on the weekends. They really know how to take care of their customers!!! The service is amazing!!! A BIG PLUS IS THEY DON’T CHARGE A MARKET ADJUSTMENT OR A PACKAGE DEAL TO REPLACE THE MARKET ADJUSTMENT!!! If I could rate them more than a five star, I totally would!!! I would totally 100% would highly recommend them! They just won a new customer! They definitely have my future business!!!!
Maria Martinez Priddy
Jun 22, 2022
4
I had a difficult time getting in touch with anyone at the location. Finally someone was able to transfer me to George. He was able to fit me to get the part replaced on my trunk. When I got there I locked my keys in my car. Him and a member of the maintenance staff successfully unlocked my car!
Ashley
Jun 22, 2022
5
We took my wife’s 2015 Sonata in for a recall and and small oil leak. The recall item was 100% covered of course but I was expecting to get gigged for a couple hundred dollars to even look at the oil leak. The technician inspected the car and torqued the drain plug which fixed the leak. All at no charge!! Did I mention our car was washed too? Awesome job AutoNation!!
Kelly Dunn
Jun 21, 2022
5
I've always had a good experience when taking my vehicle in for service. Highly recommend them to anyone needing Hyundai work done.
Nathan Downs
Jun 20, 2022
5
After REPEATED times being placed on HOLD to just make an appt for oil change at Hiley in Burleson for over a year and voicemails to manager ignored, I decided to take my car to AutoNation in NRH and couldn’t be more happy! THANK YOU Helen for actually answering the phone & always being so pleasant. Thanks to the guys in Service who got me right in & out PDQ👍. You’ve won my future service hands down!
Kelly Dunn Savage
Jun 16, 2022
5
I bought a Hyundai Tucson hybrid through them, their service has been remarkable throughout the entire process of reach Out to me and financing. Ryan lovin has been of great help this is my first Hybrid and its super techy ryan has always been there no matter what time i text him he always responds to my queries. This dealership has made my entire car buying experience very smooth , i was in and out within 2 hrs with paperwork and test drive! Ryan is very helpful he made sure the car was ready with a full tank and spotless for me to drive away!
Hira Sualeh
Jun 15, 2022
5
They are very helpful. Thank you
Karla G Anzaldua
Jun 12, 2022
5
The service department was so helpful. They has me in and out quickly. Super friendly and helpful as well. Definitely recommend
Karen Giddens
Jun 9, 2022
5
Wonderful experience! I wanted a car that had not yet arrived and so my contact, Mo Ibrahim, keep me in the loop the whole way. Thankfully my car arrived earlier then anticipated and they saw me right away so i could finish paperwork on the car. There were some bumps in the road but Mo helped to make sure, i had everything i needed and i was able to get my car and it is amazing!!!!
Victoria A
Jun 8, 2022
5
Wonderful experience! I wanted a car that had not yet arrived and so my contact, Mo Ibrahim, keep me in the loop the whole way. Thankfully my car arrived earlier then anticipated and they saw me right away so i could finish paperwork on the car. There were some bumps in the road but Mo helped to make sure, i had everything i needed and i was able to get my car and it is amazing!!!!
Victoria A
Jun 8, 2022
5
Big and special thanks to Ms Ali H. for helping me with my purchase 😊. She was super friendly and outgoing from the start! Definitely going to her again in the future!!
Jocelyn Rojas
May 31, 2022
5
I highly recommend this place for their professional service/ in-depth knowledge of the domain and for their superior customer service. Thanks Jaden for going through the entire process end to end. Thanks Charles for walking us through features of our new car. Thanks Dmitry for getting us a great deal. You guys are amazing 🤩 🫡 To the viewers- If you stopped at this place, you don’t need to try anywhere else. AutoNation Team got you covered.
Anand Attri
May 31, 2022
5
Was pleasure to work with the guys! Thank you!
Narek M
May 31, 2022
5
Came in for regular service, everybody was extremely attentive since I pulled up. They even washed my car. Service advisor called me after I left to make sure everything was good. I hope everyone has the same experience I did!
Hyundai78
May 31, 2022
5
great purchasing experience, very easy and honest
Eli Popchek
May 31, 2022
5
Great service and I got my second car at this place. I am sending my mom here to get her new Santa Fe. My sales person Mo Ibrahim is always helpful, knowledgeable and great guy to work with.
Robert Conway
May 30, 2022
5
Tony Bruno has been our ultimate Top #1 car salesman. He knows and understands the customers wants and means when it comes to purchasing a vehicle. If anyone is in search for a vehicle, my favorite brand is Hyundai and go to Tony for a quality car buying/leasing experience.
Melvin Carraway
May 28, 2022
5
Just got my new car from this dealership. Amazing deal and best customer service. Thanks Dmitry Abovskiy for the professional advice and help.
Denis Osadský
May 27, 2022
5
Just got my new car from this dealership. Amazing deal and best customer service. Thanks Dmitry Abovskiy for the professional advice and help.
Denis O
May 27, 2022
1
They had my car for 7 weeks and kept saying they would get to it next week. Finally had to get it towed to another dealer. Person working in service really didn't care to be of any help.
Rob Maruca
May 26, 2022
5
Michael in service was awesome. He knows Hyundai’s very well.
Lidia Michael Winck
May 26, 2022
5
Spoke with Zach M. in your service area…helped me with all my questions. Great customer service, hard to find these days! Will recommend to others.
Kyle
May 26, 2022
5
Brake trouble, service dept did great job…from beginning to end! Thx zach for your good customer service! I will come back again for all my car repairs!
George
May 26, 2022
5
Zack Mobley in Service is the friendliest Service Advisor ever. Kept me up to date on all my repairs, and there was no surprise when it was time to pay. His estimate was right on the money.
Eric G
May 25, 2022
5
I highly recommend this dealership, we got the best deal! The highlight of our visit was working with Dmitry Abovskiy. He is very professional, friendly and super helpful. Thanks Dmitry for this great experience! We will definitely be back for another car.
Aurelie Golden
May 24, 2022
5
Very helpful service department! Great experience once again!
KennyGB
May 24, 2022
1
Very dissatisfied with this dealer and their games. They like to withhold information and give incorrect information. Then when you don't like their financing and you come with your own, they say oh we only go through our financiers and now don't accept outside financing. Thats to say the least!
GC8288
May 24, 2022
5
service center people impressive and responsive to my requests. scheduling an appointment for service is great
William Janscha
May 21, 2022
5
The customer service is great. Zach does an excellent job to get you in and out and get everything done.
Dolores Townsend
May 15, 2022
5
The people are nice and keep you in the loop.
Rosie Cucinella Parisi
May 14, 2022
1
They wanted to run my credit before I even had a change to look at the car or even test drive it. They also tried to hide a paint chip using black electrical tape on a black hood. I had to beg the sales guy to let me see the car.
Farhan Silat
May 14, 2022
5
BIG THANKS TO DONALD...Great service, he understood our vehicle needs and took care of everything we needed to do to purchase the vehicle...very professional in every respect. respectful, attentive, and caring during the entire process. Completely went over the entire vehicle and showed us how to operate everything on the vehicle.
Homer Newman
May 10, 2022
5
I had my car in for service recently, and Jorge took excellent care of me and got me out fast. there was a small issue with the repair, and they owned up to it and took care of it! too often a business will try to take advantage of you, Jorge was quick to get my issue taken care of in very professional way. I highly recommend the service dept and Jorge!
D'Anne Carson
May 6, 2022
5
If you're in need of a new vehicle, contact Saul Paxton. There are 2 Sauls there so ask for Paxton. If he doesn't have what you are looking for he will be on the look out and let you know as soon as it's available.
Annette Parker
May 5, 2022
5
I purchased my Hyundai Santa Fe here and Ryan was wonderful to work with. Now when I take it in for service they are quick efficient and only recommend what my vehicle needs, no overselling and I appreciate the help! I LOVE my Santa Fe and hope to buy another when the time comes!! Great service and customer service!
Ellen Butler
Apr 30, 2022
5
The customer service was excellent! It was a tad pricey, but they didn’t try to push me to do anything in my car that wasn’t necessary.
Raven Hinsley
Apr 20, 2022
5
My service advisor Jorge Caldera was awesome!
Alejandro Ajraz
Apr 15, 2022
5
Mo Ibrahim was awesome to work with!! He was responsive to our original request and followed it through to the final sell. I would recommend Auto Nation North Richland Hills to anyone who is looking for a great deal and I would suggest that they ask for Mo!!
Lisa Saffel Hoops
Apr 8, 2022
5
Jorge C in the service department is outstanding his customer service skills are top notch it’s always a pleasure getting Jorge as my advisor I will recommend all my friends and family to go see him if they have any car problems!
Kodi Spicer
Apr 8, 2022
1
do not take your car for service here if you want it fixed right away. they have had my car for 9 weekdays and still not even looked/diagnose it. I am with out a car. they can not even get it diagnose in order for me to get a rental if covered under warranty. I am having to rely on others just to get to work. no fun.
Janice Moreno
Apr 8, 2022
5
I love the service here Jorge C took really good care of me top notch service I will be coming back soon for more work keep up the good work.
Freddy Cruz
Apr 7, 2022
5
Zack very happy with the service
Connie Elliott
Apr 6, 2022
1
Autonation Hyundai North Richard Hills 7724 NE Loop 820 Fort Worth, TX 76180 REVIEW If you are trying to buy a car here, make sure you get the Retail Purchase Agreement before signing any papers!!!! They are going to lie about everything to make you buy and at the end they will not show you any numbers till you finish signing everything.... What happened to me wasn't the first time, I found others that had the same exact problem... Just google for reviews of this dealership.... When I was asked to sign all the papers they gave me a small ipad and I couldn't see anything, just the square where I was supposed to sign. They never told me I was paying for 2 protection packages named appearance protection for $599 and windshield protection for $699 The price was also different, I was told $48.855 and they changed it to $50.632 I was also offered $700 credit for repeated business and they didn't added to the deal, I signed trusting this dealer and they just took advantage of that, They are just lying and trying to hide the final numbers to see if they can get away with it. I even asked many times for the door numbers and was ignored. They also lied to me on my payment, they said it was going to be $603 for 72 months, then they tried to sell me the following packages making me believe it was just going to be an extra $6 a month Tire and Wheel protection $529, Dent Protection $899 and Vehicle Plus $1020. My payment wasn't $603, that was another lie... My payment was $548. I wish I could fix this but I already signed.... if something like this happened to you please report it! I did it! and make sure you leave a review everywhere! Consumer Financial Protection Bureau - 855-411-2372 OCCC 512-936-7600 BETTER BUSINESS BUREAU 581-445-2911 DMV - 512-465-3000
Andres Barreto Franco
Apr 6, 2022
1
Autonation Hyundai North Richard Hills 7724 NE Loop 820 Fort Worth, TX 76180 REVIEW If you are trying to buy a car here, make sure you get the Retail Purchase Agreement before signing any papers!!!! They are going to lie about everything to make you buy and at the end they will not show you any numbers till you finish signing everything.... What happened to me wasn't the first time, I found others that had the same exact problem... Just google for reviews of this dealership.... When I was asked to sign all the papers they gave me a small ipad and I couldn't see anything, just the square where I was supposed to sign. They never told me I was paying for 2 protection packages named appearance protection for $599 and windshield protection for $699 The price was also different, I was told $48.855 and they changed it to $50.632 I was also offered $700 credit for repeated business and they didn't added to the deal, I signed trusting this dealer and they just took advantage of that, They are just lying and trying to hide the final numbers to see if they can get away with it. I even asked many times for the door numbers and was ignored. They also lied to me on my payment, they said it was going to be $603 for 72 months, then they tried to sell me the following packages making me believe it was just going to be an extra $6 a month Tire and Wheel protection $529, Dent Protection $899 and Vehicle Plus $1020. My payment wasn't $603, that was another lie... My payment was $548. I wish I could fix this but I already signed.... if something like this happened to you please report it! I did it! and make sure you leave a review everywhere! Consumer Financial Protection Bureau - 855-411-2372 OCCC 512-936-7600 BETTER BUSINESS BUREAU 581-445-2911 DMV - 512-465-3000
andy
Apr 6, 2022
5
I had a great experience getting an Ioniq 5 with Alan. He was just so pleasant to work with. He even drove me home himself an hr after closing. Really enjoyed the experience from start to finish.
Lisa Ledyard Carver
Apr 2, 2022
1
The fact that there is ZERO customer service for any services needed on vehicles. I've had numerous reminders about a recall on my 2019 Kona since November. I've tried MULTIPLE TIMES to schedule an appointment to get this taken care of. Only to be told they're too busy or that they don't currently have any trained technicians to perform the recall maintenance. Thanks to Eckert Hyundai I'm going to be getting that taken care of. I WILL NOT be buying another vehicle from AutoNation nor will I refer any family or friends.
Nina Shaw Rosenstein
Mar 31, 2022
5
Thank you to Anthony Williams for helping me for two days to find a car in my budget.
KeeKee Baylom
Mar 30, 2022
5
The professional way the crew handle my needs. Also for the speed in which they did the job. Well done.
Conrad Wyles
Mar 28, 2022
1
Not recommend this place,they sold me a car with multiple issues and told me they were easy fixable but lied and had to turn it back in they next day I rolled it home. Also I have not received the refund of the down I payed for the car,that was supposed to be sent back to my account a month ago
Saul Rodriguez
Mar 15, 2022
5
very helpful staff went above and beyond to make sure we were taken care of. I would definitely buy here again.
Randy George
Mar 15, 2022
5
Great customer service. I know I can trust them when I take my car in for maintenance and repairs.
Ileana Ily Tatum
Mar 4, 2022
5
When I went to autoNation Hyundai, I spoke with jeorge. I came in with a flashing check engine light and my car just not acting the way it should. The dealership was very backed up with cars (the service industry is so overwhelmed) and he stated that a technician may not be able to look at my car until July. All other Hyundai dealerships are in the same boat so I was faced to either wait over a month for my car to be repaired or to buy a new one.for a week I left my car there and during that time Jeorge was able to squeeze my car in and take a look. He may not know how much that meant to me but I had just gone through something in my life and to not have a car on top of all the stress really was overwhelming. Im so thankful for him being so kind and helping me. Seriously 11/10 customer service!😁 my car runs like brand new!!
Chelsea Damora
Feb 28, 2022
5
We loved our experience with AutoNation! Thank you to Josh Arnold for your time and help in buying our beautiful new vehicle. Please get Zach a faster, better computer so customers don’t have to wait forever for the financing to go through. But overall, we were very happy with our experience and love our new car!
Kerrie Gamble Sala
Feb 24, 2022
5
Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122
Amanda Mankomose
Feb 22, 2022
1
Do not purchase here unless you want two car loans! Purchased vehicle in Dec, it is now mid Feb and the dealership has still not paid off my trade-in. I am now stuck with two auto-loans. No-one answers dealer phone number. Salesperson, Noor, said he forwarded to finance. No-one has called me back. Never have I ever experienced a dealer not paying off the trade-in in a timely manner. Poor management, poor business practices, not trustworthy. Poor customer service. Broke contract by not paying off my trade-in. Not trustworthy to fulfill their end of contract. If you owe on your trade-in YOU WILL have to carry two auto loans until they get off their lazy keesters and pay your trade-in off. Can you afford two auto loans?
Deborah Davis
Feb 18, 2022
5
I had a great experience purchasing my used CrV both the salesman and finance manager were very helpful and accommodating.
Janet Acosta
Feb 11, 2022
1
Due to a company issued safety recall that made my vehicle dangerous to drive, I dropped my car off on December 1st 2021 to get the issue rectified. I was told at that point that it would take at least 3 weeks to even take a look at my vehicle and run a diagnostic, and was not offered a rental vehicle to compensate for it. On January 5th 2022, I was finally given a loaner car and was told that the dealership would only pay for it until my new engine came in, and then 10 days after that, I received a call on Jan. 19th that my engine had come in on the 10th and starting the 20th they would no longer pay for it. When they called, I was told that my car was 3rd in line, and would be ready in the next 2-3weeks. Obviously, the dealership can pay for a rental car, and they should’ve been doing this the entire time. Since then, I have gotten nothing but pushed back times for when it will be ready. As of today, February 7th 2022, I still have not gotten my car back and was told that it would still be 4 weeks till it will be ready. I am absolutely disappointed with the service I have received at this dealership and I am appalled at the way in which they are handling this.
Kennedy Donatto
Feb 9, 2022
5
The Service Department is amazing, fast, courteous, knowledgeable. Michael and Zach are great and I couldn't be happier with the service department!
Jim Funk
Feb 3, 2022
5
Went into this service dept for the first time for scheduled service on my new Sonata. The dealership is beginning a massive remodel so it looks like moving day but the service advisor Jorge was great, explained the messiness and took care of me instantly. It was 7am so the dealership wasn't open yet so I sat in the giant showroom alone listening to 70s hits and got some work done. The time estimate was 90 minutes and they had completed in 75 minutes. Nice. Would recommend.
David Pinter
Feb 3, 2022
1
everybody be careful this dealership their used cars manager Lewis and Justin Justin will not return your phone calls Lewis is the most rudest person on the phone the general manager will not return your phone call either hopefully the bad reviews will eventually get to them I've already called their corporate and filed complaints on this dealership absolutely horrible dealership run
Josh Evans
Jan 17, 2022
5
Good services and nice people help me to get the exact car I wanted:)
Gloria Elena Flores
Dec 24, 2021
5
Michael in the service department was wonderful. He kept us posted about our car’s repair status and gave us a detailed cost breakdown. Everyone we dealt with at AutoNation was professional, helpful and genuinely nice.
Pamela Paris
Dec 21, 2021
1
We waited too long and the car had some problems We went back after a few days and we had to wait again for Three hours just to hear that they didn’t have the parts and they have to order them.
Shiva Sabiat
Dec 14, 2021
5
I am very satisfied with my car purchase . the service people in Richland Hills were so nice and helpful .
Linda Bell
Dec 1, 2021
5
Outstanding treatment superior servixe
Evelyn Strawn
Nov 17, 2021
1
Poor service. Obviously has no intention of honoring warranty.
Larry Rhesa Gray
Nov 3, 2021
1
I'm really upset with this place. I was sold a tire plan and extended warranty in January when I bought my used car after being told it was required from the finance company which now finding out it was not! I can't even use the tire plan! I've called so many times and even different locations and just keep getting the run around, transferred to other departments or no one answering. I even left a message on some random persons mailbox up there bc they just keep transferring me to whoever. I'm really disappointed bc I asked them to please not screw me over and yet here I am paying more money for the services than the car and I can't even use them! It's disappointing to see a place with such a nationally recognized name playing dirty games. I'm filing a complaint with their corporate office, BBB and I'm contacting an attorney. I'm hoping my finance company and an attorney can get some results since I'm not.
Amy Wade
Oct 25, 2021
1
Although the purchasing of my car went smoothly at the dealership and financing was accomplished with Capital One as I requested, the financing department without my knowledge applied for financing at a myriad of arbitrary institutions. For weeks after my purchase I have continued to receive responses from these companies regarding my application with them. Since I did not apply to them and clearly stated I only wanted a loan with Capital One, I would not recommend purchasing a car from this dealership.
Tom McSpadden
Sep 11, 2021
1
IN REGARDS TO AUTONATION USED CAR SUPER CENTER Quite possibly the WORST car buying experience I have EVER dealt with. Avoid Francisco & this place if you don't like run arounds, lies, and rude people. My fiancé was up there from 9 AM to 4 PM and I was up there from 12-4 (when all they said I had to do was sign paperwork and then Ill be out of there) If you get approached by Francisco, then just walk away. He's straight up rude, doesn't have a clue what he's doing, walks around aimlessly playing on his cell phone, talks to you in a demeaning manner by telling you what HES doing for you because HE is helping you out, avoids follow up calls and texts. EXAMPLE: Waiting until the very moment I'm in the office signing all the paperwork with the financial manager to let me know he's getting new tires put on the car, and how great that is and how we will have to wait til the following day to go pick up the vehicle, mind you we brought a $10,000 paid off vehicle in to trade, meaning we would need that car to get home and go to work. And when confronting him about how we would need the vehicle he proceeds to get an aggressive tone on how he's helping us. When I feel that should have been taken care of or mentioned prior to selling the vehicle. The financial manger asked him to step out and eventually went with him, came back and asked if we could take the trade in home, and they would swap them out the following day at my job in Haltom City. I reluctantly agreed. The following day when texting Francisco for updates he'd take HOURS to respond and straight up ignore the calls. I work from 8-5 and the car NEVER came, when he finally responded to my text he stated he would just bring it to my house in Burleson. My fiancé who works in Haltom City as well, decided he'd come get the car and take it to the dealership himself to pick up the new car. He was up there for an additional 2.5 hours before he finally got the car. 10 minutes after driving off the lot the tire low sensors came on. They like to use time as a tool. Just 12 more minutes, just 20 more minutes, just 10 more minutes. When I got there instead of having me fill out paperwork that they needed they had me sit there with an 11 year old and 6 month old baby. (they don't have changing tables in the bathroom by the way). when he finally came around with the paperwork he hovered over me like I was inconveniencing him, like dude you coulda had me fill this out a while back and yes I did tell him that(I did an online application as well) The car was "ready" at least 17 times when I arrived, always "just needed one more thing". Cars ready to go just need to finish up paperwork, 20 minutes pass, cars ready to go just needs a detail and inspection, 45 minutes pass and the cars ready to go just needs a detail (they used this multiple times even the following day when my fiancé went to go pick up the car. Now we had to go back up there today to get an oil change and to fix the tire sensor and they were supposed to buff out a scruff but want us to come back on a Saturday. We would really just like to enjoy the car already. Also The place is DISGUSTING the chairs and tables are looked well used and like it was bought from goodwill.
Amanda Lynn
Aug 13, 2021
5
I had an amazing experience with Denise. She is a hard worker considerate and kind. She gave me a great deal on an absolutely great crossover. I will send anyone I know looking for a car to her! I will buy my next car from her too. Please let her know you read my review if you decide to use her.
Barbara Ann Elder
Jul 17, 2021
5
Jorge was thorough and friendly. He recommended I do additional changes which I will consider when I return for the next oil change appointment.
Hap.perry
Jul 13, 2021
5
Great fast and friendly service! They keep me safe on the road💥
Sylvia Sawyer
Jul 8, 2021
1
I was told I have a free 1st oil change. I asked wanted full synthetic. they charged me the same price of an oil change not the difference. I asked for my tires not to be rotated. They said that they did not but my lugnut key was in the cup holder and had been removed from my glove box. Too Many half truths. I declined 3 times to review them and they continued to send me emails. So I will give them what I thought.
John Graf
Jun 30, 2021
5
Michael in service was very helpful and kind I had my car serviced and oil change
Francis Castillo
Jun 21, 2021
5
Very good staff! Efficient and courteous!
Jeff Peterson
Jun 16, 2021
5
The people are friendly. My salesman Mo was awesome. I drove my brand new car for 4 days and decided it wasn't the one for me. I called Jerry the GM and he told me to bring it back and he would take care of it. When I tell you he did what he said... yasssss he did! Thank you Mo and Jerry! I am a customer for life!
Mrs.Fox
Jun 15, 2021
5
The service was amazing!! Mo, who is a rep at Auto Nation Hyundai in North Richland Hills, Texas. Did a great job explaining the car and features. He helped me pick a totally different car that I wasn?t even expected to test drive and didn?t over sell me. He was patient, precise, and true to his word. He has found a long time customer from his exceptional customer service. Thanks Mo!
Brian S.
Jun 15, 2021
2
When I call inquiring about I saw online the sales person was very attentive and responsive. I quickly made my way to the dealership as I knew the car might not last the day. I purchased the car but was told I needed to return three days later because they haven?t had time to inspect or detail it. After the third day, I figured I better call to make sure the car is ready. I finally reached him after and was informed that car needed a new radiator and the passenger window needed repairing. Basically it took them 8 days to repair a radiator and window. After getting the car, I had it inspected and found 8 major problems which they refuse to address in any manner. I might as well had purchased from an individual or a ?mom and pop shop?. Note: to the dealership credit, they did loan me a loaner car on the 7th day.
Rodney Jackson
Jun 12, 2021
5
Hector was very helpful. The whole experience was very easy and quick. I definitely recommend AutoNation, be sure to ask for Hector.
Margie Soto
Jun 9, 2021
2
I only went back because my car broke down and I didn?t have the money to go to the Fort Worth location. I will never go get my oil changed at this location. At the beginning of the pandemic, they refused to wear a mask in my car when taking it into the garage. I have low immunity and needed them to do this. I will never buy this brand car again. The metal on the top on the car gets mysterious dents.
Dorothy Gray
Jun 9, 2021
5
Visit was fast and employees were very nice
Sandra Gentry Crisp
Jun 8, 2021
5
Had a great experience. The service was quick and easy. Brought car in for oil leak and was fixed and back on the road within a couple hours.
Matt Baumer
Jun 8, 2021
1
You negotiate a price and they will add on fees later. I asked them twice if the price included everything except sales tax and they said yes twice. Then they put a purchase order in front of me with fees added.
Lance
Jun 5, 2021
4
I searched online and finally tried it out at this dealer. There is no hiding, add on surprise when you step in. Whatever price they put online is the price you expect to pay.
Nam Nguyen
Jun 1, 2021
5
Service took a much shorter time than anticipated and the staff is always welcoming.
Stephanie
May 29, 2021
5
Go see Mo! He knows his stuff! Very knowledgeable and friendly. You won't be disappointed.
Sandi Black
May 28, 2021
5
Great experience today. Brought car in for routine oil change and tire rotation! They called me within an hour, completed! Fast, efficient and so easy to get my car. Didn’t have to wait for some guy to bring it up…which at some dealerships can take 10-15 minutes just to get your car! Thanks for great service!
Darryl Le Groom
May 27, 2021
5
good greeting with smile .
Zuhair Hijab
May 19, 2021
5
Could improve after sale service. Prepare to buy an expensive 2nd key if you buy used. i gave up on my salesperson.
Kevin McCarthy
May 19, 2021
1
The service work was completed as expected ... to a point! I drove my serviced car off the lot at about 5 pm. I drive straight home and parked in the driveway. The next morning I went out to my car and didn?t even get a click. Even keyless entry would not work. The battery was completely dead. I called AutoNation Hyudai immediately and left a message with Blake in Service that I needed someone to come out to assist with what clearly connected to the service work done the day before. Four hours later I left a message with Mr. Green detailing the same. No call back from either person. Cynically, I guess they had my $857 and didn?t need to follow up with good service. Seriously, I won?t be back!!!
Mike Schwei
May 7, 2021
5
They just finished my recall done. It was so fast . And zack was so helpful . Really happy with hyundai service departman
Mustafa Dinç
Apr 29, 2021
1
The WORST SERVICE I have ever received. My first experience with them was good and fine. However, October of 2020 I took my car in. It ended up needing a new engine. I have extended warranty so it took about 3 days for them to come out and prove that warranty should cover it. ZACH was my advisor and he tried to cheat and scam me out of money not once but TWICE. He said I was going to need to pay $800 for the diagnosis of my car. However, I reached out to my warranty and they let me know they covered the cost of the diagnosis and had already paid the dealership for it. So I went up the chain of command and reached out to them and let them know of Zach's actions. Thankfully they confirmed they had been paid and I didn't owe. But Zach tried to take advantage of the situation and scam an extra $800 from a customer. Then since warranty hadn't approved it yet I had to take out a rental car with enterprise in my name. Zach assured me that warranty was covering it and I would not have to cover the cost of the car rental. So 12 days later I get my car back, return the rental, and owe nothing. Then in January of 2021 Enterprise reaches out to me letting me know the bill has not been paid. I reach out to the dealership and I they ignore me and pass me around from person to person. I start going up the chain of command again, this time to corporate. They say they will help me and then ignore me. We are now in April of 2021 and collections is coming after me for the bill. The bill that my warranty paid to the dealership and the dealership is refusing to pay enterprise. DO NOT DO BUSINESS WITH THEM EVER. This is still an unresolved issue and they DO NOT CARE ABOUT THEIR CUSTOMERS OR THE SERVICE THEY PROVIDE. They are GREEDY and only care about making money.
Kiya Jones
Apr 28, 2021
5
Polite, professional, and to the point, got everything done promptly without any issues.
Gerald Conant
Apr 28, 2021
5
This was definitely hands down the best buying experience! Would highly recommend!
Cecilia Gutierrez
Apr 18, 2021
5
Very knowledgeable and professional service department. They also have amazing inventory of new and used cars
Michael Winck
Apr 14, 2021
4
In the Service department, talk to Mike. He gets things done. He stayed late to make sure my car was taken care of.
Charles Flint
Apr 9, 2021
5
Took my car in for 45,000 check. Great service and time efficient.
Sandra Carter
Apr 8, 2021
5
Quick and good people bought my third car there. clean place
ward p kalbfleisch
Apr 6, 2021
5
Smooth and pleasant experience. Mo was outstanding
Raul Chavez
Apr 2, 2021
5
Needed a vehicle fast! Went to AutoNation and found what I needed at the price I could afford. Everyone was great!
Mary Neill
Apr 2, 2021
5
Got everything completed in a timely matter. Even got my car hand washed!
Debbie Little Pruden
Mar 31, 2021
5
Scheduled maintenance, done right. Thought I might need new brakes but the maintenance inspection found it was only some rust from not driving so much, so saved me some bucks right there. Service group is top notch and the manager Mike is at the top of the game.
Darrell P Baker
Mar 31, 2021
5
Sold them my car...took only one and a half hours for entire experience.
Linda Aycock
Mar 26, 2021
4
AC went out first we got car. Overall good experience but more money to fix AC
Joe Guevara
Mar 26, 2021
5
As usual the service took a personal interest in my auto and explained everything to me.
John Mccullough
Mar 25, 2021
5
Pleasant experience. Clean waiting area. Friendly employees walked through area.
Jan Ahrens
Mar 25, 2021
5
Outstanding service . Everyone was very helpful and made sure I was taken care of!
Marcia Ajraz
Mar 22, 2021
5
Zach worked me into the schedule and took great care of me.
Kathleen Allbright
Mar 19, 2021
5
Had a fantastic experience here. Mustafa in sales and Chad in financing went above an beyond for me. Out of the five dealerships I went to, they were the only ones who didn't haggle on my trade in value or my financing goals. Mustafa did a great job finding out what I wanted in a car and set me up in something much nicer than I even thought I could afford, and still in my budget!!! They even stayed after hours to get my deal done since I made the mistake of not coming here first!
Brooke Elizabeth Darby
Mar 16, 2021
5
Mike was great! My sunroof had to be replaced, but it was backordered. Hyundai?s shipping system leaves a lot to be desired. The dealership went above a d beyond to get things moving and my car back to me as soon as possible
Jeremy Pope
Mar 15, 2021
5
It's great to work with my service specialist, Zach. He's always prepared, pleasant, and professional. He is very respectful of my time. I definitely recommend working with him the next you need your Hyundai serviced.
Aurora E
Mar 15, 2021
5
Fantastic service. Zach in the service department asked how I was liking my car. I told him one thing I would change is the headlights are showing the light to low and not much light on the surrounding area. So he adjusted the headlights and they shine more light around the road which makes it easier to see at night.
R Barras
Mar 13, 2021
5
Service is great. Mike in service is friendly & explains everything needed or recommended. My experience has always been great.
Gerardo Olivas
Mar 10, 2021
4
Took my car for service to have spark plug change and now it will not start and noone will answer the phone
Tammye Coulson
Mar 8, 2021
5
Not only did Eric and Jordan helped me out of a jam when I was stranded but Jordan drove all the way from North Richland Hills to Dallas to do so I don't know how they got so many people that know the meaning of customer service in one place but this place is awesome and I will always buy my cars from them
Tammye Coulson
Mar 8, 2021
5
This dealership did a great and fast repair on my car, and while they were repairing they put me on a nice loner so my baby and I didn?t had to wait. I was able to go home and come back when it was finish, they even gave me a car wash.
Katty Porter
Mar 5, 2021
5
Service Department is great
Sandra J Bonar
Mar 4, 2021
3
An oil pan gasket was repaired. Apparently the oil was not changed, only ?topped off). How do you put dirty oil back in a vehicle?
Larry Gray
Mar 1, 2021
5
Had service for oil change and tire rotation and the service was done just under an hour.
Joan Titcomb
Feb 24, 2021
5
Didn't have an appointment and they hot me right in.
Denise Pittman
Feb 24, 2021
5
I have been coming here for about 7 years. I have never had a problem in all those years. The service department is top notch. They are very helpful when I call for information. When I take my car in they are very professional and helpful. I would definitely recommend them.
Vickie Burson Brown
Feb 23, 2021
5
Ive been coming to this location going on 6 years now, all great experience’s and very helpful workers. Recently i have started working with Zack M , he’s very helpful in all areas keeping me informed and what. I’ll definitely send my Hyundai people to him
Kay C Ben
Feb 17, 2021
1
If you live in Dallas, and you can be at the dealership to oversee everything, you probably will have no problems. If you are in another state and have to do things long distance, you will encounter a nightmare! Departments don’t communicate with each other or the buyer. Charges were added that were to be included in the initial price. The automobile was delivered by transport to our Walmart parking lot with only a few minutes notice and two days ahead of schedule. The SUV was so dirty, and the people responsible to prep it didn’t know it was being picked up earlier than expected. I will say that the general manager was extremely helpful in refunding charges that were added to the price when they were already included in the original price. My husband’s brother found the Palisade and paid cash for the SUV for us, but we were the people who were in contact with the dealership. I am sure our family members will not buy another vehicle from this dealership.
Charlene Hogan
Feb 13, 2021
5
I have had my Sonata for 7 years and used the service department for maintenance repairs. They have professionally and courteously handled my car care. Recently Zach helped to get my engine replaced that had 112000 miles on it through a factory extended warranty. I was provided a rental car while my car was in service. Zach handled it all. Appreciate this dealership.
Sheree Shobe
Feb 13, 2021
5
This is my 3rd purchase from this dealer ...always professional and willing to do what it takes to make your experience the best possible
Marjorie Davis
Feb 11, 2021
5
Awesome service and professional folks. Abi was great and took care of me and my car quickly and efficiently.
Charlsey H Price
Feb 11, 2021
5
Always a great experience to visit the dealership and visit Alex and Denise.
David Bubela
Feb 2, 2021
1
I brought my car in for body repair after my vehicle was rear ended. I was also supposed to receive a window tint as part of my purchase deal. when I first was informed my car was complete, the window tint was not done, the car had a flat and there was a small dent in the rear panel. I left my car. the second time that I was informed my car was ready, I was handed the keys to another vehicle that was tinted. The shop tinted the wrong vehicle. I again left my vehicle and still my tire was low even though I was told the flat was plugged. the third time I came to pick up the car it looked good. I drove off and by the next day my tire was low again. they never plugged the tire as they stated. I had to take my car to a tire shop and pay again to get it plugged and now my tire stays inflated proving that the tire was never plugged. I'm very disappointed with the service provided and the time and energy spent to have everything done properly.
Nelson Garcia Henderson
Feb 1, 2021
1
I purchased my 2019 Hyundai Sonata from this dealer, not to bad of an experience. After a month, I was hit on the freeway by a truck. I chose this collision center/Service Dept because I bought my car here. I was called to pick up my car, it was not ready as they where supposed to apply tint that I was due from purchase. I left and returned 4 days later. They brought out the car it was white, but something not right. I told them this was not my car. The sarcastic worker tried to act like I didn't know what I was talking about. I looked and it was an Elantra, I had a Sonata. They had tinted the wrong car, was going to give me the wrong car, and when I saw my car... it had no tint, an additional dent, and a flat. The tint was done and the new dent was corrected. I was told they repaired the flat, however, I ended up having the tire repaired myself because it had a nail in it from them. They never fixed it. I am severely disappointed in this dealership!
Nelson Henderson
Feb 1, 2021
5
The service department is very well run. They communicate very well. They work efficiently. Everyone I’ve worked with there are very knowledgeable and professional!
Lyn Perry-Scully
Jan 29, 2021
5
Super nice staff, easy purchase, no haggling the price for my SUV was very fair and I couldn't be happier!
Cindy Church
Jan 29, 2021
2
When I purchased my vehicle, i was offered a "maintenance" program which I purchased. I came to realized it was not a maintenance program but instead it was a wheel rotation and oil change program. Also, I was told with the Gold program, my car would be washed when I brought it in. I have brought my vehicle in 3 time and not once was I offered a car wash. Usually at the end of a service apt. I receive an explanation of services rendered, this time no explanation just vehicle ready. I had to ask for the "maintenance required" light to be reset.
Joan Parma
Jan 29, 2021
5
Denise and Chad were wonderful! They explained everything, and were willing to bend over backwards for us. Thank you!!!
Stephen Gunn
Jan 28, 2021
5
Great service and a great team that takes care of you like family member.
Eduardo Garcia
Jan 25, 2021
4
I would have to say this dealership was very impressive at the beginning they were professional and found exactly what I wanted. Towards the end when it was time to get my car the salesman was in touch with me and gave me updates about the vehicle but when it was time to inspect my car on my own they didn’t care they walked away and didn’t try to check and see if I need anything. They gave me the car without any gas and I didn’t get an extra key for my car.
MKaelaf
Jan 24, 2021
5
Brought my Elantra in for first oil change and software update. While waiting had a conversation with Jesus R about a Sonata. He was helpful and knowledgeable about the car's features (Sonata Ltd). He helped us get the Elantra last year. The service department was finished with my car in a reasonable amount of time. All in all, a very good visit.
Michael Smith
Jan 22, 2021
5
I came in for a recall repair that should have taken almost 3 hours to complete. They were able to get in out in half the time due to making a 7am appt. I recommend doing a 7am, so you get in and out.
Mia
Jan 22, 2021
5
good service each time I have needed help.
Velma Bolt
Jan 20, 2021
5
Had some work done as a result of a recall...Mike the service advisor was very cordial and informative. Work was done in less time than was estimated and they washed the car for me. Very impressed!
Michael Shabay
Jan 19, 2021
5
My turnout booster went out. My car was slow to accelerate. Took my car to the dealership. Where they got to work on it immediately. I was promised my car by Thursday. I was immediately placed in a rental car. It took a bit longer than expected. Due to a warranty issue and recall parts not being in. The gentleman called my warranty people got the issue worked out. Repairs got underway and my car is up and running. Great work. Thank you.
Martini
Jan 15, 2021
4
Took my 2010 Santa Fe in for an idiot light. The problem was diagnosed and the fault repaired promptly. Their subsequent inspection found few issues with my old vehicle, one of which we agreed they correct, the rest goes on my list of to-do's at home...none are serious, just routine. 170,000 miles so far and no major issues with the vehicle. Staff was courteous and very helpful. No pressure for additional services or sales. Comfortable waiting area for anyone needing one. Consider AH-Hyundai for things you can't fix yourself. Their repair prices are competitive with many local shops. Thanks again.
Gary Gadd
Jan 13, 2021
5
I like dealing with Mike in Service at AN Hyundai in NRH because of his friendlyness and knowledge and honesty.
Gregg Allan Brunk
Jan 12, 2021
5
Service manager Joe Barker consistently went above and beyond. Very knowledgeable. Repairs completed on time.
Sue Peronnet Hughes
Jan 11, 2021
5
Mo was wonderful and attentive! He listened to what I needed and was patient through my decision making and ultimately, helped me choose a new car that will work for my lifestyle.
Jennifer Denise
Jan 9, 2021
5
Mo was wonderful and attentive! He listened to what I needed and was patient through my decision making and ultimately, helped me choose a new car that will work for my lifestyle.
Jennifer Brockett
Jan 9, 2021
5
AMAZING!!! Mike is my customer advisor amazing person amazing customer service. The experience is always been the top!
Kathy Doucet
Jan 8, 2021
1
Brought my car in again, for problems with the drivetrain. When I accelerate, sometimes the engine will just rev up, but the drivetrain does nothing, especially when trying to pass on the highway. I say again, because this is the fifth or sixth time I brought the car in with the same complaint. They can never get the car to give them the same problem, but when ever I lend my car to a friend or family member, they all complain about how much this scared them. This last time, they had the car for three weeks, claimed they thoroughly tested the car and were unable to reproduce the issue. When I picked the car up after three weeks, the paperwork showed 7 miles were put on the car during that three week period. I can't consider this a thorough test, not in 7 miles. I probably would have had the car in the shop longer, other than the fact that I stopped in to get an update on the vehicle, as I hadn't heard back in almost three weeks. Mike, a service writer, after I told him I was thinking about talking to Hyundai directly, that I should take my car somewhere else. I have never had a service writer tell me this before. Needless to say, after my experience with this car (our third Hyundai), I will never buy another, and will absolutely never buy a car from AutoNation.
Allan B
Jan 7, 2021
5
We recently visited AutoNation Hyundai in North Richland Hills. The team exceeded our expectations helping us with our new car purchase. They actually located a very hard to find vehicle with exactly the specs we challenged them to find. We could not be happier to know we now have a great resource for future car purchases. Thank you so much to Jerry and the team at AutoNation Hyundai North Richland Hills.
Judge M. Bugbee
Jan 5, 2021
5
We recently visited AutoNation Hyundai in North Richland Hills. The team exceeded our expectations helping us with our new car purchase. They actually located a very hard to find vehicle with exactly the specs we challenged them to find. We could not be happier to know we now have a great resource for future car purchases. Thank you so much to Jerry and the team at AutoNation Hyundai North Richland Hills.
Judge Bugbee
Jan 5, 2021
3
We purchased a pre-owned vehicle from out of state and had the vehicle shipped out of state. We were fine with what we saw on all the pictures (because we knew it was used) but had to trust there was nothing that was wrong that we could not see (since we could not test drive it - mistake). We had to rely on the dealership to let us know other things were wrong with the vehicle (ex. When the vehicle idles or the brakes are pressed it makes a loud humming sound and neither of the plugs to charge the cell phone work so this is a problem when traveling long distances). These thing would have been obvious to anyone who drove the vehicle while at the dealership and would have been obvious prior to loading it onto transport to be shipped to us. We would not have purchased the vehicle if we would have know these issues existed. The sales people were friendly at first and helpful and then put heavy pressure on us by phone, text, and email to I try to get us to do any number of things that made us very uncomfortable. A fast and sloppy job (incorrect information on contract/documents) was done with them and had to be physically mailed back twice to get it right which is frustrating and time consuming all the while we are without a vehicle to drive. All in all they run you through like cattle and you only represent $ signs. Be wary about buying a vehicle from them sight unseen. There is a reason why used car dealers/sales people have a negative reputation because they will do anything and say anything to sell a car even when it is not representative or accurate. It was too late to do anything once we had signed paperwork and the vehicle was delivered. Unfortunately we will never do another transaction with them even though they seem to be a dealership in a decent vehicle price market.
Out of State Buyer
Jan 3, 2021
4
I just wish the waiting area was in a different area. I was there the other day waiting for my car, there are two offices on each side of the waiting room, and a lady in one office kept yelling to the guy in the other office instead of getting up out of her chair and going and talking to him they were just having a conversation back-and-forth it was rude and unprofessional. Plus she was so loud, I could hear every phone conversation she was having, I ended up having to go sit in the children?s section to get away from that. If she is going to talk to other clients on the phone she should consider closing her office door.I was able to hear all sorts of information about other clients.
Teresa Hill
Jan 1, 2021
5
Tim, Louise and Ryan did an amazing job at handling a complex situation.
Calvin Davis
Jan 1, 2021
5
No was great! Finance was easy and fast. This was my fourth Tucson purchase from them and probably the best one
Sunny Reeves
Dec 31, 2020
5
I appreciate how professional the staff is.
Ann Osmus
Dec 29, 2020
5
Person in service Provided great customer service and was very attentive,
Cathy Jenkins
Dec 28, 2020
1
Horrible experience n the service department. Waited 4 hours to find out the parts they had to do the job were sold to someone else.
Charlene Pulthuis
Dec 25, 2020
1
Treat their customers horribly. Hung up on by service because I wanted to speak to someone about getting a loaner. AVOID this dealership
Michael Fisher
Dec 22, 2020
2
I am very disappointed in your customer service. I made an appointment to address this recall on 12/15. I received a confirmation and this reminder. I was told at the time that The part would arrive in three days. But when I arrived at my appointment time, I was told I would have to make another appointment because the part was not in stock. Poor customer relations. These days, how you treat customers is about all companies have to show they are different from all others. Perhaps you can correct your process issues.
Forrest Carter
Dec 21, 2020
5
Sale staff, finance manager all easy to work with. Everyone friendly.
Mary Konecny
Dec 20, 2020
5
I shopped around all the area dealerships and found the best price here at Auto Nation North Richland Hills. Process was easy and smooth as it could be.
Peter Borsellino
Dec 17, 2020
3
took three days to get car ready. had to take it back to get state inspection complete
Donnie Anderson
Dec 12, 2020
5
These guys are the best! I?m going to buy a car next year, and wouldn?t think of purchasing it anywhere else but here! They?ve helped me keep my ?08 Santa Fe in tip top condition and on the road and running way longer that I thought!
Stacy Strittmatter
Nov 30, 2020
5
This was a fast service performed without issue at the time I specified.
Lance Hartley
Nov 29, 2020
5
Very helpful and good service
Claudia Maria
Nov 28, 2020
5
Amazing customer service CJ is great, he found the leak after all the other dealer just shoved it to the side, cj had my car for a day and a half and had it back the following night
Jordan Simoens
Nov 23, 2020
5
Their service representatives are very helpful and take the time to listen to you.
Jerry Parmley
Nov 13, 2020
5
Personnel was polite, on time and very helpful. Work was completed in a timely manner. I would highly recommend them.
Rebecca Calvey-Maynard
Nov 11, 2020
5
Excellent service and extremely helpful and courteous
Victor Rivera
Nov 9, 2020
5
Excellent service very courteous and knowledgeable staff
Victor Rivera
Nov 9, 2020
5
Great customer service. Have always had a easy transaction. Service person explains what needs to be done, Always informed of approximate time for the job. Options are outlined, for weather you want a ride home to wait or to wait on site. Waiting rooms are clean and spacious.
Beverly Fierst
Nov 6, 2020
5
Awesome experience! Zach was a professional coordinator! Service spot on.
Lorrie Smith
Nov 5, 2020
1
Sales is great. I would not bring my vehicle in for service there. They have had my car 6 days for a check engine light and rear window defroster and it’s still not ready 🤬😤
Carmen Inglese
Nov 4, 2020
5
Words can?t express the service, care and concern that Chad Keys provided to me, Robert E Crawford in regards to the finding and then the purchasing of the vehicle. From the initial phone call to driving the vehicle of the lot, Chad was awesome. Then there was Ryan on the day I picked up the vehicle, this brother provided customer care that complemented Chad. What team work. They deserve a financial award for the service they provided to me. JUST AN OUTSTANDING JOB. Please let them know what I had to say to encourage them to keep up the good work.
Robert Crawford
Nov 3, 2020
5
Very nice people and willing to help you in any way.
Donald Wolfe
Nov 2, 2020
5
Zachary was very tuned in to my needs. He was informative.
Goldie Gould
Oct 30, 2020
5
Always helpful AutoNation will get the job done
Greg Orrell
Oct 24, 2020
5
I’ve been coming to AutoNation Hyundai to service my Tucson since 2016 (I usually work with Mike) Best customer service of any dealership I’ve ever worked with!
Ashley Marie
Oct 24, 2020
5
I?ve known Mo for several years and he always has treated me right. The car is great and they made it such a great experience and simple. They actually went above and beyond to deliver the car to my house.
Zachary Russell
Oct 24, 2020
5
I love this dealership and service representative Michael Winck is super employee and always solves my problems. I tell my friends and family to take their cars there.
Michael Hoover
Oct 24, 2020
5
We had only had the vehicle for three weeks before heading out on a 3000 mile vacation road trip. We took it in so someone could check everything before we headed out. No problems then or on the trip. The car exceeded our expectations and got great gas mileage even with all the mountain driving we did. I love our Hyundai Santa Fe.
Jeannie Helm
Oct 24, 2020
5
The bumper they replaced was better than we could ever imagined. Repair was quick and made us feel good about driving our newly repaired car. The car looked beat up overall with the old bumper. Now, the car looks amazing. Thanks AutoNation Hyundai!!!
Michel Pope
Oct 19, 2020
5
i bought my Hyundai after dealing with a nasty Honda for 18 months. the buying process was great, the finance process almost lost the deal. I have used the service dept several times and i must compliment the staff there, but especially Zach as a service liaison. he is great to deal with and makes the process seamless.
Wade Burwell
Oct 13, 2020
2
Sep 25 I got my Nissan Rouge on Sep 28 is retutned with noise in transmission. since then I did not have a word about it.
Pedro D Paez
Oct 12, 2020
5
Out of this world service, I called Red carpet service. Where you are treated like a Queen.
Pauline Readus
Oct 12, 2020
5
Wonderful service experience. Organized and quality service
Lyn Perry-scully
Oct 12, 2020
1
Horrible! False representation of repairs. From day one, panels fell out and wheel shoulder popped out every bump we hit. They submitted wrong paperwork to DMV, and WITHOUT THE ORIGINAL BILL OF SALE! They submitted paperwork without signatures! DMV needs paperwork THEY have, and I don't. They won't return calls. They won't look into anything. They won't take responsibility for completing this sale properly. Left on my own to try and get this lemon registered, or will have to get my lawyer involved. BEWARE. GO ELSEWHERE. Avoid the headaches here! If buying in TX, you have many other places you can go to buy a vehicle. Avoid this place like the plague!!
Auto Nation Hyundai North Richland Hills
Sep 23, 2020
5
Good place to get your Hyundai maintenance done. Most likely will come back to get more service done.
E
Sep 18, 2020
5
Great Service-Appointment was 8:15-I was told about 2 hours for my general serive-and 2 hours I was done. I had a couple of nails in a tire that ruined them-Zach processed the claim and I had a new tire (love road hazard coverage). Zach is friendly and outgoing. Appreciate the attention I get on each visit. Thanks!
David Westrick
Sep 16, 2020
5
Great service, good price, they did not try sale me something I did not need on 20,000 Mile service. Nice people overall in service department. Have no experience with sales department. Comment on Facilities, waiting room seats are worn out. Not comfortable for 2 hour wait, need replacing with better chairs.
George Hobbs
Sep 16, 2020
5
Was able to schedule within a day. When I arrived told them what I needed to have done. They gave me an estimated time for the service, came very close to that time. Told me of other recommended service, washed the car and I was ready to go.
Barbara Wallace
Sep 16, 2020
1
Was disappointed in the lack of communication. I had a 10;30 appointment for an oil change. I was told it would take an hour and fifteen minutes at the most. After an hour and a half I went to check. They said it would be about another 20 minutes. When I questioned them the service advisor got upset and drove my car around and said they wouldn’t change my oil. I’m sure it’s because it would have taken much longer. Just disappointed since I was there on time and they didn’t have courtesy enough to communicate effectively!! Water my time!!
Becky Mitchell Davis
Sep 14, 2020
5
I loved working with Nina she was amazing and energetic!!! I give her a 5 stars ??. I worked with Darius in finance he was still learning but very nice , I give him a 4 . I also worked with Chad in finance but did not like how he kept asking us to do warranty even after my mom and I both said no multiple times . I give Chad about a 3
Leigh Collins
Sep 9, 2020
4
I was looking around for a new car for months going back and forth whether to get one or not. And had emailed Autonation. and Ryan had emailed me back. And for months we emailed about cars and all the details. He was very patient with me. And i finally decided on a vehicle i was good with. Price was a little higher than then was discussed. But i got it anyways. Ryan made the whole buying experience a good one. Very nice and patient for me who had a ton of questions. and took about 4 months for me to decide. Thank you for your help and patience with me. I would recommend them to anyone to go get your next car from.
Susan Salyer
Sep 4, 2020
5
I have been taking my car there for the past six years and everyone has always been friendly, service has always been good Everyone is very helpful
Evalena Dorsey
Sep 4, 2020
2
I had a great sales person and everything went great until I got to financings. I had already pre-qualified online so it should have gone real easy. The finance lady sold me a bunch of other stuff. She made it all sound so good and said if I decided I didn't want this extra stuff I could just cancel all of and get my money back. So not knowing any better I said okay to it. After getting home and reading what it was that I actually bought I went right back like a couple of days later to cancel. That's when the nightmare started, she got so angry at me and kept putting me off saying she more important things to do. I then went back again with my father and she continued to lie to us about how she didn't have any time to cancel all this stuff and we would have to wait for just short of 30 days. My father and I told her we knew what she was up to cause we read how after 30 days you don't get back all your money. My father was smart though he recorded the whole conversation of her telling all the lies and the recording is date and time stamped so we can show during arbitration that we had been trying to cancel since the beginning. I will update in a few days when we go back in to try to get that lady to do the right thing. Buyer beware should be posted on a great big sign as you drive onto the car dealership. These are not nice people, and the smiles are only there on their faces cause they like taking advantage of the customers.
My First Brand New Car
Sep 3, 2020
5
Great experience, customer service rep was very helpful.
Darin Hobbs
Sep 3, 2020
5
Absolutely excellent service and care was taken with my car. Appreciate Zach and the rest of the staff! I will be taking my car here going forward for all service needs!
Kimberly Noyer
Aug 27, 2020
5
Had to wait a couple of days for parts but very happy that all repairs were covered under warranty
Keith Ellis
Aug 20, 2020
5
Very pleased with the dealing with the service department. My service advisor, Joe was in constant communication with me.
Stephen R Raby
Aug 18, 2020
1
Contacted them to view a car and upon arrival not only was the car a completely different car than what was listed (the model, the miles and the color was completely wrong) the service was terrible. After seeing nothing was correct we still agreed to test drive it and while waiting for the salesman to bring the plastic out to put over the seats to test drive since the car was far from detailed, we were rudely pushed aside for another sales man to let someone view it even though we were getting ready to drive. Then after all of this our salesman then goes on to say "actually the price is wrong aswell and this car will be a couple thousand more". DO NOT waste your time here.
Katie Lynne Baxley-Tosch
Aug 3, 2020
5
I purchased my car at this location 9 years ago, but had chosen to go to a dealership closer to my home for servicing in the past. Last week, I had a leak on the passenger side in my car and called both location for comparative pricing for repairs. The price quoted to me by AutoNation for diagnosis was 1/3 the price quoted by their competitors! Thank you, AutoNation!
Berma Colbert
Jul 30, 2020
5
My experience at AutoNation Hyundai North Richland Hills was as always great. Their customer service staff goes the extra mile to make sure that my service appointment goes smoothly. They keep me informed on the status and get me in and out as quickly as possible.
Richelle Grissett Askins
Jul 28, 2020
5
They did an amazing job getting my car back to me after my AC stopped working. I was in and out in a day and when I received my vehicle it was clean and running perfectly!
Makenzie Kahan
Jul 9, 2020
5
Last week my daughter had her AC go out on her Tucan which we purchased from Autonation back in 2017. All I can say is outstanding! She took it in and within "hours" they replaced the compressor and she had her car back. This is unheard of in these troubled times or any other time. What a great dealership!
Joe Kahan
Jul 6, 2020
5
Always treated very well. Service is outstanding and I was kept up to date as to the progress of my vehicle.
Debbie Sears
Jul 6, 2020
5
They did a good job. Persisted in discussions with warranty company and finally obtained good results.
GEORGE R BOWLES
Jul 1, 2020
5
The employees are always helpful and very informative .
Velma Bolt
Jun 30, 2020
5
Great service. Joe Barker was my service representative and made sure everything I wanted was addressed and service was timely. I’ve been using AutoNation for service for many years and will definitely continue.
Joy Skinner Becker
Jun 29, 2020
5
Very professional & courteous at all my servicing experiences.
Brenda Gibbons
Jun 24, 2020
5
Repair was done in a timely fashion and began at my appointment time and ended at estimated time of completion. Friendly staff, comfortable waiting rooms. A good experience.
Ruth Morrill
Jun 24, 2020
2
I have had my 2020 Santa Fe in twice now and both times I had to take it back because they didn?t reset my oil life. They rotated my tires this time and never check the air in the tires because they were all under pressure.
Garen Wyatt
Jun 22, 2020
5
Fast and friendly service. This is the first time that we get a car and we don't have to spend the whole day in a dealership. We got there by 6:15 pm and by 8:30 pm (including the test drive) we were driving our brand new car out of the dealership. The facilities are clean and the staff is very friendly. The salesman, Noor, is excellent. He is very professional, sweet, and took time to provide us with all the necessary information to help us with our decision, without being pushy.
Dagmar Cox-Sanchez
Jun 20, 2020
5
This is the first time that we get a car and we don't have to spend the whole day in a dealership. We got there by 6:15 pm and by 8:30 pm (including the test drive) we were driving our brand new car out of the dealership. The facilities are clean and the staff is very friendly. The salesman, Noor, is excellent. He is very professional, sweet, and took time to provide us with all the necessary information to help us with our decision, without being pushy.
Dagmar Cox-Sanchez
Jun 20, 2020
5
Excellent buying experience. No pressure sales, price was exactly as discussed. No surprise charges.
Elizabeth Clark
Jun 14, 2020
4
I had a good first visit. Although I was only there for a scheduled oil change and rotation, per my plan, everything went well. The tech that greeted me took care of me and my car. There were a couple of "add ons" suggested but I wasn't pressured to accept (I didn't). The waiting room was just OK. Could've been because of Covid 19 but a Keurig would've been nice. It could probably could use an upgrade. The car was delivered earlier than expected and to my knowledge everything was done correctly. I appreciate not being pressured into giving an on the spot 5 star review for your service like the other Hyundai dealership in Arlington does. The Saturday service hours are definitely a major plus for those of us that work during the week. I will visit again and hopefully get the same service. Thank you.
Donny Crites
Jun 14, 2020
4
I like this location. It?s super clean , efficient and accommodating . I lease Hyundai. I got a really good deal. Reps were nice and not pushy .
Ludmila Drizen
Jun 8, 2020
5
Very cordial and professional...GREAT...
Clyde McAlister
Jun 5, 2020
5
Great fast and complete service.
Ricky Oliver
Jun 4, 2020
5
I had to take my car in for it's check up and waited. It took a little longer than anticipated but they were very thorough, going through everything I asked for them to check. They didn't try to sell me anything more than what I asked them to check. Everyone wore their mask!! Mike was very nice and helpful. Will come back for service at AutoNation whenever needed! The dealership where I bought my Santa Fe is horrible with service.
Lisa
Jun 1, 2020
5
My entire experience here was awesome! They told me it would be an hour and a half wait for all my services, I was out in under an hour.
Thomas Greer
May 29, 2020
5
It was my first time there and Joe took great care of my Tucson and made me feel welcome! He made sure everything was inspected and those that weren't working properly(minor stuff) got changed. Even got a free car wash! THANK YOU.
Carla Lectana Logan
May 23, 2020
5
Very satisfied with the repair services. Would recommend to get car serviced at this dealer.
Kevin K.
May 23, 2020
5
service , sales, and cleanliness.
Nelda Spates
May 19, 2020
5
Zach, the service advisor, was kind, helpful, patient and knowledgeable . I appreciate all of his help.
Heather H
May 15, 2020
5
Professional, courteous, fast and efficient service department.
Diana Wynn
Apr 27, 2020
5
Ryan is an awesome sales man got my cousin in a car this morning and i bought mine from him in 2017
Retta Jean Butchko
Apr 25, 2020
5
Service center contacted me to reschedule original appointment for a time when parts would be available. I was greeted curbside, service agenda was reviewed, and estimate agreed on. Car was ready on time, and was clean, thanks to courtesy wash.
Capt Michael Ragsdale
Apr 24, 2020
5
Thanks Mariana for great car. Thank you. Very happy with car.
Marty Meier
Apr 22, 2020
5
I have always been pleased with the Service Dept., and have had no problems. My Santa Fe is 8 years old and have had all my service done at this dealership. Car is finished at the time promised, and techs are very courteous and helpful.
Linda Teresso
Apr 21, 2020
5
During trying times with vehicle down and COVID-19, I received great customer service from everyone and was taken good care of. I am a woman who usually don't trust especially when it come to buying vehicle and I've been good at finding good deals. However, I actually found one I actually would trust and highly recommend is Jesus Fernandez. Jesus Fernandez FernandezJ1@autonation.com 682-331-0126 AutoNation Hyundai North Richland Hills 7724 NE Loop 820 North Richland Hills, TX 76180 My family and I love our new SUV!! Thank You Jesus & Staff!!
Reñee Heather
Apr 13, 2020
5
Very efficient and took care of my problem.............
Todd Russell
Apr 13, 2020
5
they fixed my car quickly and affordably. great place
Joni McCalman Stephens
Apr 10, 2020
5
Lo recomiendo a todas las personas que estan en busca de un vehiculo, los mejores precios, y lo mas importante el gran servicio e importancia que le dan al cliente, se preocupan en todo y te sientes muy bien ya que no importa cuantas veces vayas o preguntes por diferentes carros...ellos siempre tendran la paciencia y el buen humor de ayudarte, en especial a encontrar algo a tu comodidad en los pagos y en el precio. un agradecimiento especial al señor Alex es un excelente vendedor :) recomendado al 100%
Jaquelyn Noriega
Apr 9, 2020
1
Probably the absolute worst place to shop if you are counting on something honest and transparent. I purchased a 2020 Hyundai Elantra SEL from them, on Jan 29 and they pulled out every nasty trick on me to get me to pay more than the price they advertised. First of all, they did not honor the online price quoted at Autonation, even though it explicitly mentioned that incentives are available to everyone. Then they switched my model to a demo version with higher mileage (probably had been stock, longer!!) and different color (classic bait and switch!). Then after switching my choice for a car, they further changed the price than what they quoted me, which I later find out because the numbers did not match. What ended up happening is that, instead of negotiating, they deliberately increased the payment term to reduce the payment against my wishes (72 instead of 60 and I ended up with a higher interest rate). The car ended up being ~17500 instead of the written quote of ~16700, and upon taking it up to the sales manager, neither them nor Autonation could come up with an explanation, except excuses that my car has additional protection. Surprisingly, a feature for which I did not have any sales receipt. At the end I ended up with a car that had considerable cosmetic flaws, has issues with steering alignment and was full of pet hair. Let me remind y’all that this was my first new car purchase, so I would advise and urge you to avoid Ryan Lovin, might be the best performing salesman but I guess you know why by now, also if you end up financing through them please do not fall for Chadrick Key’s tricks, he is probably one of the most shady and untrustworthy people I have ever closed a deal with. At the end of the day, the price of the demo car ended being higher than what I was quoted by other dealers for brand new cars. this is how these people do business, you can decide yourself whether you want to give these people your cash or someone else who is at least more honest and upfront.
Tanmoym
Apr 5, 2020
1
Probably the absolute worst place to shop if you are counting on something honest and transparent. I purchased a 2020 Hyundai Elantra SEL from them, on Jan 29 and they pulled out every nasty trick on me to get me pay more than the price they advertised. First of all, they did not honor the online price quoted at Autonation, even though it explicitly mentioned that incentives are available to everyone. Then they switched my model to a demo version with higher mileage (probably had been stock, longer!!) and different color (classic bait and switch!). Then after switching my choice for a car, they further changed the price than what they quoted me, which I later find out because the numbers did not match. What ended up happening is that, instead of negotiating, they deliberately increased the payment term to reduce the payment against my wishes (72 instead of 60 and obviously I ended up with a higher interest rate). The car ended up being ~17500 instead of the written quote of ~16700, and upon taking it up to the sales manager, neither them nor Autonation could come up with an explanation, except excuses that my car has additional protection. Surprisingly, a feature for which I did not have any sales receipt. At the end I ended up with car that had considerable cosmetic flaws, has issues with steering alignment and was full of pet hair. Let me remind y’all that this was my first new car purchase, so I would absolutely advise and urge you to avoid Ryan Lovin, might be the best performing salesman but I guess you know why by now, also if you end up financing through them please do not fall for Chadrick Key’s tricks, he is probably one of the most shady and untrustworthy person I have ever closed a deal with.
Tanmoy94
Apr 5, 2020
5
My wife and I bought a brand new 2020 Hyundai Santa Fe Limited 2.0 yesterday and we couldn't be happier! Jesus F. was our salesman and we negotiated out a great deal. I've been buying Hyundai's from this dealership since 2007. They are friendly, helpful, and always willing to help get you in the right vehicle. In fact, the General Manager called me today to follow up on our purchase yesterday. My wife couldn't be happier with her new Santa Fe. Jesus (next to my guy Mo), was one of the best guys I've worked with! Thank you Jesus!!!!
Jason Leap
Mar 31, 2020
5
As parents that's self quarantine in another country, we were anxious that our son had to drive with an engine problem light displayed. I contacted Mike Winck from AutoNation Hyundai North Richland hills to enquire if the workshop was open and my problem. He immediately replied and my son was told to bring the car in, and had the car sorted out. I would like to thank Mike for providing my family a peace of mind during these worrying times.
Edmund May
Mar 31, 2020
5
Great Service! I would highly recommend this establishment to my friends and family.
Chad Key
Mar 26, 2020
5
I have excellent customer service with Mike So helpful I appreciate his help
Lynette Paulton
Mar 20, 2020
5
I was advised an hour and a half to two but was out a lot sooner. 😁
Louisa G Peña
Mar 18, 2020
1
Since purchasing purchasing a vehicle last spring here I have been lied to by the General Manager, Sales Manager, Finance Manager and Service Managers. If you love spending large amounts of money with people who will lie to you then do business here.
Matt Henslee
Mar 10, 2020
5
We were looking at the new Hyundai Palisade and AutoNation of North Richland Hills had the exact one that we wanted. Derek Roof made the entire process as easy as possible. He explained the vehicle and unique features very thoroughly. He knows his business.
H. Perry
Mar 7, 2020
5
The maintenance was done expertly. I am satisified.
JEWEL KENDRIX
Mar 3, 2020
5
My experience with Auto Nation was wonderful, I loved how each one greeted me with compassion.
Cheryl Lacy
Mar 2, 2020
5
Quick and efficient. The customer service representative was very thorough and personable.
Lance Griggs
Feb 29, 2020
5
Great customer service! Great overall experience!!!!
Lyndsi Morrow
Feb 27, 2020
1
Typical bait and switch. Verified with the New car manager (Justin Pack) two vehicles were available for the advertised price. When I arrived four hours later was shown a different model. When I insisted on the advertised models it they were suddenly not available. Very shady and possibly something that should be investigated further.
Gary Beck
Feb 17, 2020
5
Excellent customer Service !!
Hortensia Phillips
Feb 15, 2020
5
My oil change yesterday was done in a very timely manner.
Joan Titcomb
Feb 13, 2020
1
This dealership is sneaky, they wont honor online prices. I was sold a demo Hyundai Elantra SEL for full price. Payment terms were changed to 72 months, and I was not explained about it, I wish I could just return my car, it has alignment issues and the washer fluid was empty, avoid like a plague. I am taking this upto hyundai when I get the official survey.
Tanmoy Mukherjee
Feb 9, 2020
5
I usually don?t take my car to a dealer because it usually cost more to have a minor repair cost more but because it was a sencer it was better to take it to a dealer who is a specialist on my car. But after all that it was the best thing to do. My car was over 10 yrs old but only had 61000 miles on it with no major issues. Hopefully I can get another 10 yrs before it needs another major repair. The dealership was awesome.
Christine Gold
Feb 5, 2020
5
Daraius was great. He helped me get into a car that I could afford after my last car was totaled.
Adrianna Shuttleworth
Jan 31, 2020
5
As always excellent service!!! I was able to get all my 80,000 mile service in the one visit.
Kathy Doucet
Jan 30, 2020
5
Fast service and friendly employees. Zach was very helpful and professional. I recommend this employee and dealership.
Joe Hedgecock
Jan 29, 2020
5
Had a 15000 mile service update for our Santa Fe Sport, and was very pleased with the service. Advisor went over all options, and explained details. The work was completed on time, and all went well. Thanks.
Jerry Merritt
Jan 27, 2020
5
This dealership puts it?s customers first. Jesus F. was my sales representative and his commitment to great customer service was outstanding. The whole buying experience could not have been better. Thank you.
Big Houston
Jan 27, 2020
5
Friendly and worked with us. Salesperson was trying hard to please customer and did a very good job. Manager talked to us and made us feel welcome.
Nestor Gonzalez
Jan 10, 2020
5
I got an online quote from our salesman Mo and when we went in they stood by the offered deal. Everything went smooth and we were very happy with the way every step went. I would recommend this dealership and our salesman Mo. We are a Hyundai family as most everyone in our family owns one, we have two.
Chris Tutt
Jan 10, 2020
5
My salesman Derick C was great! He made the car buying process which can be stressful so pleasant. I love my Hyundai Elantra and more then pleased with my purchase.
Kathy Jones
Jan 2, 2020
5
On time, quick, easy and efficient, car was washed and cleaned, all inside of 30 minutes Thank you AutoNation
Gordon Browne
Dec 23, 2019
5
Jesus was amazing! He helped us figure out what car and what options suited our needs best.
Thomas Greer
Dec 21, 2019
5
Will be back again. The car buying process was so streamlined and they were happy to help with no pressure. DANIELLE was great from start to finish. Thanks for an easy purchase. Next time we need a car we will start with you.
Norma Meyers
Dec 20, 2019
5
These people have always been helpful and courteous even when it is just for a check up to make sure the car is ready for road trip!
Nancy Britt
Dec 19, 2019
1
Did almost to nothing on helping me out. When asked if there was anything they can do for me was answer with a very meaningful no.
Enrique Marquez
Dec 17, 2019
5
Service was great was able to use coupon, to put me in a loaner, while vehicle was serviced. After picking it up everything was awesome..
Marian Armstrong
Dec 16, 2019
5
I can tell that they are the only dealer that give me the opportunity to get truck without asked me for tons of money, I appreciate this opportunity, thank you to all of you that make this possible.
Gonzalo Ramos
Dec 13, 2019
5
Process went smoothly and in timely manner. Service Tech was courteous.
Theresa Jackson
Dec 11, 2019
3
Average buying purchase with not a lot of pressure.
Dorothy Vaught
Dec 11, 2019
5
My vehicle buying experience was great. The staff was very helpful and went out of their way to make my experience enjoyable.
David Johnson
Dec 10, 2019
5