Recent Reviews from AutoNation Hyundai North Richland Hills

Quick service on a holiday weekend. Thank you for making everything easy!

A great experience, Easy to make an appointment, knowledgeable staff, clean environment, and speedy service

Jaden was very helpful and understanding informative and knows his job very well!! THANK YOU JADEN!!!

They are always very professional and friendly. Lets me know fees and future work that is due.

I wanted to acknowledge and commend the exceptional level of customer service I received. The attention to detail, promptness, and overall experience exceeded my expectations. Thank you for providing such outstanding service.

Yes ,they all very nice ,just went to look and we got a Hyundai Palisade it’s beautiful.

Ryan Lovin was super helpful during our car search. Great guy and great dealership. Geno also helped us find the best financing options. They both made the process fast and fun.

Fantastic experience:) thanks everyone

I bought my Hyundai Tucson SEL brand new here in 2020. Very easy process from start to finish. I've come in for scheduled maintenance and have always been provided excellent & friendly service. Highly recommend this location!

Great Service. Provided transportation to and from home while car was being serviced

Had my 2023 Hyundai Palisade for repair service at this dealership. Everyone was very accommodating. Had a loaner car (23 Hyundai Tucson) which was awesome. Dropped off my car after all the parts are ordered. Got everything done in a timely manner. Shout out to Michael W. for everything. From the repair quotes, updates, ordering and the payments. Great job to all the service/repair staffs/techs. Would highly recommend this dealership.

Service department is horrendous. I can't even use them because they never ever ever answer the phone. So how can I trust if I took my car there for service that I could get a hold of someone for simple quick questions? I have to go in person everytime to talk to someone or get updates? What is this 1820s? I mean that's ridiculous. Invest in some personnel to answer phones...

It took 5 1/2 hours to complete the sales process even though I told them we had to leave. They kept insisting it wouldn’t take much longer but still took too long. After delivery of vehicle the pinstripes were not done & it was very difficult to get a time for it to be done. The dealership automated phone system puts you in a loop & can’t speak to a live human. Still waiting for it to be done.

From the moment I walked in I was greeted with a friendly face and excited for me. Daraius Mitchell was fabulous, as I had already been that week to several dealerships looking for my new ride. I had been doing my research for the past 6 weeks and knew what exactly I was looking for. I knew from my research of the Roburst Emerald and wanted that color!!! Other make dealerships except for one other cringed when I told them the “GREEN” I wanted, which was the selling point. Daraius was up front that he didn’t have that color but since he knew one was expected at the dealership he showed me what it would look like. We test drove the vehicle. We were almost back when I asked if I could drive on the highway as several wouldn’t let me. Daraius was thrilled and then while I was driving showed the different ride modes so I could tell. As we waited for the vehicle to be delivered to the dealership, he was always prompt in responding to my messages. When my vehicle arrived he was patient as I was figuring a busy schedule for me to come in and get paperwork done. Daraius Mitchell is the best. I was even able to talk to other salespeople when I was waiting on something and they treated me like a person and not a client Everyone @ Autonation has been nice even guys in the garage after I was able to see my new ride while they were getting her ready for me. Sam Napolitan was great and understanding of my situation had compassion and was a sweet heart.

Always very nice and accomadating. Answering all my questions that I ask a million times

I have already given an outstanding review on my cell phone the other day.

My santa fe sport needed a engine replacement because it was using a lot of oil.Jorge Who works in the service department took good Care courteous. I recommend that he gets a raise.

Great service as always!! George is my favorite service go to service guy.. He’s amazing, He takes good care of us OLD FOLKS, that’s a real plus for these days.. Give the guy a raise for goodness sake!! Rita Silverman

Just got my vehicle in to AutoNation Hyundai for it’s first service. The visit went smoothly and Zachary was a great help! They serviced my Santa Cruz and brought it back to me washed and ready. Staff seem professional and the waiting area was new and clean! I highly recommend a visit to AutoNation Hyundai. Just purchased a vehicle from here and the experience was really positive. I initially was worried because of my past negative experience with dealerships and salespeople. This was was my first time buying a new vehicle and it was great! From my initial contact with Noor, my stress level was very low. Randall in the finance department was really professional and made my experience very positive. I would highly recommend buying a vehicle from these people.

Purchased a vehicle here from Jason Rudd. Excellent experience overall, very pleased with my new car and the service so far has been excellent.

Been visiting Autonation Hyundai NRH for my vehicle servicing since 2020. They have been really helpful in addressing all the issues and extremely satisfying experience.

we brought our car in for a recall, come to find out there was another recall that need to be done and the service would take longer than expected. they got me a lift car home so I can continue on my day until the repairs could be done and let me know when they were done. friendly service helpful service.

The dealership addressed my concerns in a professional manner. After taking my car in for service, all of my issues were fixed to my satisfaction! Not only that, they also sent me updates as they progressed with the work.

Zach did a great job and helped his team take great care of my car. He was very polite and took a great interest in getting me the best service possible

VERY PROFESSIONAL AND COURTEOUS. ON TIME APPOINTMENT AND COPLETED ALL SERVICE REQUIRED.

From the moment I walked into the dealership in March 2023, Daraius Mitchell was welcoming me into “his home”. He was a gentleman, nice and understanding. I was very specific in what I was wanting and he took all information and willing to do a great test drive showing me the different levels of drive. He knew I had many test drives and where I stood through my process of finding a new vehicle. I kept him informed and he was always prompt in responding. The color I required wasn’t on the lot, but he pulled it up and showed me and even sent to me. When I decided the 2023 Hyundai Palisade calligraphy edition of Robost Emerald, Daraius kept me updated on the delivery of my vehicle, and even kept me calm when the delivery kept changing. He informed me when my new vehicle came in and worked with my busy schedule. Then was able to work Sam Napolitan. She was so understanding and thorough with her job. I felt both Daraius and Sam were my friends than just dealership employees.

From the moment I walked into the dealership in March 2023, Daraius Mitchell was welcoming me into “his home”. He was a gentleman, nice and understanding. I was very specific in what I was wanting and he took all information and willing to do a great test drive showing me the different levels of drive. He knew I had many test drives and where I stood through my process of finding a new vehicle. I kept him informed and he was always prompt in responding. The color I required wasn’t on the lot, but he pulled it up and showed me and even sent to me. When I decided the 2023 Hyundai Palisade calligraphy edition of Robost Emerald, Daraius kept me updated on the delivery of my vehicle, and even kept me calm when the delivery kept changing. He informed me when my new vehicle came in and worked with my busy schedule. Then was able to work Sam Napol

I would definitely buy a car from here again, I'm very happy with my purchase. Good value and great service.

I arrived for my appointment, was greeted within a minute or two. Technician Joe explained the services that were due for my mileage checkup. I asked for a state inspection as well. And everything was done fairly quickly. Overall, very satisfied. I will be returning to this location for my next milage checkup.

Had an extended warranty issue with door latches on my 2016 Hyundai and Zach was amazing. Great work and excellent service

I appreciated Ally Hastings who sold me the car, she was attentive and no pressure.

They work great

Zachary is an excellent service advisor. He allows for you to text him at any time you have any questions regarding the service process. He's very nice, professional, and wants what is right for the customer. 20 out of 10 stars for Zachary

Ashley was the best salesperson ever!!

I bought a used car last June and have had problems with it ever since, despite a good CarFax, low miles and a supposed "Pre delivery inspection" Two weeks after I drove it off the lot, the check engine light came on. It was a cylinder misfire which I had to take the entire day off work to get repaired. The battery barely had any life as it was 8 years old, had to replace. Valve cover gasket had to be replaced as it was leaking oil, and it's still leaking oil due to other mechanical issues. I have been saving up a grand to get the current issue fix (coolant leak, water pump and timing belt replaced), and haven't driven it in 5 months to get it home to realize the AC is out. I have poured more money into this POS Hyundai than it's worth. I overpaid for it, which is fine if the dealership ACTUALLY did an inspection on it and serviced it correctly, but here I am out thousands of dollars with thousands more dollars needed to fix it so I can even sell it for HALF of what I paid, let alone all the repairs I paid for out of pocket. SO... let this be a lesson to you - DO NOT TRUST THEIR PRE DELIVERY INSPECTION. Get it looked at by an ASE certified mechanic. AutoNation would not let me haggle the price at all either. I am very disappointed with them when I THOUGHT they were reputable. I was wrong!!! Lesson learned. ... Thanks a lot AutoNation. :,-(

This is the first time and the first positive experience ?? I have had purchasing a vehicle from ANY dealer. Mr. Abdiel Rodriguez and Mr. Randall Cook were both so kind and professional during the time frame for purchasing this vehicle. I have no words to describe the impact Mr. Abdiel left on me. His way of handling business was a very relaxed, peaceful, and filled with confident. Mr. Abdiel has that special touch in treating all customers with a caring, empathic manner while maintaining a high degree of professionalism. I can't believe how smoothly the entire purchasing experience was for me. Mr. Abdiel should be regarded as the Employee of the Year!

Everyone is friendly and professional. They called me to remind me it was time for service and helped me set up my appointment. The process is quick and easy. I like that they wash my car.

Everyone is friendly and professional. I always get in and out quickly. They make the process very easy. It’s wonderful that they wash my car.

Zachary Mobley is the very best at his job. This was an extremely easy repair process because of him. He alerted me to every detail while my vehicle was in their care.

This is the first time and the first positive experience ✨️ I have had purchasing a vehicle from ANY dealer. Mr. Abdiel Rodriguez and Mr. Randall Cook were both so kind and professional during the time frame for purchasing this vehicle. I have no words to describe the impact Mr. Abdiel left on me. His way of handling business was a very relaxed, peaceful, and filled with confident. Mr. Abdiel has that special touch in treating all customers with a caring, empathic manner while maintaining a high degree of professionalism. I can't believe how smoothly the entire purchasing experience was for me. Mr. Abdiel should be regarded as the Employee of the Year!

Salesman Jaylen was very kind and friendly and willing to go as far as he could to help you get your car at a great price,

Thanks Jaden, Luis, and Samantha for me helping me get into my new (to me) truck. Very friendly people and really provided great customer service. I hope I am able to use them in the future for my next vehicle purchase.

Always receive exceptional service when I take my vehicle in for maintenance. The gentleman that assisted me was very professional. Offered a complimentary ride to and from Dealership. Service was quick. Did not have to wait all day to get my car back.

The service department was helpful and informative. Zachary did all he could to make sure we had every opportunity to be satisfied.

I took my car in for it's regular maintenance for the very first time and the experience was very good. Everyone was so nice and helpful. They told me an hour and it was done before that time. Great service!!

New waiting room with complimentary snacks. Waited fairly to finish my car maintenance and price seems reasonable. Friendly and knowledgeable staff. I was a walk-in, first if all, for a regular oil change and tire rotation, and they squeezed me in their busy schedule. I was willing to do the time and the tech was honest in ensuring what my expectations should be in terms of when, and if it can be done. But after waiting a little after an hour, they called my name and said my car was done. I was shocked, and they said because I was a regular customer there and it's their customer loyalty support. I really felt like a special customer and I left nothing but pleasure and joy in the dealership and car is running smoothly, thank you!

John did everything to fix the complicated problem I had with my car.

I am very pleased with the service. They are courteous and took care of my needs well.

Pleasant experience all around! Sales staff was courteous and knowledgeable.

The staff at this dealership, Hyundai N. Richland Hills, is phenomenal. Gino Bresolin, Luis Aguilar, Ryan Lovin and the rest were extremely helpful, thoughtful and had a can-do attitude about the entire experience. I highly recommend this location if you're looking for honest, helpful auto sales.

Great experience! Darius was absolutely awesome to work with, from the time he answered the phone until we drove off the lot! We drove almost 2 hours to come look at the vehicle and made a deal super quick. No haggling, no issue, great service! Thanks so much!

Service at this location is terrible and the service reps are even worse. Jorge who would not give me his last name is terrible. After telling me that I would need to leave my car for 3-5days or wait a month for the next appointment for diagnostics and not be able to get a loaner or rental, Jorge said I could go elsewhere to another Hyundai location. Not very good at customer retention. Then when I asked for his last name he said I could get it when i go for my appointment. Not what you would expect from a class operation like Hyundai, maybe its just this AutoNation location . I am glad I didn't buy my car here!!

They were just fast and nice.. awesome !

easy powerful and fast

The engine on my 2015 Santa Fe Sport failed. It was replaced without charging me to replace parts with new ones associated with it. I was provided with a rent car for the time my car spent in the shop at no charge. Service was great!

Walked in no pressure. Purchased no pressure. They seemed as happy for me as I was. Great people

Great Service from Mo Ibrahim, second car that we buy through him, knowledgeable, outstanding, answered all our questions, got us the best car and the best deal, we felt at home not at a dealership. Great Job, Mo.

Great friendly staff. Very helpful and attentive. This is 25 words. xxx. Please post. I am wasting my time doing this. WTH do you want from me.

Car was in for a recall and the service advisor got it done sooner than expected.

They were friendly, knowledgeable, patient, and did not hassle me. Honestly I had fun buying a car even with the hilariously low value I got for my trade in.

Great sales and service!!

I showed up without an appointment one afternoon to get the oil changed in my Palisade. They were able to get the car right in and take care of it. This is my second time to use this dealer and I plan to go back. Thanks AutoNation Hyundai.

I showed up without an appointment one afternoon to get the oil changed in my Palisade. They were able to get the car right in and take care of it. This is my second time to use this dealer and I plan to go back. Thanks AutoNation Hyundai.

When I bought the car, everything was good the sales manager helped me a lot, the only problem is that they couldn't have me car on time, I had to call to the sales representative, he did not followed up on me at all. At the end they finally changed the sales representative for Alex who did great

Great job. Perfect recommendations as well

Great experience buying my car here and they have an excellent service center.

Mo Ibrahim was my representative and he was great! Would recommend to anyone and everyone who is in the market for a new car! 10/10

Recently went here for an oil change. Was told I also needed my rear brakes changed because they were low and that my battery was bad. They wanted almost 600 dollars to do this. I had just replaced my battery two years ago, so I took my car to Oreily and tested my battery myself and it was in good condition. I also purchased brake pads there and changed my brakes myself. Upon removing the old pads, they were not low, like I was told they were. So, they lied on both accounts. I previously went to a different Hyundai dealership in the area, too, for my auto care and was told my tires were bad, when I had just replaced them a week ago at discount tire. Seems like you can’t find an honest Hyundai dealership in the area

Great customer service. Always there to answer questions and helpful with finding a ride to get a rental. Jorge and the service team helped get my car in working order quickly.

I took my Sonata in for service. All things were completed in 2 hours. Everyone was so nice and courteous. I will continue to take my car to AutoNation Hyundai!

They're 2023 vehicle I purchased new at AutoNation North Richland Hills began to have a serious rattling noise after only 8,000 MI and when I took it to the dealership they first told me they could not hear it secondly told me they had left something loose and thirdly told me I would have to leave it with them for approximately 5 days so that they can look at it they still have not rectify the issue and I'm at 27,000 MI I wonder if they're waiting until I reach 36,000 so they can avoid doing the work under warranty I have not been happy with this dealership at all.

Helped me during a recall. Took care of my issue and provided me with great service.

The customer service at this dealership service center and collision center is extremely bad, they handled my situation VERY POORLY and I am extremely disappointed at the lack of respect and understanding for what has happened. My advice is DO NOT go to used Hyundai service or collision center in NRH. I bought a 2021 Hyundai Kona at World Car Hyundai in San Antonio with major paint issues, painting chipping off both back doors, and small chips all over the car, turning into way bigger spots every single day. More then 30 spots all over my vehicle. Paint is bubbling, and chipping all over the vehicle. Hyundai of NRH had no interest in helping with my vehicle. They made a case with Hyundai to see what they will cover, when Hyundai of San Antonio said they would fix all of it because of “paint defects”. The case ended up covering ONLY the doors, when the ENTIRE CAR is chipping like wild fire. Hyundai NRH keeps telling me that it is because of “outside influences, rocks, or nicking the paint” the paint started chipping 13 days after i bought the vehicle & it is just progressing into huge spots. World Car in San Antonio told me to go to the Hyundai place CLOSEST to my house which is NRH Hyundai service- who are ZERO HELP. The NRH Hyundai employees and manager were extremely rude, condescending, treated me like i have no idea what i am talking about. I DO NOT appreciate being spoken to like this AT ALL. When i spoke with the manager he was rude, kept speaking over me and getting louder, COMPLETELY DISREGARDED me and my concerns. I told him my grandfather had bought many cars from Hyundai recently (7-8) and he proceeded to speak over me and say “ it wouldn’t matter if he bought 100 cars” it is very nice to know all of our money spent means nothing to Hyundai and it’s managers. I also do not appreciate buying a car, with major paint defects, being told it will get fixed, and NO ONE willing to help with this at all. DO NOT BUY FROM HYUNDAI - THEY WILL NOT FIX THEIR MISTAKES OR RIGHT THEIR WRONGS.

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The customer service at this dealership service center and collision center is extremely bad, they handled my situation VERY POORLY and I am extremely disappointed at the lack of respect and understanding for what has happened. My advice is DO NOT go to used Hyundai service or collision center in NRH. I bought a 2021 Hyundai Kona at World Car Hyundai in San Antonio with major paint issues, painting chipping off both back doors, and small chips all over the car, turning into way bigger spots every single day. More then 30 spots all over my vehicle. Paint is bubbling, and chipping all over the vehicle. Hyundai of NRH had no interest in helping with my vehicle. They made a case with Hyundai to see what they will cover, when Hyundai of San Antonio said they would fix all of it because of “paint defects”. The case ended up covering ONLY the doors, when the ENTIRE CAR is chipping like wild fire. Hyundai NRH keeps telling me that it is because of “outside influences, rocks, or nicking the paint” the paint started chipping 13 days after i bought the vehicle & it is just progressing into huge spots. World Car in San Antonio told me to go to the Hyundai place CLOSEST to my house which is NRH Hyundai service- who are ZERO HELP. The NRH Hyundai employees and manager were extremely rude, condescending, treated me like i have no idea what i am talking about. I DO NOT appreciate being spoken to like this AT ALL. When i spoke with the manager he was rude, kept speaking over me and getting louder, COMPLETELY DISREGARDED me and my concerns. I told him my grandfather had bought many cars from Hyundai recently (7-8) and he proceeded to speak over me and say “ it wouldn’t matter if he bought 100 cars” it is very nice to know all of our money spent means nothing to Hyundai and it’s managers. I also do not appreciate buying a car, with major paint defects, being told it will get fixed, and NO ONE willing to help with this at all. DO NOT BUY FROM HYUNDAI - THEY WILL NOT FIX THEIR MISTAKES OR RIGHT THEIR WRONGS.

Service department had my car in and out quickly and completed the required maintenance. Will return to this dealer and it’s service department, as required.

Had 2 blowouts on the way home. Arrived at AN Hyundai NRH,TX. All the bays were packed. Yet, the still fit me in. Thank You AutoNation Hyundai North Richland Hills,Tx

Went in for a recall repair. It was done quickly and efficiently. They provided a complimentary Lyft ride so I could wait at home. Employees were professional.

Overall buying process was very easy and stress free. Ryan was helpful and answered all my questions.

I had several issues and 2 recalls. Jorge took excellent care of me.

I really appreciate the AutoHyundai North Richland Hills team, particularly Celeste and Gino. They were great to work with. Just asked what I wanted and somehow made it happen, no pressure. How could I say no. They gave me everything I wanted.

Excellent service. They worked me in with short notice. When work took a little longer than expected, they discounted the charges. I'm very satisfied.

Great customer service!!! Very knowledgeable service department!

Excellent Service and was extremely impressed with their professionalism, reliability, and quality of service. The booking process was easy and efficient, and the representative I spoke with was friendly and helpful. Enjoyed a nice coffee on their waiting area. Overall, Excellent service.

Tried to get a simple oil change and rotation at 9:45am was told it would be many hours possibly not till closing (5pm) when the vehicle would be finished. Told the advisor I'll drop it off and he said he will try his best. I asked for a shuttle or Lyft ride and advisor said not for maintenance. I told him last time they did my maintenance they ordered me a ride. So i paide $20 bucks for a ride and I came back few hours later to check the progress advisor told me it hasn't been touched and the advisor sitting next to him said it may not get worked on. Advisor told me to call another dealership and see what they can do. At this point I was okay but when I called Vandergrift Hyundai it was a totally different experience. They offered my a loaner and told me they would fit me. I bought my Palisade new from you guys and I'm kinda shocked from disappointment.

Jorge Caldera attended me and it was an excellent service. He helped me in what I needed and requested the repair of a part of my vehicle and he made an appointment for me to go to repair it. �Muy bueno!

I love the customer service here. They are excellent in communication and letting you know what is needed and what was completed.

They stayed late for me and were very kind and helpful. Great job!

Don’t take your almost new (13k miles) Hyundai here if you have an issue. Check engine light came on as I was driving home so I pulled in to see if they could check it out. Rude service guy came out, looked at the service light and said yep, it’s the service engine soon light but we are a month out on appointments to get you in. I said what the hell am I supposed to do, drive around for a month and blow the car up?? His response- you can sit in the parking lot with the rest of the cars until we get to them.

My experience at your dealership was very good and I got a good deal on my new vehicle it took two or three hours to complete the paperwork but at the end I was happy

My service advisor is great. Service is quick and on point. Each time I go they provide a faster service. Very pleased. Good job service department

I bought a new Elantra here a week ago, and am beyond satisfied! Not only do I love the car but I feel like I got such a great deal. Brian was incredibly helpful and patient, test drove multiple options with me and made the whole buying process go very smoothly. Randall set me up with a fantastic protection plan, customized to my specific needs. Great experience all around!

I bought a new Elantra here a week ago, and am beyond satisfied! Not only do I love the car but I feel like I got such a great deal. Bryan was incredibly helpful and patient, test drove multiple options with me and made the whole buying process go very smoothly. Randall set me up with a fantastic protection plan, customized to my specific needs. Great experience all around!

I went in for a security recall but had something else going on that I wanted to get checked out. I couldn't afford the diagnostic test ($200) so Mike gave me some advice to help narrow down what the problem could be. It meant a lot to me because I've had to deal with several very expensive health issues lately. Side note: my car was broken into the very next day and I'm sure they would've been able to steal my car if I hadn't brought it in to get the security system update. A TikTok has gone viral showing people how to start Hyundais and Kias without the key. Kudos to Hyundai for taking initiative to prevent car theft with all the new technology coming out.

I went in for a security recall but had something else going on that I wanted to get checked out. I couldn't afford the diagnostic test ($200) so Mike gave me some advice to help narrow down what the problem could be. It meant a lot to me because I've had to deal with several very expensive health issues lately. Side note: my car was broken into the very next day and I'm sure they would've been able to steal my car if I hadn't brought it in to get the security system update. A TikTok has gone viral showing people how to start Hyundais and Kias without the key. Kudos to Hyundai for taking initiative to prevent car theft with all the new technology coming out.

My review is based on my service warranty on my used car. They were quick and efficient for my oil change and tire rotation. I was alerted ahead of time that it might take 2-3 hours; however, I was done in just over an hour from check-in. Thank you! Lisa

Very polite, quick to work on vehicle, great work.

The staff was a pleasure to work with. I was kept up to date about my appointment through text messages that made it such an easy process.

The experience was great, we purchased a used vehicle and everyone we encountered was wonderful. The whole process only took about 2 hours from test drive to purchase to one our way home.

Great people to work with. Thank you Charles and Brian.

Fast service, in and out quickly and even got a free car wash!

Zachary was SO kind and went out of his way to go above and beyond to get my car out sooner than estimated! So grateful! So kind!

This was my first service visit with my new Hyundai Tucson. It was scheduled well in advance and when I arrived they were ready to go to work immediately. The waiting room was comfortable. The car was ready in less time than had been promised and they washed the car for me. All-in-all a pleasant and easy experience. My only disappointment was there is no soft-drink vending machine available in the service area or the dealership sales area.

Great service every time so far. Listen to me about how car is running and actually listen to what think. They figure out and repair or service. Very fast

This car buying experience started off SUPER FRUSTRATING! I went to a lot and got pair with a slimy little twerp with bad communication. I started looking for a car myself and found Frankie at AUTO NATION who turn this whole thing around. He was an absolute pleasure to work with. He listened and gave honest (what's good for me not his pocket) information and found me the car that fit me and my budget. I observed their staff while I was there and they all seemed really cool and not like hungry vulture in captivity waiting for prey to drive into their lot. When I pulled up I didn't get "descended upon". Which was nice. Frankie, answered my calls, called back and followed up. Great guy! He has my future business and my recommendation. ps. I am furious right now because my property towed my new 1 day old car because it wasn't registered and it's Easter and I can't reach them... BUT I AM STILL TAKING THE TIME TO RIGHT THIS REVIEW...That should give you an idea of how GREAT my service was! Thanks FRANKIE!

This car buying experience started off SUPER FRUSTRATING! I went to a lot and got pair with a slimy little twerp with bad communication. I started looking for a car myself and found Frankie at AUTO NATION who turn this whole thing around. He was an absolute pleasure to work with. He listened and gave honest (what's good for me not his pocket) information and found me the car that fit me and my budget. I observed their staff while I was there and they all seemed really cool and not like hungry vulture in captivity waiting for prey to drive into their lot. When I pulled up I didn't get "descended upon". Which was nice. Frankie, answered my calls, called back and followed up. Great guy! He has my future business and my recommendation. ps. I am furious right now because my property towed my new 1 day old car because it wasn't registered and it's Easter and I can't reach them... BUT I AM STILL TAKING THE TIME TO RIGHT THIS REVIEW...That should give you an idea of how GREAT my service was! Thanks FRANKIE!

We took our Sonata in for the anti-theft recall and were in and out in less than an hour. The waiting room was clean and comfortable and the staff was friendly and kept us informed on the progress of our vehicle.

I took my car in for scheduled maintenence and it was a very smooth process. What work would be performed was discussed upfront. I waited in the lounge area which had adequate seating and a charging station. Overall it was stress-free experience.

Staff was pleasant to work with and didnt pressure me to buy extra things I didnt need on the car. Car buying process was realitvely painless and fairly easy. First time car buyer.

Best place to purchase a car! I was looking for a new car and the customer service was nothing but GREAT. They were very honest right from the beginning! They keep in contact with any questions you have! I highly recommend this dealership!

The whole thing went good Darrius was great the car was supposed to be detailed when we picked it up and it mostly was but the guy didn’t do a thorough job for a detail

This car buying experience started off SUPER FRUSTRATING! I went to a lot and got pair with a slimy little twerp with bad communication. I started looking for a car myself and found Frankie at AUTO NATION who turn this whole thing around. He was an absolute pleasure to work with. He listened and gave honest (what's good for me not his pocket) information and found me the car that fit me and my budget. I observed their staff while I was there and they all seemed really cool and not like hungry vulture in captivity waiting for prey to drive into their lot. When I pulled up I didn't get "descended upon". Which was nice. Frankie, answered my calls, called back and followed up. Great guy! He has my future business and my recommendation. ps. I am furious right now because my property towed my new 1 day old car because it wasn't registered and it's Easter and I can't reach them... BUT I AM STILL TAKING THE TIME TO RIGHT THIS REVIEW...That should give you an idea of how GREAT my service was! Thanks FRANKIE!

Recently bought a 2016 F-250 there. Great experience all around with customer service and getting it done in a timely manner. Frankie was my salesman, he is a stand up guy, and very helpful!

They didn't have what I was looking for, but the salesman, Jason, was awesome. Full of information and no pressure.

I never thought I could say I enjoyed my car buying experience until I met the folks at Autonation Hyundai. Ryan, the GM was very responsive to my questions and put me with Alex in sales who was able to answer all my questions and worked with me from start to finish. The only slightly (very slight) negative comment would be the initial low-ball offer on my trade-in. However after only a short discussion, I feel like they worked with me to get me what I wanted and felt comfortable with. 100% would recommend you visit the fine folks at Autonation Hyundai and I look forward to having them as my home dealer and service department moving forward! Thank you to Ryan, Alex, and Samantha in finance for helping me get my new ride!

We had an AMAZING experience at Autonation Hyundai in North Richland Hills. Everyone we had contact with was stellar. I had already been to multiple dealerships in the area and didn?t purchase because I didn?t feel comfortable with the sales people. Autonation had the perfect car for the perfect price and gave us exactly what we expected to get from our trade. Abdiel was our salesman and he was so kind, honest, and accommodating. I will absolutely buy here again.

Honestly it was very quick and they were honest. I just needed an oil change and that was free so I added on something else. They also washed my car (which was very dirty). 10/10

Zack was awesome service advisor!!👏👏

Literally quick and easy. My oil change was free which was great. They also washed my very dirty car which I have been meaning to do just have been very busy.

Excellent experience! Calm, professional sales force, excellent support when my Tucson Hybrid arrived. Totally satisfied!

Very good service and they ran the car thru the car wash as well. Would recommend this service department.

The sales agent and manager dont respect the price on Internet and plus they want force you to pay some extra equipment that its optional in others dealers, they say if you not buy it now we can sale this truck soon because the producción slow and all the cars on demand. Dont come to this place and lose your time they dont take care of your customers.

It was a great experience overall, but the last representative I had apparently did not take care of my need with my car windows, so this time I went over they actually noted that I needed my windows checked, so I?m thankful that there?s actually people who care there!

They were a pleasure to do business with. Not pushy and worked with me to get a vehicle that suited me. I will definitely be back in the future to purchase a vehicle from them again. Thank you!

Took me in on a last minute service..even though they had a long line of cars to work on, they got me in and out in about 30 mins...amazing!

The service department is reliable and trustworthy. See Zachary! He's great and been there until a long time.

They were a pleasure to do business with. Not pushy and worked with me to get a vehicle that suited me. I will definitely be back in the future to purchase a vehicle from them again. The sales team was very patient and accommodating and the financing team explained everything thoroughly to make sure I understood. Thank you!

Zach has helped us multiple times over the last couple of years. He is upfront, honest and is genuinely a nice guy. Thanks for another’s good experience yesterday while getting out car serviced.

Loved buying my car here. They made the experience extremely easy and I couldn't be happier with my car

Fixed my transmission, but not the other issue I brought the car in for. Quotes were pricey

Waited over a week for repairs that were promised at time of purchase. Was promised a loaner car while repairs were being done and did not receive one. There was no communication unless I initiated it. The sales guy that supposedly organized the repairs had no idea what was going on. Was told the car was waiting for parts but nothing was replaced. The car we purchased had non-oem infotainment system that we are still having issues with. When I requested to speak to the General Manager of the dealership, I was denied. When leaving messages for the Sales Manager calls were never returned. I cannot, will not and do not recommend buying from AutoNation.

AB provided great education and honesty that led to a good buying experience

Michael did a great job of getting my car in on an unscheduled appt. Was so happy. Wasn't very happy when 5 days later noticed a big oil spot under my car in driveway and had to return first thing Saturday morning yet again to see what was wrong. Apparently the oil drain plug wasn't put in correctly. They did fix me up quickly again

Personnel at the Richardson Hyundai dealership in Texas was great! My salesman (Mo) and his assistant (Jordon) and finance person (Samantha) we’re all helpful and pleasant to be approached and most kind

Great Sales Team. The Service Department wasn?t very interested in helping us get a second key cut, but everything else was great!

They took the extra time and got me in the vehicle I wanted that would work with my budget. Thank you

Awesome people to work with! We were in and out and everyone was so friendly!

They were faster than the time they said they were gonna finish. The staff was really friendly and the waiting area was really clean.

Brian Bishop was extremely knowledgeable, helpful, and made the car buying decision and process seamless for me. My experience was great at AutoNation Hyundai. Highly recommend.

Great experience

Schedule appointment to have our new 2023 Santa Fe Hyundai for a recall on a possible defective tow harness. Staff opened the garage door right on time at 7:00 am. The entire process took about 2 hours, but my wife picked me up. They topped of all fluids and washed the car before we picked it up. ÑICE

Worst customer service ever.

my experience was so easy and quick. my sales person Jesus was friendly and encouraging through the whole process. i will be recommending hyundai to EVERYONE i know.

Great service as always. My 6th vehicle at AutoNation, George is my service advisor and he is very helpful. Got my car back clean and ready. Thank you.

Had a great purchasing experience with Ashley and Dmitry on my Ioniq 5!

Saw a car I liked advertised in Cargurus. Called the dealer and talked with Brian to ensure it was available. He said it was and we set a time. Arrived at the dealer and the car was ready for me to see it. Test it and loved it! Boom! Purchased the car. Awesome Dealer!

Saw the car online. Reached out and got Brian Bishop. He engaged me and we booked a test drive the first available business day. Car presented very well. Multipoint inspection with 4,000 miles warranty offered by AutoNation is a comfort. I bought it -paid cash and drive away. 2 hours all in

Great experience, Ryan was absolutely wonderful to work with

Called the dealer to confirm that the vehicle I wanted was still available. When arrived to the dealer the salesman was waiting for me with the car parked near the entrance. The transaction was perfect, and the price was the same I saw in the ad, without markups. Recommended!

Always have a great experience with the Dealer. Professional fast and always is there to help.

Jaden was amazing through the sales process. Dealt with all the dealerships in DFW in trying to buy my new car and ended buying from Jayden and Autonation Hyundai.

This was the fastest and most pleasant experience i’ve ever had. all my finance and vehicle questions were answered straight forward. Car was perfect. Jesus my salesperson was very nice and extremely detailed making sure everything was perfect and Gino in finance explained everything regarding my warranty perfectly and gave me a couple laughs.The entire sales and finance department is extremely helpful and professional. i will definitely recommend all my friends here!

I went to the store looking for a Santa Cruz at the moment the model I was looking for was not available , I was told that there is one on its way, We agreed that I would wait for the car to arrive, 1 1/2 month latter I received a call the car was in, went ti the store and we agreed that I would return the following day for a test drive , something about having the maintenance department check the car , the following day when I called to set the time for my appointment I was told that the car was sold VERY UNPROFESSIONAL TO SAY THE LEAST BYERS BEWARE

Everyone was amazing. My salesman Jaden was really professional and knowledgeable, made the transaction of my new vehicle super easy and worked with me to get me an amazing deal and rate 10/10!

Great job. The sales people especially Brian made sure I was happy with the new car. He came in early doing the week to make sure the windows were tinted and pin stripe was applied.

Service department refusal to correct excessive oil consumption in vehicle still under warranty. My complaint is with warranty dept. only! My 5 star review is for service dept. Itself and I was very happy with professional and good work of service tech Joe Barker.

Very professional technician very polite

time was performed in less time than told

Love my vehicle. Took awhile to get my car after signing all the paperwork due to delivery delays

Everyone was amazing. Best car buying experience ever! Thank you Mo and AutoNation.

Everything went well and we are very proud of how we were taken care of

From the Salesman ( Jason Rudd ) right down to the finance guy ( Randall) and all the staff and guys that worked the deal , this was the most experienced , knowledgeable and friendly staff we have ever encountered !

My experience of buying a new car at AutoNation Hyundai North Richland Hills was wonderful. No stress, no waiting around, no mysterious decision making managers in back rooms. Everybody was very helpful and accommodating even though I changed my mind a few times about which car I actually wanted. The purchase deal was above excellent as well. The explanation of the excellent warranties was very thorough so there would be no room for surprises later on. The car has all the newest technology and all the car functions were explained, but since they are truly complicated and one cannot be expected to remember everything right away, I can call my salesman anytime for help. The dealership is new and modern, bright, clean and even the coffee and tea are excellent. I bought quite a few cars in the past, but this was the best car shopping experience ever.

Buying a car isn't always fun but Ashley Nicholson made it very enjoyable. This was by far the best experience I've had buying a car and I will now only do business with Ashley.

I would first start off by saying I love my car! I do not regret buying my car from Hyundai. But most importantly, I want to shout out Alexandria Hastings' (Ally) incredible customer service. She was kind, patient, and a great car sales woman. I can honestly say, that I only bought a car because Ally was there. Ally was great to work with and really went above and beyond to secure my desired car and ensure top quality. She also kept me well informed along the way about timing and next steps. It was a pleasure working with her and I would highly recommend her to other customers. Zach the finance guy was great too! Keep up the good work!

Very efficient and clean. The facility was very helpful.

Luis Aguilar and Ryan Lovin super nice guys, easy to work with. They delivered on their promises. Excellent car buying experience. So happy with my car purchase.

Treated the best. Took care of my care with excellent service and my service advisor was the best.

Excellent experience thus far. Will update if that changes.

I had a great experience! My sales person, Jason gave us his full attention and was dedicated to deserving our business. The entire team took great care of us!

Great customer service , friendly staff .

Jorge in service was excellent. I had been to 2 other dealerships and when I got to auto nation in NRH, I was frustrated and overwhelmed! Jorge made everything work for me, getting me a ride home and getting my car back to me repaired and detailed by noon the following day. He was patient with me and very kind! His customer service skills are too notch! He is a rockstar in my book!

We recently purchased an Elantra N and the process was simple and stress free! Brian Bishop helped us and made the process straightforward and easy! I would recommend AutoNation Hyundai for your car needs! They have excellent customer service and attention to detail!

They addressed all my concerns and repaired all needed things in one day. They had all the parts on hand and the techs were able to fix everything. Will for sure use this dealership for any future needs!

If you want honesty\, courteous, knowledgeable, car dealer folk with no BS, go to AutoNation Hyundai North Richland Hills.

Good all around! Zack help out with a rattle issue. Dealer is easily accessible.

The best expierience I ever had buying a new car.

My service advisor Zachary is the best. Even though I was late to appointment b/c of traffic I was in and out within 35 min. Thank you.

Sales person - Jayden They tried to manipulate me and forced to take add ons during vehicle purchase but I denied. Later, they promised me a full tank of gas when I come to pick my license plates if I give them exceptional rating in customer survey. They literally behaved so rude when I went to pick up my license plates because I haven't given perfect survey. Since, I didn't gave them exceptional rating in customer experience survey, they misbehaved with me and didn't give anything as they promised. The manager was also rude and literally let me walk away from the store. I made a $42,000 business with them and their behavior made me feel so bad and frustrating!!!

The service was quick even though I was 30 minutes late due to traffic on I 35. The dealership was very efficient and actually charged me less than was quoted by accepting a coupon. I was very pleased with auto nations customer service attitude

It was a alright experience getting my first car. But when it comes to when the car is yours, they stop caring about the customer. I don't believe they truly inspect the car when they say they do, my brake fluid was below the minimum line after 2 weeks of me having it, and the low brake fluid light had came on. Also the pictures online and even when i test drove the car had tint on the windows, they didn't say anything about taking it off, but when im signing the papers for the vehicle they then say the tint HAS to come off because it is illegal and wont pass inspection, but the brake fluid had to have been low during this time as well. I messaged my sales person about my headlight because there was condensation in the headlight itself and is dim at night. They said they would get with Luis about it, but never got back to me. The same sales person then messaged me a week later about confirming my address for my plates and registration, but still have not heard nothing back about the headlight.

I went in for the 15,000 mile maintenance. The service attendant checked his records to see what exactly my car needed. It turned out that I had gotten some of the service jobs when I went in for a wheel alignment at 14,000 miles. He checked my windshield wiper blades and discovered that I needed new ones. In and out in less than an hour, with no extra work that wasn't needed.

I was very pleased with Autonation Hyundai of North Richland. They sold me the car I wanted at the price I wanted. There was no pressure like some other dealers. Ryan our salesman was very to work with as well as Ryan the general manager. Amazingly they have cars on the lot to sell Which is hard to find these days

Great experience at the service department getting engine replaced under warranty. Michael Winck was excellent service advisor, highly recommend.

Alex was so great and patience, him and the fiancé people stayed over to help me with my deal . He made sure most of everything was done before arriving . Great dealership

When I bought the vehicle it needs to be maintained for the AC and the company did not complete it on schedule.

The maintenance was not completed on schedule.

Very professional and considerate!!! Zach is an outstanding employee !

All dealerships should take lessons from this team. Their customer service was exemplary. From coordinating repairs, rental, communication and making this process pleasant and seamless, they were a pleasure to work with.

Waited over a week for repairs that were promised at time of purchase. Was promised a loaner car while repairs were being done and did not receive one. There was no communication unless I initiated it. The sales guy that supposedly organized the repairs had no idea what was going on. Was told the car was waiting for parts but nothing was replaced. The car we purchased had non-oem infotainment system that we are still having issues with. When I requested to speak to the General Manager of the dealership, I was denied. When leaving messages for the Sales Manager calls were never returned. I cannot, will not and do not recommend buying from AutoNation.

The sales experience went great. The salesman was very personable, helpful and knowledgeable. Everyone was pleasant and very good at their jobs. Thank you for making my purchase a nice experience. I will happy to recommend the dealership. Larry

Quick and helpful. I was prepared to leave my car for days. However they took it in at 8am and they paid for me to get to work, then by the time I was off my car was ready! They then paid for my ride back to pick up my car. It wasn’t a few things that needed to be completed either. I had multiple concerns. They were able to address and fix all of them in one day. I couldn’t have asked for a better experience!! I will for sure always use this service department for any future needs!

The service experience was great, my service writer was friendly and very professional, took my SantaFe back and kept me informed on the progress. I was very pleased with my visit. I will be back.

Michael went above and beyond average to take care of the problem while keeping us well informed throughout entire situation. We are very well pleased.

The service team was incredibly nice, the building/facility was clean and comfortable. They were quick and so easy to work with! My go-to place from here on out! Thank you for the fantastic service & support!

I didn't buy from here but my daughter did. Car leaks a quart of oil every 100 to 150 miles. She's on her 2nd payment and her car is still in the shop. She's a school teacher and not rich. At least they're working with her. I'll update if they get her fixed up.

Freaking Awesome!!! Zach and Dmitri were Amazing!!!! Thank Yall for helping me find and get my SUBARU!!!

Purchased a new Tucson-Hybrid from AutoNation-Hyundai. From our first meeting with salesman Mo Ibrahim, we were impressed with his thorough and professional customer service, but when last Friday's delivery day unavoidably turned upside down due to a water pressure problem in the service dept, it was Mo's time to really shine. He contacted us prior to our leaving home to explain the delay, kept us updated thruout the day and finally, when it appeared we'd have to wait until the next day to come get it, he brought the vehicle to our home at dinner time before Uber-ing back to the dealership at the end of a long day. Mo is the greatest!

Updated Mar 2, 2023 I was in need of a replacement vehicle for my old truck. After spending a considerable amount of time researching new and used trucks, I decided to purchase the Santa Cruz. Remembering the experience I had buying a vehicle for my wife last August, I called Alex and told him I was coming over to see the Night version. After a test drive, we made the deal and scheduled to meet with Zach the next day to complete the purchase. I was in and out within a couple of hours. This was another great experience for me! August, 2022 I always dread buying a new car, but Alex made it a pleasant experience, answering all of our questions, and providing excellent customer service, before and after the sale. Although the financing piece of the deal seemed longer than it should be, we received options on our financing and were allowed to select the option that was best for us. There was no pressure to "make the deal now". I will consider this dealership for future purchases.

Process was quick and easy. My salesman Alex was the best and found a car perfect for me!

Loved the no BS experience from both my Salesmen and the finance department. Received a online price that stayed the same when I went into the dealership. Honestly can be a hard thing to find in dealerships but Auto Nation seems to operate with it

I bought a 2013 camry from autonation hyundai of north richland hills, they provided me with a 90 day/4000 mile warranty. Well 1 month after buying the vehicle the passenger front strut leaked oil and failed. I took the vehicle to their service center where the car car sat for over a week. They denied the claim, stating that struts are not covered. When I got off at work I went in to pick up the vehicle around 6:30 pm. When I get there they said they didn't know where the keys were, everyone in the used car service department was gone for the day and it says they are open until 7pm. I had never in my life had to fix a vehicle 1 month after buying it from any dealer whether new or used. Their service department customer service is very unprofessional, the man that sits behind the counter shows absolutely no courtesy nor interest in helping you, also displays an attitude characterized by sarcasm because he was mocking me and just being [non-permissible content removed], knowing how frustrated I was with the situation. My lesson is from now on do my research avoid this type of dealerships and find a reputable place to buy vehicles from, and I hope my experience helps other people avoid this type of bad experiences by reading reviews and ratings before stepping into a mess like I did.

Great salesperson. Very happy to do business with autonation. Felt both sales and financial were very professional and confident in there knowledge of the elantra

From the minute, I made the appointment with a Service Drive manager, Michael Winck two months prior to the work being done on my job to the day that the work was finally completed, was a total nightmare. A 4 hour job lasted 7 hours. I was promised a call by 2pm for an update on my car, which never happens. I dropped my car off at 8am and at 2:30 I called the service department. I was not told prior to arrival that I needed to leave my car there for this repair. I asked how I was going to get home and was quickly told that if I lived less than 10 miles, they would offer me a Lyft ride which they did back-and-forth and that was the only pleasant part of the full experience where the drivers of Lyft. When I asked why I wasn’t informed of this long time or needing to have a ride to get back home for this recall on my car his sarcastic response was that we never know how long that’s going to be and when I questioned him that he knew exactly which recall I was bringing my car in, so as manager, I said he should know exactly how long and what is required for leaving or staying with the car during the repair. His first comment back to me was did you want to reschedule this appointment for a better time so you can make arrangements and I said no considering I waited two months to get in for this recall service appointment. Once I refused all the work that they suggested I have done on my car amazingly , it was done 20 minutes after the phone call I made to the service department at 2:30 to check on my car. The amazing part of that is that I was informed it was another one to 1 1/2 hours to complete the work for the recall at 2:30 but once I turned all the additional work suggested which was a ridiculous price on a new set of tires and alignment. Front brakes and windshield wipers. My car was magically. Repaired within 20 minutes. I will never take my car back to AutoNation Hyundai in North Richland Hills. I will take the additional trip to White settlement for my car needs. As a Service Drive manager, this employee needs to have a major attitude adjustment and immediately enrolled in a class for customer service because he needs it bad.

My experience with the service department was great! Quick and easy. Compared to other Hyundai dealerships, this place is way more clean, comfortable and even provides coffee and snacks. It will be my go-to dealership from now on.

I received my first oil change at Autonation N. Richland Hills, about a week in a half later I notice there was a oil leak. I had a friend look into it for me and notice the oil drain bolt was loose. It was so loose it can tighten it with his fingers. Perhaps service was in a hurry and didn’t securely tighten the bolt. Other than that customer service was ok nothing memorable just doing their job. Service was done in a timely manner.

I was greeted immediately by Brian who also explained all of the features of the Santa Cruz. Dimitri was then introduced to me to help work out an acceptable deal. Everyone I worked with were genuine and really listened to any concerns I had.

I had to edit this review because I had a good experience with the buying process of my vehicle, but 1 month after buying the vehicle it had a suspension problem and I brought it to service center for repair but, they are not fixing it because the 3 month/4000 mile warranty doesn’t cover struts. I had never in my life bought a car wether new or used from a dealership that I had to make repairs to it after that short period of time after purchase. I will definitely not ever buy another vehicle here and I will not refer anyone else to this place. Very bad business I hoped the vehicles sold here were in descent shape with parts that were worn out replaced before selling them. Just be careful with your purchase and watch out for extended service warranty, if they don’t honor their own 90 day warranty I doubt they will honor any other…

Was able to drop off vehicle the night before appt. Got my A/C fixed, as well as some recalls done.

I made a purchase of a 2010 Nissan 370Z and my most moment was meeting with Donald Davis, he provided excellent service and salesmanship. He constantly reached out to me and made sure all was well with the purchase. When I had questions, he provided me the information I needed. I would buy my next car from Donald and AutoNation Hyundai North Richland Hills.

Great experience from TJ and Luis in purchasing my pre-owned vehicle and trade-in. Low pressure and answered multiple questions that I had.

When I arrived with my car in the morning, I went into the service center office area to make sure I was in the correct area. I was not greeted, the employees continued talking to each other even though I made eye contact with. After a while someone finally greeted me and told me what to do. I was waiting in my car and one of the guys came out with an iPad, I rolled down my window and said hi. He did not acknowledge me for a while and it was quite weird. The evening though was completely different! I was immediately greeted when uI came in and assisted!

The sales person, Celeste,made the entire experience very nice.

Bought a Tucson Hybrid 2/22. Was scheduled to be prepped and delivered @1PM on 2/24. Received notification from Mo I. (our salesman) that there was an issue with water pressure at the dealership resulting in no way to wash/prep the exterior. Mo said he'd stay on top of it until car was ready. When car was finally prepped it was at supper time. Instead of rescheduling our delivery, Mo was thoughtful enough to drive it to us for turnover, then Uber back to the dealership to close out a long day. Excellent customer service! Beyond this small hiccough, it was pretty much a typical 2020s car buying experience, complete with a low-ball offer on our existing vehicle from the used car sales mgr (we weren't looking to trade it in), and a strong push for what could have added up to some 20% of MSRP to the price had we purchased all the "warranty extension/enhancement pkgs offered by the finance mgr (we didn't bite) , but the professionalism of Mo is what cinched the deal. I might or might not buy from AutoNation Hyundai-Hurst again but if I do, I'll only buy thru Mo.

Brian said he had two hybrid suvs and I could drive one off the lot that day. It took aboutc6 hrs but that is what happened.

Hyundai is involved with a scam. They are charging lease customers in Texas extra for what they “call” taxes. Check your accounts and speak up. No one will help you when you point it out. They clearly have neglected their customers.

What an Amazing dealership!!! What can I say… looking for the best deal in town… Autonation will make your day😊The dealership has been a professional atmosphere with ethical practices. I am working on my 3rd purchase and I am excited about my journey.. Thanks to all of you at Autonation. Nathan, you got those numbers to work. No one else could have done it better!!!

From start to finish, everyone was most patient, no one pressured me and all worked with me on several different models before finding the car I finally drove off the lot. I appreciate the finance manager asking me to consider extended warranties because I have already had to use the windshield protection plan.

I had Mo as my salesman and Samantha for finance. Both were great to work with. No high pressure from anyone there!

We purchased a new vehicle about 2 weeks ago from Celeste. She was such a delight. She was admittedly new to the job and if we had a question she didn’t know the answer to, she didn’t hesitate to ask for clarification. She followed up in the days after our purchase to make sure we had access to the Bluelink feature and didn’t have any trouble logging in. When I called her with a question, she found the best answer and relayed all of the details immediately via text. We love our new Palisade and couldn’t be happier with how Celeste has taken care of us before, during and after the sale.

When I arrived with my car in the morning, I went into the service center office area to make sure I was in the correct area. I was not greeted, the employees continued talking to each other even though I made eye contact with. After a while someone finally greeted me and told me what to do. I was waiting in my car and one of the guys came out with an iPad, I rolled down my window and said hi. He did not acknowledge me for a while and it was quite weird. The evening though was completely different! I was immediately greeted when uI came in and assisted!

Everything went smoothly from start to finish. Jorge was wonderful and made me feel very confident that I was getting the best service I could. He communicated with my insurance company as needed and made sure I was kept informed of the progress. Will continue to come to North Richland Hills AutoNation.

Went in yesterday morning looking for a car and I was assisted by the Sales Manager Jason Rudd, Great man! In the past, I have had trouble buying a car, but the staff, from the beginning to the end were phenomenal! Jason Rudd, worked hard to get me in a car I love and at a price I can afford. Thank you so much Jason Rudd!!!

Had to wait a month to get it serviced . They had my car for almost two weeks.

I took my vehicle in for a recall repair, they guy at the service desk said that it would take about four hours to complete the repair. He did a great job keeping me in the loop on my vehicle and it was completed in about an hour. All the employees were very professional even the salesman who was trying to help me purchase another vehicle. Thanks for an all around great job.

Excellent people. Excellent service.

Wonderful in every regard...Great timely service...friendly, explained everything that was done to my SUV. ABSOLUTELY no problems....great service representative.

Jaden Jassin, the seller was very helpful and kind during the process. Was like being with friends and family. Was a good experience.

This was my first time to purchase a car by myself. Linda Sieford at EECU told me what a pleasant experience she had 3 wks ago at Auto Nation where Jesus Fernandez was more than accommodating in helping her select a Palisade SUV. She bolstered my courage to venture out on my own. I went to Auto Nation on Valentine's Day, asked for Jesus Fernandez, and voila we were in sync immediately. Not only Jesus but everyone had a smile and friendly hello. Zack Davis, who completed a plethora of forms for my taking ownership of a pre-owned vehicle, was excellent in explaining the process. So kind! Had I known 10 years ago how enjoyable it could be for a female to purchase a car, I'd have gone to Auto Nation 10 years ago. Thank you to everyone. I am so pleased! Cindy Drone

I have worked with Mo Ibrahim since 2007. He has always been concerned with my needs as a customer. I have bought 5 vehicles from him and would not be comfortable going to anyone else. I also appreciate the ease of finance, Randal Cook who made the finance part super simple.

Great service! Great people.

It was a pleasure working with my salesman Mo Ibrahim. No high pressure sales pitch. Very helpful and knowledgeable!

My car was serviced when promised and on time

It was a pleasure working with my salesman Mo Ibrahim. No high pressure sales pitch. Very helpful and knowledgeable!

Great service in sales and maintenance

Yes when arriving to the lot around 7:30p.m. Purposely I walked around to see who would come out and help and then we saw Mr. Jason. From walking in having everything in order, great communication skills and not pressuring me not one bit. HANDS DOWN MR. JASON and the finance person Mrs. Samantha showed me great business and felt peace all the way through while signing papers!!

I have purchased many cars and have always felt like I was taken advantage of. Randell Ccok processed my paperwork and made me feel like I was speaking with family. He made sure I understood every single page I had to sign. Alex Ajraz took me on my test drive and when I tell you he also made sure I was completely satisfied before we went back to the dealership. He made sure I had the driving experience of not just the highway but residential road, including rough roads. If you are looking for a honest and completely satisfying car buying experience visit Auto Nation Hyundai North Richland Hills. YOU WILL NOT BE DISAPPOINTED!!!! I love my Mazda CX-5🥰

Had such a great experience getting my car serviced here- Jorge and the service team are true professionals that care and I cannot say enough about the outstanding service here- I even got my state inspect there- if you have a Hyundai and need it serviced or even an oil change I highly recommend you will receive the best service around!

I will always go to AutoNation Hyundai and the service team is 5 star.

Absolutely amazing service! Jorge and the service team took such amazing care of my vehicle and were so kind! As a single female it is great to go somewhere the service technicians are honest and care- that’s Jorge and his team, even got my state inspection there! Really just cannot say enough about the top notch service received. Also Frank and the parts team were amazing as well! Will not hesitate to come back here for service including oil changes! If you need your Hyundai serviced, this is the place to go!

Great service experience today. Thanks Jorge. Real half and half would be good to go with the coffee instead of corn syrup solids

Had such a great experience getting my car serviced here- Jorge and the service team are true professionals that care and I cannot say enough about the outstanding service here- I even got my state inspection there- if you have a Hyundai and need it serviced or even an oil change I highly recommend you will receive the best service around!

Had such a great experience getting my car serviced here- Jorge and the service team are true professionals that care and I cannot say enough about the outstanding service here- I even got my state inspect there- if you have a Hyundai and need it serviced or even an oil change I highly recommend you will receive the best service around!

Great buying experience with Ryan and their team!

Brought car in to fix windshield wiper spray problem. Was taken care of in a timely manner.

Fast efficient clean thanks. sounds like this recall service is a bandaid rather than a fix. Tranny can fail and hyundai reprograms the limp home option?

Zach in service is very nice and helpful, would definitely recommend.

Very friendly show all details and allow u to ask questions enjoy Hyundai North Richland Hills

I don't know about the buying experience but I went there to see a vehicle. The sales person was good and communicating effectively but I decided not to get vehicle with them so the manager came and started pressuring me to buy the vehicle. I said I will need some time to think about it but he kept mocking me and I was bewildered.

Tried to schedule my broken down vehicle for a recall repair because clearly they didn’t do something right the first time

I am very pleased with the service dept. They are prompt in getting my vehicle diagnosed and upfront about the time frame to notify me of any issues. Michael in service is always professional and helpful when I bring my car in. He also makes calls and texts me when a problem is found and when my vehicle is ready. Thank you for the exceptional customer care and service I get every time!

My service advisor Zachary is the Best! He always delivers on his word. He has been my advisor now for 2 years and not a visit that goes by is a great visit! Thank Zach for your hard work and dedication to your customers!

Zachary was my advisor he takes care of my auto fast.

Alex from the start was so nice and so helpful and explained every detail for the process of leasing our new car. 10/10 service!

Alex from the start was so nice and so helpful and explained every detail for the process of leasing our new car. 10/10 service!

They guy I worked with was not only good at his job and communicating. He was also funny and understanding. Even though I was not there for the car I want it raining in the car that I like and want it as well if that makes sense.

Great buying experience, but it was a headache to get my vehicle. The systems were down, so I had to make two trips. Then, the salesman didn’t deliver the vehicle when I was ready to pick it up. I felt like there was some difficulty due to his lack of honesty in setting expectations for the pick up. He could have told me the truth about the vehicle being ready, but he just wanted me in the door. It was a waste of time.

staff was very helpful and friendly. went above and beyond to make sure services were performed quickly. waiting area was comfortable with beverages and snacks.

The dealership people are very nice,specially the gentleman in finance was very sophistically humorous!! The whole process was quick, easy. They were willing to negotiate the price for customer satisfaction. Overall my experience was great.

I pulled in, they took my keys and I was there about 30 minutes and service was done on my car. Nice

Fast Service and Friendly Staff. Thank you Michael

This is my first time to have to have my car for maintenance. The people up front were extremely nice explained how long it may be and I was pleasantly surprised when it was half that time. Everything was explained to me, they washed the car and I was on my way. An excellent job

Alex took care of my wife and I during the whole process of getting our new vehicle!

I had my car serviced there and they were fast and efficient and let me know about the next services recommended without being pushy. If was great!

My car had been at another Hyundai dealership in Weatherford for over 3 months with a noisy grinding in the front end. They finally told me it was fixed, but it wasn't. I took it to Autonation Hyundai on Monday morning. Michael in the service department got it logged in and I went home. That afternoon Michael called me to let me know what they found wrong. The next day he called me to let me know it was fixed. I picked it up on Wednesday and it is indeed fixed. Autonation Hyundai did in two days what that other service department had not been able to do in three months. And Michael kept me informed and updated all the way through.

We are so pleased with how easy y’all made our car buying process. Jesus Fernandez was so helpful and friendly and very proficient. Thanks again for making this so easy.

I purchased a 2023 Palidade XRT and had service excellence the entire visit. Jesus and Jason were so respectful and professional throughout the entire experience. I would recommend my family and closest friends to the North Richland Hills dealership any day. Thank you, Linda Siegert

I recommend everyone to go to another dealer. I made an appointment aproxametly two months ago, with a request for a loaner, the service writer condescendingly told me I will not get one no matter what. This place has given me too much grief, they left loose oil filter cover on one car,did not even bother to put one on on the other. They also dented the same car. Now they just released my vehicle without performing the safety recalls, I think four of them are pending. I will contact Hyundai USA and see if that's a good idea to release a vehicle with fire hazards.

The driveway to the service department was an obstacle course with workers cars parked on it, and those stupid speed bumps. I?m sure the workers cars will soon be gone, but unfortunately, the speed bumps will probably remain. It would be nice if they were removed.

Called to get an estimate for maintenance on my Hyundai, got transferred to two service advisors who didn't answer their phones. I called a third time and spoke with an off-site appointment person, who said she can't do anything. Going to another location.

Excellent customer service in the service department. Michael explained everything in detail about my vehicle and what needs to be done now and in the future. I will recommend the service department to my friends and family.

Quick, efficient. There were no surprises, no changes in price. Very friendly and helpful! We will definitely ship for a car there next time.

Lacks mechanical knowledge replaced a battery to fix a miss fire. Did not fix it . Said there was no engine light or codes after they replaced the battery. Extremely slow said it could take 3 to 5 weeks to diagnose and fix the car Would not recommend this company

The entire process was quick, efficient, pleasant. An excellent deal, friendly personnel and so very helpful. We recommend this dealership to everyone!

Bought a 2021 Jeep wrangler spent over 40,000. And just to get one key. Talk to manager Luis to see if he would assist me on getting another one and basically said not their problem. So now I have to spend more money to make another key. I guess a person needs to ask if there’s 2 keys before purchasing a car from them.

Bought a 2021 Jeep wrangler spent over 40,000. And just to get one key. Talk to manager Luis to see if he would assist me on getting another one and basically said not their problem. So now I have to spend more money to make another key. I guess a person needs to ask if there’s 2 keys before purchasing a car from them.

Incredibly easy, friendly, more than willing to do what we needed. Communication was excellent. I would definitely drive two hours there to buy my next car.

I was a little apprehensive selling my vehicle outright to them. I worried I would not get a good offer. Jeff's customer service was excellent, and he offered me over $1000 more than my next best offer, and took care of all the payoff paperwork for me. Next time I sell a car, I will call Jeff first!!

Always do a great job. Communicate well, which is key when you have no car! Only Hyundai dealership I will go to.

They were promp; professional and courteous.

The service representative was professional polite and helpful. My experience was great!

I made an appointment with Hyundai Auto Nation in North Richland Hills. The service was great as as usual. The service advisor always checked in to let me know what needed to be done and how much longer I would wait. I like they stay ontop of things .

My purchase at AutoNation was hassle free and fairly quick. Donald and Zach did a great job with the sales and the paperwork.

Michael (49ers service rep) took care of things. Kept me updated and the repair was completed in a timely manner

Ultimately had an engine that needed replacement. Hyundai replaced it but the process is ridiculous getting to the point they do it. George is the best to walk you thru this process and maintains his professional demeaner while the customer gets more frustrated. He keeps you calm. Special mention to Michael also. They are both great at dealing with my frustration. I will definitely return to this Autonation in North Richland HIll because of the great customer service. Thanks George.

up front pricing, honest

Came in for an oil change and had an amazing experience with the service desk clerk, Michael. This is my second time going there for my car's service needs and every time the service is prompt and helpful.

up front pricing, friendly, professional delivered vehicle on time. No surprises

I always buy parts from this location and I get good service but I brought my vehicle for diagnostic but was not impressed it took well over a year for them to even get to my vehicle but whats even worse is I did not get the answer I needed instead I was charged a diag $220 fee and told something totally and related to the issue vehicle came in for plus all the towing costs and the price to replace a battery and a radiator and a coolant sensor I was quoted over $1800. Being in the automotive field myself I thought the whole thing was ridiculous. But all in all I think they do a good job I just don't think my service was handled in a good manner I was disappointed as I thought much higher of them before this.

Recalls are always an inconvenience, but this experience was the best on my list. Staff had great customer service and even made arrangements for a ride home.

The advisor acted promptly and professionally. I was pleased with the work that was done.

Fast and easy process. Straight up no haggle prices and no pushy salespeople. Highly recommend!

The advisor acted promptly and professionally. I was pleased with the work that was done.

Joe is so accommodating to not cause any undue hardship on my time. The rest of the team deals well with insistent clients like myself. Kudos to all their customer relations skills.

Good experience My daughter bought her first car and the treated her great 👍

Regarding my recall fix, I scheduled the fix but then they weren?t even sure they had the part once I arrived for my scheduled appointment. Fortunately, they did have it. I took off work for this so I would have been pissed if I would have had to reschedule. While I was there I was supposed to test drive a new Hyundai Palisade Calligraphy Series. I told the salesman exactly when I was going to be there. However, when I arrived there was no vehicle for me to test drive and the salesman didn?t even tell me himself. He just passed me off to someone else. I?m interested in buying a brand new vehicle and I believe it is one of the most expensive vehicles this dealership has. On top of that, I am currently on my third Hyundai. The next one would be the fourth. However, I feel dismissed. It seems as though the dealership isn?t very interested in my continued business. I understand there are shortages, but seriously the dealership needs to have more vehicles available.

A rep I met briefly wasn’t helpful or even tried to, just because I drive a KIA.

Communication was top notch, customer service was thorough and clear, and Jorge was fantastic to work with!

Great customer service by service advisor but had to go back to the dealership because my car was leaking oil after having it serviced for an oil change. They took care of the problem as the service tech has not securely tightened a part when oil change was done. Good customer service, but it was an inconvenience to have to return to the dealership due to a service repair oversight that could have been avoided.

Friendly, knowledgeable and not pushy. Pricing flexibility was average to below average.

Customer friendly and quick

Just bought a new Hyundai Tuscon from AutoNation Hyundai North Richland Hills. Our salesman, Donald Davis, was extremely helpful! He got us exactly what we wanted and helped us through the process with patience and understanding. We felt no pressure during our time there. Everyone involved was so helpful and knowledgeable.

Thanks to Joe, Zak, and Michael for taking care of my White Lightning! I love my new Sonata 2021 and all the exceptional features have given me so much comfort and confidence while driving! I did look at other new vehicles, but none compared or matched the Hyundai Sonata Limited I got more then I ever needed! Maintenance at AutoNation in North Richland Hills is Amazing and a great experience, I've been going to them including my 2011 Sonata now for over 11 years !

I am editing a previous review. I had a frustrating time getting service scheduled, and that experience keeps my review from being a five. However, once our service was scheduled, our appointment was great. They performed all the recalls and warranty work we needed. The service manager communicated well with my wife, and the work was completed on time. I’m hopeful our next experience will be just as good.

Excellent Customer Service, nice comfortable lounge area. Only downfall it took 1hr and a half for a Oil Change and Tire Rotation. It was a bit busy.

I bought a Honda Accord from the NRH automation and I’m happy with my purchase and service. My sales professional was very upfront with all the info, even as some details changed throughout the process with banks etc… their honesty is something you don’t see in this type of business now and days.

I bought a Murano and they were awesome. I feel the service they provided was accurate and went above to make the customer happy. So thank you Sam, Jason and Luis for finding me my dream car!!

Was there for 25 minutes nobody ever asked if I needed help going to their competitor

Mo was amazing. He came in on his day off and was very helpful

Will keep it simple. - Bought used card end of Oct 2022 after they said they fixed interment lights issues. - Under warranty for 3k, 3 months (so end of Jan 2023). - Took to Auto Nation Frisco (close) and they couldn't work on for 21 days, then said they don't have the right tools. - Took to Auto Nation Jeep (this car is a jeep), they found the issue and fixed it but said it wasn't under warranty, but if you take the receipt to Auto Nation Hyundai, they will probably pay you back. - Just talked to the used car sales Manager. And I quote, "well it was working when you drove it off the lot." (Well doesn't mean you fixed it right!!!!). ALSO, well Auto Nation Jeep should have CALLED HIM and would have resolved it. So basically passing the problem onto other people. I would never buy a car there ever again! Be careful buying here. With all the cars I have bought never been this bad.

I have to thank Jason, Sam and especially Luis for helping me find a car of my dreams. Luis was instrumental to making the deal happen. They were helpful and informative throughout the whole process . My new ride!!

Great service! Everyone was so nicely and helpful throughout the process of buying a new car.

This was an insurance claim and the dealership, specifically my service advisor, Jorge Caldera, went above and beyond to maintain clear communications through the process. The service center provided me with transportation at drop off and arranged for my rental car return at pick up. I did not check the engine compartment for clearance of all damages when I picked up the vehicle, but checked at home several days later and there were a few chew spots on one of the lines which I will follow up on with the insurance company and the service center. In summary, the experience was excellent. There was no timeframe promised so I answered that question as "no". However, clear communication was provided on the status and completion of the repair.

I came in last month very open minded regarding my car situation. I didn’t think that I would leave the car lot with a new vehicle but I was in for such a wonderful surprise and left with tears. The customer service was amazing with salesmen Darius who made sure he communicated honestly with me throughout the entire process and worked with me to get the best terms for my deal. Once approved, I was then introduced to one of the most kind hearted finance managers I’ve ever met, Zach. Who went above and beyond to make my deal even better. All in all, I highly recommend this location and the people there. They take pride in making sure you get the best deal possible regardless of your situation, credit score or income. They will do their absolute best. Thank you again!

Zach Mobley is my Service Advisor at Autonation Hyundai in North Richland Hills. This is the second time I have had Zach as my SA. He is always courteous, helpful and efficient. He got me an appointment within a few days of my phone call. On the day I brought the car in, he worked with the Service Technician to understand the "noise issue" I was having on my 2018 Santa Fe. He called me a few hours with a diagnosis and was told the repair was under warranty. The parts were ordered and arrived and installed in a timely manner. I was satisfied with the way my repair was handled by Zach Mobley and Autonation Hyundai of North Richland Hills.

Alex was very personable and patient, sometimes explaining things twice to be sure I understood. The dealership is clean and well appointed. I would definitely recommend this dealership and my salesman Alex Ajraz.

I had an appointment on Monday at 2:30 and an hour later they never got to me. They said they had trouble with another car. Now I have to come back another day. That was not good since it’s hard for me to get in.

The entire process was SMOOTH and PHENOMENAL. I cannot thank Abdiel and Zachary enough for creating a welcoming environment. From test driving to financing and completing the process I was very impressed. Thank you AutoNation Hyundai.

Excellent customer service. Look for Jesus Fernandez in sales, he will guide you all the way.

Very good service and fast.

I was a first time car buyer and they made the whole experience simple and informing

I was there for an oil change. They did it on time and professionally.

Not a good dealership - mostly because of their management team. Buty a car elsewhere

My dealer, Donald, went above and beyond in helping me choose the right vehicle. He and his crew bent over backwards to make sure I got it at a price I was happy with as well!

Abdiel Rodriguez helped my wife and I find the best Santa Cruz truck for us. He was attentive and made sure to explain everything in detail- dealership sales and warranties. He made this experience a very simple and fast process. At most we spent 3 hours (test driving, paperwork and driving out). Nobody wants to be at a dealership all day and Abdiel made sure it was a speedy process. Hands down the best car buying experience I’ve ever had. Thank you Abdiel.

Jaden is an honest Salesman. We were treated like royalty the entire time we were there.

I was kept informed about the progress of my maintenance issues. The Rideshare from and to dealership went well.

Excellent team, see Jesus at sales...

Were able to address the items on my car then, or order the parts to have it resolved as soon as those come in. Gave me a complimentary Lyft ride to and from house, which was very nice- thanks!

The seller is very professional, explains and helps you throughout the process of your purchase.

Ally was very helpful and listened to our needs to do her best in saving us time at the dealership. We were also very impressed with the finance person, Randall, who was very pleasant and didn’t try to sell us anything we wouldn’t need. I would have given 5 stars except for the disrespectful encounter we had with the used car sales manager, Luis. If it hadn’t been for Ally and Randall, we would have taken our business elsewhere.

Ashley was amazing! We were looking for a new vehicle that our handicapped son could slide into easily. She went above and beyond to try to help locate one.

Alexandria is an excellent and attentive salesperson. The new showroom will be gorgeous when completed. My new vehicle is awesome; it was delivered ahead of schedule and in pristine condition. Very exciting!

Excellent exp. I was given car earlier than committed time.

Alexandria is an excellent and attentive salesperson. The new showroom will be gorgeous when completed. My new vehicle is awesome; it was delivered ahead of schedule and in pristine condition. Very exciting!

GREAT STAFF AND ALWAYS A PLEASURE DOING BUSINESS WITH THEM.

Buyer beware - I didn't buy my car here as I wasn't happy with the Sales department about 2 years ago (hey maybe its changed) & had a wonderful experience at another dealership in DFW area. This service department is much closer to my house, so I've been using it for the complimentary 3 year/36000 mile maintenance. Nothing stellar - they get the job done. However found out today - it is ONLY for 4 times no matter which Hyundai dealership you go for basic maintenance while under maintenance warranty! I haven't been able to find this in writing specifically & waiting to hear back from Hyundai but I've only brought in when service notice went off in my car so nothing excessive - 5th oil change at around ~30k. I really love my car but this is very deceptive & disappointing! Just spreading the news so other new Hyundai owners are aware of this catch. I'm used to taking a car to my local mechanic once the warranty & maintenance coverage runs out just wasn't expecting it to be before 36k miles. I told the Service advisor & manager that I'd get next general maintenance done elsewhere & they didn't seem to care - wow -

After reaching out regarding some car trouble the gentlemen that I spoke with in service were most helpful! I tried calling two other dealerships that were closer to where I was, but AutoNation was the only one that gave me some helpful advice and were willing to try to help me. I will continue to take my car to AutoNation even though it is far from my home because of their care for this one individual!! THANK YOU!’nnn

Sales person very professional not pressuring

absolutely pleasant!! my car is amazing!! thank you guys so much, specifically Ryan Lovin. he was absolutely amazing.

great experience super fast and really easy

The service was excellent, I needed oil change. I was in and out no more than 45 minutes, sooner than was promised.

Everything went as expected. Jorge checked me in right away, knew the reason for my visit, and said the work would take about an hour. It ended up taking less time. Jorge then went over the work and checked me out in a matter of minutes. My car was already waiting for me. I couldn’t be more pleased and I really appreciate that Jorge was very courteous and professional.

I love my Elantra Hyundai Sel 2022. Great design, nice color, great technology and the best I filled the tank with only $26. Thanks AutoNation North Richland Hills.

Quick service and able to have coupons applied for discounts, great recommendations and friendly service! Love my Hyundai and the service I received was top notch!

I bought a 2023 Palisade from them and I wrote a personnal check paying cash. They didn't set the vehicle up or give me a tour of the place introducing me to the Service Manager because they were convinced I didn't have the money and the check was going to bounce. Then they were going to repo the car. I am being discriminated against by personnel that works there. See they refer to me as the "GUY" which shows zero respect. In good faith I bought a vehicle and they let me drive off with it with an incomplete setup nor did they show me around the vehicle. You earn trust it is not given to you. What is going to keep them from vandalizing my car or stealing something in the car. They start it by saying there not going to get "paid". Their caught now it's CYA. Denie everything. They made what was supposed to be an enjoyable experience into an ugly situation. Again they were convinced I didn't have the money. What gave them that idea. I am the Jew in the room.

Great service, service advisor was prompt and knowledgeable.

Jorge greeted me with a warm smile upon an early morning arrival. He was polite and efficient. He kept in contact with me about the progress of my car. When I returned to pick up my car he processed everything quickly and got me on my way. Thank you.

Over all it was a great experience. The finance guy was not friendly at all but besides that it was good .

I had a great experience in this dealership. We got our 2023 Hyundai Palisade through them and our agent Mo Ibrahim is very friendly and reliable. He?s really patient and really does what is best. Glad that he is the one that assisted us. The staff are very professional and at the same time very approachable. Would recommend this dealership.

The sales persons Alex and Ryan were very responsive. They made sure I was provided all information I needed.

Best experience ever at a dealership! Got the Elantra SEL I wanted and I love it! This is the 2nd Hyundai I've owned. I lot of bang for your buck with great warranties.

The service was excellent. Alex answered all my questions. Thank you.

It's the central place to buy a car. And than, Jaden and Brian are helpful and nice guy. They explain about the car in detail. They have a lot of customer experiences. Thanks Jaden and Brian for helping me. N Joi Naw Tawng

Service Adviser, Michael Winck, was very helpful and courteous. Service items handled quickly-no issues.

I have bought and sold a car at this dealership. They are fair and professional. Excellent service all the way around!

When they service your vehicle, they leave figure or hand print inside your car and floormat.

We purchased a 2017 Honda CRV. Alexandria Hastings did am amazing job from start to finish helping us find a suitable replacement. We highly recommend her and Auto Nation to anyone in the market for a new vehicle.

I purchased a vehicle in March and the whole experience has been amazing, my salesman Charles found me exactly what I wanted. Justin in finance got me the best coverage and warranties. And Zach in service was able to fit my car in and give me an oil change in record time when I needed it! Grateful for all the departments at Hyundai working together to make the customer service experience a great one at all times!

Mike in the service department is the best in the business. We drop off our car and Mike does the rest. We will be back.

Great service and communication. I bought my new car the same day I went to look at it. Thanks!

Just purchased my 4th Hyundai from AutoNation, they just keep getting better. My Tucson Limited has all the bell and whistles a girl could want. I love the air conditioned seats. Mo is always a pleasure to work with.

Never have been dissatisfied with services there. Joe Barker was especially helpful and kind to me today. I rate him top in every area.

My experience was not very well I called in regards to a certain vechile drove over an hour to the location to get there and the car was being repainted because there was a dent in it which was not disclosed on the websites nor pictures. I was told I sign my papers they would bring me my car that next day. No car no call had to call them several times and get the run around then revive the car and he had not be serviced had to give the car back for a week before they got everything right. I called for the GM several times and have yet got a call back the experience was the worst I had buying a car. My suggestion is hold them to everything check everything on the cars before signing everything don’t assume the will fix anything.

Best Service I've ever got from a dealership. Everyone was very friendly.

Went in "just to see" the Santa Fe and got out of there with a brand new one!! Everyone was super accomodating, information was clear, process went smooth, cars are great!! Would definitely recommend. 10/10! Thank you :)

Knowledgeable and professional service dept. Great customer service. Thank you

I've purchased several vehicles from AutoNation in NRH,always a great experience. And I like the cars too!

Alex was a great help, as was the finance rep

Justin Moore, Finance Mgr, will cheat, lie and FORCE OIL CHANGES ON YOUR BILL BE CAREFUL. check your finance papers

I had a good service on my car. Michael was very attentive and explained everything to me patiently. They did everything I requested for.

Jaden was my Sales Consultant. I recently bought a Hyundai Elantra Value Edition Scarlet Red. I love, love love my car and everything about it. It's perfect for me. I walked into the dealership with two pre-approved auto loans (Bank of America and Capital One). The dealership beat both their offers so I financed my car with their lender. Jaden my Sales Consultant was patient, very kind, knowledgeable and accomodating toward me through the entire buying process. It was a pleasure working with him, especially since it took me two weeks to come back and buy the car after I initially found it. I was all over the internet looking for a pbetter price/deal for the Hyundai Elantra Value Edition and didn't find one. Trust me, please go see Jaden at the dealership and he'll take excellent care of you too, sale you a car at a great price and they will get it financed too with a much better deal with the lenders they work with. Again, trust me and go to AutoNation Hyundai North Richland Hills to buy your next car!

Jaden J. was my Sales Consultant. I recently bought a Hyundai Elantra Value Edition-Scarlet Red from Auto Nation Hyundai North Richland Hills. I love, love, love my car and everything about it. It's perfect for me. I walked into the dealership with two pre-approved auto loans (Bank of America and Capital One). The dealership beat both of the offers I was pre-approved for, so I financed my car with Auto Nation Hyundai North Richland Hills lender. Jaden my Sales Consultant was patient, kind, knowledgeable and so very accommodating toward me. It was a pleasure working with him, especially since it took me two weeks to come back and buy the car after I initially found it on Edmunds.com. I was all over the internet looking for a better price/deal for the Elantra Value Edition. I could not find one and finally came back and bought the car from Auto Nation Hyundai North Richland Hills. Trust me, please go see Jaden at the dealership and he will take excellent care of you too from the beginning to the end of the buying process and also sale you a car at a great price. They will finance it too with a much better deal through the lenders they work with. Again, trust me and go to Auto Nation Hyundai North Richland Hills to buy your next car!

I always enjoy my visit to AutoNations Hyundai Richland Hills. Staff is attentive and friendly. Recently representative called me to remind its time to make an appointment and then followed up. No effort from my side. Service was completed within the time indicated. I bought my third Hyundai in this location and they will always have my preference.

great service and straight forward staff

convenience and knowledge of staff

Although because of construction its tough to actually find the service department, my service guy Mike was very informative and helpful. He helped to save me money and he actually called me after I left my wallet at the front desk! I retrieved it 2 hours later with everything intact. Thanks Mike!

I took my 2014 Hyundai Santa Fe Sport in for repair on the replacement engine. The dealership kept it in the back lot for 7 weeks before the problem was diagnosed. I was informed that $1,000 was required to fix it it was no longer under warranty. There were only 14,000 miles on the replacement engine and I am the original owner. I contacted Hyundai Corp. and filed a complaint. After another week the case manager informed me that she had contacted the dealer where the car was in for repairs, but it was the wrong dealer. Finally, after 8 weeks the car was repaired under warranty as it should have been. But only after several temper flare ups on my part. Even the diagnosis was not done without my getting both angry and insistent. VERY POOR CUSTOMER SERVICEf

I purchased a 22 Elantra N on 01 July 22. The add ones that I was required to purchase are failing apart. The $800 window tint has bubbles through out all 5 windows. The door edge guards are falling off, and the bumper appliqué is entirely missing. Additionally, the sales manager would not let me use my own financing. Instead, I had to use their in-house financing, which costed me additional money. Also, Robert Gonzalez told me I was authorized a compentary wheel and tire package. But looking through the paperwork, I was charged $529. I’d like a refund on these purchases that are falling apart, as it has shown that Auto Nation employees are inept to complete the work properly and at worst could be out right lying to customers to make money. Please let me know what info you need from me.

Local convenience, excellent service department, and I love my Santa Fe!

My family of 6 just moved from South Korea back to the US (military). After picking up our vehicle from the Vehicle Processing Center we noticed there was something wrong with the handling as it was bouncing us like bobble heads. Zack Mobley and team made the process from them on completely painless. Zack provided a free multipoint to identify the issue then replaced the faulty shock assembly the same day with parts in stock. Zack was honest, upfront, and very polite. He called us a Lyft on top of that and covered the bill. I highly recommend this service department, especially Zack Mobley.

Service Advisor Joe is awesome

My 2011 Genesis Coupe had issues that started while under warranty, but could not be duplicated till after warranty expired. Service Manager John And Service Agent Michael both worked extremely hard to get issues covered by warranty. I got a both my engine and transmission rebuilt under warranty. I can't imagine what this would have cost me if not for them fighting for me. I can't thank them enough.

Maverick was our sales rep and he was Amazing! We had been looking for a new car for months and he helped us find the perfect match for our family! This was such a smooth transaction and I appreciate Maverick for all the help and information he gave us. Highly recommend!!

Maverick was our sales rep and he was Amazing! We had been looking for a new car for months and he helped us find the perfect match for our family! This was such a smooth transaction and I appreciate Maverick for all the help and information he gave us. Highly recommend!!

Joe was amazing! Highly recommend!

Jorge in the service department is awesome and John the manager is 2 of the best employees that they have!

Ryan worked hard to help me get my new car. He kept me updated as we waited for my hybrid Tucson.

The North Richland Hills location is great! All the people in their service dwpt are so very nice and Zach kept me update during the entire process. Would absolutely recommend them to others.

We had an amazing experience buying our son a 2022 Santa Cruz. I Highly recommend Ali Hastings and Jaden Jassim as sales consultants. The process was smooth and fast. They went above and beyond to meet our expectations! We were late to our appointment on a Friday evening and they didn’t mind it at all! We got to the parking lot and they greeted us like we were family. They know how to take care of their customers!!! Ali has answered any questions we had and have had late in the evenings and even on the weekends. They really know how to take care of their customers!!! The service is amazing!!! A BIG PLUS IS THEY DON’T CHARGE A MARKET ADJUSTMENT OR A PACKAGE DEAL TO REPLACE THE MARKET ADJUSTMENT!!! If I could rate them more than a five star, I totally would!!! I would totally 100% would highly recommend them! They just won a new customer! They definitely have my future business!!!!

I had a difficult time getting in touch with anyone at the location. Finally someone was able to transfer me to George. He was able to fit me to get the part replaced on my trunk. When I got there I locked my keys in my car. Him and a member of the maintenance staff successfully unlocked my car!

We took my wife’s 2015 Sonata in for a recall and and small oil leak. The recall item was 100% covered of course but I was expecting to get gigged for a couple hundred dollars to even look at the oil leak. The technician inspected the car and torqued the drain plug which fixed the leak. All at no charge!! Did I mention our car was washed too? Awesome job AutoNation!!

I've always had a good experience when taking my vehicle in for service. Highly recommend them to anyone needing Hyundai work done.

After REPEATED times being placed on HOLD to just make an appt for oil change at Hiley in Burleson for over a year and voicemails to manager ignored, I decided to take my car to AutoNation in NRH and couldn’t be more happy! THANK YOU Helen for actually answering the phone & always being so pleasant. Thanks to the guys in Service who got me right in & out PDQ👍. You’ve won my future service hands down!

I bought a Hyundai Tucson hybrid through them, their service has been remarkable throughout the entire process of reach Out to me and financing. Ryan lovin has been of great help this is my first Hybrid and its super techy ryan has always been there no matter what time i text him he always responds to my queries. This dealership has made my entire car buying experience very smooth , i was in and out within 2 hrs with paperwork and test drive! Ryan is very helpful he made sure the car was ready with a full tank and spotless for me to drive away!

They are very helpful. Thank you

The service department was so helpful. They has me in and out quickly. Super friendly and helpful as well. Definitely recommend

Wonderful experience! I wanted a car that had not yet arrived and so my contact, Mo Ibrahim, keep me in the loop the whole way. Thankfully my car arrived earlier then anticipated and they saw me right away so i could finish paperwork on the car. There were some bumps in the road but Mo helped to make sure, i had everything i needed and i was able to get my car and it is amazing!!!!

Wonderful experience! I wanted a car that had not yet arrived and so my contact, Mo Ibrahim, keep me in the loop the whole way. Thankfully my car arrived earlier then anticipated and they saw me right away so i could finish paperwork on the car. There were some bumps in the road but Mo helped to make sure, i had everything i needed and i was able to get my car and it is amazing!!!!

Big and special thanks to Ms Ali H. for helping me with my purchase 😊. She was super friendly and outgoing from the start! Definitely going to her again in the future!!

I highly recommend this place for their professional service/ in-depth knowledge of the domain and for their superior customer service. Thanks Jaden for going through the entire process end to end. Thanks Charles for walking us through features of our new car. Thanks Dmitry for getting us a great deal. You guys are amazing 🤩 🫡 To the viewers- If you stopped at this place, you don’t need to try anywhere else. AutoNation Team got you covered.

Was pleasure to work with the guys! Thank you!

Came in for regular service, everybody was extremely attentive since I pulled up. They even washed my car. Service advisor called me after I left to make sure everything was good. I hope everyone has the same experience I did!

great purchasing experience, very easy and honest

Great service and I got my second car at this place. I am sending my mom here to get her new Santa Fe. My sales person Mo Ibrahim is always helpful, knowledgeable and great guy to work with.

Tony Bruno has been our ultimate Top #1 car salesman. He knows and understands the customers wants and means when it comes to purchasing a vehicle. If anyone is in search for a vehicle, my favorite brand is Hyundai and go to Tony for a quality car buying/leasing experience.

Just got my new car from this dealership. Amazing deal and best customer service. Thanks Dmitry Abovskiy for the professional advice and help.

Just got my new car from this dealership. Amazing deal and best customer service. Thanks Dmitry Abovskiy for the professional advice and help.

They had my car for 7 weeks and kept saying they would get to it next week. Finally had to get it towed to another dealer. Person working in service really didn't care to be of any help.

Michael in service was awesome. He knows Hyundai’s very well.

Spoke with Zach M. in your service area…helped me with all my questions. Great customer service, hard to find these days! Will recommend to others.

Brake trouble, service dept did great job…from beginning to end! Thx zach for your good customer service! I will come back again for all my car repairs!

Zack Mobley in Service is the friendliest Service Advisor ever. Kept me up to date on all my repairs, and there was no surprise when it was time to pay. His estimate was right on the money.

I highly recommend this dealership, we got the best deal! The highlight of our visit was working with Dmitry Abovskiy. He is very professional, friendly and super helpful. Thanks Dmitry for this great experience! We will definitely be back for another car.

Very helpful service department! Great experience once again!

Very dissatisfied with this dealer and their games. They like to withhold information and give incorrect information. Then when you don't like their financing and you come with your own, they say oh we only go through our financiers and now don't accept outside financing. Thats to say the least!

service center people impressive and responsive to my requests. scheduling an appointment for service is great

The customer service is great. Zach does an excellent job to get you in and out and get everything done.

The people are nice and keep you in the loop.

They wanted to run my credit before I even had a change to look at the car or even test drive it. They also tried to hide a paint chip using black electrical tape on a black hood. I had to beg the sales guy to let me see the car.

BIG THANKS TO DONALD...Great service, he understood our vehicle needs and took care of everything we needed to do to purchase the vehicle...very professional in every respect. respectful, attentive, and caring during the entire process. Completely went over the entire vehicle and showed us how to operate everything on the vehicle.

I had my car in for service recently, and Jorge took excellent care of me and got me out fast. there was a small issue with the repair, and they owned up to it and took care of it! too often a business will try to take advantage of you, Jorge was quick to get my issue taken care of in very professional way. I highly recommend the service dept and Jorge!

If you're in need of a new vehicle, contact Saul Paxton. There are 2 Sauls there so ask for Paxton. If he doesn't have what you are looking for he will be on the look out and let you know as soon as it's available.

I purchased my Hyundai Santa Fe here and Ryan was wonderful to work with. Now when I take it in for service they are quick efficient and only recommend what my vehicle needs, no overselling and I appreciate the help! I LOVE my Santa Fe and hope to buy another when the time comes!! Great service and customer service!

The customer service was excellent! It was a tad pricey, but they didn’t try to push me to do anything in my car that wasn’t necessary.

My service advisor Jorge Caldera was awesome!

Mo Ibrahim was awesome to work with!! He was responsive to our original request and followed it through to the final sell. I would recommend Auto Nation North Richland Hills to anyone who is looking for a great deal and I would suggest that they ask for Mo!!

Jorge C in the service department is outstanding his customer service skills are top notch it’s always a pleasure getting Jorge as my advisor I will recommend all my friends and family to go see him if they have any car problems!

do not take your car for service here if you want it fixed right away. they have had my car for 9 weekdays and still not even looked/diagnose it. I am with out a car. they can not even get it diagnose in order for me to get a rental if covered under warranty. I am having to rely on others just to get to work. no fun.

I love the service here Jorge C took really good care of me top notch service I will be coming back soon for more work keep up the good work.

Zack very happy with the service

Autonation Hyundai North Richard Hills 7724 NE Loop 820 Fort Worth, TX 76180 REVIEW If you are trying to buy a car here, make sure you get the Retail Purchase Agreement before signing any papers!!!! They are going to lie about everything to make you buy and at the end they will not show you any numbers till you finish signing everything.... What happened to me wasn't the first time, I found others that had the same exact problem... Just google for reviews of this dealership.... When I was asked to sign all the papers they gave me a small ipad and I couldn't see anything, just the square where I was supposed to sign. They never told me I was paying for 2 protection packages named appearance protection for $599 and windshield protection for $699 The price was also different, I was told $48.855 and they changed it to $50.632 I was also offered $700 credit for repeated business and they didn't added to the deal, I signed trusting this dealer and they just took advantage of that, They are just lying and trying to hide the final numbers to see if they can get away with it. I even asked many times for the door numbers and was ignored. They also lied to me on my payment, they said it was going to be $603 for 72 months, then they tried to sell me the following packages making me believe it was just going to be an extra $6 a month Tire and Wheel protection $529, Dent Protection $899 and Vehicle Plus $1020. My payment wasn't $603, that was another lie... My payment was $548. I wish I could fix this but I already signed.... if something like this happened to you please report it! I did it! and make sure you leave a review everywhere! Consumer Financial Protection Bureau - 855-411-2372 OCCC 512-936-7600 BETTER BUSINESS BUREAU 581-445-2911 DMV - 512-465-3000

Autonation Hyundai North Richard Hills 7724 NE Loop 820 Fort Worth, TX 76180 REVIEW If you are trying to buy a car here, make sure you get the Retail Purchase Agreement before signing any papers!!!! They are going to lie about everything to make you buy and at the end they will not show you any numbers till you finish signing everything.... What happened to me wasn't the first time, I found others that had the same exact problem... Just google for reviews of this dealership.... When I was asked to sign all the papers they gave me a small ipad and I couldn't see anything, just the square where I was supposed to sign. They never told me I was paying for 2 protection packages named appearance protection for $599 and windshield protection for $699 The price was also different, I was told $48.855 and they changed it to $50.632 I was also offered $700 credit for repeated business and they didn't added to the deal, I signed trusting this dealer and they just took advantage of that, They are just lying and trying to hide the final numbers to see if they can get away with it. I even asked many times for the door numbers and was ignored. They also lied to me on my payment, they said it was going to be $603 for 72 months, then they tried to sell me the following packages making me believe it was just going to be an extra $6 a month Tire and Wheel protection $529, Dent Protection $899 and Vehicle Plus $1020. My payment wasn't $603, that was another lie... My payment was $548. I wish I could fix this but I already signed.... if something like this happened to you please report it! I did it! and make sure you leave a review everywhere! Consumer Financial Protection Bureau - 855-411-2372 OCCC 512-936-7600 BETTER BUSINESS BUREAU 581-445-2911 DMV - 512-465-3000

I had a great experience getting an Ioniq 5 with Alan. He was just so pleasant to work with. He even drove me home himself an hr after closing. Really enjoyed the experience from start to finish.

The fact that there is ZERO customer service for any services needed on vehicles. I've had numerous reminders about a recall on my 2019 Kona since November. I've tried MULTIPLE TIMES to schedule an appointment to get this taken care of. Only to be told they're too busy or that they don't currently have any trained technicians to perform the recall maintenance. Thanks to Eckert Hyundai I'm going to be getting that taken care of. I WILL NOT be buying another vehicle from AutoNation nor will I refer any family or friends.

Thank you to Anthony Williams for helping me for two days to find a car in my budget.

The professional way the crew handle my needs. Also for the speed in which they did the job. Well done.

Not recommend this place,they sold me a car with multiple issues and told me they were easy fixable but lied and had to turn it back in they next day I rolled it home. Also I have not received the refund of the down I payed for the car,that was supposed to be sent back to my account a month ago

very helpful staff went above and beyond to make sure we were taken care of. I would definitely buy here again.

Great customer service. I know I can trust them when I take my car in for maintenance and repairs.

When I went to autoNation Hyundai, I spoke with jeorge. I came in with a flashing check engine light and my car just not acting the way it should. The dealership was very backed up with cars (the service industry is so overwhelmed) and he stated that a technician may not be able to look at my car until July. All other Hyundai dealerships are in the same boat so I was faced to either wait over a month for my car to be repaired or to buy a new one.for a week I left my car there and during that time Jeorge was able to squeeze my car in and take a look. He may not know how much that meant to me but I had just gone through something in my life and to not have a car on top of all the stress really was overwhelming. Im so thankful for him being so kind and helping me. Seriously 11/10 customer service!😁 my car runs like brand new!!

We loved our experience with AutoNation! Thank you to Josh Arnold for your time and help in buying our beautiful new vehicle. Please get Zach a faster, better computer so customers don’t have to wait forever for the financing to go through. But overall, we were very happy with our experience and love our new car!

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Do not purchase here unless you want two car loans! Purchased vehicle in Dec, it is now mid Feb and the dealership has still not paid off my trade-in. I am now stuck with two auto-loans. No-one answers dealer phone number. Salesperson, Noor, said he forwarded to finance. No-one has called me back. Never have I ever experienced a dealer not paying off the trade-in in a timely manner. Poor management, poor business practices, not trustworthy. Poor customer service. Broke contract by not paying off my trade-in. Not trustworthy to fulfill their end of contract. If you owe on your trade-in YOU WILL have to carry two auto loans until they get off their lazy keesters and pay your trade-in off. Can you afford two auto loans?

I had a great experience purchasing my used CrV both the salesman and finance manager were very helpful and accommodating.

Due to a company issued safety recall that made my vehicle dangerous to drive, I dropped my car off on December 1st 2021 to get the issue rectified. I was told at that point that it would take at least 3 weeks to even take a look at my vehicle and run a diagnostic, and was not offered a rental vehicle to compensate for it. On January 5th 2022, I was finally given a loaner car and was told that the dealership would only pay for it until my new engine came in, and then 10 days after that, I received a call on Jan. 19th that my engine had come in on the 10th and starting the 20th they would no longer pay for it. When they called, I was told that my car was 3rd in line, and would be ready in the next 2-3weeks. Obviously, the dealership can pay for a rental car, and they should’ve been doing this the entire time. Since then, I have gotten nothing but pushed back times for when it will be ready. As of today, February 7th 2022, I still have not gotten my car back and was told that it would still be 4 weeks till it will be ready. I am absolutely disappointed with the service I have received at this dealership and I am appalled at the way in which they are handling this.