Recent Reviews from AutoNation Hyundai North Richland Hills

I went in for service the other day and Joe was the one to help me out. He was very nice and got me out quick! The other service advisors Zach, Jorge and Michael were there also and we're very friendly.

Great Service Department! Highly recommend! Thanks for all the help Mike, Jorge, Zach, and Joe.

Who. knew making an appointment was so difficult. Website? not working. Phone call? Hung up on. Chat feature? Disconnected. What a joke. I would love to go somewhere else but it's a Hyundai recall that I need replaced in the first place!

I was assisted by Ali, who was very genuine and informative. This was my first time buying a car off the lot and she made the experience almost too easy even keeping in touch days after I bought the vehicle! Justin in financing went thru every document and thoroughly explained what I was agreeing to and didn’t pressure me into buying all the extra add ons. all members of the team greeted me with a smile and didn’t mind helping when need be. Will b doing business here again!

I bought my car in December. I’ve been trying to get my car serviced since January.I was told that I could bring the car back to have some simple dings on it painted and the windshield looked at for the chip that’s in it. You can’t get no one on the phone to give you straight answers. My car has since stopped working. It will NOT start. They can’t get me in to look at my car until June 22nd. My call is passed around all over the place and finally I leave a voicemail with no return call. I’m paying a car note for a car I can’t even drive. Just disappointed!

They had my car for 7 weeks and kept saying they would get to it next week. Finally had to get it towed to another dealer. Person working in service really didn't care to be of any help.

Michael in service was awesome. He knows Hyundai’s very well.

I highly recommend this dealership, we got the best deal! The highlight of our visit was working with Dmitry Abovskiy. He is very professional, friendly and super helpful. Thanks Dmitry for this great experience! We will definitely be back for another car.

Spoke with Zach M. in your service area…helped me with all my questions. Great customer service, hard to find these days! Will recommend to others.

Great experience, thank you for your help. Will recommend.

Brake trouble, service dept did great job…from beginning to end! Thx zach for your good customer service! I will come back again for all my car repairs!

Quick service friendly staff Highly recommend

Had some work done on my vehicle and was in and out that same day with no issues Jorge was a great advisor would highly recommend.

Friendly, competent staff. Completed my car's needs and got me on my way.

I worked with Ali Hasting and she was AWESOME. She made our experience worth while. She stayed in contact with me through out the whole process. Everything that we asked for she worked diligently to get it done. 💯 Doing work with Autonation was wonderful overall.

Zack Mobley in Service is the friendliest Service Advisor ever. Kept me up to date on all my repairs, and there was no surprise when it was time to pay. His estimate was right on the money.

Very helpful service department! Great experience once again!

I recommend Jaden for his honest and exceptional service. We appreciate his patience and sales skills. Highly recommended. Thank you Jaden.

Went in for service was helped by Jorge, he was very helpful with what I needed. He was great thanks Jorge , great service.

Excellent service from Jaden he was really helpful and professional. I had a great experience finding the car I wanted.

Had an amazing experience. Jorge was very helpful and really took care of me!

Jaden did great helping us finding the right vehicle !!! Great job Jaden

Zach Mobley is excellent to deal with. He is professional and very capable. Anytime I need anything from Hyundai Zach does all he can to make it quick and convenient. 5 Stars !

I took my Sante Fe in for service and Zachary Mobley did a fantastic job! I will definitely return for future repairs

I had an amazing experience at Autonation Hyundai. My salesman Jayden* was very, very helpful. He got me in the exact car I wanted, 2022 Hyundai Sonata SEL+. 10/10. Would definitely recommend this lot, & for sure JADEN! He even made sure to check in about the car. Customer service was amazing!

Great Service! Thanks Jorge! He was super helpful and professional. Very appreciative! Highly recommend this location.

I highly recommend this dealership, we got the best deal! The highlight of our visit was working with Dmitry Abovskiy. He is very professional, friendly and super helpful. Thanks Dmitry for this great experience! We will definitely be back for another car.

I love the service department, Zach was very helpful and friendly!

Very helpful service department! Great experience once again!

Very dissatisfied with this dealer and their games. They like to withhold information and give incorrect information. Then when you don't like their financing and you come with your own, they say oh we only go through our financiers and now don't accept outside financing. Thats to say the least!

Transaction was smooth and painless.

Your "brand new" car wash scratches cars. Body shop is going to get alot of free repairs if this not fixed... ...Also, why make an appointment if I'm still going to wait an hour and a half. I'd rather drive 30 minutes out of the way then to return to location for service. First time getting maintenance on my 2021 Sonata I end up with scratches from the free wash. Joe called John the manager over who instruct me to call Joe. the next day to arrange a time to being in for the body shop to buff the hood. I called Joe the next day and he's unavailable for the next few days and told to call the next day to speak with John. I called John the next day and he's "unavailable" and to leave him a voicemail. John calls back 2 days later to tell me to bring it in on Monday. It took 2 days to tell me this. I go in and it's raining. Joe calls body shop who attempts to have me come back tomorrow morning. I tell them no l, I have a job that I had to leave early to get to this appointment. Body shop agrees to buff it out and away my car go. An hour later my car is back and I only half the scratches are gone. I give up. I tell them it's good, sign and get the heck out of dodge. Never coming back here again.

service center people impressive and responsive to my requests. scheduling an appointment for service is great

Easy to deal with. Generally helpful. Didnt like the $1k dealer pre-added items bumping up price. Hard sell on extended protection plans. Would have liked more model specific product knowledge. That was my impression during the purchase. Subsequently, I have returned for scheduled service and have been very pleased with the quality and personal attention. In my opinion, service after the sale is more important than pre-purchase issues.

Honestly had a horrible experience! I definitely would not recommend this place. Had an appointment at 4:30 PM with Luis, came there on time couple minutes past, come to out he’s not even there! I had to go back-and-forth every couple minutes asking different associates to assist me regarding a car I was looking for even though I already had an appointment. I’ve seen a couple come after me and got assisted immediately. At 4:55 I finally got assisted and was able to take a look at the car shortly after. Took a look at the car for a minute turned it off, then turned it back on & was about to go for a test drive and it won’t even start! It was a junk car, the associate mentioned there’s a problem with the car, they’ll fix it & let me know in a couple days. Never received a response I had to personally had to give a call back and then they told me they sent the car back to auction because it cost too much to be fixed. Will not be returning back and definitely do not recommend this dealer!

I had a really great experience here. Saul was very professional and through. Thank you!

The sales guy John" I worked with couldn’t have been nicer or worked harder. Five stars for him. But, the MANAGER " Jerry I believe the rudest man I never seen in my life since I been in the U.S.A 32 years a go. people take hours and are clearly just trying to screw their customers for a few extra dollars. Clearly have the mindset that they will make you sit for over three hours waiting for the manager to even talk to you IN STEAD OF TALKING TO YOU HE INFORM US TO LEAVE SOMEWHERE ELSE FROM HIS OFFICE. you don’t leave and have to go through this at another dealership. Deceptive. Not honest. Won’t be going back. I will be waiting to hear from you.!! I have a recall on my HYUNDIA SANTA FE . they work on my car for a year waiting for my new engine to arrived, then after one year of waiting the new manager told me sorry I can't take a job from other manager months ago. the new Manager informed me to go speak with Erick the previous manager in regard my recall. they reject to fix my car . WHEN YOU BUY A CAR AND LEAVE THE PARKING LOT . YOU ON YOUR OWN " GOOD LUCK AFTER THAT. I have a Re- Call on my SANTA Fe 2017. If you care give me a call talk to me scheduled my car. I have been to your dealer many times you rejected you reject to fix my car. Service Manager John Previous Manager Erick Sales Manager Jerry If you care about your customer called me and fix my recall?

The customer service is great. Zach does an excellent job to get you in and out and get everything done.

At first they wanted to run my credit before showing me the car. Sales person said "my manager won't give me the keys to the car before we fill out a credit application." Felt like they had no interest in my business, took 20 minutes just to get the keys to the car I was interested in, its like I had to beg. When they finally showed me the car, it was in rough shape, both front fenders near the wheel well there were lots of paint chips, also they put black electical tape to cover/hide a big paint chip on the black hood. I didn't bother showing anymore interest and left. With what happened today, they've lost mine and my family and friends business.

The people are nice and keep you in the loop.

They wanted to run my credit before I even had a change to look at the car or even test drive it. They also tried to hide a paint chip using black electrical tape on a black hood. I had to beg the sales guy to let me see the car.

Easy to buy from this place. Made this whole experience enjoyable.

No out of house financing. When people call to ask about a car, you should explain this. Walked in with a pre-approval and left after I wasted my time test driving and inspecting the stinky honda civic you had. Thank God I went to clay cooley and was in and out within an hour, with amazing service.

The process was easy and smooth, I had called Jorge the day before and he was very helpful. Jorge greeted me and check me in in when I arrived and told me to wait in the wailing room and it should be fairly quick. I was in and out very quickly thanks to Jorge and his team who are very professional.

Saul Paxton, our Sales Associate, was a pleasure to work with. It took us three visits & two test drives for us to decide to buy our 2022 Hyundai Tucson. Saul was very patient with us, answered our numerous and repeated questions. I am a detail person, and Saul was extremely knowledgeable and able to answer all my questions. I wasn't sure there was a deal to be had, but there was. We are pleased with car & the deal we got, given what is going on in the new car business right now. We are looking forward to a long term relationship with AutoNation Hyundai North Richland Hills.

A very positive experience. First time ever, buying a car that I didn't have someone trying to upsell me to more items or extended warranty. Totally happy with my car buying experience& will be back again

Your company offered a fair price and my contact, Jeff, was very helpful and professional. The whole process was better than I imagined.

BIG THANKS TO DONALD...Great service, he understood our vehicle needs and took care of everything we needed to do to purchase the vehicle...very professional in every respect. respectful, attentive, and caring during the entire process. Completely went over the entire vehicle and showed us how to operate everything on the vehicle.

I bought a 2017 Kia Sportage back in November of 2021 I have still not had the things fixed that were part of my deal . I get calls that the part is in I drop it off only to be told they lost the part. They call finally May 2022 the part is in but no one will answer the phone very poor service

I recently bought a palisade. $7,000 cheaper than other dealers. I also bought Santa Fe here 2 years ago. " Find ryan lovin!!!!." He is honest and kind and makes you buy a car with him. I am satisfied with the back.

Mo Ibrahim helped me find the perfect new car. He was extremely knowledgeable and walked me through every step of the process. I could not have asked for better service and I love my new Elantra. Thank you Mo!

I was helping my daughter shop around for a specific car she wanted. Bailey reached out to us and let us know that not only did she have that specific car but a few other similar ones on the lot. We set an appointment to come by. We get a phone call DAY OF our appointment to confirm time. We live an hour away so our intentions were to come here and make purchase. We get there at 3pm right on time just to find out the car we were coming to see was sold and no other similar cars were there either. According to Bailey, she was off the day before and didn't know the car was sold. Well that's an important piece of information to leave out while calling to remind someone of their appointment. She then continues to try and sell us other vehicles used and new, and shows us stock pics, not even actual ones. It was such a frustrating visit and poor customer service that we will gladly take our business elsewhere. So glad we did not make a purchase here.

I had my car in for service recently, and Jorge took excellent care of me and got me out fast. there was a small issue with the repair, and they owned up to it and took care of it! too often a business will try to take advantage of you, Jorge was quick to get my issue taken care of in very professional way. I highly recommend the service dept and Jorge!

My experience in the service department has always been great! Jorge is my service advisor and he always greets me with a smile and takes the time to explain everything that my vehicle needs to keep it running fantastic! He is very courteous and professional. I would definitely recommend.

If you're in need of a new vehicle, contact Saul Paxton. There are 2 Sauls there so ask for Paxton. If he doesn't have what you are looking for he will be on the look out and let you know as soon as it's available.

Tony Bruno set us up with a 2022 Hyundai palisade limited and was ready, knowledgeable, and did a great job with us!

Very difficult to make appointment for the oil change

As far as dealerships go, I think this is one of the better ones. Staff was friendly and helpful, and I was in and out relatively quick. I think I walked away with a fair deal especially given the current market conditions. They do not do any market adjustments and only a few reasonable add-ons like window tint. Many of the other dealerships in the DFW area were forcing you to buy black powder coated wheels (ruined the wheels) and asking for thousands more for the "privilege".But the best thing of all is - NO ANNOYING DEALERSHIP STICKERS!!!

Took my car in for two recalls and it was my only mode of transportation so they hooked me up with a lyft home and a lyft back to the dealership when it was done. When I got there my car was washed and waxed. Didn't even recognize it. Loved my experience here.

Awesome Dealership- Honest and good advice Trustworthy people 10/10 Would recommend. Charles Cunningham was our sales person and he was awesome! So helpful and dependable.

I purchased my Hyundai Santa Fe here and Ryan was wonderful to work with. Now when I take it in for service they are quick efficient and only recommend what my vehicle needs, no overselling and I appreciate the help! I LOVE my Santa Fe and hope to buy another when the time comes!! Great service and customer service!

ABSOLUTELY WORST DEALERSHIP. Steer away from this place. My wife and I came here JUST to test drive a vehicle and get appraisal information for our vehicle for trade in. We understand its their job to sell and make money and they may seem pushy. But we're in no rush to buy a vehicle, simply wanted a test drive and information. And when we made it clear we weren't buying, their attitude and service towards us change. They completely left us and I saw the gentleman who were helping us just chatting outside. Initially they said the appraisal would take 10-15 minutes, but when in a hour passed by, I asked for our keys and they had "barely" started. They also stated they would later send us the information since we were leaving, but it's been a complete day and still nothing. Although we're not in a rush in buying a vehicle now, we'll be taking our business elsewhere and everyone else should too.

Went in for an oil change and was in and out in about 35 minutes

Worst customer service ever ...if u buy here better hope ur car doesn't mess up ... because you will not get a loaner car and will have to wait 5 weeks for your repairs Currently happening now

great deals and way better service than the other dealerships. the Guys and galas are always friendly and eager to take care of any situation.

Joe B. was very attentive to my needs and provided the best prices

Very pleasant experience, I worked with Noor Yaqobi; Noor was honest, super helpful, and got me into the vehicle I wanted. Thank you again! Update: Noor also followed up with me to see how things were going with my vehicle; so far so good, excellent service from both Noor and Autonation!

I took my Sonata in for a recall and oil change since it was an all day affair I was sent home by Lyft Concierge at AutoNations expense. That was greatly appreciated. However, the service advisor didn’t call me with updates nor did he mention/ask if I needed a Lyft back to the dealership. I had to call and leave a voicemail which then prompted an update. Overall it was a positive experience but I would work on communication.

The customer service was excellent! It was a tad pricey, but they didn’t try to push me to do anything in my car that wasn’t necessary.

Great experience from the entire staff! Charles was extremely helpful and knowledgeable! Definitely recommend and will buy again in the future!

I consider buying a car at a dealership is a tedious process that's frustrating. And that's compounded when trying to do it in 2022 waiting months for a car. With that said, if you have to work with a dealership, the AutoNation Hyundai North Richland Hills was best-in-class compared to other dealerships. They weren't too pushy on selling extra warrantees and other upsells. The price they estimated when I put down a deposit was basically (within < 1%) the final selling price 8 weeks later when the car came in. I would have been very upset if I waited 8 weeks and they added in a bunch of charges/fees.

Jorge has great customer service skills and made sure that I had a wonderful experience. I have been going to Autonation for 3 years and they always are the best. Thank y’all!

Sold my truck here. Straight forward and easy.

Do not order parts from AutoNation Hyundai I do not know why it takes a week to get a business account to order parts with whole sale price by the way at this time they gonna send you to dodge and dodge will send you back to Hyundai . I just ordered the parts i need from Huffines Hyundai plano over the phone and they created a business account at the same moment

Excellent service. Absolutely knew what coverage my Hyundai had.

Absolutely the most effortless process In and out in one hour. No haggling Absolutely wonderful would highly recommend this dealership

The team was efficient in the check in and check out process. Part of the reason I brought my car in was the deluge of mail, emails and phone calls I had gotten relating to a recall on my car. When I went to pick up my car they told me they did not have the part that I needed and that if it was an issue (my trunk flying open and not closing) that I could bring my car in and they would give me a rental. I was disappointed due to the extreme vigor with which they contacted me and the fact that I made the appointment well in advance and stated I was brining it in for the repair on the recalled part.

My service advisor Jorge Caldera was awesome!

“I’m new to town and jorge ansewered all my questions before I went in for service, not my closest dealer but Jorge won me over “ would definitely recommend working with Jorge when going there.

Wonderful experience. Jorge was very helpful and cordial. Great customer service! Definitely be back. 👍🏽

Great team members. Great service. Great communication. 5/5 stars

I have purchased 2 vehicles and have gone back for service and Michael Wink is always my service tech. I appreciate he’s always willing to help and extremely professional. Today I stopped by to see if I could get my vehicle oil changed and he made sure I was taken care of.

Jorge is awesome! Great customer service! Thank you!

Mandatory protection package purchase required, but they don't tell you about it until it comes to financials. What a waste of time. Their "bundle" price is higher than market adjustment than many dealerships in DFW metro, such a shady business.

The experience we had at Auto- Nation, especially with Mo, was nothing short of awesome! Very friendly, even provided my wife and I lunch! Above and beyond customer service! Definitely recommend anyone to head over, ask for Mo! Thanks so much!

We had a really great experience here! Ryan took good care of us throughout the buying process. I would definitely come back to him for my next vehicle!

Mo Ibrahim was awesome to work with!! He was responsive to our original request and followed it through to the final sell. I would recommend Auto Nation North Richland Hills to anyone who is looking for a great deal and I would suggest that they ask for Mo!!

Jorge C in the service department is outstanding his customer service skills are top notch it’s always a pleasure getting Jorge as my advisor I will recommend all my friends and family to go see him if they have any car problems!

do not take your car for service here if you want it fixed right away. they have had my car for 9 weekdays and still not even looked/diagnose it. I am with out a car. they can not even get it diagnose in order for me to get a rental if covered under warranty. I am having to rely on others just to get to work. no fun.

I took my Ioniq in for service and was helped by the most wonderful young man. Jorge Caldera was very professional and efficient. Taking your car in for service isn’t always the most exciting task on your day off but he made the experience a good one.

Extremely efficient and helpful staff! They made the process enjoyable. Excited to come here for service in the future

Jorge is a great service Asset , very nice and helpful. A few more Jorge could give us world peace .

Jorge in the service department is extremely professional, and honest. It’s very rare that as a female I go into a repair shop and feel confident in the services provided. He wasn’t pushy with up-sales and made sure my Elantra was serviced properly and in a timely matter.

Jorge was great with my tire replacement and great communication.

I love the service here Jorge C took really good care of me top notch service I will be coming back soon for more work keep up the good work.

Wonderful experience with Ryan Lovin in sales . bought the new 2022 Hyundai Tucson . Ryan is a great salesman , knows his product and is very personable. It is my 4th car from his dealership and 3rd from Ryan. Thankyou Ryan and AutoNation at north Richland Hills Texas

Javonte has been great working with me to buy my truck. I live out of state so there has been alot of hoops to jump through, with that being said Javonte has diligently worked with me and kept me up to date on all details. Thank you AutoNation Hyundai!

Zackary is one of the best customer service person I've ever dealt with. He goes above and beyond your expectations to take care of you and your issues.

Zack very happy with the service

Autonation Hyundai North Richard Hills 7724 NE Loop 820 Fort Worth, TX 76180 REVIEW If you are trying to buy a car here, make sure you get the Retail Purchase Agreement before signing any papers!!!! They are going to lie about everything to make you buy and at the end they will not show you any numbers till you finish signing everything.... What happened to me wasn't the first time, I found others that had the same exact problem... Just google for reviews of this dealership.... When I was asked to sign all the papers they gave me a small ipad and I couldn't see anything, just the square where I was supposed to sign. They never told me I was paying for 2 protection packages named appearance protection for $599 and windshield protection for $699 The price was also different, I was told $48.855 and they changed it to $50.632 I was also offered $700 credit for repeated business and they didn't added to the deal, I signed trusting this dealer and they just took advantage of that, They are just lying and trying to hide the final numbers to see if they can get away with it. I even asked many times for the door numbers and was ignored. They also lied to me on my payment, they said it was going to be $603 for 72 months, then they tried to sell me the following packages making me believe it was just going to be an extra $6 a month Tire and Wheel protection $529, Dent Protection $899 and Vehicle Plus $1020. My payment wasn't $603, that was another lie... My payment was $548. I wish I could fix this but I already signed.... if something like this happened to you please report it! I did it! and make sure you leave a review everywhere! Consumer Financial Protection Bureau - 855-411-2372 OCCC 512-936-7600 BETTER BUSINESS BUREAU 581-445-2911 DMV - 512-465-3000

Autonation Hyundai North Richard Hills 7724 NE Loop 820 Fort Worth, TX 76180 REVIEW If you are trying to buy a car here, make sure you get the Retail Purchase Agreement before signing any papers!!!! They are going to lie about everything to make you buy and at the end they will not show you any numbers till you finish signing everything.... What happened to me wasn't the first time, I found others that had the same exact problem... Just google for reviews of this dealership.... When I was asked to sign all the papers they gave me a small ipad and I couldn't see anything, just the square where I was supposed to sign. They never told me I was paying for 2 protection packages named appearance protection for $599 and windshield protection for $699 The price was also different, I was told $48.855 and they changed it to $50.632 I was also offered $700 credit for repeated business and they didn't added to the deal, I signed trusting this dealer and they just took advantage of that, They are just lying and trying to hide the final numbers to see if they can get away with it. I even asked many times for the door numbers and was ignored. They also lied to me on my payment, they said it was going to be $603 for 72 months, then they tried to sell me the following packages making me believe it was just going to be an extra $6 a month Tire and Wheel protection $529, Dent Protection $899 and Vehicle Plus $1020. My payment wasn't $603, that was another lie... My payment was $548. I wish I could fix this but I already signed.... if something like this happened to you please report it! I did it! and make sure you leave a review everywhere! Consumer Financial Protection Bureau - 855-411-2372 OCCC 512-936-7600 BETTER BUSINESS BUREAU 581-445-2911 DMV - 512-465-3000

Very Pleased with the service. I was talking to Luis who set me up with Saul for a Test drive of my new Outback. Saul was very knowledgeable on the Subaru outback even with this being a Hyundai dealership. I was in and out in no time with my new car with their help.

I always get taken care of here. The advisors are always easy to deal with and the mechanics do great work. Salesmen aren't too pushy either, made buying easy.

I went in for a oil change and tire rotation. They were very fast at getting me in. The guy was friendly . He even washed my car for me it had rained that day a dirty rain. So that was very nice of him. When I was checking in he was telling me about a "engine conditioner" for me car he recommended. I never said yes I want it or no I don't. And they did it anyway. So I had to pay the 39.95 extra. I am not even sure what it is and do I really need that. I don't like that I didn't tell him to do it and they did. But I do like autonation and will continue to go to them for service. I will just have to be more certain on what they are doing and what I am paying extra for.

100% recommend this dealer. Especially Alan. He was so kind and great to work with! He even drove me home himself, an hour after closing so my family could leave.

I had a great experience getting an Ioniq 5 with Alan. He was just so pleasant to work with. He even drove me home himself an hr after closing. Really enjoyed the experience from start to finish.

All employees were very courteous, helpful, friendly, reliable fast service.

The fact that there is ZERO customer service for any services needed on vehicles. I've had numerous reminders about a recall on my 2019 Kona since November. I've tried MULTIPLE TIMES to schedule an appointment to get this taken care of. Only to be told they're too busy or that they don't currently have any trained technicians to perform the recall maintenance. Thanks to Eckert Hyundai I'm going to be getting that taken care of. I WILL NOT be buying another vehicle from AutoNation nor will I refer any family or friends.

SAUL PAXTON was the man of the hour. made the car buying process easy. and what i loved the most was i didnt feel like i was being "SOLD" . he was great along with the gentleman in finance .

Thank you to Anthony Williams for helping me for two days to find a car in my budget.

Ryan was patient and answered all of my questions. He was great about locating me a vehicle that was hard to find and was very accommodating once he got it on the lot. Randall got my financing squared away in a timely manner. He made sure I understood each step of the way and made sure I had what I needed. This felt more like buying a car from two friends than it did from dealerships in the past. Good job guys!

I went in to fave my first oil change and tire rotation. The service fast. The tech was very informative. I highly recommend this place.

The professional way the crew handle my needs. Also for the speed in which they did the job. Well done.

Professional, quick, and great prices!” I usually do not like to put reviews either good or bad, but this place really deserves it. Buying a car can be a nightmare now days going back and forth, but I honestly did not need to do any of that. The Staff at AUTO NATION HYUNDAI was extremely professional and quick. Great prices, no negotiation needed. Abdiel Rodriguez was our sales man, and he was pretty professional, and provided all the information we needed before going to the dealer. We got there to do the paperwork, and in less than 2 hours we drove away with our vehicle. Definitely would recommend him and this dealers to everyone I know.

This place has the worst customer service. I submitted the online form to schedule an appointment and never got a callback. I called to schedule an appointment on a recall for my vehicle three times. The first two I was promised a callback. Neither happened. The third time I was transferred no less than three times, put back to the root of the phone menus then ultimately hung up on by the next person to pick up without so much as hearing a voice on the other end. I understand being busy and/or short-staffed, but that is no way to handle your business. Do NOT recommend using this place for anything. If you buy from here and expect service, in my experience you won't receive it. Go elsewhere.

Maverick and the team did an amazing job in getting me into my new Santa Cruz. I came in late, and the entire took no short cuts in getting my needs addressed. I greatly appreciate all their efforts even at 9:30 at night! I can't thank them enough for all their efforts! Would recommend them in a hearbeat!

Ryan my salesman was very helpful and knowledgeable. Ryan never pressured me, he showed me what they had in the price range that I wanted to spend and answered all my questions.

On a whim I looked into purchasing a vehicle at this dealership on 3/19/22. I wasn’t expecting to leave with anything. My salesman Charles was professional and diligent, he helped find me the car that had all the features, colors, and small details that were important to me. Huge thank you to Justin in finance and the management team at Hyundai for working so hard to make the process as quick and easy as possible. Very happy with my purchase and my experience.

I've had nothing but professional and friendly service at this location. Buying my car was quick & easy. Very knowledgeable staff and excellent customer service. The 2 times I've taken my car in for scheduled maintenance, it has also been a very easy process and excellent staff. I highly recommend this location!

I have two active recalls on my vehicle. One is an acceleration error that has been fatal, so I immediately made an appointment when I was notified. My original appointment was on 2/25/22 and after it was confirmed, Zach called to reschedule. I told him this was very important and he said he could get me in and out if I could reschedule for today 3/19/22. It’s spring break so I could do that, but Zach again tried to reschedule me last week and I said it was important and I could literally die driving this car if it malfunctions due to the recall issues. He agreed I could keep my appointment for today and let me drop off my car. I dropped it off at 9:25 for my 9:30 appointment. Zach just called (at 3:00pm) and said that they couldn’t get to it, but I could leave it and they could maybe get to it Monday or Tuesday. I asked how long it takes to do these recalls once the car is in the bay and he said an hour and a half. I can’t understand how an accelerator recall isn’t a priority when it could kill your customers and literally only takes 90 minutes to complete. Zach said the shop manager wasn’t in and that I could pick my car up before 4:30 when they close. TLDR: Go anywhere else.

Thanks to Joe, Zak, and Michael for taking care of my White Lightning! I love my new Sonata 2021 and all the exceptional features have given me so much comfort and confidence while driving! I did look at other new vehicles, but none compared or matched the Hyundai Sonata Limited I got more then I ever needed! Maintenance at AutoNation in North Richland Hills is Amazing and a great experience, I've been going to them including my 2011 Sonata now for over 11 years !

We recently purchased a new all electric vehicle, a Hyundai Ioniq 5, from AutoNation Hyundai North Richland Hills. The dealership was very helpful in making the purchase as easy as possible. There was no pressure from the salesman. He explained the features of the vehicle and joined us on a test drive. Once we decided to purchase the vehicle the rest of the process was quick and easy. Since the purchase I have had a couple of questions about the vehicle and the dealership has been quick to respond.

I got my 7500 mile service. While checking in was a bit slower than I am used to, the oil change was completed very quickly. I was hoping to have my car washed, but apparently it was too cold? Overall, I was pretty satisfied.

Bought a used vehicle from Autonation Hyundai. Pleasant experience. Would buy again .

Ryan and Charles helped me during the process of getting my Santa Fe. They are the best I have ever dealt with. Zach, the finance guy, was fantastic also. I recommend this dealership to everyone. They made it easy. They entertained my son and went above an beyond for us. I’ve never been this impressed with the process of getting a new car!

Noor was great.

One of the worst dealerships me and my family ever seen,I had to turn back the car I bought litterly the next days bcuz they car they sold to me have multiple issues that they kept telling me it was Fixiable.worst part was they needed to refund me my deposit and is taking them a whole month to return the money that belonged to me and by their words it should of been sent to me. My experience was horrible with this dealership,can’t trust them.

Not recommend this place,they sold me a car with multiple issues and told me they were easy fixable but lied and had to turn it back in they next day I rolled it home. Also I have not received the refund of the down I payed for the car,that was supposed to be sent back to my account a month ago

very helpful staff went above and beyond to make sure we were taken care of. I would definitely buy here again.

Never

Great service, no haggle, no pressure. I was able to get the car that I wanted. Came in and walked out withing 2 hours. That's pretty good for car dealerships

I would never go to this dealership or recommend ANYONE. I bought a 2013 Nissan Altima after I, female, senior (68 yrs) and on a fix income. My car had been totaled by a person who ran a red light I went to this dealership to find a car since i am supporting 2 grandchildren alone and have to have transportation to make ends meet. The salesman, Charles couldn't find a car I could qualify then after searching his website he told me they had just gotten a car and showed it to me he drove it so i coukd hear it so needing a car I devided to buy it. Driving it I realized it was a veryiw car which I had to drive it very slow on bumps. I went back to see if they could help me pay to raise it up but NO HELP, . When i went to get my license tags and had to just expensesabout ask for help there to put them on no one seem to care and help me. Come to find out the front license bracket was missing. I don't believe this car was even checked according to Charles since they had just gotten the car in. The car wasdirty,andwhen they cleaned it they remove some inside lights and just left it on the floor. This is a place they take advantage of women, old people and just care about moving out their cars at customers' expense.

Great customer service. I know I can trust them when I take my car in for maintenance and repairs.

I was traveling from Canada and needed a tire repair, these guys in the service department are awesome, got me in and out in less than an hour. Much appreciated. 5 stars

Jeff was amazing! He was respectful, personable, and most importantly he respected my time.

We bought a new 2022 hyundai tucson SEL from Autonation hyundai North Richland hills last week. We were first time buyers and were very pleased with the service they have provided. Our sales associate Anthony Bruno was an awesome guy, he explained us thoroughly the differences between the trim levels of this vehicle ,and told us exactly what we are going to get in the trim we were looking for. The best thing I appreciate about Anthony is he was not like other sales guys from other dealerships, without playing any games, he showed us exactly what the out the door price would look like for that vehicle. Also , I saw that many other dealerships in DFW area were charging 'Market Adjustments' (which is an additional cost other than MSRP) , but here in autonation hyundai north richland hills they did not charge anything like that. Overall, great experience here, will probably go back there if we decide to get another vehicle.

My wife and I worked with Noor on 2/25/22 to purchase our new 2022 Hyundai Sante Fe. He was very patient, knowledgeable and friendly. We were initially having some trouble with finding the perfect vehicle and getting the numbers to line up just right. Noor was diligent is locating the right vehicle and working with the finance team to get us completely satisfied with our purchase. We couldn't be happier with our new vehicle! I would definitely recommend AutoNation Hyundai NRH for your new purchase. Everyone on the staff is very good at what they do and they all work together to make sure the customer is very happy with their purchase. I would like to thank everyone at the dealership that helped my wife and I with our new purchase!

Tony and Zach were great!! Both were very polite, funny, and professional..Great experience..The only downside was my car wasn't ready so they gave me a loaner and this morning the car wouldn't start.

When I went to autoNation Hyundai, I spoke with jeorge. I came in with a flashing check engine light and my car just not acting the way it should. The dealership was very backed up with cars (the service industry is so overwhelmed) and he stated that a technician may not be able to look at my car until July. All other Hyundai dealerships are in the same boat so I was faced to either wait over a month for my car to be repaired or to buy a new one.for a week I left my car there and during that time Jeorge was able to squeeze my car in and take a look. He may not know how much that meant to me but I had just gone through something in my life and to not have a car on top of all the stress really was overwhelming. Im so thankful for him being so kind and helping me. Seriously 11/10 customer service!😁 my car runs like brand new!!

Sadly after purchasing a certified pre-used MAZDA they said I can pick it up when the service is done. After picked up, when I arrived home checking all the parts and no service was done or a bad quality service, just the appearance. I had to start immediately doing basic service myself.

The entire sales team was great and very easy to work with. Our salesman, Maverick was very professional as was the manager Luis and finance person Randall. We were so pleased with our vehicle buying experience that we also took my Mom to them later the same week and she purchased a vehicle from them and my daughter went the following week and also purchased from them. Great dealership that I highly recommend if you are in the market for a vehicle!

I purchased a Camaro SS 4 days ago. Noticed the next day that it has some transmission issues which GM is currently under a class action lawsuit over. Should have done more research I guess. BUT what I am mad about is that I was talked into buying this $4000 warranty that I do not even have information on. I was not given any paperwork about it or even a phone number for them. I have called the dealership 5 times and messaged my salesman directly twice and have been told that the finance manager will get me the info. I’ve left messages and provided my email for the info to be sent to, I’ve received nothing. Customer service is really lacking. It’s a job to them and I’m sure they do not care about my issues but when I’ve financed nearly $50k for a car I want to make sure I have all of my information.

The customer service was impeccable. Everyone there was attentive and the customer service rep was extremely knowledgeable and answered every question I had.

This was my first time at AutoNation. My Service Advisor was Jorge. He was excellent. He kept me informed on my service. Showed me items to be aware of and gave me options. There was no pressure to add service. Just information so that I could make a decision. Very much appreciated. I felt he went over and above.

We loved our experience with AutoNation! Thank you to Josh Arnold for your time and help in buying our beautiful new vehicle. Please get Zach a faster, better computer so customers don’t have to wait forever for the financing to go through. But overall, we were very happy with our experience and love our new car!

Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122

The staff goes above and beyond to make sure your experience is the best, from the time you come in to the time you leave.

Been car shopping over the last few week, emailed someone and had someone call me to do a test drive and not a single person there knew what I was talking about, was led to talk to one guy who avoided us and went into the break room and told us he was on break only to come out 2 minutes later, don't ever trust anyone who doesn't even respect your time, would not recommend shopping here

It took so long to even be asked if we’ve been helped. When we told them we haven’t they said ok, let me get someone. Then the person never came out front again for 20 minutes. Then it happened again with a different person. At least come out and give an estimated wait time.

Professional, Customer oriented and cares

The parts department guys are great and helpful, the rest of the services have yet to try them out.

No one loves taking your car in for repair... but I had a great experience. Michael Winck did a great job keeping me informed of the progress of my vehicle. He kept me up to date on every aspect. My car was completed on time and at the price i was quoted. They did not try to upsell me on anything. They completed only what needed to be done. I would highly recommend. There was some construction going on in the dealership but they did a great job working around the construction issues.

Purchased vehicle in Dec, it is now middle of Feb and they have not paid off my trade-in. I am now receiving nasty grams from previous bank, have two loans to pay off. Cannot get anyone to answer phone at general number. Original salesperson, Noor, said he forwarded info to finance dept. Finance dept has not called me nor taken action. Do not trust this dealer! Ready to return new vehicle due to breach of contract... they agreed to pay off old loan and have not done so.

Do not purchase here unless you want two car loans! Purchased vehicle in Dec, it is now mid Feb and the dealership has still not paid off my trade-in. I am now stuck with two auto-loans. No-one answers dealer phone number. Salesperson, Noor, said he forwarded to finance. No-one has called me back. Never have I ever experienced a dealer not paying off the trade-in in a timely manner. Poor management, poor business practices, not trustworthy. Poor customer service. Broke contract by not paying off my trade-in. Not trustworthy to fulfill their end of contract. If you owe on your trade-in YOU WILL have to carry two auto loans until they get off their lazy keesters and pay your trade-in off. Can you afford two auto loans?

Noor Yaqobi is very nice and friendly helping me to buy the 1st Hyundai.

Super quick service! I just wish they had signs for the construction area.

I had been searching for the car I wanted for over 5 months. As soon as I would find one, it would be gone before I could get off work. I did an online search and the one I wanted came up. Put in an online inquiry and they called me with in 10 minutes. They put it on hold until I got off work. Test drove it and was so happy. The sales associate and fiance person stayed after closing so everything could be finished. The sales associate than followed up with an email a few days after I had it to make sure everything was good and answer any questions. I did have one question and he helped me get an answer and replied to my email quickly

I had a great experience purchasing my used CrV both the salesman and finance manager were very helpful and accommodating.

Due to a company issued safety recall that made my vehicle dangerous to drive, I dropped my car off on December 1st 2021 to get the issue rectified. I was told at that point that it would take at least 3 weeks to even take a look at my vehicle and run a diagnostic, and was not offered a rental vehicle to compensate for it. On January 5th 2022, I was finally given a loaner car and was told that the dealership would only pay for it until my new engine came in, and then 10 days after that, I received a call on Jan. 19th that my engine had come in on the 10th and starting the 20th they would no longer pay for it. When they called, I was told that my car was 3rd in line, and would be ready in the next 2-3weeks. Obviously, the dealership can pay for a rental car, and they should’ve been doing this the entire time. Since then, I have gotten nothing but pushed back times for when it will be ready. As of today, February 7th 2022, I still have not gotten my car back and was told that it would still be 4 weeks till it will be ready. I am absolutely disappointed with the service I have received at this dealership and I am appalled at the way in which they are handling this. Edit: I have continuously attempted to call the number that the dealership has provided below for the past 2 days. This number has done nothing but give me a voice prompt that leads to nowhere. I even went to their website and called the number on their landing page and got the same voice prompt. I’m extremely disappointed in this gross lack of customer service.

Fast service

Due to a company issued safety recall that made my vehicle dangerous to drive, I dropped my car off on December 1st 2021 to get the issue rectified. I was told at that point that it would take at least 3 weeks to even take a look at my vehicle and run a diagnostic, and was not offered a rental vehicle to compensate for it. On January 5th 2022, I was finally given a loaner car and was told that the dealership would only pay for it until my new engine came in, and then 10 days after that, I received a call on Jan. 19th that my engine had come in on the 10th and starting the 20th they would no longer pay for it. When they called, I was told that my car was 3rd in line, and would be ready in the next 2-3weeks. Obviously, the dealership can pay for a rental car, and they should’ve been doing this the entire time. Since then, I have gotten nothing but pushed back times for when it will be ready. As of today, February 7th 2022, I still have not gotten my car back and was told that it would still be 4 weeks till it will be ready. I am absolutely disappointed with the service I have received at this dealership and I am appalled at the way in which they are handling this.

The Service Department is amazing, fast, courteous, knowledgeable. Michael and Zach are great and I couldn't be happier with the service department!

Went into this service dept for the first time for scheduled service on my new Sonata. The dealership is beginning a massive remodel so it looks like moving day but the service advisor Jorge was great, explained the messiness and took care of me instantly. It was 7am so the dealership wasn't open yet so I sat in the giant showroom alone listening to 70s hits and got some work done. The time estimate was 90 minutes and they had completed in 75 minutes. Nice. Would recommend.

Michael was very helpful to get me in for my 15,000 check up. He was aware I had to rebook this appointment from earlier date because of the staffing problem, (covid) . He got me in and work was done in a timely manner. Great job !!

What a joke. I get there and they have 0 models to show me after repeated promises that the Kona was there in person. Waste of a 40 min drive

I drove an hour to your dealership, after confirming the car I wanted was in Stock ,and scheduled and appointment with the rude receptionist, Dawn loken-smith, to see it. Once I arrived to the dealership I was greeted by Donald Davis, who was polite and professional, who took me to his office, looked up the vehicle ,I was told was in Stock, and then told me it was already sold. I thanked Donald for his time, professionalism and honesty and left. If the car sold while I was in route to you , around 4-5pm, then at the very least I should have been called and notified other wise I was lied to and time was wasted.

I was very impressed with Jeff. He was very kind, very responsive and helpful. It was one of the best sales experiences I have had. Many other dealers offered to purchase my vehicle, but their customer service was poor. I chose to sell my vehicle to AutoNation because of how fair, kind and responsive Jeff was. Thank you!

Jan 25, 2022 I bought a 2016 toyota corolla s from autonation north richland hills. My experience was very good the deal got done! Thank you abdiel rodriguez for making it happen!

It is difficult to get someone on the phone to schedule a service appointment. When I finally did, they said they did not have an appointment until April. This is January and our car is not running at all, so we’re out of a car.

Jeffrey, the purchase manager is very nice, friendly, customer service oriented person. Even process and customer service wise I found dealing with Jeffrey was similar experience as if I was a car buying customer, which makes my AutoNation selling experience stand out from the competition.

No good for car repairs

Took a vehicle in last May for brake light repairs. Now the brake lights don't work again and it is 2.5 months before the vehicle could get in. Nice fix. Keep them coming back for temp fixes.

everybody be careful this dealership their used cars manager Lewis and Justin Justin will not return your phone calls Lewis is the most rudest person on the phone the general manager will not return your phone call either hopefully the bad reviews will eventually get to them I've already called their corporate and filed complaints on this dealership absolutely horrible dealership run

I booked an appointment via the automated system. I was told by a rep that they would need a couple days to get the supplies to service my vehicle for an oil change because it was a Jeep. I send my wife there for the appointment and was told she needed to go to Jeep. After calling up there myself to clear this up, I was then told they would have to go over to Jeep and get the parts. On top of that coordinator said it would be a 2 hr wait. We don’t live in the area and booked an appointment for that reason. Needless to say guess I’m not taking advantage of this complimentary oil change with the recent purchase of my Jeep.

Ryan was incredibly helpful and streamlined the entire process, can’t thank him enough for helping me get my new car!

Great customer service, thorough and complete. Very professional. Timely was great as well; didn't have an appointment however they were able to accommodate my request.

I worked with Alex and he was beyond helpful, he made sure I liked the car before we even talked about the buying process and my options. I also had a trade in but the bank was closed but him and his team worked hard to calculate the pay out and get me in the vehicle I wanted rather than coming back in a couple days. When It came to the pricing to the vehicle and payments they actually listened to my comfort zone for payments and met it the best they could. So once again, thank you for everyone that helped and made my dream car a reality. 2022 Sonata N-Line

Bought a car for my kids at AutoNation Hyundai. Generally speaking, I hate buying cars because you waste a whole day of your life at the dealership. However, I was able to do most of the pre-work online so when I did go to the dealership all that was really left to do was sign the paperwork. The process was quick and efficient. I would definitely recommend!

I had a great experience at AutoNation Hyundai George greeted me as soon as I pulled up and my vehicle was taking promptly and I received it in a good time I just wanted to say that I was very pleased with my visit

Found a vehicle I wanted and the sales process went very well. I found a major issue with vehicle before I gave them a check. Explained the door actuator is buzzing loudly and needs replaced as this is an indicator the gears are worn out. Dealership stated they would take care of it. Came back later that night, they did not replace the part and I was told its not a safety issue and it is still currently working so it will not be replaced. I was angry and the service manager said they will replace it. I have an email thread and a business card where the service manager and sales agent wrote on card the actuator will be replaced. Been silent still. No updates. No other proof this is back-ordered or even in the process. Not happy with this experience. Would I recommend this place? Depends if my issue ever gets resolved.

By far the smoothest process I’ve ever had from start to finish! Malik and Graham are great. Got great value for our trade in and a good deal on our new Yukon XL. Will definitely be back

My purchase is under Flournoy and Ryan Lovin and Zach in finance were great. Ryan , awesome sales rep and patient most of all.

Bought a car here, they were attentive, and all was good. Have a problem with title and licensing after the fact, and no one will call back. Guess they got there’s.

Went in to get the oil changed. Initially, I wanted to get recall work done on the car, but was told on the phone, that work was not available for some time. The tech found several issues which needed attention when the car was brought in for the oil change and even though the final bill was considerably more than an oil change, they also completed the the recall / warranty work as well. Overall, a good service completed in one day.

I appreciated that pricing was discussed up front prior to my service and did not inexplicably change on my final bill.

My salesman, Saul, was amazing. Got everything done in a timely manner. And the finance guy was amazing as well. We will definitely be going back for our next car purchase.

Joe Barker helped us so much. We really appreciate all he and the team did to help my son get his car fixed and set up the rental car as well.

Good services and nice people help me to get the exact car I wanted:)

Took my car for coolant problem, three times got given back, and not fixed, do not take your car here for service, service will cover charge you and not take care of your needs

Talk to Maverick, he is a really good salesperson. Worked very hard to find me the right vehicle.

Just purchased a vehicle from here and the experience was really positive. I initially was worried because of my past negative experience with dealerships and salespeople. This was was my first time buying a new vehicle and it was great! From my initial contact with Noor, my stress level was very low. Randall in the finance department was really professional and made my experience very positive. I would highly recommend buying a vehicle from these people.

Such a scam. Booked an appointment first and then had a talk with the sales guy before the appointment. He said that he couldn't do the price for what he gave my friend. I respect that. However, after that I canceled my appointment, they called back next morning and said that they wouldn't be adding any of those fees mentioned in the last call. They reassured me and convinced that the sales manager Justin would take care of me and then set up an appointment with him. Went on the appointment day but after the conversation he said that he couldn't do the same price as my friend. Why would you set up an appointment again after I cancelled just to let me know the same thing?????? I respect what they say BUT knowing the reason why I cancelled my appointment, why would you try convincing me into getting another appointment just to travel there for nothing. At least you guys should respect your clients. HUGE DISSAPOINTMENT! Got to know this place because of my friend but now definitely never recommending anybody here!

Michael in the service department was wonderful. He kept us posted about our car’s repair status and gave us a detailed cost breakdown. Everyone we dealt with at AutoNation was professional, helpful and genuinely nice.

Job done well and in a timely manner.

Helpful, friendly parts department.

We waited too long and the car had some problems We went back after a few days and we had to wait again for Three hours just to hear that they didn’t have the parts and they have to order them.

I traveled over 1,000 miles too pick up this car. AN has to shuttle service. I had gotten up at 2 AM to be at the store by 8:30 in order to be on the road by 9:30. New tires were not installed, business office was a 2 hour ordeal with multiple docs shredded and 2 folks involved in the process that should have taken place the day before as the car had previously been paid for in full. Finally, at1PM I was out the door to drive back home. : Tire pressures were dramatically off. : Service records requested were not provided. : Sales tax on an out of state sale for "inventory" is bogus but required at AN. AN is like it's cousin Car Max in that recon takes place only after the sale. Very disappointing to waste 4 and 1/2 hours for something that should have been handled the day before. Did I get the car I wanted and was the price acceptable? Yes. The effort to buy, not be sold a car will not make me a repeat customer.

Ryan Lovin is awesome. Super honest and friendly. Probably the most truthful car dealer I've ever met. Very helpful 👍🙂

Noor and Luis are one of the best sales agents I have had the chance to deal with. No hassle deals and transparente with every transaction.

Ryan is great to work with!! 2nd car I've purchased from him. Randall and Zach in finance helped with all the paperwork and got me a great deal on my trade in. Would highly recommend Ryan and the team at autonation Hyundai!

This dealership totally destroyed the car buying experience. Buying a new car should be fun and exciting.Very high pressure sales people unwilling to work with you and a very low inventory of cars to choice from.

absolutely great experience with Collision Center. Destin was excellent in keeping me informed with all details and progress updates, completed faster than expected . Great job. Looks great , Thanks

I am very satisfied with my car purchase . the service people in Richland Hills were so nice and helpful .

Friendly & helpful staff, no wait when I went in to ask a question

I've tried numerous times to call Autonation Hyundai in North Richland Hills & no one answers the phones. If they do answer, they transfer me to an extension that doesn't answer. Absolutely horrible customer service!!! I wish I could give this review 0 star or negative stars.

Highly recommend buying a car from Ryan Lovin and Sales Manager Justin Pack! I emailed about a Tuscon SEL in-transit, Justin quickly responded and with no complications he matched a deal I had received at another dealer (I had a deposit on one at another dealer that was in-transit for 2 months). To my surprise, the car actually arrived the next day like it indicated on their website and I received a call from the salesman Ryan to let me know it was there if I was still interested. I was on the lot in about an hour starting the paperwork. I appreciate their smooth, low pressure, straight-forward approach. I cannot express enough my gratitude for the overall great experience purchasing this beautiful vehicle that I absolutely love. This is a crazy time to buy a vehicle right now, but AutoNation Hyundai made me one happy new Hyundai Owner!! THANK YOU

Bait and switch. I called in and did not get an answer but was called back a few hours later by Khadeja. She informed me that there we Palisades on the lot to test drive and we picked the next day to come in. When I called her personal line that she provided she did not answer. When I got to the dealership I informed Louis of who I spoke with and he let me know they do not have any Palisades to drive and I was lied to. He started a sales pitch for other cars but I walked out. Just be honest guys I don’t want to do business with people that are just trying to get people in the door. Even if I buy one it won’t be from this dealership.

Great service desk staff!

My service advisor this visit was Abby. My appointment was for scheduled maintenance. Additionally, she had the department troubleshoot the reason why water entered the front of the cabin during a car wash. They founr leaves had accumulated in the drainage channel at the front of the sun roof, and they corrected the problem at no charge. Nice to have that problem identified and fixed! October 2021 scheduled service visit. Service advisor Mike Winck and team did a great job on my Palisade. I could not ask for better car care than what I get at Auronation Hyundai!

Bought a new Hyundai that I love. Donald was great to work with. He was attentive and is very personable. Luis the manager did great on giving me the trade amount that I wanted when trading my vehicle in. Overall great.

Outstanding treatment superior servixe

My experiences with the service department have been great. Zach is a great service advisor and all of the work performed on my Tucson has been performed efficiently.

This was my first time at Autonation, my experience was great. They were upfront regarding the time it would take to service my vehicle. I was informed there was a recall on my vehicle which they performed also. The texted me when my vehicle was ready. 👍🏽 I was disappointed when I saw my dirty vehicle. So much has changed with COVID-19. Perhaps the don’t wash vehicles any longer.🙁

I walked into this dealership knowing that getting the car I wanted was a long shot. Mustafa and Jerry made it happen though. This is the second car I have bought from this dealership. I walked out with a new car that I love! I will definitely continue to be a repeat customer for years to come.

Mike in the Service department is part of what makes it a great service department... id give them 5 star but its a dealership and therefore a little pricey.

A really excellent experience. I hate dealing with car repairs, but Mike made the process super easy. He provided helpful, practical advice on the repairs I needed. He also communicated really well about the cost, my options, and the timetable. Candace shuttled me back and forth to work while they had my car. She was fun to get to know and a safe driver.

Poor service. Obviously has no intention of honoring warranty.

Gave me an awesome deal on a hyundai santa fe was in and out in 30 minutes.

If anyone needs a new car go see Alan at AutoNation Hyundai in North Richland Hills! My fiancé and I went to 3 dealerships before we went to AutoNation and all of the salesmen were terrible. Alan was the first one that was honest, down-to-earth, and personable. He made us feel welcomed and valued. He was very professional and so polite. I wish we to AutoNation first, instead of wasting our whole day with salesmen who made it very clear that they could care less.

If I could give no stars I would! This is the worst place ever. We bought a car there and they where supposed to fix a dent in the car that they Promised to fix It took us 5 months to get them to do it then instead of repainting the dent they just went over it with a marker. Just save your self alot of time and go somewhere else. They are terrible!!!

This place it very professional and friendly. Ask for Zack. He will tell You straightforward with no bull****.

Excellent and precise service

I'm really upset with this place. I was sold a tire plan and extended warranty in January when I bought my used car after being told it was required from the finance company which now finding out it was not! I can't even use the tire plan! I've called so many times and even different locations and just keep getting the run around, transferred to other departments or no one answering. I even left a message on some random persons mailbox up there bc they just keep transferring me to whoever. I'm really disappointed bc I asked them to please not screw me over and yet here I am paying more money for the services than the car and I can't even use them! It's disappointing to see a place with such a nationally recognized name playing dirty games. I'm filing a complaint with their corporate office, BBB and I'm contacting an attorney. I'm hoping my finance company and an attorney can get some results since I'm not.

Although the purchasing of my car went smoothly at the dealership and financing was accomplished with Capital One as I requested, the financing department without my knowledge applied for financing at a myriad of arbitrary institutions. For weeks after my purchase I have continued to receive responses from these companies regarding my application with them. Since I did not apply to them and clearly stated I only wanted a loan with Capital One, I would not recommend purchasing a car from this dealership.

I purchased a vehicle from this dealership 2 years ago and had a rough start when we first visited the dealership. It took a negative Facebook review for the gm reach out and promise to take care of us. We were taken care of and it was a great experience. Fast forward to trading in that vehicle and trying to get someone in financing to call me back so I can cancel my GAP insurance. I HAVE CALLED 7 TIMES SINCE 7/3 AND HAVE YET TO RECEIVE A CALL BACK!!! I am tired of getting the run around! I finally spoke to someone today who actually transferred me to finance, but I got hung up on. His advice for me first was to come into the dealership on Monday because I had a paper to sign. I informed him that I’m over 100 miles away now and haven’t been made to sign a paper in years past when I’ve canceled gap insurance for other cars. And his story quickly changed. My advice: DO NOT buy a car here! Just don’t do it. I’ve had horrible experiences now, twice!

Today I went to Hyundai Auto Nation to buy a 2022 Hyundai Tucson with sales rep Charles who was awesome . however everything took a turn when talking to finance manger Justin who was so rude and disrespectful. As we was talking he told me he wasn’t going to do the deal if I didn’t agree to what he wanted me to do. When informing him I already spoke to the bank and what your asking if me isn’t accurate he got up and walked away. Later on I was talking to the sales rep who brought me a sheet of paper with financial figures along with an apr to later inform me they didn’t have my credit app on file after I filled it out earlier. So where did the numbers come from. After asking have they submitted the application to the bank they informed me that they hadn’t and in order for the to do so I would have to agree to a $970.00 for a car note I informed them I could go buy a Tesla for that price. As there still trying to run game my brother has me put him on speaker phone to ask them the same question I had been asking for 20 mins can you run my credit app through the bank so we can know what kinda pricing we are looking at. That’s when the sales manager Lou comes over and states I’ll go do it right now he’s young he doesn’t understand referring to the sales rep Charles. After waiting about 45 more mins I was told the car that I was in the midst of negotiating was SOLD. Charles exact words was I wasn’t fast enough while I was waiting for the bank to respond the car was SOLD!!! How unprofessional, what a way to do business Nobody here takes the responsibility for anything instead they blame each other for whats going wrong instead of being a team player. This has been by far one of the worse experiences I have ever had at a car dealership to the point where I’m still in amazement that this is what has transpired.

I had an amazing experience with Denise. She is a hard worker considerate and kind. She gave me a great deal on an absolutely great crossover. I will send anyone I know looking for a car to her! I will buy my next car from her too. Please let her know you read my review if you decide to use her.

Jorge was thorough and friendly. He recommended I do additional changes which I will consider when I return for the next oil change appointment.

Great fast and friendly service! They keep me safe on the road💥

I was told I have a free 1st oil change. I asked wanted full synthetic. they charged me the same price of an oil change not the difference. I asked for my tires not to be rotated. They said that they did not but my lugnut key was in the cup holder and had been removed from my glove box. Too Many half truths. I declined 3 times to review them and they continued to send me emails. So I will give them what I thought.

Michael in service was very helpful and kind I had my car serviced and oil change

Very good staff! Efficient and courteous!

The people are friendly. My salesman Mo was awesome. I drove my brand new car for 4 days and decided it wasn't the one for me. I called Jerry the GM and he told me to bring it back and he would take care of it. When I tell you he did what he said... yasssss he did! Thank you Mo and Jerry! I am a customer for life!

The service was amazing!! Mo, who is a rep at Auto Nation Hyundai in North Richland Hills, Texas. Did a great job explaining the car and features. He helped me pick a totally different car that I wasn?t even expected to test drive and didn?t over sell me. He was patient, precise, and true to his word. He has found a long time customer from his exceptional customer service. Thanks Mo!

When I call inquiring about I saw online the sales person was very attentive and responsive. I quickly made my way to the dealership as I knew the car might not last the day. I purchased the car but was told I needed to return three days later because they haven?t had time to inspect or detail it. After the third day, I figured I better call to make sure the car is ready. I finally reached him after and was informed that car needed a new radiator and the passenger window needed repairing. Basically it took them 8 days to repair a radiator and window. After getting the car, I had it inspected and found 8 major problems which they refuse to address in any manner. I might as well had purchased from an individual or a ?mom and pop shop?. Note: to the dealership credit, they did loan me a loaner car on the 7th day.

Hector was very helpful. The whole experience was very easy and quick. I definitely recommend AutoNation, be sure to ask for Hector.

I only went back because my car broke down and I didn?t have the money to go to the Fort Worth location. I will never go get my oil changed at this location. At the beginning of the pandemic, they refused to wear a mask in my car when taking it into the garage. I have low immunity and needed them to do this. I will never buy this brand car again. The metal on the top on the car gets mysterious dents.

Visit was fast and employees were very nice

Had a great experience. The service was quick and easy. Brought car in for oil leak and was fixed and back on the road within a couple hours.

You negotiate a price and they will add on fees later. I asked them twice if the price included everything except sales tax and they said yes twice. Then they put a purchase order in front of me with fees added.

I searched online and finally tried it out at this dealer. There is no hiding, add on surprise when you step in. Whatever price they put online is the price you expect to pay.

Service took a much shorter time than anticipated and the staff is always welcoming.

Go see Mo! He knows his stuff! Very knowledgeable and friendly. You won't be disappointed.

Great experience today. Brought car in for routine oil change and tire rotation! They called me within an hour, completed! Fast, efficient and so easy to get my car. Didn’t have to wait for some guy to bring it up…which at some dealerships can take 10-15 minutes just to get your car! Thanks for great service!

good greeting with smile .

Could improve after sale service. Prepare to buy an expensive 2nd key if you buy used. i gave up on my salesperson.

The service work was completed as expected ... to a point! I drove my serviced car off the lot at about 5 pm. I drive straight home and parked in the driveway. The next morning I went out to my car and didn?t even get a click. Even keyless entry would not work. The battery was completely dead. I called AutoNation Hyudai immediately and left a message with Blake in Service that I needed someone to come out to assist with what clearly connected to the service work done the day before. Four hours later I left a message with Mr. Green detailing the same. No call back from either person. Cynically, I guess they had my $857 and didn?t need to follow up with good service. Seriously, I won?t be back!!!

They just finished my recall done. It was so fast . And zack was so helpful . Really happy with hyundai service departman

The WORST SERVICE I have ever received. My first experience with them was good and fine. However, October of 2020 I took my car in. It ended up needing a new engine. I have extended warranty so it took about 3 days for them to come out and prove that warranty should cover it. ZACH was my advisor and he tried to cheat and scam me out of money not once but TWICE. He said I was going to need to pay $800 for the diagnosis of my car. However, I reached out to my warranty and they let me know they covered the cost of the diagnosis and had already paid the dealership for it. So I went up the chain of command and reached out to them and let them know of Zach's actions. Thankfully they confirmed they had been paid and I didn't owe. But Zach tried to take advantage of the situation and scam an extra $800 from a customer. Then since warranty hadn't approved it yet I had to take out a rental car with enterprise in my name. Zach assured me that warranty was covering it and I would not have to cover the cost of the car rental. So 12 days later I get my car back, return the rental, and owe nothing. Then in January of 2021 Enterprise reaches out to me letting me know the bill has not been paid. I reach out to the dealership and I they ignore me and pass me around from person to person. I start going up the chain of command again, this time to corporate. They say they will help me and then ignore me. We are now in April of 2021 and collections is coming after me for the bill. The bill that my warranty paid to the dealership and the dealership is refusing to pay enterprise. DO NOT DO BUSINESS WITH THEM EVER. This is still an unresolved issue and they DO NOT CARE ABOUT THEIR CUSTOMERS OR THE SERVICE THEY PROVIDE. They are GREEDY and only care about making money.

Polite, professional, and to the point, got everything done promptly without any issues.

This was definitely hands down the best buying experience! Would highly recommend!

Very knowledgeable and professional service department. They also have amazing inventory of new and used cars

In the Service department, talk to Mike. He gets things done. He stayed late to make sure my car was taken care of.

Took my car in for 45,000 check. Great service and time efficient.

Quick and good people bought my third car there. clean place

Smooth and pleasant experience. Mo was outstanding

Needed a vehicle fast! Went to AutoNation and found what I needed at the price I could afford. Everyone was great!

Got everything completed in a timely matter. Even got my car hand washed!

Scheduled maintenance, done right. Thought I might need new brakes but the maintenance inspection found it was only some rust from not driving so much, so saved me some bucks right there. Service group is top notch and the manager Mike is at the top of the game.

Sold them my car...took only one and a half hours for entire experience.

AC went out first we got car. Overall good experience but more money to fix AC

As usual the service took a personal interest in my auto and explained everything to me.

Pleasant experience. Clean waiting area. Friendly employees walked through area.

Outstanding service . Everyone was very helpful and made sure I was taken care of!

Zach worked me into the schedule and took great care of me.

Had a fantastic experience here. Mustafa in sales and Chad in financing went above an beyond for me. Out of the five dealerships I went to, they were the only ones who didn't haggle on my trade in value or my financing goals. Mustafa did a great job finding out what I wanted in a car and set me up in something much nicer than I even thought I could afford, and still in my budget!!! They even stayed after hours to get my deal done since I made the mistake of not coming here first!

Mike was great! My sunroof had to be replaced, but it was backordered. Hyundai?s shipping system leaves a lot to be desired. The dealership went above a d beyond to get things moving and my car back to me as soon as possible

It's great to work with my service specialist, Zach. He's always prepared, pleasant, and professional. He is very respectful of my time. I definitely recommend working with him the next you need your Hyundai serviced.

Fantastic service. Zach in the service department asked how I was liking my car. I told him one thing I would change is the headlights are showing the light to low and not much light on the surrounding area. So he adjusted the headlights and they shine more light around the road which makes it easier to see at night.

Service is great. Mike in service is friendly & explains everything needed or recommended. My experience has always been great.

Took my car for service to have spark plug change and now it will not start and noone will answer the phone

Not only did Eric and Jordan helped me out of a jam when I was stranded but Jordan drove all the way from North Richland Hills to Dallas to do so I don't know how they got so many people that know the meaning of customer service in one place but this place is awesome and I will always buy my cars from them

This dealership did a great and fast repair on my car, and while they were repairing they put me on a nice loner so my baby and I didn?t had to wait. I was able to go home and come back when it was finish, they even gave me a car wash.

Service Department is great

An oil pan gasket was repaired. Apparently the oil was not changed, only ?topped off). How do you put dirty oil back in a vehicle?

Had service for oil change and tire rotation and the service was done just under an hour.

Didn't have an appointment and they hot me right in.

I have been coming here for about 7 years. I have never had a problem in all those years. The service department is top notch. They are very helpful when I call for information. When I take my car in they are very professional and helpful. I would definitely recommend them.

Ive been coming to this location going on 6 years now, all great experience’s and very helpful workers. Recently i have started working with Zack M , he’s very helpful in all areas keeping me informed and what. I’ll definitely send my Hyundai people to him

If you live in Dallas, and you can be at the dealership to oversee everything, you probably will have no problems. If you are in another state and have to do things long distance, you will encounter a nightmare! Departments don’t communicate with each other or the buyer. Charges were added that were to be included in the initial price. The automobile was delivered by transport to our Walmart parking lot with only a few minutes notice and two days ahead of schedule. The SUV was so dirty, and the people responsible to prep it didn’t know it was being picked up earlier than expected. I will say that the general manager was extremely helpful in refunding charges that were added to the price when they were already included in the original price. My husband’s brother found the Palisade and paid cash for the SUV for us, but we were the people who were in contact with the dealership. I am sure our family members will not buy another vehicle from this dealership.

I have had my Sonata for 7 years and used the service department for maintenance repairs. They have professionally and courteously handled my car care. Recently Zach helped to get my engine replaced that had 112000 miles on it through a factory extended warranty. I was provided a rental car while my car was in service. Zach handled it all. Appreciate this dealership.

This is my 3rd purchase from this dealer ...always professional and willing to do what it takes to make your experience the best possible

Awesome service and professional folks. Abi was great and took care of me and my car quickly and efficiently.

Always a great experience to visit the dealership and visit Alex and Denise.

I brought my car in for body repair after my vehicle was rear ended. I was also supposed to receive a window tint as part of my purchase deal. when I first was informed my car was complete, the window tint was not done, the car had a flat and there was a small dent in the rear panel. I left my car. the second time that I was informed my car was ready, I was handed the keys to another vehicle that was tinted. The shop tinted the wrong vehicle. I again left my vehicle and still my tire was low even though I was told the flat was plugged. the third time I came to pick up the car it looked good. I drove off and by the next day my tire was low again. they never plugged the tire as they stated. I had to take my car to a tire shop and pay again to get it plugged and now my tire stays inflated proving that the tire was never plugged. I'm very disappointed with the service provided and the time and energy spent to have everything done properly.

I purchased my 2019 Hyundai Sonata from this dealer, not to bad of an experience. After a month, I was hit on the freeway by a truck. I chose this collision center/Service Dept because I bought my car here. I was called to pick up my car, it was not ready as they where supposed to apply tint that I was due from purchase. I left and returned 4 days later. They brought out the car it was white, but something not right. I told them this was not my car. The sarcastic worker tried to act like I didn't know what I was talking about. I looked and it was an Elantra, I had a Sonata. They had tinted the wrong car, was going to give me the wrong car, and when I saw my car... it had no tint, an additional dent, and a flat. The tint was done and the new dent was corrected. I was told they repaired the flat, however, I ended up having the tire repaired myself because it had a nail in it from them. They never fixed it. I am severely disappointed in this dealership!

The service department is very well run. They communicate very well. They work efficiently. Everyone I’ve worked with there are very knowledgeable and professional!

Super nice staff, easy purchase, no haggling the price for my SUV was very fair and I couldn't be happier!

When I purchased my vehicle, i was offered a "maintenance" program which I purchased. I came to realized it was not a maintenance program but instead it was a wheel rotation and oil change program. Also, I was told with the Gold program, my car would be washed when I brought it in. I have brought my vehicle in 3 time and not once was I offered a car wash. Usually at the end of a service apt. I receive an explanation of services rendered, this time no explanation just vehicle ready. I had to ask for the "maintenance required" light to be reset.

Denise and Chad were wonderful! They explained everything, and were willing to bend over backwards for us. Thank you!!!

Great service and a great team that takes care of you like family member.

I would have to say this dealership was very impressive at the beginning they were professional and found exactly what I wanted. Towards the end when it was time to get my car the salesman was in touch with me and gave me updates about the vehicle but when it was time to inspect my car on my own they didn’t care they walked away and didn’t try to check and see if I need anything. They gave me the car without any gas and I didn’t get an extra key for my car.

Brought my Elantra in for first oil change and software update. While waiting had a conversation with Jesus R about a Sonata. He was helpful and knowledgeable about the car's features (Sonata Ltd). He helped us get the Elantra last year. The service department was finished with my car in a reasonable amount of time. All in all, a very good visit.

I came in for a recall repair that should have taken almost 3 hours to complete. They were able to get in out in half the time due to making a 7am appt. I recommend doing a 7am, so you get in and out.

good service each time I have needed help.

Had some work done as a result of a recall...Mike the service advisor was very cordial and informative. Work was done in less time than was estimated and they washed the car for me. Very impressed!

My turnout booster went out. My car was slow to accelerate. Took my car to the dealership. Where they got to work on it immediately. I was promised my car by Thursday. I was immediately placed in a rental car. It took a bit longer than expected. Due to a warranty issue and recall parts not being in. The gentleman called my warranty people got the issue worked out. Repairs got underway and my car is up and running. Great work. Thank you.

Took my 2010 Santa Fe in for an idiot light. The problem was diagnosed and the fault repaired promptly. Their subsequent inspection found few issues with my old vehicle, one of which we agreed they correct, the rest goes on my list of to-do's at home...none are serious, just routine. 170,000 miles so far and no major issues with the vehicle. Staff was courteous and very helpful. No pressure for additional services or sales. Comfortable waiting area for anyone needing one. Consider AH-Hyundai for things you can't fix yourself. Their repair prices are competitive with many local shops. Thanks again.

I like dealing with Mike in Service at AN Hyundai in NRH because of his friendlyness and knowledge and honesty.

Service manager Joe Barker consistently went above and beyond. Very knowledgeable. Repairs completed on time.

Mo was wonderful and attentive! He listened to what I needed and was patient through my decision making and ultimately, helped me choose a new car that will work for my lifestyle.

Mo was wonderful and attentive! He listened to what I needed and was patient through my decision making and ultimately, helped me choose a new car that will work for my lifestyle.

AMAZING!!! Mike is my customer advisor amazing person amazing customer service. The experience is always been the top!

Brought my car in again, for problems with the drivetrain. When I accelerate, sometimes the engine will just rev up, but the drivetrain does nothing, especially when trying to pass on the highway. I say again, because this is the fifth or sixth time I brought the car in with the same complaint. They can never get the car to give them the same problem, but when ever I lend my car to a friend or family member, they all complain about how much this scared them. This last time, they had the car for three weeks, claimed they thoroughly tested the car and were unable to reproduce the issue. When I picked the car up after three weeks, the paperwork showed 7 miles were put on the car during that three week period. I can't consider this a thorough test, not in 7 miles. I probably would have had the car in the shop longer, other than the fact that I stopped in to get an update on the vehicle, as I hadn't heard back in almost three weeks. Mike, a service writer, after I told him I was thinking about talking to Hyundai directly, that I should take my car somewhere else. I have never had a service writer tell me this before. Needless to say, after my experience with this car (our third Hyundai), I will never buy another, and will absolutely never buy a car from AutoNation.

We recently visited AutoNation Hyundai in North Richland Hills. The team exceeded our expectations helping us with our new car purchase. They actually located a very hard to find vehicle with exactly the specs we challenged them to find. We could not be happier to know we now have a great resource for future car purchases. Thank you so much to Jerry and the team at AutoNation Hyundai North Richland Hills.

We recently visited AutoNation Hyundai in North Richland Hills. The team exceeded our expectations helping us with our new car purchase. They actually located a very hard to find vehicle with exactly the specs we challenged them to find. We could not be happier to know we now have a great resource for future car purchases. Thank you so much to Jerry and the team at AutoNation Hyundai North Richland Hills.

We purchased a pre-owned vehicle from out of state and had the vehicle shipped out of state. We were fine with what we saw on all the pictures (because we knew it was used) but had to trust there was nothing that was wrong that we could not see (since we could not test drive it - mistake). We had to rely on the dealership to let us know other things were wrong with the vehicle (ex. When the vehicle idles or the brakes are pressed it makes a loud humming sound and neither of the plugs to charge the cell phone work so this is a problem when traveling long distances). These thing would have been obvious to anyone who drove the vehicle while at the dealership and would have been obvious prior to loading it onto transport to be shipped to us. We would not have purchased the vehicle if we would have know these issues existed. The sales people were friendly at first and helpful and then put heavy pressure on us by phone, text, and email to I try to get us to do any number of things that made us very uncomfortable. A fast and sloppy job (incorrect information on contract/documents) was done with them and had to be physically mailed back twice to get it right which is frustrating and time consuming all the while we are without a vehicle to drive. All in all they run you through like cattle and you only represent $ signs. Be wary about buying a vehicle from them sight unseen. There is a reason why used car dealers/sales people have a negative reputation because they will do anything and say anything to sell a car even when it is not representative or accurate. It was too late to do anything once we had signed paperwork and the vehicle was delivered. Unfortunately we will never do another transaction with them even though they seem to be a dealership in a decent vehicle price market.

I just wish the waiting area was in a different area. I was there the other day waiting for my car, there are two offices on each side of the waiting room, and a lady in one office kept yelling to the guy in the other office instead of getting up out of her chair and going and talking to him they were just having a conversation back-and-forth it was rude and unprofessional. Plus she was so loud, I could hear every phone conversation she was having, I ended up having to go sit in the children?s section to get away from that. If she is going to talk to other clients on the phone she should consider closing her office door.I was able to hear all sorts of information about other clients.

Tim, Louise and Ryan did an amazing job at handling a complex situation.

No was great! Finance was easy and fast. This was my fourth Tucson purchase from them and probably the best one

I appreciate how professional the staff is.

Person in service Provided great customer service and was very attentive,

Horrible experience n the service department. Waited 4 hours to find out the parts they had to do the job were sold to someone else.

Treat their customers horribly. Hung up on by service because I wanted to speak to someone about getting a loaner. AVOID this dealership

I am very disappointed in your customer service. I made an appointment to address this recall on 12/15. I received a confirmation and this reminder. I was told at the time that The part would arrive in three days. But when I arrived at my appointment time, I was told I would have to make another appointment because the part was not in stock. Poor customer relations. These days, how you treat customers is about all companies have to show they are different from all others. Perhaps you can correct your process issues.

Sale staff, finance manager all easy to work with. Everyone friendly.

I shopped around all the area dealerships and found the best price here at Auto Nation North Richland Hills. Process was easy and smooth as it could be.

took three days to get car ready. had to take it back to get state inspection complete

These guys are the best! I?m going to buy a car next year, and wouldn?t think of purchasing it anywhere else but here! They?ve helped me keep my ?08 Santa Fe in tip top condition and on the road and running way longer that I thought!

This was a fast service performed without issue at the time I specified.

Very helpful and good service

Amazing customer service CJ is great, he found the leak after all the other dealer just shoved it to the side, cj had my car for a day and a half and had it back the following night

Their service representatives are very helpful and take the time to listen to you.

Personnel was polite, on time and very helpful. Work was completed in a timely manner. I would highly recommend them.

Excellent service and extremely helpful and courteous

Excellent service very courteous and knowledgeable staff

Great customer service. Have always had a easy transaction. Service person explains what needs to be done, Always informed of approximate time for the job. Options are outlined, for weather you want a ride home to wait or to wait on site. Waiting rooms are clean and spacious.

Awesome experience! Zach was a professional coordinator! Service spot on.

Sales is great. I would not bring my vehicle in for service there. They have had my car 6 days for a check engine light and rear window defroster and it’s still not ready 🤬😤

Words can?t express the service, care and concern that Chad Keys provided to me, Robert E Crawford in regards to the finding and then the purchasing of the vehicle. From the initial phone call to driving the vehicle of the lot, Chad was awesome. Then there was Ryan on the day I picked up the vehicle, this brother provided customer care that complemented Chad. What team work. They deserve a financial award for the service they provided to me. JUST AN OUTSTANDING JOB. Please let them know what I had to say to encourage them to keep up the good work.

Very nice people and willing to help you in any way.

Zachary was very tuned in to my needs. He was informative.

Always helpful AutoNation will get the job done

I’ve been coming to AutoNation Hyundai to service my Tucson since 2016 (I usually work with Mike) Best customer service of any dealership I’ve ever worked with!

I?ve known Mo for several years and he always has treated me right. The car is great and they made it such a great experience and simple. They actually went above and beyond to deliver the car to my house.

I love this dealership and service representative Michael Winck is super employee and always solves my problems. I tell my friends and family to take their cars there.

We had only had the vehicle for three weeks before heading out on a 3000 mile vacation road trip. We took it in so someone could check everything before we headed out. No problems then or on the trip. The car exceeded our expectations and got great gas mileage even with all the mountain driving we did. I love our Hyundai Santa Fe.

The bumper they replaced was better than we could ever imagined. Repair was quick and made us feel good about driving our newly repaired car. The car looked beat up overall with the old bumper. Now, the car looks amazing. Thanks AutoNation Hyundai!!!

i bought my Hyundai after dealing with a nasty Honda for 18 months. the buying process was great, the finance process almost lost the deal. I have used the service dept several times and i must compliment the staff there, but especially Zach as a service liaison. he is great to deal with and makes the process seamless.

Sep 25 I got my Nissan Rouge on Sep 28 is retutned with noise in transmission. since then I did not have a word about it.

Out of this world service, I called Red carpet service. Where you are treated like a Queen.

Wonderful service experience. Organized and quality service

Horrible! False representation of repairs. From day one, panels fell out and wheel shoulder popped out every bump we hit. They submitted wrong paperwork to DMV, and WITHOUT THE ORIGINAL BILL OF SALE! They submitted paperwork without signatures! DMV needs paperwork THEY have, and I don't. They won't return calls. They won't look into anything. They won't take responsibility for completing this sale properly. Left on my own to try and get this lemon registered, or will have to get my lawyer involved. BEWARE. GO ELSEWHERE. Avoid the headaches here! If buying in TX, you have many other places you can go to buy a vehicle. Avoid this place like the plague!!

Good place to get your Hyundai maintenance done. Most likely will come back to get more service done.

Great Service-Appointment was 8:15-I was told about 2 hours for my general serive-and 2 hours I was done. I had a couple of nails in a tire that ruined them-Zach processed the claim and I had a new tire (love road hazard coverage). Zach is friendly and outgoing. Appreciate the attention I get on each visit. Thanks!

Great service, good price, they did not try sale me something I did not need on 20,000 Mile service. Nice people overall in service department. Have no experience with sales department. Comment on Facilities, waiting room seats are worn out. Not comfortable for 2 hour wait, need replacing with better chairs.

Was able to schedule within a day. When I arrived told them what I needed to have done. They gave me an estimated time for the service, came very close to that time. Told me of other recommended service, washed the car and I was ready to go.

Was disappointed in the lack of communication. I had a 10;30 appointment for an oil change. I was told it would take an hour and fifteen minutes at the most. After an hour and a half I went to check. They said it would be about another 20 minutes. When I questioned them the service advisor got upset and drove my car around and said they wouldn’t change my oil. I’m sure it’s because it would have taken much longer. Just disappointed since I was there on time and they didn’t have courtesy enough to communicate effectively!! Water my time!!

I loved working with Nina she was amazing and energetic!!! I give her a 5 stars ??. I worked with Darius in finance he was still learning but very nice , I give him a 4 . I also worked with Chad in finance but did not like how he kept asking us to do warranty even after my mom and I both said no multiple times . I give Chad about a 3

I was looking around for a new car for months going back and forth whether to get one or not. And had emailed Autonation. and Ryan had emailed me back. And for months we emailed about cars and all the details. He was very patient with me. And i finally decided on a vehicle i was good with. Price was a little higher than then was discussed. But i got it anyways. Ryan made the whole buying experience a good one. Very nice and patient for me who had a ton of questions. and took about 4 months for me to decide. Thank you for your help and patience with me. I would recommend them to anyone to go get your next car from.

I have been taking my car there for the past six years and everyone has always been friendly, service has always been good Everyone is very helpful

I had a great sales person and everything went great until I got to financings. I had already pre-qualified online so it should have gone real easy. The finance lady sold me a bunch of other stuff. She made it all sound so good and said if I decided I didn't want this extra stuff I could just cancel all of and get my money back. So not knowing any better I said okay to it. After getting home and reading what it was that I actually bought I went right back like a couple of days later to cancel. That's when the nightmare started, she got so angry at me and kept putting me off saying she more important things to do. I then went back again with my father and she continued to lie to us about how she didn't have any time to cancel all this stuff and we would have to wait for just short of 30 days. My father and I told her we knew what she was up to cause we read how after 30 days you don't get back all your money. My father was smart though he recorded the whole conversation of her telling all the lies and the recording is date and time stamped so we can show during arbitration that we had been trying to cancel since the beginning. I will update in a few days when we go back in to try to get that lady to do the right thing. Buyer beware should be posted on a great big sign as you drive onto the car dealership. These are not nice people, and the smiles are only there on their faces cause they like taking advantage of the customers.

Great experience, customer service rep was very helpful.

Absolutely excellent service and care was taken with my car. Appreciate Zach and the rest of the staff! I will be taking my car here going forward for all service needs!

Had to wait a couple of days for parts but very happy that all repairs were covered under warranty

Very pleased with the dealing with the service department. My service advisor, Joe was in constant communication with me.

Contacted them to view a car and upon arrival not only was the car a completely different car than what was listed (the model, the miles and the color was completely wrong) the service was terrible. After seeing nothing was correct we still agreed to test drive it and while waiting for the salesman to bring the plastic out to put over the seats to test drive since the car was far from detailed, we were rudely pushed aside for another sales man to let someone view it even though we were getting ready to drive. Then after all of this our salesman then goes on to say "actually the price is wrong aswell and this car will be a couple thousand more". DO NOT waste your time here.

I purchased my car at this location 9 years ago, but had chosen to go to a dealership closer to my home for servicing in the past. Last week, I had a leak on the passenger side in my car and called both location for comparative pricing for repairs. The price quoted to me by AutoNation for diagnosis was 1/3 the price quoted by their competitors! Thank you, AutoNation!

My experience at AutoNation Hyundai North Richland Hills was as always great. Their customer service staff goes the extra mile to make sure that my service appointment goes smoothly. They keep me informed on the status and get me in and out as quickly as possible.

They did an amazing job getting my car back to me after my AC stopped working. I was in and out in a day and when I received my vehicle it was clean and running perfectly!

Last week my daughter had her AC go out on her Tucan which we purchased from Autonation back in 2017. All I can say is outstanding! She took it in and within "hours" they replaced the compressor and she had her car back. This is unheard of in these troubled times or any other time. What a great dealership!

Always treated very well. Service is outstanding and I was kept up to date as to the progress of my vehicle.

They did a good job. Persisted in discussions with warranty company and finally obtained good results.

The employees are always helpful and very informative .

Great service. Joe Barker was my service representative and made sure everything I wanted was addressed and service was timely. I’ve been using AutoNation for service for many years and will definitely continue.

Very professional & courteous at all my servicing experiences.

Repair was done in a timely fashion and began at my appointment time and ended at estimated time of completion. Friendly staff, comfortable waiting rooms. A good experience.

I have had my 2020 Santa Fe in twice now and both times I had to take it back because they didn?t reset my oil life. They rotated my tires this time and never check the air in the tires because they were all under pressure.

Fast and friendly service. This is the first time that we get a car and we don't have to spend the whole day in a dealership. We got there by 6:15 pm and by 8:30 pm (including the test drive) we were driving our brand new car out of the dealership. The facilities are clean and the staff is very friendly. The salesman, Noor, is excellent. He is very professional, sweet, and took time to provide us with all the necessary information to help us with our decision, without being pushy.

This is the first time that we get a car and we don't have to spend the whole day in a dealership. We got there by 6:15 pm and by 8:30 pm (including the test drive) we were driving our brand new car out of the dealership. The facilities are clean and the staff is very friendly. The salesman, Noor, is excellent. He is very professional, sweet, and took time to provide us with all the necessary information to help us with our decision, without being pushy.

Excellent buying experience. No pressure sales, price was exactly as discussed. No surprise charges.

I had a good first visit. Although I was only there for a scheduled oil change and rotation, per my plan, everything went well. The tech that greeted me took care of me and my car. There were a couple of "add ons" suggested but I wasn't pressured to accept (I didn't). The waiting room was just OK. Could've been because of Covid 19 but a Keurig would've been nice. It could probably could use an upgrade. The car was delivered earlier than expected and to my knowledge everything was done correctly. I appreciate not being pressured into giving an on the spot 5 star review for your service like the other Hyundai dealership in Arlington does. The Saturday service hours are definitely a major plus for those of us that work during the week. I will visit again and hopefully get the same service. Thank you.

I like this location. It?s super clean , efficient and accommodating . I lease Hyundai. I got a really good deal. Reps were nice and not pushy .

Very cordial and professional...GREAT...

Great fast and complete service.

I had to take my car in for it's check up and waited. It took a little longer than anticipated but they were very thorough, going through everything I asked for them to check. They didn't try to sell me anything more than what I asked them to check. Everyone wore their mask!! Mike was very nice and helpful. Will come back for service at AutoNation whenever needed! The dealership where I bought my Santa Fe is horrible with service.

My entire experience here was awesome! They told me it would be an hour and a half wait for all my services, I was out in under an hour.

It was my first time there and Joe took great care of my Tucson and made me feel welcome! He made sure everything was inspected and those that weren't working properly(minor stuff) got changed. Even got a free car wash! THANK YOU.

Very satisfied with the repair services. Would recommend to get car serviced at this dealer.

service , sales, and cleanliness.

Zach, the service advisor, was kind, helpful, patient and knowledgeable . I appreciate all of his help.

Very professional service experience and clean environment! Zach walked me through all the steps and recommended services based on my mileage. Extremely transparent and honest. Based on my experience I decided to make this location my service provider. Thank you again!

Professional, courteous, fast and efficient service department.

Ryan is an awesome sales man got my cousin in a car this morning and i bought mine from him in 2017

Service center contacted me to reschedule original appointment for a time when parts would be available. I was greeted curbside, service agenda was reviewed, and estimate agreed on. Car was ready on time, and was clean, thanks to courtesy wash.

Thanks Mariana for great car. Thank you. Very happy with car.

I have always been pleased with the Service Dept., and have had no problems. My Santa Fe is 8 years old and have had all my service done at this dealership. Car is finished at the time promised, and techs are very courteous and helpful.

During trying times with vehicle down and COVID-19, I received great customer service from everyone and was taken good care of. I am a woman who usually don't trust especially when it come to buying vehicle and I've been good at finding good deals. However, I actually found one I actually would trust and highly recommend is Jesus Fernandez. Jesus Fernandez FernandezJ1@autonation.com 682-331-0126 AutoNation Hyundai North Richland Hills 7724 NE Loop 820 North Richland Hills, TX 76180 My family and I love our new SUV!! Thank You Jesus & Staff!!

Very efficient and took care of my problem.............

they fixed my car quickly and affordably. great place

Lo recomiendo a todas las personas que estan en busca de un vehiculo, los mejores precios, y lo mas importante el gran servicio e importancia que le dan al cliente, se preocupan en todo y te sientes muy bien ya que no importa cuantas veces vayas o preguntes por diferentes carros...ellos siempre tendran la paciencia y el buen humor de ayudarte, en especial a encontrar algo a tu comodidad en los pagos y en el precio. un agradecimiento especial al señor Alex es un excelente vendedor :) recomendado al 100%

Probably the absolute worst place to shop if you are counting on something honest and transparent. I purchased a 2020 Hyundai Elantra SEL from them, on Jan 29 and they pulled out every nasty trick on me to get me to pay more than the price they advertised. First of all, they did not honor the online price quoted at Autonation, even though it explicitly mentioned that incentives are available to everyone. Then they switched my model to a demo version with higher mileage (probably had been stock, longer!!) and different color (classic bait and switch!). Then after switching my choice for a car, they further changed the price than what they quoted me, which I later find out because the numbers did not match. What ended up happening is that, instead of negotiating, they deliberately increased the payment term to reduce the payment against my wishes (72 instead of 60 and I ended up with a higher interest rate). The car ended up being ~17500 instead of the written quote of ~16700, and upon taking it up to the sales manager, neither them nor Autonation could come up with an explanation, except excuses that my car has additional protection. Surprisingly, a feature for which I did not have any sales receipt. At the end I ended up with a car that had considerable cosmetic flaws, has issues with steering alignment and was full of pet hair. Let me remind y’all that this was my first new car purchase, so I would advise and urge you to avoid Ryan Lovin, might be the best performing salesman but I guess you know why by now, also if you end up financing through them please do not fall for Chadrick Key’s tricks, he is probably one of the most shady and untrustworthy people I have ever closed a deal with. At the end of the day, the price of the demo car ended being higher than what I was quoted by other dealers for brand new cars. this is how these people do business, you can decide yourself whether you want to give these people your cash or someone else who is at least more honest and upfront.

Probably the absolute worst place to shop if you are counting on something honest and transparent. I purchased a 2020 Hyundai Elantra SEL from them, on Jan 29 and they pulled out every nasty trick on me to get me pay more than the price they advertised. First of all, they did not honor the online price quoted at Autonation, even though it explicitly mentioned that incentives are available to everyone. Then they switched my model to a demo version with higher mileage (probably had been stock, longer!!) and different color (classic bait and switch!). Then after switching my choice for a car, they further changed the price than what they quoted me, which I later find out because the numbers did not match. What ended up happening is that, instead of negotiating, they deliberately increased the payment term to reduce the payment against my wishes (72 instead of 60 and obviously I ended up with a higher interest rate). The car ended up being ~17500 instead of the written quote of ~16700, and upon taking it up to the sales manager, neither them nor Autonation could come up with an explanation, except excuses that my car has additional protection. Surprisingly, a feature for which I did not have any sales receipt. At the end I ended up with car that had considerable cosmetic flaws, has issues with steering alignment and was full of pet hair. Let me remind y’all that this was my first new car purchase, so I would absolutely advise and urge you to avoid Ryan Lovin, might be the best performing salesman but I guess you know why by now, also if you end up financing through them please do not fall for Chadrick Key’s tricks, he is probably one of the most shady and untrustworthy person I have ever closed a deal with.

My wife and I bought a brand new 2020 Hyundai Santa Fe Limited 2.0 yesterday and we couldn't be happier! Jesus F. was our salesman and we negotiated out a great deal. I've been buying Hyundai's from this dealership since 2007. They are friendly, helpful, and always willing to help get you in the right vehicle. In fact, the General Manager called me today to follow up on our purchase yesterday. My wife couldn't be happier with her new Santa Fe. Jesus (next to my guy Mo), was one of the best guys I've worked with! Thank you Jesus!!!!

As parents that's self quarantine in another country, we were anxious that our son had to drive with an engine problem light displayed. I contacted Mike Winck from AutoNation Hyundai North Richland hills to enquire if the workshop was open and my problem. He immediately replied and my son was told to bring the car in, and had the car sorted out. I would like to thank Mike for providing my family a peace of mind during these worrying times.

Great Service! I would highly recommend this establishment to my friends and family.

I have excellent customer service with Mike So helpful I appreciate his help

I was advised an hour and a half to two but was out a lot sooner. 😁

Since purchasing purchasing a vehicle last spring here I have been lied to by the General Manager, Sales Manager, Finance Manager and Service Managers. If you love spending large amounts of money with people who will lie to you then do business here.

We were looking at the new Hyundai Palisade and AutoNation of North Richland Hills had the exact one that we wanted. Derek Roof made the entire process as easy as possible. He explained the vehicle and unique features very thoroughly. He knows his business.

The maintenance was done expertly. I am satisified.

My experience with Auto Nation was wonderful, I loved how each one greeted me with compassion.

Quick and efficient. The customer service representative was very thorough and personable.

Great customer service! Great overall experience!!!!

Typical bait and switch. Verified with the New car manager (Justin Pack) two vehicles were available for the advertised price. When I arrived four hours later was shown a different model. When I insisted on the advertised models it they were suddenly not available. Very shady and possibly something that should be investigated further.

Excellent customer Service !!

My oil change yesterday was done in a very timely manner.

This dealership is sneaky, they wont honor online prices. I was sold a demo Hyundai Elantra SEL for full price. Payment terms were changed to 72 months, and I was not explained about it, I wish I could just return my car, it has alignment issues and the washer fluid was empty, avoid like a plague. I am taking this upto hyundai when I get the official survey.

I usually don?t take my car to a dealer because it usually cost more to have a minor repair cost more but because it was a sencer it was better to take it to a dealer who is a specialist on my car. But after all that it was the best thing to do. My car was over 10 yrs old but only had 61000 miles on it with no major issues. Hopefully I can get another 10 yrs before it needs another major repair. The dealership was awesome.

Daraius was great. He helped me get into a car that I could afford after my last car was totaled.

As always excellent service!!! I was able to get all my 80,000 mile service in the one visit.

Fast service and friendly employees. Zach was very helpful and professional. I recommend this employee and dealership.

Had a 15000 mile service update for our Santa Fe Sport, and was very pleased with the service. Advisor went over all options, and explained details. The work was completed on time, and all went well. Thanks.

This dealership puts it?s customers first. Jesus F. was my sales representative and his commitment to great customer service was outstanding. The whole buying experience could not have been better. Thank you.

Friendly and worked with us. Salesperson was trying hard to please customer and did a very good job. Manager talked to us and made us feel welcome.

I got an online quote from our salesman Mo and when we went in they stood by the offered deal. Everything went smooth and we were very happy with the way every step went. I would recommend this dealership and our salesman Mo. We are a Hyundai family as most everyone in our family owns one, we have two.

My salesman Derick C was great! He made the car buying process which can be stressful so pleasant. I love my Hyundai Elantra and more then pleased with my purchase.

On time, quick, easy and efficient, car was washed and cleaned, all inside of 30 minutes Thank you AutoNation

Jesus was amazing! He helped us figure out what car and what options suited our needs best.

Will be back again. The car buying process was so streamlined and they were happy to help with no pressure. DANIELLE was great from start to finish. Thanks for an easy purchase. Next time we need a car we will start with you.

These people have always been helpful and courteous even when it is just for a check up to make sure the car is ready for road trip!

Did almost to nothing on helping me out. When asked if there was anything they can do for me was answer with a very meaningful no.

Service was great was able to use coupon, to put me in a loaner, while vehicle was serviced. After picking it up everything was awesome..

I can tell that they are the only dealer that give me the opportunity to get truck without asked me for tons of money, I appreciate this opportunity, thank you to all of you that make this possible.

Process went smoothly and in timely manner. Service Tech was courteous.

Average buying purchase with not a lot of pressure.

My vehicle buying experience was great. The staff was very helpful and went out of their way to make my experience enjoyable.

I was also duped several times by another dealer. But this place was honest. And they sold their vehicles at low prices. What more would you like? They deserved five stars.

Got a great deal on a 2019 Tucson. The trade-in offer beat all other dealers.

Everyone was great. My entire process was great and I got a great deal on my car. I got exactly what I wanted.

Been wanting to change cars for a few months but couldn’t decide what I wanted. I met the kindest and most patient sales man in James Berry. I drove a Santa Fe and Sonata first. Then left drove Honda and Toyota’s. Went back at least 3 times to auto nation because I think I really liked the Sonata and James was so patient and helpful. Finally bought a beautiful red Sonata with everything. Very pleased with it and I would recommend AutoNation because of your sales man. He was the best

I like how the process has been throughout. Everyone is very friendly, helpful and knowledgeable

I am so happy with the service that Autonation has provided. They went up and beyond to help me with an issue I was having with the Hyundai Elantra I purchased from them. If you’re looking to buy a new or used car come in and talk to Mo or Danielle. Jerry the GM is a great guy as well and will make sure you leave and STAY satisfied!

Zack was outstanding and very helpful!!! Zack was outstanding and very helpful!!!

Very pleasant experience! Daraius was well knowledged with the vehicle during the sale. Was very forthcoming with the negotiation of pricing and what I was expecting for a payment. Love the Sonata more than the 17' Fusion I previously owned.

They went above and beyond on my car. So thankful for the awesome customer service.

Very nice and friendly people I’ve never had a problem

Listens to your needs and didn’t pressure me into anything.

I had an issue with the drivers side not opening and not only did they fix that they also said I had an issue with my drivers side window and fixed it. They are very customer oriented and care about you being happy!

The GM , salesman and finance guy went to great lengths to find the car that I wanted and deliver it to me. Really nice guys to deal with. They treated me like family.

Mo Ibrahim in sales and Zach Mobley is the service department we’re absolutely fantastic to me. If it weren’t for Mo taking the time and explaining the multiple functions of my new Santa Fe, I would have spend a couple of hours in the owner’s manual and another hour on YouTube. He’s answered my emails and calls. Thank you, Mo. Zach helped my out when I thought something was wrong with my car. It turned out I was doing something wrong and it wasn’t the car. He took his time and explained everything and even had my car washed. Thank you, Zach. I highly recommend this dealership.

They are friendly and service is done in a timely manner.

I will start by saying the service department is good. I have not had an issue and my most recent experience was great. However the new car sales department is not. I was there today with my 2 severely autistic teen boys. I have been considering trading my 2016 Santa Fe for something smaller or more economic. I walked from the service department to the new car sales showroom waiting area. I set up my older son with a show and took my younger son to look at vehicles. I am not the dressing up type so I was wearing a plain short sleeved t-shirt and leggings. I was not greeted by a single member of the sales department while in the showroom. My son and I sat in at least 4 of the vehicles in the showroom and no one said a word.....not even a greeting. I then took him outside to walk and look at other vehicles. I passed several sales people who, again didn’t greet us. One of the salesmen walked directly passed us to stand in the shade of a car port and didn’t speak. I continued walking and intentionally walked right in front of him, looked up to make eye contact, and this person refused to even meet my gaze. I am a pretty understanding person, but the fact that my very severe autistic son was with me, making noises that are not socially acceptable, and every single person in that area ignored us is truly disgusting. I don’t know if I was being judged for my clothing and how I look or if these people were avoiding us because of my son’s disability. I do know I will never purchase anything from this dealership nor will I be bringing my car back for service. I will tell every person I know about my experience because this should not be the norm! They should be ashamed.