Recent Reviews from AutoNation Hyundai North Richland Hills

I booked an appointment via the automated system. I was told by a rep that they would need a couple days to get the supplies to service my vehicle for an oil change because it was a Jeep. I send my wife there for the appointment and was told she needed to go to Jeep. After calling up there myself to clear this up, I was then told they would have to go over to Jeep and get the parts. On top of that coordinator said it would be a 2 hr wait. We don’t live in the area and booked an appointment for that reason. Needless to say guess I’m not taking advantage of this complimentary oil change with the recent purchase of my Jeep.

Ryan was incredibly helpful and streamlined the entire process, can’t thank him enough for helping me get my new car!

Great customer service, thorough and complete. Very professional. Timely was great as well; didn't have an appointment however they were able to accommodate my request.

I worked with Alex and he was beyond helpful, he made sure I liked the car before we even talked about the buying process and my options. I also had a trade in but the bank was closed but him and his team worked hard to calculate the pay out and get me in the vehicle I wanted rather than coming back in a couple days. When It came to the pricing to the vehicle and payments they actually listened to my comfort zone for payments and met it the best they could. So once again, thank you for everyone that helped and made my dream car a reality. 2022 Sonata N-Line

Bought a car for my kids at AutoNation Hyundai. Generally speaking, I hate buying cars because you waste a whole day of your life at the dealership. However, I was able to do most of the pre-work online so when I did go to the dealership all that was really left to do was sign the paperwork. The process was quick and efficient. I would definitely recommend!

I had a great experience at AutoNation Hyundai George greeted me as soon as I pulled up and my vehicle was taking promptly and I received it in a good time I just wanted to say that I was very pleased with my visit

Found a vehicle I wanted and the sales process went very well. I found a major issue with vehicle before I gave them a check. Explained the door actuator is buzzing loudly and needs replaced as this is an indicator the gears are worn out. Dealership stated they would take care of it. Came back later that night, they did not replace the part and I was told its not a safety issue and it is still currently working so it will not be replaced. I was angry and the service manager said they will replace it. I have an email thread and a business card where the service manager and sales agent wrote on card the actuator will be replaced. Been silent still. No updates. No other proof this is back-ordered or even in the process. Not happy with this experience. Would I recommend this place? Depends if my issue ever gets resolved.

By far the smoothest process I’ve ever had from start to finish! Malik and Graham are great. Got great value for our trade in and a good deal on our new Yukon XL. Will definitely be back

My purchase is under Flournoy and Ryan Lovin and Zach in finance were great. Ryan , awesome sales rep and patient most of all.

Bought a car here, they were attentive, and all was good. Have a problem with title and licensing after the fact, and no one will call back. Guess they got there’s.

Went in to get the oil changed. Initially, I wanted to get recall work done on the car, but was told on the phone, that work was not available for some time. The tech found several issues which needed attention when the car was brought in for the oil change and even though the final bill was considerably more than an oil change, they also completed the the recall / warranty work as well. Overall, a good service completed in one day.

I appreciated that pricing was discussed up front prior to my service and did not inexplicably change on my final bill.

My salesman, Saul, was amazing. Got everything done in a timely manner. And the finance guy was amazing as well. We will definitely be going back for our next car purchase.

Joe Barker helped us so much. We really appreciate all he and the team did to help my son get his car fixed and set up the rental car as well.

Good services and nice people help me to get the exact car I wanted:)

Took my car for coolant problem, three times got given back, and not fixed, do not take your car here for service, service will cover charge you and not take care of your needs

Talk to Maverick, he is a really good salesperson. Worked very hard to find me the right vehicle.

Just purchased a vehicle from here and the experience was really positive. I initially was worried because of my past negative experience with dealerships and salespeople. This was was my first time buying a new vehicle and it was great! From my initial contact with Noor, my stress level was very low. Randall in the finance department was really professional and made my experience very positive. I would highly recommend buying a vehicle from these people.

Such a scam. Booked an appointment first and then had a talk with the sales guy before the appointment. He said that he couldn't do the price for what he gave my friend. I respect that. However, after that I canceled my appointment, they called back next morning and said that they wouldn't be adding any of those fees mentioned in the last call. They reassured me and convinced that the sales manager Justin would take care of me and then set up an appointment with him. Went on the appointment day but after the conversation he said that he couldn't do the same price as my friend. Why would you set up an appointment again after I cancelled just to let me know the same thing?????? I respect what they say BUT knowing the reason why I cancelled my appointment, why would you try convincing me into getting another appointment just to travel there for nothing. At least you guys should respect your clients. HUGE DISSAPOINTMENT! Got to know this place because of my friend but now definitely never recommending anybody here!

Michael in the service department was wonderful. He kept us posted about our car’s repair status and gave us a detailed cost breakdown. Everyone we dealt with at AutoNation was professional, helpful and genuinely nice.

Job done well and in a timely manner.

Helpful, friendly parts department.

We waited too long and the car had some problems We went back after a few days and we had to wait again for Three hours just to hear that they didn’t have the parts and they have to order them.

I traveled over 1,000 miles too pick up this car. AN has to shuttle service. I had gotten up at 2 AM to be at the store by 8:30 in order to be on the road by 9:30. New tires were not installed, business office was a 2 hour ordeal with multiple docs shredded and 2 folks involved in the process that should have taken place the day before as the car had previously been paid for in full. Finally, at1PM I was out the door to drive back home. : Tire pressures were dramatically off. : Service records requested were not provided. : Sales tax on an out of state sale for "inventory" is bogus but required at AN. AN is like it's cousin Car Max in that recon takes place only after the sale. Very disappointing to waste 4 and 1/2 hours for something that should have been handled the day before. Did I get the car I wanted and was the price acceptable? Yes. The effort to buy, not be sold a car will not make me a repeat customer.

Ryan Lovin is awesome. Super honest and friendly. Probably the most truthful car dealer I've ever met. Very helpful 👍🙂

Noor and Luis are one of the best sales agents I have had the chance to deal with. No hassle deals and transparente with every transaction.

Ryan is great to work with!! 2nd car I've purchased from him. Randall and Zach in finance helped with all the paperwork and got me a great deal on my trade in. Would highly recommend Ryan and the team at autonation Hyundai!

This dealership totally destroyed the car buying experience. Buying a new car should be fun and exciting.Very high pressure sales people unwilling to work with you and a very low inventory of cars to choice from.

absolutely great experience with Collision Center. Destin was excellent in keeping me informed with all details and progress updates, completed faster than expected . Great job. Looks great , Thanks

I am very satisfied with my car purchase . the service people in Richland Hills were so nice and helpful .

Friendly & helpful staff, no wait when I went in to ask a question

I've tried numerous times to call Autonation Hyundai in North Richland Hills & no one answers the phones. If they do answer, they transfer me to an extension that doesn't answer. Absolutely horrible customer service!!! I wish I could give this review 0 star or negative stars.

Highly recommend buying a car from Ryan Lovin and Sales Manager Justin Pack! I emailed about a Tuscon SEL in-transit, Justin quickly responded and with no complications he matched a deal I had received at another dealer (I had a deposit on one at another dealer that was in-transit for 2 months). To my surprise, the car actually arrived the next day like it indicated on their website and I received a call from the salesman Ryan to let me know it was there if I was still interested. I was on the lot in about an hour starting the paperwork. I appreciate their smooth, low pressure, straight-forward approach. I cannot express enough my gratitude for the overall great experience purchasing this beautiful vehicle that I absolutely love. This is a crazy time to buy a vehicle right now, but AutoNation Hyundai made me one happy new Hyundai Owner!! THANK YOU

Bait and switch. I called in and did not get an answer but was called back a few hours later by Khadeja. She informed me that there we Palisades on the lot to test drive and we picked the next day to come in. When I called her personal line that she provided she did not answer. When I got to the dealership I informed Louis of who I spoke with and he let me know they do not have any Palisades to drive and I was lied to. He started a sales pitch for other cars but I walked out. Just be honest guys I don’t want to do business with people that are just trying to get people in the door. Even if I buy one it won’t be from this dealership.

Great service desk staff!

My service advisor this visit was Abby. My appointment was for scheduled maintenance. Additionally, she had the department troubleshoot the reason why water entered the front of the cabin during a car wash. They founr leaves had accumulated in the drainage channel at the front of the sun roof, and they corrected the problem at no charge. Nice to have that problem identified and fixed! October 2021 scheduled service visit. Service advisor Mike Winck and team did a great job on my Palisade. I could not ask for better car care than what I get at Auronation Hyundai!

Bought a new Hyundai that I love. Donald was great to work with. He was attentive and is very personable. Luis the manager did great on giving me the trade amount that I wanted when trading my vehicle in. Overall great.

Outstanding treatment superior servixe

My experiences with the service department have been great. Zach is a great service advisor and all of the work performed on my Tucson has been performed efficiently.

This was my first time at Autonation, my experience was great. They were upfront regarding the time it would take to service my vehicle. I was informed there was a recall on my vehicle which they performed also. The texted me when my vehicle was ready. 👍🏽 I was disappointed when I saw my dirty vehicle. So much has changed with COVID-19. Perhaps the don’t wash vehicles any longer.🙁

I walked into this dealership knowing that getting the car I wanted was a long shot. Mustafa and Jerry made it happen though. This is the second car I have bought from this dealership. I walked out with a new car that I love! I will definitely continue to be a repeat customer for years to come.

Mike in the Service department is part of what makes it a great service department... id give them 5 star but its a dealership and therefore a little pricey.

A really excellent experience. I hate dealing with car repairs, but Mike made the process super easy. He provided helpful, practical advice on the repairs I needed. He also communicated really well about the cost, my options, and the timetable. Candace shuttled me back and forth to work while they had my car. She was fun to get to know and a safe driver.

Poor service. Obviously has no intention of honoring warranty.

Gave me an awesome deal on a hyundai santa fe was in and out in 30 minutes.

If anyone needs a new car go see Alan at AutoNation Hyundai in North Richland Hills! My fiancé and I went to 3 dealerships before we went to AutoNation and all of the salesmen were terrible. Alan was the first one that was honest, down-to-earth, and personable. He made us feel welcomed and valued. He was very professional and so polite. I wish we to AutoNation first, instead of wasting our whole day with salesmen who made it very clear that they could care less.

If I could give no stars I would! This is the worst place ever. We bought a car there and they where supposed to fix a dent in the car that they Promised to fix It took us 5 months to get them to do it then instead of repainting the dent they just went over it with a marker. Just save your self alot of time and go somewhere else. They are terrible!!!

This place it very professional and friendly. Ask for Zack. He will tell You straightforward with no bull****.

Zack and Joe helped me get the scheduled service and within a timely way. Thanks for the ride home and back to the dealership when it was ready.

Excellent and precise service

I've been dealing with Zach during my visits here. I have to say, this guy is the best. He's always professional and friendly each visit.

No crazy mark ups on new vehicle. Efficient service.

Our purchase experience was awesome; however our first maintenance experience sucks. I take the car for its first maintenance. Car had almost 4000 miles. When I arrived for service, the maintenance guy was telling me my car was not due for service yet until it gets to 7000 miles. I feel like I can bring my car anytime for maintenance (at least at 3,000 miles minimum) because I purchased a maintenance with the vehicle. I don't drive the vehicle that much and if I don't use my maintenance plan before allowable expiration timeline, then I would have wasted my money on the maintenance plan. QUIT TELLING THE CUSTOMER HOW TO MANAGE WHAT THEY PAID FOR.

I have always had good service at AutoNation Hyundai in North Richland Hills. I loved my Hyundai Sonata. I also had the experience of a great Service Advisor, Michael Winck. Now I have the pleasure of having a 2022 Hyundai Kona which I love and look forward to the service of this vehicle for years to come.

I was in an incredibly bad way with a stripped lug nut lock. Jorge and his team bent over backwards to get my tire off and repaired and it didn't come close to the quotes I had gotten from other folks. Jorge single-handedly earned my business for this shop! Customer service may be dead elsewhere but at AutoNation Hyundai I felt appreciated again!

I'm really upset with this place. I was sold a tire plan and extended warranty in January when I bought my used car after being told it was required from the finance company which now finding out it was not! I can't even use the tire plan! I've called so many times and even different locations and just keep getting the run around, transferred to other departments or no one answering. I even left a message on some random persons mailbox up there bc they just keep transferring me to whoever. I'm really disappointed bc I asked them to please not screw me over and yet here I am paying more money for the services than the car and I can't even use them! It's disappointing to see a place with such a nationally recognized name playing dirty games. I'm filing a complaint with their corporate office, BBB and I'm contacting an attorney. I'm hoping my finance company and an attorney can get some results since I'm not.

Ryan Lovin was great in finding us a Palisade when the inventory is scarce and is highly recommended. We let him know what we were looking for and the moment he had it incoming he let us know. I would line out your financing ahead of time if you can, it might save you some finance charges.

Great I hope. Just dropped my car off for service

NEW Santa Cruz, Drove 8 miles and a faulty tire Blow out. They will NOT replace it. Said a new tire will cost me $300. I do not recommend you Buy a automobile from this dealership.

I leased a new Elantra on Saturday and I am very pleased with Charles Cunningham the sales associate and Justin Pack the sales manager!! They made things very smooth!! I highly recommend both of them!!!! Also the finance guy Zachary Davis made the finance part and signing paper work very easy!! Thank y’all!!

A fast service done in few time.

If you need to buy a new or used car AutoNation Hyundai and Tony Bruno is the place to go. After a horrible experience at Freedom Chrysler in Duncanville, I came here not knowing what to expect, but I definitely came to the right place. Tony was very patience and always upfront with me. He guides me through the different options and find the right car for me. Luis the sales manager was also very helpful and attentive. I highly recommend this dealership, but specially Tony Bruno.

Don't buy from here if you expect to receive decent customer service. Every time I call I am never able to get a real person and the voice prompts are unable to answer the question I called about. The reason that is so frustrating is because AutoNation emailed me several times about my "first service" appointment. I tried confirming the appointment over the phone, before driving the 45 minutes to the dealership, but was unsuccessful. When I arrived for the "service" appointment I was told there was no appointment and it would be a 2 hour wait for just an oil change.

I wouldn't go any place else. I am very well taken care of when I go in for service. I always deal with Mike he is a pleasure to be around I always have a great experience at AutoNation Hyundai Mike always takes care of everything my car needs and make sure that I'm happy before I leave. This morning a lady almost hit me I had to swerve and ran over him small median took it straight to Hyundai Mike had his guys put it on the left and make sure nothing was wrong appreciate the quality of care they give

Don’t waste your time. Scheduled a recall appointment 2 weeks in advance to wait on the vehicle. Show up and they tell me it will take 7 hrs and I should find another way home. This dealership is a joke.

I enjoyed the service Michael he always is very honest and I really like that. Thank you for having a good service department.

Clean shop, respectful staff. Car I purchased was a clean used vehicle. No haggling on the price. Once I made my mind to purchase. It was fast and efficient. I loved that we arri ed to sign papers at 7:40 pm and we wete back home by 9:05 pm. Thank you Steve Butler.

Autonation Hyundai always goes above and beyond. ALWAYS. Thanks guys

The service tech ALLEN was the best if you need a service tech ask for ALLEN

Great service!

I called the automated system to make an appointment for an oil change and tire check but they were booked into the following week. They stated I could talk to my advisor Jorge and possibly get in sooner. I reached out and left a voicemail that was returned within the hour. Jorge was able to get me in the next day which was awesome since I had travel plans later in the week and they even washed my car. Jorge always provide great service!

Great experience buying a used and new car! Great selection of used cars for our teen driver (especially considering the car inventories right now!) used car was delivered super clean & full of gas. Financing & signing was painless and quick. Dealership got me a better deal than my own credit union. And my new Pallisade is wonderful! They went over the features in perfect detail. Highly recommend shopping here.

It was in and out, And the staff were polite. Best service ever.

Great place to buy a car. Prices are right but process was a little bit too long. We got a great service. Car was as described and no pressure to make you buy. All employees had a great attitude and the best atmosphere. Recommended place to buy a car.

Fast, good service

No issues-service team was friendly and efficient-and my car was ready when they said it would be

I have nothing but great things to say about George and the staff @ AutoNation Hyundai North Richland Hills. George is very detail oriented and this ensures excellent customer service and all team members are on board with providing the best customer service possible. As a side note - I have a large white dog and his fur was everywhere when I went in for my oil change. When I picked up the car I couldn't figure what was wrong with the interior until it dawned on me that all the dog hair was gone - from front and puppy's rear seat. Amazing job of pet fur removal!

Attentive salesman willing to go the extra mile. Thanks Omar.

We recently purchased our 2022 Hyundai Tuscon hybrid from here. We had an appointment for Monday the Sept 6th but we're actually able to make it to dealer on Saturday at about 7. We didn't inform them we would be there earlier, we just showed up. No expectation for getting the vehicle then but we had hopes. We had come from out of town to get this vehicle and Anthony, our salesman, had been amazing this whole process. So we surprised him Saturday, showed up, and asked to see the car And he returned the favor and surprised us, he offered to get us through, so we could drive our new vehicle that weekend around Dallas/FW. We had a really great experience here and highly recommend this dealership and Anthony Bruno as a salesman. Thank you guys.

Terrible sales process management - 3+ hours cannot get a range for my trade. They would rather you buy somewhere else instead. One sales person was so confused he tried to give me the same exact sales pitch word for word right after hanging up with me...

Genesis recall service & Rick was amazing both on the phone and in person. Had a really bad experience at Van Hyundai in Carrollton. Although autonation is a bit out of the way we will come back here. Polite, efficient & quality work.

Although the purchasing of my car went smoothly at the dealership and financing was accomplished with Capital One as I requested, the financing department without my knowledge applied for financing at a myriad of arbitrary institutions. For weeks after my purchase I have continued to receive responses from these companies regarding my application with them. Since I did not apply to them and clearly stated I only wanted a loan with Capital One, I would not recommend purchasing a car from this dealership.

Great experience. Got me in earlier than expected. Great customer service, very friendly.

Ryan was very helpful and patient with me as I negotiated my best deal. I really love my 2022 Sonata Hybrid Limited!

My husband and I purchased a new car on 8/4/2021. We traded in our previous car which still had an active loan on it. As of today 9/9 our car has still not been paid off, yet it has been SOLD by Autonation. I had been in contact with the finance manager the first couple of weeks after purchasing our car as she misled us about the extended warranty and it was 9pm when we bought the car so our fault for not looking into it. But she sent us a form to sign and return to get it cancelled immediately. I NEVER heard back. I have called daily, left voicemails and emailed to get resolution on our previous loan and the extended warranty. Absolutely nothing. I had been transferred multiple times to the finance department when calling sales. It wasn’t until TODAY that a man informed me that the manager we were communicating with was no longer there. I am now waiting on a call from the GM to solve this issue and now forced to get my attorney involved since it’s been over 25 days since we traded in our car AND because they sold it with an active lien still on it. You can bet we will not be recommending this dealership to anyone and will be sharing this experience.

AWFUL!!!!! I bought a new Tucson Hybrid from them, I drove from Austin. When I called they told me one price and when I got there added extra fees they “couldn’t” take off. So when I paid for the extra product they told me it included things it actually didn’t. BE CAREFUL! I would NEVER go back!!

Great to work with my salesperson Mo!

I was in the market to purchase a vehicle for a great price as well as the amenities I was looking for such as the Carfax, miles, owner, sunroof, Bluetooth, etc….I decided to finance through my bank Capital One, this place accepted the prequalification letter with NO QUESTION and also invited myself and a friend in an hour before close. I spoke with Alan the salesman and he told me he would have the car I chose pulled up waiting for me!!!! This alone spoke volumes on the customer service I would receive when we got there. The transaction was so effortless and free of the stress I had dealt with the previous week…. I signed my paperwork and was ready to drive off that night!!!!! From the salesperson Alan to the finance manager Zack, I feel they got me the BEST deal and they were also very knowledgeable. A huge plus, I definitely recommend this place I’m glad we found them. Thanks Auto Nation Hyundai and especially Alan and Zack 🥰

Awesome place to do business with!

Had a great recent experience. Service advisors were all very helpful and efficient.

Nice people

Very friendly staff! Worked hard to get me the best deal. Very happy with my purchase.

Second vehicle this year from Moses Almourhani and his manager Greg Bryant. As usual, the process was seamless and they asccomodated me at the last minute when I decided to come in a day earlier. I would and do highly recommend AutoNation Chevy NRH.

I had my car already picked out and they were the first one to have it and they were very professional and easy to work. Denise and Omar were very knowledgeable and made the car buying experience as enjoyable as it can be. The reason I did not give it five stars is because I found out there was a credit rating just for car buying that I was not aware of and it took them a while to finally explain it. My Experian rating was 797 and I worked hard to get that but because I haven’t made car payments in years they gave me a lower rating of 664 and I could have received 0.9% interest but instead I had to get 4.65% interest so be careful as I was told by the person I talked to at Experian said that the lender can give any rating they wanted to give so it didn’t matter that I worked so hard to get near perfect rating. As I mentioned the people at the the dealership were great and I highly recommend them!

Don’t even come here to buy a car. All they want is your money and after that they don’t have anything to do with you. I bought a car in May, and now August I still don’t have my license plate, they screwed it up by giving it to someone else. Nobody called to give me update, I called everyday and left the messages for the managers. No response at all. If I can give them 0 star, I will. Still driving with my expired temporary plate since July 4.

I want to give ZERO stars! This has been the WORST car buying experience I've ever had! I'm kicking myself. Test drove a vehicle and at the end when I tried to adjust the seat, it went completely off the track. The sales guy said they were aware of it and planning to fix it (which thinking back you never mentioned anything until we said something). I figured it would be maybe a couple days since they were already fixing it right? Wrong. We bought the car without taking it home. Sales guy told us it would be going to the service center the next day. It sat there for a week and noone had even looked at it. Unreturned phone calls, verbal promises, lies, etc. Now it's been 3 weeks & counting without a car I bought and they're waiting for a part to come in. Never, ever again!!

Jorge was awesome ! I came in for an oil change/tire rotation and he was able to fix me all up! He also was able to do a quick fix on a noise that I was having and my car feels brand new again. All the staff was super helpful and nice. Clean waiting rooms.

I wish I can give -10 stars . we came on aug/2 to buy a car , down 2500$ already. 2004 infinity g35 with almost 6k + tax, and the finance name Zacs he put warranty 3000$ up in the contract without telling me, then the car was broken in few hours after we bought. So we did return and want to change car, then after we picked another car, zacs said that the bank will lend money plus 3387$ warranty package. Then I said no, and he promised the down payment 2500 will be ready in aug/3 at 3pm. Then he called me on aug/3 at 1:40 and said that it will not ready until aug/4. Then i called back and asked what time can I come , there is no answer or respone. Then i came again on sat ( aug/7) and he said the 1000$ will be back in card and the rest gonna be by check. And a week went by , i still did not get my money. I dont know why they are still keeping my money????. I am giong to file BBB complaining on them. And people please be aware, cause they sold junky car and dont want to return down payment back. They are still keeping my down payment, the car is still in the website, and the bank is still calling me???

Great friendly and prompt service. Surprisingly fast and efficient!

IN REGARDS TO AUTONATION USED CAR SUPER CENTER Quite possibly the WORST car buying experience I have EVER dealt with. Avoid Francisco & this place if you don't like run arounds, lies, and rude people. My fiancé was up there from 9 AM to 4 PM and I was up there from 12-4 (when all they said I had to do was sign paperwork and then Ill be out of there) If you get approached by Francisco, then just walk away. He's straight up rude, doesn't have a clue what he's doing, walks around aimlessly playing on his cell phone, talks to you in a demeaning manner by telling you what HES doing for you because HE is helping you out, avoids follow up calls and texts. EXAMPLE: Waiting until the very moment I'm in the office signing all the paperwork with the financial manager to let me know he's getting new tires put on the car, and how great that is and how we will have to wait til the following day to go pick up the vehicle, mind you we brought a $10,000 paid off vehicle in to trade, meaning we would need that car to get home and go to work. And when confronting him about how we would need the vehicle he proceeds to get an aggressive tone on how he's helping us. When I feel that should have been taken care of or mentioned prior to selling the vehicle. The financial manger asked him to step out and eventually went with him, came back and asked if we could take the trade in home, and they would swap them out the following day at my job in Haltom City. I reluctantly agreed. The following day when texting Francisco for updates he'd take HOURS to respond and straight up ignore the calls. I work from 8-5 and the car NEVER came, when he finally responded to my text he stated he would just bring it to my house in Burleson. My fiancé who works in Haltom City as well, decided he'd come get the car and take it to the dealership himself to pick up the new car. He was up there for an additional 2.5 hours before he finally got the car. 10 minutes after driving off the lot the tire low sensors came on. They like to use time as a tool. Just 12 more minutes, just 20 more minutes, just 10 more minutes. When I got there instead of having me fill out paperwork that they needed they had me sit there with an 11 year old and 6 month old baby. (they don't have changing tables in the bathroom by the way). when he finally came around with the paperwork he hovered over me like I was inconveniencing him, like dude you coulda had me fill this out a while back and yes I did tell him that(I did an online application as well) The car was "ready" at least 17 times when I arrived, always "just needed one more thing". Cars ready to go just need to finish up paperwork, 20 minutes pass, cars ready to go just needs a detail and inspection, 45 minutes pass and the cars ready to go just needs a detail (they used this multiple times even the following day when my fiancé went to go pick up the car. Now we had to go back up there today to get an oil change and to fix the tire sensor and they were supposed to buff out a scruff but want us to come back on a Saturday. We would really just like to enjoy the car already. Also The place is DISGUSTING the chairs and tables are looked well used and like it was bought from goodwill.

Service here is the best!!! Thank you Michael for looking out for the customer's best interest and knowing the difference!!!

Manager Michael is the worst manager here at the Dealership. Never deal with him. He started yelling out on me saying why don’t you go and buy a car from another dealer. That’s how tou guys do sale. They too my car telling that they are doing the trade in appraisal and that they will run numbers and will come with best numbers. And made me sitting for hours and wasted my time. As customer I have the right to compare my costs before buying any car. Initial he was ready to give me the sheet that he printed for me and then later he said NO saying this is not for you. I am not going to give to you. One salesman says this is your copy and then when I demand for it, Michael (Mike) said no to it. Document has my details and if something happens he will be responsible for it. These guys need to first learn how to treat customers and need to go to some school of sales and marketing. ALL THE BEST AUTONATION FOR HAVING SUCH MANAGERS.

Great experience! Jeffrey Ritchey is the best!!!

Wrong car not very clean used car

The oil change was quick, Joe was great! And his tattoos were dope😁

Great experience during the sale they were very helpful. BUT after the sale has been another story.

During the craziness of car buying and prices increasing, AutoNation stayed true. Their prices beat everyone in the DFW are on the 2021 Santa Fe. Tony in sales was great and accommodating while Alfred in finance was a true joy. I recommend giving them a shot if you’re in for a new car!

EXTREMELY professional and efficient . I have been in twice and won't go anywhere else. They are always curious and friendly . Always FASTER than the projected time . And beyond helpful with knowledge. I never , never write reviews . They are sooo good that I made sure to write this one to say thanks guys .

If I could give them 0 stars i would. I have tried to reach out to the GM Mr. Snyder and the service manager Mr. Green via email and have yet to be contacted via email or phone. My tucson has been in service since feb 2021 and it has had the transmission replaced, turbo twice, ac compressor twice, engine replaced jan 2020 and its back for another engine replacement. the vehicle was purchased with 0 miles. last service visit when i picked up my vehicle the miles difference was only 3 miles and i had to make a u turn and return it bc it was still not accelerating. that mile difference means they didnt even bother to do a test drive to make sure repairs were made. I have not been contacted by my service advisor zack either. this is absolutely the worst experience ive ever had and i have owned pretty much every hyundai they have and i have NEVER had this many issues. ***update***7/27/21*** vehicle still in shop, now it’s the turbo again… sure… will continue to drive a new Santa Fe loaner until someone decides what to do. I completely understand the pandemic affecting pretty much everything but these issues have stemmed prior to that and I’m no mechanic but six months and counting to diagnose and repair my vehicle? I don’t think so.***update***8/4/21*** in March when I first picked up my vehicle I paid 670$ for break pads and ect. But I since haven’t had my vehicle and highly sought the work was done since there was only 3 miles diff since I dropped it off and picked it up when allegedly it was fixed.. I’ve asked for a refund repeatedly as well as filed a claim with bank and have not been refunded since March…

The staff in the service center are always friendly, they had my car in and out super fast. I was able to get on with my day. They talked to me and let me know what I need to have done next time!!!

Dropped my 2019 Elantra off for oil change and maintenance. Everythiing was explained to me in detail, service was fast, customer service was great. Zach was my service rep, by the way and is Awesome!!

Great service as always. Friendly staff.

Oil & Filter change , they worked me in . Wait was not very long, I needed it changed was going out of Town. A+

The service manager was extremely nice and answered all my concerns. From what started as a nightmare he really did at the last minute change everything around for me.

I purchased a vehicle from this dealership 2 years ago and had a rough start when we first visited the dealership. It took a negative Facebook review for the gm reach out and promise to take care of us. We were taken care of and it was a great experience. Fast forward to trading in that vehicle and trying to get someone in financing to call me back so I can cancel my GAP insurance. I HAVE CALLED 7 TIMES SINCE 7/3 AND HAVE YET TO RECEIVE A CALL BACK!!! I am tired of getting the run around! I finally spoke to someone today who actually transferred me to finance, but I got hung up on. His advice for me first was to come into the dealership on Monday because I had a paper to sign. I informed him that I’m over 100 miles away now and haven’t been made to sign a paper in years past when I’ve canceled gap insurance for other cars. And his story quickly changed. My advice: DO NOT buy a car here! Just don’t do it. I’ve had horrible experiences now, twice!

Today I went to Hyundai Auto Nation to buy a 2022 Hyundai Tucson with sales rep Charles who was awesome . however everything took a turn when talking to finance manger Justin who was so rude and disrespectful. As we was talking he told me he wasn’t going to do the deal if I didn’t agree to what he wanted me to do. When informing him I already spoke to the bank and what your asking if me isn’t accurate he got up and walked away. Later on I was talking to the sales rep who brought me a sheet of paper with financial figures along with an apr to later inform me they didn’t have my credit app on file after I filled it out earlier. So where did the numbers come from. After asking have they submitted the application to the bank they informed me that they hadn’t and in order for the to do so I would have to agree to a $970.00 for a car note I informed them I could go buy a Tesla for that price. As there still trying to run game my brother has me put him on speaker phone to ask them the same question I had been asking for 20 mins can you run my credit app through the bank so we can know what kinda pricing we are looking at. That’s when the sales manager Lou comes over and states I’ll go do it right now he’s young he doesn’t understand referring to the sales rep Charles. After waiting about 45 more mins I was told the car that I was in the midst of negotiating was SOLD. Charles exact words was I wasn’t fast enough while I was waiting for the bank to respond the car was SOLD!!! How unprofessional, what a way to do business Nobody here takes the responsibility for anything instead they blame each other for whats going wrong instead of being a team player. This has been by far one of the worse experiences I have ever had at a car dealership to the point where I’m still in amazement that this is what has transpired.

Today I went to Hyundai Auto Nation to buy a 2022 Hyundai Tucson with sales rep Charles who was awesome . however everything took a turn when talking to finance manger Justin who was so rude and disrespectful. As we was talking he told me he wasn’t going to do the deal if I didn’t agree to what he wanted me to do. When informing him I already spoke to the bank and what your asking if me isn’t accurate he got up and walked away. Later on I was talking to the sales rep who brought me a sheet of paper with financial figures along with an apr to later inform me they didn’t have my credit app on file after I filled it out earlier. So where did the numbers come from. After asking have they submitted the application to the bank they informed me that they hadn’t and in order for the to do so I would have to agree to a $970.00 for a car note I informed them I could go buy a Tesla for that price. As there still trying to run game my brother has me put him on speaker phone to ask them the same question I had been asking for 20 mins can you run my credit app through the bank so we can know what kinda pricing we are looking at. That’s when the sales manager Lou comes over and states I’ll go do it right now he’s young he doesn’t understand referring to the sales rep Charles. After waiting about 45 more mins I was told the car that I was in the midst of negotiating was SOLD. Charles exact words was I wasn’t fast enough while I was waiting for the bank to respond the car was SOLD!!! How unprofessional, what a way to do business Nobody here takes the responsibility for anything instead they blame each other for whats going wrong instead of being a team player. This has been by far one of the worse experiences I have ever had at a car dealership to the point where I’m still in amazement that this is what has transpired.

The staff is always very courteous and helpful. They explain in detail what they're doing and they keep you well informed as they're doing it. I was in need of a ride back home and they accommodated me.

Great care and information. I felt that I could trust them to only do what was needed and not take advantage of me. They returned the car in excellent condition.

Zach did an great job! He was transparent, and gave me all the options up front.

Great service and speed of transaction

I'm so grateful for the experience I had here. Tony Bruno was an excellent salesman and put me in the perfect 2021 Tucson Limited, despite the fact that I originally came to look at a Kona that he had to pick up across town! He answered all my questions (text and phone call) timely and helped me work out a deal to get in my Tucson while I was still waiting for the money from my total loss. Would definitely recommend him if you're needing to get into a vehicle!

Three to four months out before you could even get an appointment to get your car fixed... So if you have an alternator problem like we did and you have an extended warranty they expect you to leave the car there for 3 to 4 months before they could ever get to it and even if you have car rental they will not offer you a car... so what's the point

They were great, and worked with me on getting my new car. I didn't feel pressured, and they helped me get the best deals possible.

I had an amazing experience with Denise. She is a hard worker considerate and kind. She gave me a great deal on an absolutely great crossover. I will send anyone I know looking for a car to her! I will buy my next car from her too. Please let her know you read my review if you decide to use her.

Alan was awesome, wife couldn't make it during the day do to work but he helped by getting all the paperwork ready for us over the phone to just sign when she got there. If it wasn't for that they she would have gotten he chevy equinox that she's been searching for for months. She loves the vehicle and no complaints on drivability, even took the car down to Florida and back and drove like a champ. All in all a good experience. Alan was so darn good he almost convinced me to sell my car to him and buy a new car, and I literally got that car 2 months ago. Greatest thing they do advertise is no dealership fees for used vehicles which was great to find out that they kept their word.

Great Customer Service!!!

I set up an appointment before I took my car in for an oil change ( which was easy). The morning of this appointment I got there a few minutes early and was greeted promptly. He advised me that it should not take long and showed me where the waiting room was. It took approximately 30 minutes and I was on my way. The workers were very respectful and prompt which I appreciate very much. I would recommend them one hundred percent.

Jorge was thorough and friendly. He recommended I do additional changes which I will consider when I return for the next oil change appointment.

The car had problems after 3 days and didn't want to return the fund.

Alan was very attentive and kept me updated through the whole process

Service representative was on time, listened as I explain the problems that I was having with my car and then explained what was covered in the 165k check-up and the associated costs. Thoroughly explained what repairs were necessary and what could wait until later. Applied discounts and kept me updated. Quite efficient. Thanks AutoNation.

No help whatso ever!

Great fast and friendly service! They keep me safe on the road💥

Alan was super easy going, and everything went smoothly with the purchase. Popcorn was awesome too. Would definitely recommend going with him if you want a Hyundai.

Had a great experience purchasing my new Tucson at this dealership. Mariana helped me streamline the purchase process and addressed any issues or concerns immediately. I highly recommend this dealership to anyone!

My salesman Stephen was great, Finacing was a little fishy. I was told I would get 5.9% interest and then it turns to 7.9% and about $4,000 more to be financed. I payed for the paint protection and they said I had to come back when I love an hour away. This is my first experience at a dealership and It seemed a little fishy Update: 1 month and a half In my car didn’t start now I have to miss work for this.

Zero customer service, $5000 more expensive than online price, they don’t have the car Available but they set up appointment even if we said which car we want online already . Justin Pack was the name in the email but he didn’t show up just say hello and left and put eveything to his new assisstant that was brand new with no information. Justin Pack was sitting there without any job to do or customer to help but he didn’t come to help us. Lots of back and forth with no result. I never go there at all.

It’s a dealership, I’m not sure if I need to say more.

They did a great Job.

Alan was amazing and so helpful! The whole experience of buying a car here was easy.

Very courteous and honest, in business practice.

I was told I have a free 1st oil change. I asked wanted full synthetic. they charged me the same price of an oil change not the difference. I asked for my tires not to be rotated. They said that they did not but my lugnut key was in the cup holder and had been removed from my glove box. Too Many half truths. I declined 3 times to review them and they continued to send me emails. So I will give them what I thought.

Very frank and compassionate to customers. Enjoyed working with Denise Stanton. Ms. Stanton was very helpful to find a car to suit my budget and needs.

So far so good. They are taking care of everything I have asked for. My salesman Alan was awesome!!! I would definitely recommend him and AutoNation Hyundai to family and friends.

I came in for an oil change with no appointment, the service advisor Jorge took my car back right away and I got my car back within an hour. He came back and let me know there was a recall on a part and ordered it right away since they don’t have it in stock and said he will call me when it gets in. Best service you could ask for!

Our service rep was Michael, who did a great job assisting us. He was very professional and answered any and all questions that we may of had. Very satisfied.

Denise Staton was an amazing sales women helped me get into my Hyundai Sonata! She has also helped with a couple of other things since purchasing the car.

Clean, fast, friendly service only issue is trying to schedule an oil change online it always shows no available dates or times.

I had an excellent experience at autonation. Tony Bruno was great as well as Alfred.

Terrible service. I made an appointment last week to resolve a recall notice. When I arrived today, they didn't have the part they needed. He told me it was a 'VIN-specific part' and they didn't have my VIN number in the system. I leased the car from them two years ago, and they pulled it up when I made the appointment, so they certainly do have my VIN number. Worst of all, he wasn't even remotely apologetic for wasting my time and not fixing my car. This is my third car from this dealership and it will be my last.

I was driving home from work in 100 degree weather when my A/C coughed out it's last breath of fresh air. When I got home I immediately called my service advisor at Auto Nation and he told me the schedule was jam packed but if I dropped it off, he would try to get my car looked at in the next couple days. I was nervous, I started calling around to see if anyone else could get my car in the next day, and after booking an appointment with an unfamiliar shop - I realized I don't trust just ANY shop - so I cancelled it. I will also tell you that I don't trust ANY service advisor. I have a guy at AutoNation and he's my go to person. You know that feeling you get when someone actually cares about your personal situation and doing their best to help you? He gives me THAT feeling. The feeling that someone is watching out for my best interest. So I took my car into AutoNation the next morning, and dropped her off. I let them know beforehand that I needed a ride home, and they had someone waiting to take me. My service advisor being the awesome guy he is called me that afternoon with the details, got my car fixed that day, and had someone come pick me up so I could have my car back the same day. I was super sad to see a chunk of my money go, but I was absolutely relieved and grateful to be so well taken care of! Zach did a superb job giving me a great customer experience and I hope he stays with the company for many years to come. His attentiveness has always been top notch and he's provided me consistent, excellent service. THANK YOU!

LITERALLY STOLE $500 FROM ME. I've been trying (for 3 weeks straight) to get my deposit back that I had to put down for a used car to "hold" it and that there was a money back guarantee. I've gone there, called there, left messages with the same financial person (JoAnn) who took my money, yet I'm being ignored and of course I have not received my money back. DO NOT engage in business with them! This is extremely unprofessional! And I suppose I can take it further since money was stolen.

I received very good service at AutoNation Hyundia dealership. I was able to get in and have my 30000 mile service without a problem. Jorge was very efficient and informed me at every stage. I was able to wait in the comfy lounge and check out some new cars. I love my Hyundia Tucson. I would recommend this dealership.

We take both of our cars to be serviced and always have a great Experience. Mike Winck always make sure we get best service. I always tell my friends to go to Auto Nation Hyundai North Richland Hills and ask for Michael Winck.

Michael in service was very helpful and kind I had my car serviced and oil change

This place is a joke. We called ahead of time to make sure they had the vehicle we were wanting in stock. My wife verified with the sales person three times over the phone that the vehicle was in fact in stock and that the sticker price was how much the vehicle was selling for. She drove an hour there to look at the vehicle. Upon arrival The salesman notified her that it would be $7000 over the sticker price due to the vehicle being in high demand. The salesman also advised that every Hyundai dealership currently marks their vehicles up this much and told her that other dealerships charge much more than the $7000 over sticker. We called three other dealerships that are in close proximity to this dealership and they all advised that this is not a common practice among Hyundai dealerships. Don’t waste your time with this place.

Best place to buy a new car. I enjoyed my time with salesman and financial needs about buying a new car. 🙏🙏🙏🤲🤲🤲

The service was amazing!! Mo, who is a rep at Auto Nation Hyundai in North Richland Hills, Texas. Did a great job explaining the car and features. He helped me pick a totally different car that I wasn’t even expecting to test drive and didn’t over sale me. He was patient, precise, and true to his word. He has found a long time customer from his exceptional customer service. Thanks Mo!

Very good staff! Efficient and courteous!

Zach was very nice and helpful listened to what i had to say about what needed to be looked at and more. Amazing customer service.

The people are friendly. My salesman Mo was awesome! He is very detailed! I drove my brand new car for 4 days and decided it wasn't the one for me. I called Jerry the GM and he told me to bring it back and he would take care of it. When I tell you he did what he said... yasssss he did! Thank you Mo and Jerry! I am a customer for life!

I’ve never had such a quick, easy, flawless & overall enjoyable experience at a dealership than I did when purchasing my lease here at AutoNation Hyundai. 11/10 - would recommend!

The people are friendly. My salesman Mo was awesome. I drove my brand new car for 4 days and decided it wasn't the one for me. I called Jerry the GM and he told me to bring it back and he would take care of it. When I tell you he did what he said... yasssss he did! Thank you Mo and Jerry! I am a customer for life!

The service was amazing!! Mo, who is a rep at Auto Nation Hyundai in North Richland Hills, Texas. Did a great job explaining the car and features. He helped me pick a totally different car that I wasn?t even expected to test drive and didn?t over sell me. He was patient, precise, and true to his word. He has found a long time customer from his exceptional customer service. Thanks Mo!

AutoNation Hyundai NRH has been a great experience all around. I have been taking my Tucson there regularly fe over a year and have never had an issue. This last time they had my car in and out within an hour. They are respectful and informative, but not pushy. Highly recommend!

I had a “check engine” light. A lube place ran a diagnostic and told me one thing, Auto Nation found the real problem. They found an oil exhaust valve that was put in wrong and an AC leak and fixed them. I was unaware of two recalls they also handled for me. Joe kept me well-informed, gave me an estimate that was very close to the actual cost. I’ll go back to Auto Nation for my car repairs, and probably for my next vehicle.

When I call inquiring about I saw online the sales person was very attentive and responsive. I quickly made my way to the dealership as I knew the car might not last the day. I purchased the car but was told I needed to return three days later because they haven?t had time to inspect or detail it. After the third day, I figured I better call to make sure the car is ready. I finally reached him after and was informed that car needed a new radiator and the passenger window needed repairing. Basically it took them 8 days to repair a radiator and window. After getting the car, I had it inspected and found 8 major problems which they refuse to address in any manner. I might as well had purchased from an individual or a ?mom and pop shop?. Note: to the dealership credit, they did loan me a loaner car on the 7th day.

Service here is always just okay. Takes 1-1.5 hours for an oil change even with an appointment. They always seem to forget to do something. This last time they didn’t reset my service light or replace my sticker. We only come back because we bough a maintenance package.

Better than any other autonation ive went to.

Great experience, love the customer service, Bruno is the man they took care of me. I recommend going to them.

You get what you expect from a car dealership. I've been in quite a few in 50 years. Some advice, if your old car had less tech than newer cars. This would be when buying a previously owned car. Make sure you get 2 keys. They can get you the second key, cheaper than you can. If you get one key, make sure it's the MASTER key. If not, some of the high tech features may be out of reach. See if they cleared the old phones from the hands free system. Get them to show you how everything works. This is just basic customer service. This should have been done before the car was offered for sale. Now I have to hunt down a key fob. Get it cut and programed. Get the door code so we can open the door if the key is locked inside. We finished after dark and I was handed one key and told"it's over there". I didn't even know how to turn the lights on. But I managed. 3 may be a bit high of a rating come to think of it.

Hector was very helpful. The whole experience was very easy and quick. I definitely recommend AutoNation, be sure to ask for Hector.

I only went back because my car broke down and I didn?t have the money to go to the Fort Worth location. I will never go get my oil changed at this location. At the beginning of the pandemic, they refused to wear a mask in my car when taking it into the garage. I have low immunity and needed them to do this. I will never buy this brand car again. The metal on the top on the car gets mysterious dents.

These guys are your typical used car sales, we were told our car was checked head to toe and was ready , only to have to pay another 663.00 for maintenance while still under there so call 90 day warranty. These guys are snakes , STAY AWAY from theses guys.

Visit was fast and employees were very nice

Had a great experience. The service was quick and easy. Brought car in for oil leak and was fixed and back on the road within a couple hours.

I've had the check engine light come on twice on my vehicle (separate issues each time). Joe Barker has been phenomenal in helping me get back on the road during each incident. He kept me appraise of what's going on throughout the repairs, worked with my warranty company, and ensured I had rental. AutoNation Hyundai is not my nearest Hyundai Dealer, however I will be taking my car there for regular service from now on. Top notch Customer Service.

They have very nice cars.

You negotiate a price and they will add on fees later. I asked them twice if the price included everything except sales tax and they said yes twice. Then they put a purchase order in front of me with fees added.

A simplified process - purchase of a new vehicle was well planned out although it took longer than we would have like.

Tuve una muy buena experiencia comprando mi suv en este dealer, el vendedor se portó muy amable conmigo y con toda mi familia y la manager también nos ayudo mucho con el financiamiento

I searched online and finally tried it out at this dealer. There is no hiding, add on surprise when you step in. Whatever price they put online is the price you expect to pay.

Great experience. Even in a sellers market, still treated like a valued customer.

I bought my car here and I do love it. However the service department has been frustrating to deal with both times that I’ve brought my car back. The first time I waited almost two hours for my oil change that had been scheduled in advance. I asked for an update an hour in and was told they just needed to wash my car (I didn’t request it but I thought sure whatever) An hour later, I asked where my car was and why was it taking this long. They didn’t even wash my car so basically just wasted my time for literally no reason. Today, I came because my car has a recall part. I scheduled this appointment 3 weeks ago. I get here and they tell me it’ll be 3-4 hours so I can reschedule if I want. It really seems like they just didn’t want to waste their time on a recall (they kept pushing for me to just reschedule even though I’m already here). I asked if they could look at another issue (burning oil) that my car was having since they were already going to be in there. I was told no since that wasn’t the point of the appointment and they don’t have time for it. The most they could do was a superficial glance at it. Fine whatever I just wanted the recall taken care since I’m here already. Anyways, I was obviously frustrated (not cursing or yelling) and the guy was over here talking over me saying he didn’t appreciate my tone or how I was talking to him. Like what?!? I was seriously just asking if they were the ones who had called 5 minutes before we arrived since he was saying they called beforehand (which he then backtracked and said he meant they should’ve called not that they had). On the plus side, he did say maybe they could do it in just 1-2 hours instead and he also came to update me that they pulled it in and started work on it. Overall though, I still think their service department needs plenty of work on their customer service skills.

Service took a much shorter time than anticipated and the staff is always welcoming.

My salesman Mo was the best! Absolutely has the best customer service ever! Very helpful, informative, and professional!

Mo knows his stuff! He owns a Hyundai himself and showed me how to use all the features. Thanks Mo! I love, love, LOVE my Tucson!

Go see Mo! He knows his stuff! Very knowledgeable and friendly. You won't be disappointed.

As usual, my sales rep Denise Staton exceeded my expectations! I have been dealing with Denise for approximately 6 to 8 years. I purchased my first vehicle from her when the dealership was in a different name. I always come back to Denise to see what the new vehicles are at the end of each of my leases and she is always available to assist me and has the knowledge of each vehicle type and can sync in with her clients so that no one's time is wasted unnecessarily. Even when I have not least vehicles from Denise after looking at vehicles, she always continues to follow up and make sure that I'm doing well and looks forward to doing business again in the future. The best thing about Denise on my last transaction recently on April 28th of 2021, but actually in all of my previous transactions with her she will go the extra mile for you in attempting to get you the very best deal possible. She will go as far to get her managers involved in the event the customer is still unsatisfied with the negotiation process. Another great quality about Denise is that she wants to make sure that you actually sincerely like the vehicle that you are purchasing or leasing from her. She's follow-up oriented, she spent over 45 minutes with me on a day that I did not have an appointment, inside my new vehicle, outside in the parking lot; going over extra things that I had thought about since she delivered the car to me and went over the vehicle options and how most of them work at the time of delivery. Of course after getting a new car you see other things and have additional questions, which Denise was happy to answer and literally got in my car with me and assisted me with setting up everything that I was unable to understand previously. I could not say enough great things about her and I trust her with being honest and transparent and never worry about the fact that she might be trying to take advantage of me in any way whatsoever. I have had certain glitches with the dealership, I will not omit that. However, Denise swooped in and took care of any issues I had immediately. So always good and well in the end. AutoNation is lucky to have professional sales associates like Denise who truly care about their customers and building a friendly report with them and actually asking all the right questions to obtain the right vehicle for that individual. Kudos to Denise Staton. I will always come to her first with all my vehicle needs. I love my new Santa Fe calligraphy and all the amazing options and things that this vehicle can do. I recommend this dealership, however I highly recommend that you reach out to Denise first, you will be glad you did. A long-term satisfied customer. K. Hartwell, Fort Worth, TX

Great experience today. Brought car in for routine oil change and tire rotation! They called me within an hour, completed! Fast, efficient and so easy to get my car. Didn’t have to wait for some guy to bring it up…which at some dealerships can take 10-15 minutes just to get your car! Thanks for great service!

wont be coming back had to beg for someone to give me information was totally ignored when finally asked someone to help us that spoke spanish was even worst no information was given to us and were treated poorly. heading to another hyundai dealer.

Always nice very courtesy and very polite

LOVE TAKING MY CAR HERE! The staff is always friendly and ready to help. My first Hyundai and definitely won't be my last, thanks guys!!

Very pleased with service

good greeting with smile .

Could improve after sale service. Prepare to buy an expensive 2nd key if you buy used. i gave up on my salesperson.

We were in need of a car unexpectedly after a total loss because of storm damage. Alex was amazing and really helped us figure out what we needed. It was very low pressure and he wanted to make sure we were taken care of. He was very mindful because we had our daughter there and he didn’t want us waiting so long. I would totally buy from them again and I recommend talking with Alex. He is the very best!

Good service done by friendly, competent people.

Very pleased with their service department.

Sean customer service from auto parts was Excellent. Knowledgeable, Corteous and Efficient. 5 stars for him! Definitely coming back if I need to purchase anything else for my Hyundai. Thank you!

Great service and parts department

The service work was completed as expected ... to a point! I drove my serviced car off the lot at about 5 pm. I drive straight home and parked in the driveway. The next morning I went out to my car and didn?t even get a click. Even keyless entry would not work. The battery was completely dead. I called AutoNation Hyudai immediately and left a message with Blake in Service that I needed someone to come out to assist with what clearly connected to the service work done the day before. Four hours later I left a message with Mr. Green detailing the same. No call back from either person. Cynically, I guess they had my $857 and didn?t need to follow up with good service. Seriously, I won?t be back!!!

They just finished my recall done. It was so fast . And zack was so helpful . Really happy with hyundai service departman

The WORST SERVICE I have ever received. My first experience with them was good and fine. However, October of 2020 I took my car in. It ended up needing a new engine. I have extended warranty so it took about 3 days for them to come out and prove that warranty should cover it. ZACH was my advisor and he tried to cheat and scam me out of money not once but TWICE. He said I was going to need to pay $800 for the diagnosis of my car. However, I reached out to my warranty and they let me know they covered the cost of the diagnosis and had already paid the dealership for it. So I went up the chain of command and reached out to them and let them know of Zach's actions. Thankfully they confirmed they had been paid and I didn't owe. But Zach tried to take advantage of the situation and scam an extra $800 from a customer. Then since warranty hadn't approved it yet I had to take out a rental car with enterprise in my name. Zach assured me that warranty was covering it and I would not have to cover the cost of the car rental. So 12 days later I get my car back, return the rental, and owe nothing. Then in January of 2021 Enterprise reaches out to me letting me know the bill has not been paid. I reach out to the dealership and I they ignore me and pass me around from person to person. I start going up the chain of command again, this time to corporate. They say they will help me and then ignore me. We are now in April of 2021 and collections is coming after me for the bill. The bill that my warranty paid to the dealership and the dealership is refusing to pay enterprise. DO NOT DO BUSINESS WITH THEM EVER. This is still an unresolved issue and they DO NOT CARE ABOUT THEIR CUSTOMERS OR THE SERVICE THEY PROVIDE. They are GREEDY and only care about making money.

Polite, professional, and to the point, got everything done promptly without any issues.

This was definitely hands down the best buying experience! Would highly recommend!

Very knowledgeable and professional service department. They also have amazing inventory of new and used cars

In the Service department, talk to Mike. He gets things done. He stayed late to make sure my car was taken care of.

Took my car in for 45,000 check. Great service and time efficient.

Quick and good people bought my third car there. clean place

Smooth and pleasant experience. Mo was outstanding

Needed a vehicle fast! Went to AutoNation and found what I needed at the price I could afford. Everyone was great!

Got everything completed in a timely matter. Even got my car hand washed!

Scheduled maintenance, done right. Thought I might need new brakes but the maintenance inspection found it was only some rust from not driving so much, so saved me some bucks right there. Service group is top notch and the manager Mike is at the top of the game.

Sold them my car...took only one and a half hours for entire experience.

AC went out first we got car. Overall good experience but more money to fix AC

As usual the service took a personal interest in my auto and explained everything to me.

Pleasant experience. Clean waiting area. Friendly employees walked through area.

Outstanding service . Everyone was very helpful and made sure I was taken care of!

Zach worked me into the schedule and took great care of me.

Had a fantastic experience here. Mustafa in sales and Chad in financing went above an beyond for me. Out of the five dealerships I went to, they were the only ones who didn't haggle on my trade in value or my financing goals. Mustafa did a great job finding out what I wanted in a car and set me up in something much nicer than I even thought I could afford, and still in my budget!!! They even stayed after hours to get my deal done since I made the mistake of not coming here first!

Mike was great! My sunroof had to be replaced, but it was backordered. Hyundai?s shipping system leaves a lot to be desired. The dealership went above a d beyond to get things moving and my car back to me as soon as possible

It's great to work with my service specialist, Zach. He's always prepared, pleasant, and professional. He is very respectful of my time. I definitely recommend working with him the next you need your Hyundai serviced.

Fantastic service. Zach in the service department asked how I was liking my car. I told him one thing I would change is the headlights are showing the light to low and not much light on the surrounding area. So he adjusted the headlights and they shine more light around the road which makes it easier to see at night.

Service is great. Mike in service is friendly & explains everything needed or recommended. My experience has always been great.

Took my car for service to have spark plug change and now it will not start and noone will answer the phone

Not only did Eric and Jordan helped me out of a jam when I was stranded but Jordan drove all the way from North Richland Hills to Dallas to do so I don't know how they got so many people that know the meaning of customer service in one place but this place is awesome and I will always buy my cars from them

This dealership did a great and fast repair on my car, and while they were repairing they put me on a nice loner so my baby and I didn?t had to wait. I was able to go home and come back when it was finish, they even gave me a car wash.

Service Department is great

An oil pan gasket was repaired. Apparently the oil was not changed, only ?topped off). How do you put dirty oil back in a vehicle?

Had service for oil change and tire rotation and the service was done just under an hour.

Didn't have an appointment and they hot me right in.

I have been coming here for about 7 years. I have never had a problem in all those years. The service department is top notch. They are very helpful when I call for information. When I take my car in they are very professional and helpful. I would definitely recommend them.

Ive been coming to this location going on 6 years now, all great experience’s and very helpful workers. Recently i have started working with Zack M , he’s very helpful in all areas keeping me informed and what. I’ll definitely send my Hyundai people to him

If you live in Dallas, and you can be at the dealership to oversee everything, you probably will have no problems. If you are in another state and have to do things long distance, you will encounter a nightmare! Departments don’t communicate with each other or the buyer. Charges were added that were to be included in the initial price. The automobile was delivered by transport to our Walmart parking lot with only a few minutes notice and two days ahead of schedule. The SUV was so dirty, and the people responsible to prep it didn’t know it was being picked up earlier than expected. I will say that the general manager was extremely helpful in refunding charges that were added to the price when they were already included in the original price. My husband’s brother found the Palisade and paid cash for the SUV for us, but we were the people who were in contact with the dealership. I am sure our family members will not buy another vehicle from this dealership.

I have had my Sonata for 7 years and used the service department for maintenance repairs. They have professionally and courteously handled my car care. Recently Zach helped to get my engine replaced that had 112000 miles on it through a factory extended warranty. I was provided a rental car while my car was in service. Zach handled it all. Appreciate this dealership.

This is my 3rd purchase from this dealer ...always professional and willing to do what it takes to make your experience the best possible

Awesome service and professional folks. Abi was great and took care of me and my car quickly and efficiently.

Always a great experience to visit the dealership and visit Alex and Denise.

I brought my car in for body repair after my vehicle was rear ended. I was also supposed to receive a window tint as part of my purchase deal. when I first was informed my car was complete, the window tint was not done, the car had a flat and there was a small dent in the rear panel. I left my car. the second time that I was informed my car was ready, I was handed the keys to another vehicle that was tinted. The shop tinted the wrong vehicle. I again left my vehicle and still my tire was low even though I was told the flat was plugged. the third time I came to pick up the car it looked good. I drove off and by the next day my tire was low again. they never plugged the tire as they stated. I had to take my car to a tire shop and pay again to get it plugged and now my tire stays inflated proving that the tire was never plugged. I'm very disappointed with the service provided and the time and energy spent to have everything done properly.

I purchased my 2019 Hyundai Sonata from this dealer, not to bad of an experience. After a month, I was hit on the freeway by a truck. I chose this collision center/Service Dept because I bought my car here. I was called to pick up my car, it was not ready as they where supposed to apply tint that I was due from purchase. I left and returned 4 days later. They brought out the car it was white, but something not right. I told them this was not my car. The sarcastic worker tried to act like I didn't know what I was talking about. I looked and it was an Elantra, I had a Sonata. They had tinted the wrong car, was going to give me the wrong car, and when I saw my car... it had no tint, an additional dent, and a flat. The tint was done and the new dent was corrected. I was told they repaired the flat, however, I ended up having the tire repaired myself because it had a nail in it from them. They never fixed it. I am severely disappointed in this dealership!

The service department is very well run. They communicate very well. They work efficiently. Everyone I’ve worked with there are very knowledgeable and professional!

Super nice staff, easy purchase, no haggling the price for my SUV was very fair and I couldn't be happier!

When I purchased my vehicle, i was offered a "maintenance" program which I purchased. I came to realized it was not a maintenance program but instead it was a wheel rotation and oil change program. Also, I was told with the Gold program, my car would be washed when I brought it in. I have brought my vehicle in 3 time and not once was I offered a car wash. Usually at the end of a service apt. I receive an explanation of services rendered, this time no explanation just vehicle ready. I had to ask for the "maintenance required" light to be reset.

Denise and Chad were wonderful! They explained everything, and were willing to bend over backwards for us. Thank you!!!

Great service and a great team that takes care of you like family member.

I would have to say this dealership was very impressive at the beginning they were professional and found exactly what I wanted. Towards the end when it was time to get my car the salesman was in touch with me and gave me updates about the vehicle but when it was time to inspect my car on my own they didn’t care they walked away and didn’t try to check and see if I need anything. They gave me the car without any gas and I didn’t get an extra key for my car.

Brought my Elantra in for first oil change and software update. While waiting had a conversation with Jesus R about a Sonata. He was helpful and knowledgeable about the car's features (Sonata Ltd). He helped us get the Elantra last year. The service department was finished with my car in a reasonable amount of time. All in all, a very good visit.

I came in for a recall repair that should have taken almost 3 hours to complete. They were able to get in out in half the time due to making a 7am appt. I recommend doing a 7am, so you get in and out.

good service each time I have needed help.

Had some work done as a result of a recall...Mike the service advisor was very cordial and informative. Work was done in less time than was estimated and they washed the car for me. Very impressed!

My turnout booster went out. My car was slow to accelerate. Took my car to the dealership. Where they got to work on it immediately. I was promised my car by Thursday. I was immediately placed in a rental car. It took a bit longer than expected. Due to a warranty issue and recall parts not being in. The gentleman called my warranty people got the issue worked out. Repairs got underway and my car is up and running. Great work. Thank you.

Took my 2010 Santa Fe in for an idiot light. The problem was diagnosed and the fault repaired promptly. Their subsequent inspection found few issues with my old vehicle, one of which we agreed they correct, the rest goes on my list of to-do's at home...none are serious, just routine. 170,000 miles so far and no major issues with the vehicle. Staff was courteous and very helpful. No pressure for additional services or sales. Comfortable waiting area for anyone needing one. Consider AH-Hyundai for things you can't fix yourself. Their repair prices are competitive with many local shops. Thanks again.

I like dealing with Mike in Service at AN Hyundai in NRH because of his friendlyness and knowledge and honesty.

Service manager Joe Barker consistently went above and beyond. Very knowledgeable. Repairs completed on time.

Mo was wonderful and attentive! He listened to what I needed and was patient through my decision making and ultimately, helped me choose a new car that will work for my lifestyle.

Mo was wonderful and attentive! He listened to what I needed and was patient through my decision making and ultimately, helped me choose a new car that will work for my lifestyle.

AMAZING!!! Mike is my customer advisor amazing person amazing customer service. The experience is always been the top!

Brought my car in again, for problems with the drivetrain. When I accelerate, sometimes the engine will just rev up, but the drivetrain does nothing, especially when trying to pass on the highway. I say again, because this is the fifth or sixth time I brought the car in with the same complaint. They can never get the car to give them the same problem, but when ever I lend my car to a friend or family member, they all complain about how much this scared them. This last time, they had the car for three weeks, claimed they thoroughly tested the car and were unable to reproduce the issue. When I picked the car up after three weeks, the paperwork showed 7 miles were put on the car during that three week period. I can't consider this a thorough test, not in 7 miles. I probably would have had the car in the shop longer, other than the fact that I stopped in to get an update on the vehicle, as I hadn't heard back in almost three weeks. Mike, a service writer, after I told him I was thinking about talking to Hyundai directly, that I should take my car somewhere else. I have never had a service writer tell me this before. Needless to say, after my experience with this car (our third Hyundai), I will never buy another, and will absolutely never buy a car from AutoNation.

We recently visited AutoNation Hyundai in North Richland Hills. The team exceeded our expectations helping us with our new car purchase. They actually located a very hard to find vehicle with exactly the specs we challenged them to find. We could not be happier to know we now have a great resource for future car purchases. Thank you so much to Jerry and the team at AutoNation Hyundai North Richland Hills.

We recently visited AutoNation Hyundai in North Richland Hills. The team exceeded our expectations helping us with our new car purchase. They actually located a very hard to find vehicle with exactly the specs we challenged them to find. We could not be happier to know we now have a great resource for future car purchases. Thank you so much to Jerry and the team at AutoNation Hyundai North Richland Hills.

We purchased a pre-owned vehicle from out of state and had the vehicle shipped out of state. We were fine with what we saw on all the pictures (because we knew it was used) but had to trust there was nothing that was wrong that we could not see (since we could not test drive it - mistake). We had to rely on the dealership to let us know other things were wrong with the vehicle (ex. When the vehicle idles or the brakes are pressed it makes a loud humming sound and neither of the plugs to charge the cell phone work so this is a problem when traveling long distances). These thing would have been obvious to anyone who drove the vehicle while at the dealership and would have been obvious prior to loading it onto transport to be shipped to us. We would not have purchased the vehicle if we would have know these issues existed. The sales people were friendly at first and helpful and then put heavy pressure on us by phone, text, and email to I try to get us to do any number of things that made us very uncomfortable. A fast and sloppy job (incorrect information on contract/documents) was done with them and had to be physically mailed back twice to get it right which is frustrating and time consuming all the while we are without a vehicle to drive. All in all they run you through like cattle and you only represent $ signs. Be wary about buying a vehicle from them sight unseen. There is a reason why used car dealers/sales people have a negative reputation because they will do anything and say anything to sell a car even when it is not representative or accurate. It was too late to do anything once we had signed paperwork and the vehicle was delivered. Unfortunately we will never do another transaction with them even though they seem to be a dealership in a decent vehicle price market.

I just wish the waiting area was in a different area. I was there the other day waiting for my car, there are two offices on each side of the waiting room, and a lady in one office kept yelling to the guy in the other office instead of getting up out of her chair and going and talking to him they were just having a conversation back-and-forth it was rude and unprofessional. Plus she was so loud, I could hear every phone conversation she was having, I ended up having to go sit in the children?s section to get away from that. If she is going to talk to other clients on the phone she should consider closing her office door.I was able to hear all sorts of information about other clients.

Tim, Louise and Ryan did an amazing job at handling a complex situation.

No was great! Finance was easy and fast. This was my fourth Tucson purchase from them and probably the best one

I appreciate how professional the staff is.

Person in service Provided great customer service and was very attentive,

Horrible experience n the service department. Waited 4 hours to find out the parts they had to do the job were sold to someone else.

Treat their customers horribly. Hung up on by service because I wanted to speak to someone about getting a loaner. AVOID this dealership

I am very disappointed in your customer service. I made an appointment to address this recall on 12/15. I received a confirmation and this reminder. I was told at the time that The part would arrive in three days. But when I arrived at my appointment time, I was told I would have to make another appointment because the part was not in stock. Poor customer relations. These days, how you treat customers is about all companies have to show they are different from all others. Perhaps you can correct your process issues.

Sale staff, finance manager all easy to work with. Everyone friendly.

I shopped around all the area dealerships and found the best price here at Auto Nation North Richland Hills. Process was easy and smooth as it could be.

took three days to get car ready. had to take it back to get state inspection complete

These guys are the best! I?m going to buy a car next year, and wouldn?t think of purchasing it anywhere else but here! They?ve helped me keep my ?08 Santa Fe in tip top condition and on the road and running way longer that I thought!

This was a fast service performed without issue at the time I specified.

Very helpful and good service

Amazing customer service CJ is great, he found the leak after all the other dealer just shoved it to the side, cj had my car for a day and a half and had it back the following night

Their service representatives are very helpful and take the time to listen to you.

Personnel was polite, on time and very helpful. Work was completed in a timely manner. I would highly recommend them.

Excellent service and extremely helpful and courteous

Excellent service very courteous and knowledgeable staff

Great customer service. Have always had a easy transaction. Service person explains what needs to be done, Always informed of approximate time for the job. Options are outlined, for weather you want a ride home to wait or to wait on site. Waiting rooms are clean and spacious.

Awesome experience! Zach was a professional coordinator! Service spot on.

Sales is great. I would not bring my vehicle in for service there. They have had my car 6 days for a check engine light and rear window defroster and it’s still not ready 🤬😤

Words can?t express the service, care and concern that Chad Keys provided to me, Robert E Crawford in regards to the finding and then the purchasing of the vehicle. From the initial phone call to driving the vehicle of the lot, Chad was awesome. Then there was Ryan on the day I picked up the vehicle, this brother provided customer care that complemented Chad. What team work. They deserve a financial award for the service they provided to me. JUST AN OUTSTANDING JOB. Please let them know what I had to say to encourage them to keep up the good work.

Very nice people and willing to help you in any way.

Zachary was very tuned in to my needs. He was informative.

Always helpful AutoNation will get the job done

I’ve been coming to AutoNation Hyundai to service my Tucson since 2016 (I usually work with Mike) Best customer service of any dealership I’ve ever worked with!

I?ve known Mo for several years and he always has treated me right. The car is great and they made it such a great experience and simple. They actually went above and beyond to deliver the car to my house.

I love this dealership and service representative Michael Winck is super employee and always solves my problems. I tell my friends and family to take their cars there.

We had only had the vehicle for three weeks before heading out on a 3000 mile vacation road trip. We took it in so someone could check everything before we headed out. No problems then or on the trip. The car exceeded our expectations and got great gas mileage even with all the mountain driving we did. I love our Hyundai Santa Fe.

I just had my first service at AutoNation Hyundai NRH. Mike was my service advisor and he was GREAT! He exceded the expectations that were set for me and my 30,000 Mi service was completed in such a timely manor. I would recommend these guys, they take care of you AND your car!

The bumper they replaced was better than we could ever imagined. Repair was quick and made us feel good about driving our newly repaired car. The car looked beat up overall with the old bumper. Now, the car looks amazing. Thanks AutoNation Hyundai!!!

i bought my Hyundai after dealing with a nasty Honda for 18 months. the buying process was great, the finance process almost lost the deal. I have used the service dept several times and i must compliment the staff there, but especially Zach as a service liaison. he is great to deal with and makes the process seamless.

Sep 25 I got my Nissan Rouge on Sep 28 is retutned with noise in transmission. since then I did not have a word about it.

Out of this world service, I called Red carpet service. Where you are treated like a Queen.

Wonderful service experience. Organized and quality service

Horrible! False representation of repairs. From day one, panels fell out and wheel shoulder popped out every bump we hit. They submitted wrong paperwork to DMV, and WITHOUT THE ORIGINAL BILL OF SALE! They submitted paperwork without signatures! DMV needs paperwork THEY have, and I don't. They won't return calls. They won't look into anything. They won't take responsibility for completing this sale properly. Left on my own to try and get this lemon registered, or will have to get my lawyer involved. BEWARE. GO ELSEWHERE. Avoid the headaches here! If buying in TX, you have many other places you can go to buy a vehicle. Avoid this place like the plague!!

Good place to get your Hyundai maintenance done. Most likely will come back to get more service done.

Great Service-Appointment was 8:15-I was told about 2 hours for my general serive-and 2 hours I was done. I had a couple of nails in a tire that ruined them-Zach processed the claim and I had a new tire (love road hazard coverage). Zach is friendly and outgoing. Appreciate the attention I get on each visit. Thanks!

Great service, good price, they did not try sale me something I did not need on 20,000 Mile service. Nice people overall in service department. Have no experience with sales department. Comment on Facilities, waiting room seats are worn out. Not comfortable for 2 hour wait, need replacing with better chairs.

Was able to schedule within a day. When I arrived told them what I needed to have done. They gave me an estimated time for the service, came very close to that time. Told me of other recommended service, washed the car and I was ready to go.

Was disappointed in the lack of communication. I had a 10;30 appointment for an oil change. I was told it would take an hour and fifteen minutes at the most. After an hour and a half I went to check. They said it would be about another 20 minutes. When I questioned them the service advisor got upset and drove my car around and said they wouldn’t change my oil. I’m sure it’s because it would have taken much longer. Just disappointed since I was there on time and they didn’t have courtesy enough to communicate effectively!! Water my time!!

I loved working with Nina she was amazing and energetic!!! I give her a 5 stars ??. I worked with Darius in finance he was still learning but very nice , I give him a 4 . I also worked with Chad in finance but did not like how he kept asking us to do warranty even after my mom and I both said no multiple times . I give Chad about a 3

I was looking around for a new car for months going back and forth whether to get one or not. And had emailed Autonation. and Ryan had emailed me back. And for months we emailed about cars and all the details. He was very patient with me. And i finally decided on a vehicle i was good with. Price was a little higher than then was discussed. But i got it anyways. Ryan made the whole buying experience a good one. Very nice and patient for me who had a ton of questions. and took about 4 months for me to decide. Thank you for your help and patience with me. I would recommend them to anyone to go get your next car from.

I have been taking my car there for the past six years and everyone has always been friendly, service has always been good Everyone is very helpful

I had a great sales person and everything went great until I got to financings. I had already pre-qualified online so it should have gone real easy. The finance lady sold me a bunch of other stuff. She made it all sound so good and said if I decided I didn't want this extra stuff I could just cancel all of and get my money back. So not knowing any better I said okay to it. After getting home and reading what it was that I actually bought I went right back like a couple of days later to cancel. That's when the nightmare started, she got so angry at me and kept putting me off saying she more important things to do. I then went back again with my father and she continued to lie to us about how she didn't have any time to cancel all this stuff and we would have to wait for just short of 30 days. My father and I told her we knew what she was up to cause we read how after 30 days you don't get back all your money. My father was smart though he recorded the whole conversation of her telling all the lies and the recording is date and time stamped so we can show during arbitration that we had been trying to cancel since the beginning. I will update in a few days when we go back in to try to get that lady to do the right thing. Buyer beware should be posted on a great big sign as you drive onto the car dealership. These are not nice people, and the smiles are only there on their faces cause they like taking advantage of the customers.

Great experience, customer service rep was very helpful.

Absolutely excellent service and care was taken with my car. Appreciate Zach and the rest of the staff! I will be taking my car here going forward for all service needs!

Had to wait a couple of days for parts but very happy that all repairs were covered under warranty

Very pleased with the dealing with the service department. My service advisor, Joe was in constant communication with me.

Contacted them to view a car and upon arrival not only was the car a completely different car than what was listed (the model, the miles and the color was completely wrong) the service was terrible. After seeing nothing was correct we still agreed to test drive it and while waiting for the salesman to bring the plastic out to put over the seats to test drive since the car was far from detailed, we were rudely pushed aside for another sales man to let someone view it even though we were getting ready to drive. Then after all of this our salesman then goes on to say "actually the price is wrong aswell and this car will be a couple thousand more". DO NOT waste your time here.

I purchased my car at this location 9 years ago, but had chosen to go to a dealership closer to my home for servicing in the past. Last week, I had a leak on the passenger side in my car and called both location for comparative pricing for repairs. The price quoted to me by AutoNation for diagnosis was 1/3 the price quoted by their competitors! Thank you, AutoNation!

My experience at AutoNation Hyundai North Richland Hills was as always great. Their customer service staff goes the extra mile to make sure that my service appointment goes smoothly. They keep me informed on the status and get me in and out as quickly as possible.

They did an amazing job getting my car back to me after my AC stopped working. I was in and out in a day and when I received my vehicle it was clean and running perfectly!

Last week my daughter had her AC go out on her Tucan which we purchased from Autonation back in 2017. All I can say is outstanding! She took it in and within "hours" they replaced the compressor and she had her car back. This is unheard of in these troubled times or any other time. What a great dealership!

Always treated very well. Service is outstanding and I was kept up to date as to the progress of my vehicle.

They did a good job. Persisted in discussions with warranty company and finally obtained good results.

The employees are always helpful and very informative .

Great service. Joe Barker was my service representative and made sure everything I wanted was addressed and service was timely. I’ve been using AutoNation for service for many years and will definitely continue.

Very professional & courteous at all my servicing experiences.

Repair was done in a timely fashion and began at my appointment time and ended at estimated time of completion. Friendly staff, comfortable waiting rooms. A good experience.

I have had my 2020 Santa Fe in twice now and both times I had to take it back because they didn?t reset my oil life. They rotated my tires this time and never check the air in the tires because they were all under pressure.

Fast and friendly service. This is the first time that we get a car and we don't have to spend the whole day in a dealership. We got there by 6:15 pm and by 8:30 pm (including the test drive) we were driving our brand new car out of the dealership. The facilities are clean and the staff is very friendly. The salesman, Noor, is excellent. He is very professional, sweet, and took time to provide us with all the necessary information to help us with our decision, without being pushy.

This is the first time that we get a car and we don't have to spend the whole day in a dealership. We got there by 6:15 pm and by 8:30 pm (including the test drive) we were driving our brand new car out of the dealership. The facilities are clean and the staff is very friendly. The salesman, Noor, is excellent. He is very professional, sweet, and took time to provide us with all the necessary information to help us with our decision, without being pushy.

Excellent buying experience. No pressure sales, price was exactly as discussed. No surprise charges.

I had a good first visit. Although I was only there for a scheduled oil change and rotation, per my plan, everything went well. The tech that greeted me took care of me and my car. There were a couple of "add ons" suggested but I wasn't pressured to accept (I didn't). The waiting room was just OK. Could've been because of Covid 19 but a Keurig would've been nice. It could probably could use an upgrade. The car was delivered earlier than expected and to my knowledge everything was done correctly. I appreciate not being pressured into giving an on the spot 5 star review for your service like the other Hyundai dealership in Arlington does. The Saturday service hours are definitely a major plus for those of us that work during the week. I will visit again and hopefully get the same service. Thank you.

I like this location. It?s super clean , efficient and accommodating . I lease Hyundai. I got a really good deal. Reps were nice and not pushy .

Very cordial and professional...GREAT...

Great fast and complete service.

I had a wonderful experience, as usual, at AutoNation Hyundai North Richland Hills. Michael Wink always takes very good care of me. He knows that I am always in a hurry so he was sure to communicate with me the additional wait time if I wanted my car washed. That was very much appreciated. I will undoubtedly purchase my next car with AutoNation Hyundai simply because of the wonderful service from their Service Department.

I had to take my car in for it's check up and waited. It took a little longer than anticipated but they were very thorough, going through everything I asked for them to check. They didn't try to sell me anything more than what I asked them to check. Everyone wore their mask!! Mike was very nice and helpful. Will come back for service at AutoNation whenever needed! The dealership where I bought my Santa Fe is horrible with service.

My entire experience here was awesome! They told me it would be an hour and a half wait for all my services, I was out in under an hour.

It was my first time there and Joe took great care of my Tucson and made me feel welcome! He made sure everything was inspected and those that weren't working properly(minor stuff) got changed. Even got a free car wash! THANK YOU.

Very satisfied with the repair services. Would recommend to get car serviced at this dealer.

service , sales, and cleanliness.

Zach, the service advisor, was kind, helpful, patient and knowledgeable . I appreciate all of his help.

Very professional service experience and clean environment! Zach walked me through all the steps and recommended services based on my mileage. Extremely transparent and honest. Based on my experience I decided to make this location my service provider. Thank you again!

internet price is about 2k off. Jerry the sales manager straight out lied to me. pulled our credit then went up about 2k on the vehicle. horrible place! beware!!!

Professional, courteous, fast and efficient service department.

Ryan is an awesome sales man got my cousin in a car this morning and i bought mine from him in 2017

Service center contacted me to reschedule original appointment for a time when parts would be available. I was greeted curbside, service agenda was reviewed, and estimate agreed on. Car was ready on time, and was clean, thanks to courtesy wash.

Thanks Mariana for great car. Thank you. Very happy with car.

I have always been pleased with the Service Dept., and have had no problems. My Santa Fe is 8 years old and have had all my service done at this dealership. Car is finished at the time promised, and techs are very courteous and helpful.

During trying times with vehicle down and COVID-19, I received great customer service from everyone and was taken good care of. I am a woman who usually don't trust especially when it come to buying vehicle and I've been good at finding good deals. However, I actually found one I actually would trust and highly recommend is Jesus Fernandez. Jesus Fernandez FernandezJ1@autonation.com 682-331-0126 AutoNation Hyundai North Richland Hills 7724 NE Loop 820 North Richland Hills, TX 76180 My family and I love our new SUV!! Thank You Jesus & Staff!!

Very efficient and took care of my problem.............

they fixed my car quickly and affordably. great place

Lo recomiendo a todas las personas que estan en busca de un vehiculo, los mejores precios, y lo mas importante el gran servicio e importancia que le dan al cliente, se preocupan en todo y te sientes muy bien ya que no importa cuantas veces vayas o preguntes por diferentes carros...ellos siempre tendran la paciencia y el buen humor de ayudarte, en especial a encontrar algo a tu comodidad en los pagos y en el precio. un agradecimiento especial al señor Alex es un excelente vendedor :) recomendado al 100%

Probably the absolute worst place to shop if you are counting on something honest and transparent. I purchased a 2020 Hyundai Elantra SEL from them, on Jan 29 and they pulled out every nasty trick on me to get me to pay more than the price they advertised. First of all, they did not honor the online price quoted at Autonation, even though it explicitly mentioned that incentives are available to everyone. Then they switched my model to a demo version with higher mileage (probably had been stock, longer!!) and different color (classic bait and switch!). Then after switching my choice for a car, they further changed the price than what they quoted me, which I later find out because the numbers did not match. What ended up happening is that, instead of negotiating, they deliberately increased the payment term to reduce the payment against my wishes (72 instead of 60 and I ended up with a higher interest rate). The car ended up being ~17500 instead of the written quote of ~16700, and upon taking it up to the sales manager, neither them nor Autonation could come up with an explanation, except excuses that my car has additional protection. Surprisingly, a feature for which I did not have any sales receipt. At the end I ended up with a car that had considerable cosmetic flaws, has issues with steering alignment and was full of pet hair. Let me remind y’all that this was my first new car purchase, so I would advise and urge you to avoid Ryan Lovin, might be the best performing salesman but I guess you know why by now, also if you end up financing through them please do not fall for Chadrick Key’s tricks, he is probably one of the most shady and untrustworthy people I have ever closed a deal with. At the end of the day, the price of the demo car ended being higher than what I was quoted by other dealers for brand new cars. this is how these people do business, you can decide yourself whether you want to give these people your cash or someone else who is at least more honest and upfront.

Probably the absolute worst place to shop if you are counting on something honest and transparent. I purchased a 2020 Hyundai Elantra SEL from them, on Jan 29 and they pulled out every nasty trick on me to get me pay more than the price they advertised. First of all, they did not honor the online price quoted at Autonation, even though it explicitly mentioned that incentives are available to everyone. Then they switched my model to a demo version with higher mileage (probably had been stock, longer!!) and different color (classic bait and switch!). Then after switching my choice for a car, they further changed the price than what they quoted me, which I later find out because the numbers did not match. What ended up happening is that, instead of negotiating, they deliberately increased the payment term to reduce the payment against my wishes (72 instead of 60 and obviously I ended up with a higher interest rate). The car ended up being ~17500 instead of the written quote of ~16700, and upon taking it up to the sales manager, neither them nor Autonation could come up with an explanation, except excuses that my car has additional protection. Surprisingly, a feature for which I did not have any sales receipt. At the end I ended up with car that had considerable cosmetic flaws, has issues with steering alignment and was full of pet hair. Let me remind y’all that this was my first new car purchase, so I would absolutely advise and urge you to avoid Ryan Lovin, might be the best performing salesman but I guess you know why by now, also if you end up financing through them please do not fall for Chadrick Key’s tricks, he is probably one of the most shady and untrustworthy person I have ever closed a deal with.

My wife and I bought a brand new 2020 Hyundai Santa Fe Limited 2.0 yesterday and we couldn't be happier! Jesus F. was our salesman and we negotiated out a great deal. I've been buying Hyundai's from this dealership since 2007. They are friendly, helpful, and always willing to help get you in the right vehicle. In fact, the General Manager called me today to follow up on our purchase yesterday. My wife couldn't be happier with her new Santa Fe. Jesus (next to my guy Mo), was one of the best guys I've worked with! Thank you Jesus!!!!

As parents that's self quarantine in another country, we were anxious that our son had to drive with an engine problem light displayed. I contacted Mike Winck from AutoNation Hyundai North Richland hills to enquire if the workshop was open and my problem. He immediately replied and my son was told to bring the car in, and had the car sorted out. I would like to thank Mike for providing my family a peace of mind during these worrying times.

Great Service! I would highly recommend this establishment to my friends and family.

I have excellent customer service with Mike So helpful I appreciate his help

I was advised an hour and a half to two but was out a lot sooner. 😁

Since purchasing purchasing a vehicle last spring here I have been lied to by the General Manager, Sales Manager, Finance Manager and Service Managers. If you love spending large amounts of money with people who will lie to you then do business here.

We were looking at the new Hyundai Palisade and AutoNation of North Richland Hills had the exact one that we wanted. Derek Roof made the entire process as easy as possible. He explained the vehicle and unique features very thoroughly. He knows his business.

The maintenance was done expertly. I am satisified.

My experience with Auto Nation was wonderful, I loved how each one greeted me with compassion.

Quick and efficient. The customer service representative was very thorough and personable.

Great customer service! Great overall experience!!!!

Typical bait and switch. Verified with the New car manager (Justin Pack) two vehicles were available for the advertised price. When I arrived four hours later was shown a different model. When I insisted on the advertised models it they were suddenly not available. Very shady and possibly something that should be investigated further.

Excellent customer Service !!

My oil change yesterday was done in a very timely manner.

This dealership is sneaky, they wont honor online prices. I was sold a demo Hyundai Elantra SEL for full price. Payment terms were changed to 72 months, and I was not explained about it, I wish I could just return my car, it has alignment issues and the washer fluid was empty, avoid like a plague. I am taking this upto hyundai when I get the official survey.

I usually don?t take my car to a dealer because it usually cost more to have a minor repair cost more but because it was a sencer it was better to take it to a dealer who is a specialist on my car. But after all that it was the best thing to do. My car was over 10 yrs old but only had 61000 miles on it with no major issues. Hopefully I can get another 10 yrs before it needs another major repair. The dealership was awesome.

Daraius was great. He helped me get into a car that I could afford after my last car was totaled.

As always excellent service!!! I was able to get all my 80,000 mile service in the one visit.

Fast service and friendly employees. Zach was very helpful and professional. I recommend this employee and dealership.

Had a 15000 mile service update for our Santa Fe Sport, and was very pleased with the service. Advisor went over all options, and explained details. The work was completed on time, and all went well. Thanks.

This dealership puts it?s customers first. Jesus F. was my sales representative and his commitment to great customer service was outstanding. The whole buying experience could not have been better. Thank you.

Friendly and worked with us. Salesperson was trying hard to please customer and did a very good job. Manager talked to us and made us feel welcome.

I got an online quote from our salesman Mo and when we went in they stood by the offered deal. Everything went smooth and we were very happy with the way every step went. I would recommend this dealership and our salesman Mo. We are a Hyundai family as most everyone in our family owns one, we have two.

My salesman Derick C was great! He made the car buying process which can be stressful so pleasant. I love my Hyundai Elantra and more then pleased with my purchase.

On time, quick, easy and efficient, car was washed and cleaned, all inside of 30 minutes Thank you AutoNation

Jesus was amazing! He helped us figure out what car and what options suited our needs best.

Will be back again. The car buying process was so streamlined and they were happy to help with no pressure. DANIELLE was great from start to finish. Thanks for an easy purchase. Next time we need a car we will start with you.

These people have always been helpful and courteous even when it is just for a check up to make sure the car is ready for road trip!

Did almost to nothing on helping me out. When asked if there was anything they can do for me was answer with a very meaningful no.

Service was great was able to use coupon, to put me in a loaner, while vehicle was serviced. After picking it up everything was awesome..

I can tell that they are the only dealer that give me the opportunity to get truck without asked me for tons of money, I appreciate this opportunity, thank you to all of you that make this possible.

Process went smoothly and in timely manner. Service Tech was courteous.

Average buying purchase with not a lot of pressure.

My vehicle buying experience was great. The staff was very helpful and went out of their way to make my experience enjoyable.

I was also duped several times by another dealer. But this place was honest. And they sold their vehicles at low prices. What more would you like? They deserved five stars.

Got a great deal on a 2019 Tucson. The trade-in offer beat all other dealers.

Everyone was great. My entire process was great and I got a great deal on my car. I got exactly what I wanted.

Been wanting to change cars for a few months but couldn’t decide what I wanted. I met the kindest and most patient sales man in James Berry. I drove a Santa Fe and Sonata first. Then left drove Honda and Toyota’s. Went back at least 3 times to auto nation because I think I really liked the Sonata and James was so patient and helpful. Finally bought a beautiful red Sonata with everything. Very pleased with it and I would recommend AutoNation because of your sales man. He was the best

I like how the process has been throughout. Everyone is very friendly, helpful and knowledgeable

I am so happy with the service that Autonation has provided. They went up and beyond to help me with an issue I was having with the Hyundai Elantra I purchased from them. If you’re looking to buy a new or used car come in and talk to Mo or Danielle. Jerry the GM is a great guy as well and will make sure you leave and STAY satisfied!

Zack was outstanding and very helpful!!! Zack was outstanding and very helpful!!!

Very pleasant experience! Daraius was well knowledged with the vehicle during the sale. Was very forthcoming with the negotiation of pricing and what I was expecting for a payment. Love the Sonata more than the 17' Fusion I previously owned.

They went above and beyond on my car. So thankful for the awesome customer service.

Very nice and friendly people I’ve never had a problem

Listens to your needs and didn’t pressure me into anything.

I had an issue with the drivers side not opening and not only did they fix that they also said I had an issue with my drivers side window and fixed it. They are very customer oriented and care about you being happy!

The GM , salesman and finance guy went to great lengths to find the car that I wanted and deliver it to me. Really nice guys to deal with. They treated me like family.

Mo Ibrahim in sales and Zach Mobley is the service department we’re absolutely fantastic to me. If it weren’t for Mo taking the time and explaining the multiple functions of my new Santa Fe, I would have spend a couple of hours in the owner’s manual and another hour on YouTube. He’s answered my emails and calls. Thank you, Mo. Zach helped my out when I thought something was wrong with my car. It turned out I was doing something wrong and it wasn’t the car. He took his time and explained everything and even had my car washed. Thank you, Zach. I highly recommend this dealership.

They are friendly and service is done in a timely manner.

I will start by saying the service department is good. I have not had an issue and my most recent experience was great. However the new car sales department is not. I was there today with my 2 severely autistic teen boys. I have been considering trading my 2016 Santa Fe for something smaller or more economic. I walked from the service department to the new car sales showroom waiting area. I set up my older son with a show and took my younger son to look at vehicles. I am not the dressing up type so I was wearing a plain short sleeved t-shirt and leggings. I was not greeted by a single member of the sales department while in the showroom. My son and I sat in at least 4 of the vehicles in the showroom and no one said a word.....not even a greeting. I then took him outside to walk and look at other vehicles. I passed several sales people who, again didn’t greet us. One of the salesmen walked directly passed us to stand in the shade of a car port and didn’t speak. I continued walking and intentionally walked right in front of him, looked up to make eye contact, and this person refused to even meet my gaze. I am a pretty understanding person, but the fact that my very severe autistic son was with me, making noises that are not socially acceptable, and every single person in that area ignored us is truly disgusting. I don’t know if I was being judged for my clothing and how I look or if these people were avoiding us because of my son’s disability. I do know I will never purchase anything from this dealership nor will I be bringing my car back for service. I will tell every person I know about my experience because this should not be the norm! They should be ashamed.

Jesus was not the typical car salesman, he left us alone while we looked and just gave me his card. When I was ready to make the purchase I went back to him. Being a pushy car salesman does not sell cars!!!!!

When it comes to service Michael Winck is the best. Mr. Winck always makes sure we are taken care of in a timely manner along with a friendly smile.

Excellent service! Staff very welcoming Prompt repairs. Fast paperwork

I have never been treated so kindly. The receptionist went far beyond her duties to make everyone in the waiting area feel comfortable. There were smiles from everyone I came in contact with, plus my vehical was taken care of in a timely matter. I give five stars for my experience.

Excellent service, I am glad my friend recommend you.

I was traveling thru Ft Worth and suffered a blowout. The team got me in late on a Saturday and back on the road before I knew it. plus they were able to install a matching tire at lower than advertised price. Thank you for allowing my trip to proceed with only a minor speed bump.

Zach was very quick and helpful. Squeezed me in for a service and did not try to upsell

MIKE IN SERVICE VERY NICE AND HELPFUL AND DRIVER OF SHUTTLE BACK TO MY JOB AND P.U. BACK TO HYUNDAI VERY OUTGOING MADE RIDE FROM AND BACK DELIGHTFUL.

I was greated immediately and treated with respect the entire car buying process.

2017 Sonata engine would suddenly stop over a few days. Service department said they didn't see any codes on the computer, but continued to investigate the problem. They eventually said the problem was a bad coil was to blame They ordered the part and replaced it Hopefully that was the problem, but as with all randomly occurring events, it is still tension while driving in heavy traffic until it behaves for another week or two without incident. Service was good and they even washed the car before returning it to us.

Mo was professional and knowledgeable. Finance department was equally professional and did not try to pressure us on add-ons. They offered, we declined, moved on. Thank you, Auto Nation!

Great customer service! Called to see if they could work me in to do the recall software update on my SantaFe and they did without hassle the same day!

We brought our car in for a recall and oil change. The recall was going to take too long so we just had the oil changed because we had other obligations. Everyone was very nice. While we waited we were asked if we wanted a refreshment. When the car was completed the service associate said it was washed and vacuumed. The outside of the car looked great but the car wasn?t vacuumed. Overall. We had a very good experience.

Everyone was nice and concerned about my concerns. Will definitely recommend to others

Great, service writer was attentive and knowledgeable.

Zach was extremely helpful and I throughly appreciate his open communication and professionalism!

Always professional and appointments are available

Was treated very well. Every person I talked to was very eager to help me with a smile. ,

Great experience with the service department.

Last year in June I went to AutoNation Hyundai North Richland Hills for a simple oil change. It was my first time and last time! About 3 days after my oil change my car broke down on the highway! It was over 100 degrees outside and I was stuck on the highway with cars driving by me at 80mph. After getting the car towed back to dealership they said my oil ran out and my engine was ruined! They gave me a rental car and said they would replace the motor. I got my car back 4 months later. It’s now one year later and my car does not run the same. They ruined the value and quality of my car. Think twice before you get service from this dealership it may cost you more than expected.

Very good Customer Service. The Service Advisor was very good.

I had an appointment to test drive a car on Saturday afternoon. The car could not be located and I was later told it sold on Friday night, but they would find the same car and have it brought over. We found the same model, different color, and was told they would honor the price of the car that was reserved. The first round of paperwork was $4K higher. I should have walked out then, but 3 rounds later, the advertised price of the reserved car was finally honored - then waited FOREVER for the finance person to meet with us and was told that the computers had gone down. First round of paperwork from the finance person didn't include the down payment, the finance terms correct, and a higher price. I'm telling you - you have to really watch these people because they will try and get you at every turn.

Excellent service! Great atmosphere.

People are kind and very helpful. yes, i finally recommend them

Great customer service. Convenient shuttle system that dropped me off and picked me up while my car was being serviced!

Isreal was a huge help in getting me in the perfect car that fit all of my needs and requirements. Ricky was also great help. Ty in finance got me a great price on warranty! These gentleman really impressed me and made the car buying process a lot easier.

Great service...................................................

Eric Green is wonderful in the Service Dept. He took great care of me and went above and beyond my expectations. I will be going back there for now on.

This is the second car that we have bought from this dealership. Denise is the “tops” when it comes to everything. She always does her homework and has everything ready. The staff accommodates you in every way possible. I wouldn’t buy another car from any other dealership. I know I could call them about anything concerning the car even 6 months from now, and they’d be just as helpful as they were when I was purchasing my new car. AutoNation Hyundai North Richland Hills and Denise Staton are the best !! Take my advice. Don’t waste your time going anywhere else !

Was upfront with costs and declined to rotate the tires due to the tread life on the tires when they were examined. Next oil change will be time to replace tires.

My wife was involved in an accident and her car was not operable. Through USAA we had it taken to Autonation NRH. I was totally impressed with the quality of work and the update we received during the work. The car was delivered as promised. I would highly recommend Autonation NRH

Very easy people to deal with. We turned in our 2016 Sonata lease which we got in Austin, Texas to AutoNation in N. Richland Hills, Texas. We were worried that we would not get the same care we had received in Austin. Our fears were unfounded. AutoNation outdid themselves in making us happy. It was a seamless process, and we are glad we went there for our new lease. Thanks especially to our salesman, Daraius Mitchell, who really went above and beyond to make sure our questions were answered. We will be back to this dealership. They were fair and extremely easy to get along with.

It was ok. We got a vehicle. Ended up being a nice experience. It broke down the next day.

Came to AutoNation Hyundai in a tow truck. There were only two service reps working the counter one was on the phone and one was helping a customer. No problem I can wait they were here first. The one on the phone gets off the phone and ask what can he help with the tow truck driver asked where to drop the car. Since I had not been to the location before I am asked to fill out some paperwork again ok this is normal. Apparently at this time I become assigned to Taylor even though he had a customer in the service bay waiting on him and a mechanic waiting to confirm a repair and now me. The other service rep had finished with his customer and had no other customers. Not sure why he could not help. Since Taylor had a customer in the service bay that arrived before I did. I went to the parts counter to ask how much a spare tire cost as 2013 Elantra’s do not have spare tires just a air pump and some type of fix a flat which does nothing to a tire that hits road debris. Thank goodness for AAA. Come back 5 minutes later Taylor is still with the customer in the bay and has the mechanic waiting. The other service rep still did not have a customer so I ask Taylor if I can just leave the car and call when you can? Taylor said sure but looked a little surprised when I handed him my keys as my paperwork had keys on top. I said those are not me keys. Taylor asked if the get the car back to me Monday I said sure but I have to have it Monday. We walked home from the dealership lucky we live close. The reason we walked I felt like a little insignificant pheasant and felt no customer service unlike the Toyota, Ford and Mazda dealerships for the other vehicles we own. Bad choice in vehicle I choose that day looking back Back story we had the flat coming home from the Susan G Cumin Ft Worth breast cancer walk. Girlfriend is a Cancer survivor but on the walk she received a call a long time friend had just passed away from her second bout with breast cancer. We did the turn off at the one mile marker to cut the walk short as she had a lot of people to call in the support group and to be ready to arrange airfare for her friend’s daughter, husband and grandchildren to fly out as she works for America Airlines as had the friend that passed away. Before the walk my girlfriend pointed out the walkers in burgundy shirts which represents people with breast cancer that has come back and spread to other parts of the body. She is proud of the pink shirt she wears which represents survivor and hopes to never wear burgundy. Back to customer service I did receive a call from Taylor in a timely manner to say I need one tire but recommends two which I agreed with his reason the axle should have similar wear heights. He also asked about an alignment which I declined total finically at this time dang IRS but will do later this month. I said there were recalls but only do them if the car can be ready Monday as I have to drive the car and do an oil change. Yes I have other cars to drive but want to keep their mileage down or for gas mileage issues. I commute 160 miles a day. Monday after 3 pm I call as I have not heard a thing. Taylor was at lunch and would return in thirty minutes I leave a voicemail on his phone as he is my service rep and no one else can help apparently only he can talk to me must be a commission issue. He calls back around 4:45. He calmed to have called me and left a voicemail before he went to lunch which I have no record of. I have a friend drive me to the dealership as I have no idea if there is shuttle service most dealerships offer as non was offered most likely to me driving a little cheap Elantra. Go to pick up the car the AAA discount was not applied. Taylor claimed to know nothing about it AAA and Auto Nation has a discount on vehicles dropped off by tow truck. I was shocked to see I had declined services on the paperwork that were never mentioned in the phone call on Saturday. I am angered in writing were things I never said. I am in the market for a car to replace the Elantra as it is almost paid off and out of warranty and a none functional air bag which is very dangerous to drive from NRH to Sherman every day. The new car will not come from any AutoNation dealership even though they claim to support breast cancer Matt

Everyone from sales to finance to management were very helpful but not pushy. They made my experience nice, not dreadful. I left feeling great about my purchase and not like I had gotten the run around.

Made an appointment online because there were three recalls on my Sonata. I also had them do an oil change and check a noise that sounded like it was coming from the transmission. I got a call a few hours later - all was done and the noise turned out to be coming from the muffler. They provide great customer service and didn’t make the noise out to be something worse than it was. I will definitely go back! I may not make an online appointment though... I was looking at my receipt and it looks like I was charged $16.99 for doing so. The charge reads “ Customer pay shop charge for repair order Web created 2019-04-18 07:39:32AM” That was the time I made the appointment and I don’t remember seeing anything stating that the charge the customer for making an appointment.

The customer service was great. They took care of me and my car in a timely manner.

The service tech ALLEN was the best if you need a service tech ask for ALLEN

Everyone at this place was very helpful and professional, this was our first time servicing our vehicle here and it won't be the last.

I just purchased a car at this dealership and had a very good experience with everyone there. They all worked hard to make my purchase as easy as possible. I recommend you give them a try when you need to purchase your next car.

Denise was great to work with! She was very helpful and has followed up with us after the sale.

I am sorry but I forgot the name of the employee that service my 2019 Santa Fe. I am from out of town and my car had no power at all. I called the dealer took the car to him and had my car back in less than 10 minutes. The dealer replaced my battery at no cost but the employee at the dealer was more than helpful.