Recent Reviews from AutoNation Hyundai North Richland Hills

Either clueless or scammers. Sold us a car that has a ton of rust hidden and then didn't take honest responsibility. They were clueless about the condition of their cars.

Just had my first oil change and the experience was overall wonderful! My Service Advisor Jorge made the whole process easy and I was in and out of there in no time. The waiting room was clean and offered refreshments and TV entertainment.

I dealt with Donald and had one of the best buying experiences ever. He was helpful but not pushy and answered all my questions.

Tony was so very patient and worked with me as a first time car buyer! I highly recommend this dealership to anyone looking for a good group of people to trust with buying their car!

The service manager, John, goes above and beyond on any issue that I’ve had.

I had a great experience buying my first car. After months of struggle finding one that fit my budget and getting a good APR I found this place. Noor was great making the initial contact and providing information about their inventory and keeping me informed when new vehicles arrived. When I came to the dealership, he introduced me to AB who helped me with all the financing process, pricing, etc he was very understanding of my financial situation and did his best to help me get a monthly payment I was comfortable with. Luis, the manager also got involved and went above and beyond, he is a wonderful human being and provided a lot of great and useful information and advise. I had been car shopping for several months and dealing with bad customer service elsewhere. I am super thankful for Luis and his team that worked with me to make this a smooth process and provide top notch customer service!

Smoothest car buying experience I’ve ever had. Tony was super nice & helpful.

I took my vehicle in for a recall repair, they guy at the service desk said that it would take about four hours to complete the repair. He did a great job keeping me in the loop on my vehicle and it was completed in about an hour. All the employees were very professional even the salesman who was trying to help me purchase another vehicle. Thanks for an all around great job.

The salesman Jesus Fernandez was honest, upfront and very friendly. He took the time to show me every nook and cranny of the Hyundai Kona I bought. I also enjoyed working with the finance portion as Zachary Davis took the time to explain everything to me. My whole experience was easy, quick and the staff made it enjoyable. I'm looking forward to working with them again in the future!

Donald Davis was friendly, very prepared and got me the perfect car for my college aged daughter. I recommend

Your "Jeff" is outstanding and considerate, walked the extra mile for us...He deserves an extra $20 in his pay check!

Jason sold me my new Hyundai Tucson and I can’t say enough good things about my experience. He was informative and very helpful throughout the whole process. I would definitely recommend this location to others.

I was pleasantly surprised when I received prompt service immediately upon my arrival. The service was super fast, and the customer service was unparalleled. I would recommend this service to my dearest friends and family.

The salesperson, and financial guy were OK. They were proficient, but not very personable. The financial guy I worked with, didn't care about me getting a good interest rate, or deal. Nothing was mentioned about available incentives.

Jason Rudd is an incredible individual!! He deserves a raise for his personality and professionalism. Thank you so much for helping me choose the right car for me and my needs. Samantha Neapolitan was equally amazing and did an amazing job helping me!!! She was very nice and explained everything thoroughly to me. Thank you again everyone for being such great people and a great help!!! Everyone be blessed 100 fold and I will be back for my next upgrade!!!

Auto Nation sales representative took their time to make sure I got into a safe, reliable and affordable vehicle that I am able to make. Thank you for the opportunity!

Great and quick tune up!!

DO NOT USE THIS DEALERSHIP!!! They add 3-5k to the MRSP online, imagine what else they will try and tell you that you have to buy. Any dealership the does this will take you for everything you have. Find a dealership that won't lie to you and sneak in extra charges. If any dealer ever adds something onto the MSRP run as fast as you can. There are dealers that won't lie and add extra fluff, just straight up MSRP. I lived through this nightmare of a place and was able to actuality get the price I was looking for the very next day.

Auto Nation Hyundai was great, Luis, Jesus, and Samantha made my bad situation GREAT.. I am very thankful for all there help.. And I'm loving my Kona

All the service advisors here really care about you and your vehicles. Honest team. Will continue business with them

Worst dealership I have ever been too and I am in my 40's. It was nonstop lies and to start things off they added 3k worth of fluff to the MSRP that they said I had to pay and that they don't add market adjustments. The sales manager was very rude and told me every other dealership was trash and that I shouldn't compare prices, just buy from them. He also told me that cars will only get more expensive and that we are still in a chip shortage. His own company says the shortage is over and people are not buying cars. Please do you research and don't let them push these extra charges on you. There are many dealers in DFW and there are some that are honest and will work with you. I know James Woods and Shottenkirk in Grandbury treat you like a customer and don't sneak in hidden charges.

Quick and easy! AB was great! Highly recommend!!!!👍👍

Great people that want to help you find the vehicle that is right for you…

We bought a new 2022 Hyundai Santa Cruz through this dealership. They remind me for normal maintenance multiple times after I just had it done at this location. They email me to get unnecessary service almost weekly and it is not even a year old yet. I don't know if all AutoNation dealers are like this, but I will never buy a car from them again. They send emails and regular mail almost weekly to get an extended warranty and wheel alignment for our new 2022 Santa Cruz. They are just in it for the money, not for customer service.

I have been going to this dealership since 2013 when I bought my car there. I have been happy with both the sales and service department. The service department is always helpful. They explain what the problem is and give accurate estimates on both time and cost. Michael Winck is my service advisor. He is the best!! I would definitely recommend this dealership for your service needs.

Good courteous professional service.

We are so pleased with how easy y’all made our car buying process. Jesus Fernandez was so helpful and friendly and very proficient. Thanks again for making this so easy.

Great service. I had an appointment for an oil change for later in the afternoon but the service group was able to work me in right away. Thanks, ANHNRH!

The service staff here was wonderful! I felt like they were honest with what my car needed, they were helpful in explaining certain things and they were fast! Highly recommend this location!

Jaden is the best sales I ever seen he goes extra mile to help me really professional if you ever need a car go to this dealer and ask for Jaden.

The Customer service and friendly environment and the willingness of each service rep/ manager to go out of their way to actually assist you and accommodate you was exceptional!! One area of continual improvement that I would recommend is this : after I picked up my vehicle after receiving a new engine, A couple of days afterwards I experienced a situation with my tail lights , the tail lights would not go out!! this was not an issue before so I called the dealership and they were willing to evaluate the problem but There would be a $200 diagnostics fee charged and if they determine it was no fault of their own or nothing to do with the work they performed, then there would be a labor charge!! I understand if this is policy but I would think that it would represent the company better if after working on a vehicle and and immediately there is a unforeseen problem that was not there’s before that the dealership would at least be willing to evaluate it without the cost to determine responsibility and then let the customer decide whether or not he’s willing to get it repaired at that time!! Also, after picking up my vehicle I noticed the next day that my radiator reservoir fluid was empty and the tire pressure sensor showed low tire pressure , it would be really nice if before having a customer come pick up the vehicle that they would tend to such small matters (top off the fluids, proper tire pressure, etc) Those are simply points of continual improvement that I would recommend or consider Other than that I want to say thank you, great job Autonation Hyundai going out of the way to get My car repaired as quickly as possible and getting me a rental car at no charge and then a really nice loaner car!!

Easiest buying experience I've ever had at a dealership. Donald Davis did an amazing job showing us the features of the car (2022 Tucson) that we ended up buying. Highly recommend this dealership. Oh, and absolutely love the car too!

I was treated with respect and even though I wasn’t able to come to the dealership immediately my sales person, Ryan Lovin helped me by holding the vehicle and getting all the paperwork over to finance. Never felt any pressure or pushiness! When I was able to get to the dealership the car was gassed up and detailed ready for test drive and paperwork waiting to be signed!

It did take almost two months to service my car ( but this seems normal these days anywhere you go) but Jose was very helpful and kept me updated.

Jorge was great with my tire replacement and great communication.

Great fast and friendly service! I am loving my Jeep Gladiador!

The location looks like a hole in the wall while under construction. It was difficult to maintain the attention of sales but I appreciated the immediate access to the vehicle we traveled to see, non-stuffy experience, and never pushed any additional vehicles I wasn’t interested in. My experience with finance was painless. In fact, working with Randall I knew I was in great hands. He was efficient, cared about my time, and personable. I ended up with a dream car that will be in the family for a long time! Thank you Auto Nation for the great price and no haggle experience.

It's the central place to buy a car. And than, Jaden and Brian are helpful and nice guy. They explain about the car in detail. They have a lot of customer experiences. Thanks Jaden and Brian for helping me. N Joi Naw Tawng

It's the central place to buy a car. And than, Jaden and Brian are helpful and nice guy. They explain about the car in detail. They have a lot of customer experiences. Thanks Jaden and Brian for helping me. N Joi Naw Tawng

Greedy and zero interest in pleasing their customers. Purchased a new Tucson last night and before we got there to pick it up they had added a hideous pin stripe to the car as part of their $2500 “auto tech” package they force down your throat. Not even knowing yet this was part of the package we asked for it to be removed. As we were checking out we noticed it was an itemized addition and costs $592. We asked for the charge to be removed since we didn’t even want it and the new car manager wouldn’t budge. Wouldn’t even give the smallest discount. So lame. There will be a time when this car shortage ends and your ability to bulldoze your customers and play hardball will run dry. This review will still be here though showing your company’s character. We were about to buy a Santa Cruz in a few weeks but, nope!

Update: I’ve spoken with the manager and my car is being serviced by him and his technicians, he was able to hear the issue with my car and it is currently being serviced.. (Original): If you need anything other than oil changes and tires, go somewhere else...the technicians will not service your car properly let alone provide you with any details of what they looked at.

Horrible service.

Tell you one price then changes the prices on cars, then the 3000 fake ad on scam. Place is a joke

Process is quick and painless. Jeff is fantastic to work with. I have sold two cars to Auto Nation with offers that were competitive enough for me to avoid selling my car on the open market and paying the sales tax here in Texas. Highly recommend.

Service Adviser, Michael Winck, was very helpful and courteous. Service items handled quickly-no issues.

AutoNation Hyundai North Richland Hills made the whole automobile buying process seamless unintrusive and easy. Our sales Person Allison was very Peofessional attentive to our needs and goals and she produced! She followed up on after the car was delivered and answered all our questions. I highly recommend this dealership for all your automotive needs

Average service.

The crew at AutoNation Hyundai in North Richland Hills do a great job at delivering service with a smile =] ! From their online and phone scheduling services, to their clear and easy to understand service and repair lists, I'm grateful to have AutoNation Hyundai in North Richland Hills taking care of my Hyundai Tucson. They let you know if they have the parts in stock (and from my experience they often do), and they aim to provide quality service in a timely manner. Plus they are a good group to talk and laugh with 😁👍. Thank you AutoNation Hyundai in North Richlands Hills for keeping my vehicle safe and road ready 😄🙌!

He was excellent. He was so attentive and did a great job. I am sending a customer to him tomorrow.

Service, Parts and Sales Amazing all around A++ Staff and Advice!!! I'll definitely be back.

Jesus Fernandez...I had to name him 1st, this salesman is by far one of the best in the business! We went in for a test drive for my daughter and after visiting several locations, we decided on a Tucson. It is what she liked with the features she wanted along with us parents. Really what it boiled down to is the customer service from Jesus! We will be buying more cars from him in the future.

Ali is hands down the typical car salesperson... absolutely terrible customer service, unprofessional in every definition of the word. Contradicted herself several times then attempted the sympathy "need high ratings on the customer service email" (which was never received)... what an awful experience of someone who doesn't care about the customer rather than wanting a commission.

Purchase experience was very smooth and quick

My son bought new car ,elantra from here. My agent Jason was super nice to us. We recommend Auto nation.

Everyone was so friendly. Especially Ashley who was the rep that helped us. She was so detailed and took care of us. She even stayed well passed closing while we were with zach who was terrific as well. Ashley helped keep an eye on our 3 kids and kept them occupied while we were working with zach. She made saturday when we picked up our car nice ajd smooth too. Great service all the way around. Good job!!

I have bought and sold a car at this dealership. They are fair and professional. Excellent service all the way around!

Called and inquired about 2023 Hyundai palisade, salesperson Jaden was up front about availability and pricing. Jaden also explained the dealer add-ons and what is included in the charge. He was able to put me down for the trim that I wanted in a decent color choice from a list of allocation and was delivered in about a month. Overall good experience with good communication.

They provided quick in and out service with clean facilities, water, coffeee, snacks etc.

I wanted to take the time to thank Jaden and the outstanding Auto Nation Hyundai team for an awesome job. Since last week I was interested in the genesis. Jaden stepped right in and said I got you. My credit was not the best but I had my 10,000 down and they was able to make it happen. I want to also thank his manager Luis.

We had a great experience at AutoNation Hyundai in North Richland Hills! Our salesman Jesus bent over backwards to get us exactly what we were looking for. Every staff member we came in contact with was great! We will definitely be back when it’s time for another new vehicle

Bought a Veloster N at msrp. Had shopped around at other dealerships that were asking $5k over. Not only did I get a hard car to find at msrp, they also gave me $3k more for my trade than others had offered. Do yourself a favor, go here, ask for Brian and get yourself a new ride.

I would like to give a shout- out to Michael in the Service Department. Such a nice guy, very calm, informative. Really enjoy working with him.

Alex Ajraz Was soo nice and helpful. He also made sure that I knew how to work all the features in my car. Thank you so much! I love my Santa Fe!!!❤️

kudos to AB and Justin. Excellent customer service.

AutoNation made my car buying experience enjoyable. The staff is professional and pleasant. I would recommend them to anyone.

Took car in for 2 recalls. Service was great and every thing was completed on time, plus they washed the vehicle.

When they service your vehicle, they leave figure or hand print inside your car and floormat.

Service was really fast very organized really nice people

Abdiel was a great salesman who did what he could to find us a vehicle. Nothing was a waste of his time and he worked quickly for us. Zach in financing really took care of us by honoring my husbands service in the military which we are very thankful for. We haven’t ever received service like we did at Hyundai! Thank you all for the wonderful, honest and fast service.

We purchased a 2017 Honda CRV. Alexandria Hastings did am amazing job from start to finish helping us find a suitable replacement. We highly recommend her and Auto Nation to anyone in the market for a new vehicle.

We purchased a 2017 Honda CRV. Alexandria Hastings did am amazing job from start to finish helping us find a suitable replacement. We highly recommend her and Auto Nation to anyone in the market for a new vehicle.

Jesus is the best

So far everyone is nice and the service department is great.

This dealership has some serious renovations going on but I was in and out in 35 min for an oil change and tire rotation!

Excellent service and Mike takes care of everything. The new waiting area is great and the wait time was minimal. Thank you AutoNations Hyundai💥

I recommend Auto Nation Hyundai!! Great overall service!! 10 out of 10 ☺️

Noor and Luis are one of the best sales agents I have had the chance to deal with. No hassle deals and transparente with every transaction.

Charged me several hundreds of dollars to fix knocking of the engine. Didn't fix anything. Mind you, knocking has been a real issue with Hyundais. Rather than addressing the issue they are making this the owner's problem. Heard similar stories about this place from customers at other Hyundai dealers, who stopped going to North Richland Hills for the same reasons. I left several messages with the guy who handled our case, asking for a call back. He completely ignored me. Never, never, never called back. They will take your money but won't help.

I ended up purchasing a Santa Cruz pickup because both the price was good and the people were very accommodating with their assistance on the purchase. I strongly indorse this dealership for your next vehicle purchase.

I purchased a vehicle in March and the whole experience has been amazing, my salesman Charles found me exactly what I wanted. Justin in finance got me the best coverage and warranties. And Zach in service was able to fit my car in and give me an oil change in record time when I needed it! Grateful for all the departments at Hyundai working together to make the customer service experience a great one at all times!

Hector and Brian were great ! Excellent customer service and were patient and very informative throughout the whole process. I’m glad I bought the car here and I recommend these two if you plan to buy a car here soon. We didn’t have a pleasant experience with another associate but I prefer not to mention his name.

I was in an incredibly bad way with a stripped lug nut lock. Jorge and his team bent over backwards to get my tire off and repaired and it didn't come close to the quotes I had gotten from other folks. Jorge single-handedly earned my business for this shop! Customer service may be dead elsewhere but at AutoNation Hyundai I felt appreciated again! I went back for another issue and received great service from Zack!

I worked with Brian to purchase my first new car and he made the process so simple. I had a lot of questions and went back and forth but he never seemed annoyed or anything. he was super friendly and extremely patient. he made the process as least stressful as possible and I appreciate that!

I wish to give them negative star. First of all they are gonna force you to take their own bank loan with useless extended vehicle protection plan coverages. Their vehicle protection plan won't work your car repair until you are getting mad and angry. It is gonna kill your valuable life time and healthy brain cells. They are gonna never answer your phone call or never call back to you. This is my big suggestion for you guys. If you gonna make deal with them be aware out of them. Also they always politely reply to bad reviews: "-We are deeply disappointed by your experience at AutoNation Hyundai North Richland Hills. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 953-6549 -- we hope to hear from you soon." Unfortunately, this phone number won't fix your issue at all.

Took my car in for recall. Staff was courteous and professional. Took care of issue and even washed my car. Very pleasant experience overall

They had the vehicle we wanted but they would not allow us to use our own bank for the loan. We were forced into their loan so I had to go through the extra steps to refinance at a rate that was over 2 points better that what they offered.

Mike in the service department is the best in the business. We drop off our car and Mike does the rest. We will be back.

Poor customer service. Scheduler told me that my vehicle NOT responding to either key fob was a routine maintenance problem even though it only starts if I touch a fob to the start button. Over 2 months to schedule an appointment for service & I'm not sure that I trust them any more. I will NOT return & will never purchase another vehicle from them.

Great customer service!

I always get fast, friendly & honest service at this location.

great deals and way better service than the other dealerships. the Guys and gals are always friendly and eager to take care of any situation.

Great service and communication! Awesome to work with them and I night my car the same day.

Great service and communication. I bought my new car the same day I went to look at it. Thanks!

If you buy a new vehicle, make sure you have an attorney to help you. They will have you pay for things on the vehicle that aren’t even on the vehicle. Would not recommend this location.

Highly recommend! Smooth buying process. Will definitely purchase here again.

Michael helped me out today, quick and great service. Through in a car wash as well, appreciate the great customer service!

Just purchased my 4th Hyundai, they just keep getting better. My new 2023 Tucson is a joy to drive. The Limited trim has all the bells and whistles a girl could want. I love the air conditioned seats. Mo is always a pleasure to work with.

Nothing has changed - great work and customer service continue.

Just purchased my 4th Hyundai from AutoNation, they just keep getting better. My Tucson Limited has all the bell and whistles a girl could want. I love the air conditioned seats. Mo is always a pleasure to work with.

They worked so fast. Thank you Alexandria. I really had a good experience from this dealership. Highly recommendation for people who need a new vehicle.

Mo Ibrahim was great to work with today. Very professional, honest and down to earth. He is a great 20 year employee who lives his job!

Mo is the best! We have purchased 7 hyundai from him! Over the years 😉

Run don't walk away from this place. RUN!

Go check these guys and gals out. Ali in sales was great as well as Randall in finance. I've been buying cars for 25 years and this was by far the easiest and best experience.

Joe was so personable and explained the repairs very well. I was very satisfied with my experience.

I just moved from CNY and had run over a large curb in really bad weather, I knew I needed an alignment as well as tires rotated and an oil change. The first guy said they were booked 4 weeks out and then possibly 3 weeks. He transferred me to Joe the manager and Joe got in same day as my car didn't feel right. Thank you guys for the Awesome job and welcoming me to Texas.

I purchased a Hyundai Santa Cruz from here. My Sales Associate was Donald Davis, he was great to work with, very transparent, and good communication skills. Overall, it was a great experience.

My mother and I had the pleasure of working with Mo Ibrahim. Despite the current state of the economy, we were in need of a more reliable vehicle. We found the vehicle that we wanted and made a reservation to test drive it online. Mo contacted us to confirm the appointment and upon us arriving he had the vehicle parked out front for us. We test drove the vehicle and then compared it to other vehicles and then test drove the initial vehicle again. Mo, explained all of the features/mechanics of the vehicle to us in great detail which ultimately led to us purchasing the vehicle. Mo’s knowledge and patience was greatly appreciated, he made the car buying experience seamless and stress free! We will definitely make auto nation Hyundai our top choice for vehicle purchases going forward, Mo is truly an asset to Auto Nation Hyundai and we will recommend to all of our family and friends.

I took my 2016 Tuscon in for several recall notices and also asked about an intermittent issue with the left turn signal. I told them the signal would "sometimes" not work and that I expected it to be a switch. They discussed a diagnostic fee that would be applied to the repair, should I do it. The mechanic's notes showed "inoperable" which is false. Obviously, he did nothing but found NO trouble and quoted over $800 for repair! I want my fee returned to me. They won't do it.

Went to Toyota fully ready to buy a vehicle and fully wasted my time. Went to Hyundai got a better deal on a Santa Fe with a better trim package and friendly non hassling salesman who didn’t waste my time with a bunch of BS.

Never have been dissatisfied with services there. Joe Barker was especially helpful and kind to me today. I rate him top in every area.

towed it in to have a simple, quick diagnostic and multi point inspection done, car sat there for two+ weeks and they never even started it. all that was done was a battery replacement which wasn’t even needed. ended up having to tow it back out for someone else to look at.

Tony made the process super quick and easy. He even showed up on his day off to prep the vehicle for me and pass over the keys. Extraordinary customer service. Thanks guys!!

I asked for my tire that had been low to be inspected. They "looked at it" said nothing was wrong and rotated the tires. Woke up the next morning to a tire 15lbs low. Specifically let them know I was traveling by car a long distance and the tire needed to be in good shape. When I called, I had to leave a message, and no one has gotten back to me. Guess I'll be finding another dealership, this one doesn't seem to pay much attention to what the customer asks for.

Always greeted by friendly, knowledgeable associates when I bring my car in for service.

Here you get all retitled auto vehicles and staff was more explanatory and open to discuss about the availability of inventory

I walked in to dealership was met by Ms. ASHLEY. SHE WAS VERY FRIENDLY AND VERY ATTENTIVE TO WHAT I WAS ASKING. She helped me look at all the SUVs and showed me all the different features available. After I made my decision she let me tell her exactly what I wanted for My trade and we made a deal. I was in a rush to get to work and she was very patient with waiting for me to come back and close our deal. It was very refreshing not to be rushed to close our deal. Thank you and go see Ashley.

New waiting room with complimentary snacks. Waited fairly to finish my car maintenance and price seems reasonable. Friendly and knowledgeable staff.

I worked with Ashley and she's amazing. She wasn't pushy and she helped me in every way I needed. It was my first time buying a new car and I'm glad she was the one who helped. She explained all the features to where it was easy to understand and made the sale easy. I would 100% recommend her.

I have gotten vehicles from AutoNation for a few years. I love working with them, the salesmen are great at what they do. They are patient and they put you in what you want if they have what you want. Never had any issues with something needing to be fixed. I know this place gets busy, but the only thing I would say needs to be improved is the communication, after a sale is made the communication gets a little lost. Other than that I would refer a friend to purchase a vehicle from here 100%

My experience was not very well I called in regards to a certain vechile drove over an hour to the location to get there and the car was being repainted because there was a dent in it which was not disclosed on the websites nor pictures. I was told I sign my papers they would bring me my car that next day. No car no call had to call them several times and get the run around then revive the car and he had not be serviced had to give the car back for a week before they got everything right. I called for the GM several times and have yet got a call back the experience was the worst I had buying a car. My suggestion is hold them to everything check everything on the cars before signing everything don’t assume the will fix anything.

Best Service I've ever got from a dealership. Everyone was very friendly.

Went in "just to see" the Santa Fe and got out of there with a brand new one!! Everyone was super accomodating, information was clear, process went smooth, cars are great!! Would definitely recommend. 10/10! Thank you :)

AutoNation Hyundai were a great help to me in a timely manner! They sorted everything out promptly and we’re friendly!

Highly recommend Autonation Hyaundai! We had a great experience working with Tony on purchasing our 2022 Tucson. He was very professional and honest!

I came in with a need for a new battery, I did call earlier about the problem. I thought it would be a long wait but it wasn't I was out within an hour, everything is working I have no issue about the service, everyone was professional courteous. Great job!

Knowledgeable and professional service dept. Great customer service. Thank you

I've purchased several vehicles from AutoNation in NRH,always a great experience. And I like the cars too!

I worked with Tony. He was very nice and accommodating. 3 stars is because the car i was pre-qualified for was not available.

This my 7 vehicle at this dealership, everything is always great.Thanks to my sales person Mo Ibrahim, it’s always a great smooth and pleasant experience. There service department always takes care of me !

I've purchased several vehicles from AutoNation in NRH,always a great experience. And I like the cars too!

I purchased my vehicle at the AutoNation Hyundai, I was referred to this place and my great sales person Mo Ibrahim, and now I understand why they recommended this place! I am enjoying my new car and thank you again AutoNation and my great sales person Mo. I will be back again and again!

My regular service was done quickly and without any problems.

Thanks Michael Winck I was in and out with no problems.

I had an appointment for the end of the month, but it was time to service my vehicle. I drove in and Mike got my car in immediately and they finished in less than an hour for an oil change, tire rotation and balance. They also washed my car for me and made sure all the bug guts from my recent drive to South Texas and back were off my windshield!

Easy seamless buying experience

Called to ask about the cost of state inspections, get transferred to the service dept. when I ask how much the state inspection is, I got hung up on. Tried again, hung up on again.

Great service was waiting on parts for my vehicle but they kept me up to date through out the whole process…Got my car back and it feels brand new!!!!

Do not buy a car here. < again PERIOD. I spent the whole day there 10am to 8pm And now I'm having issues with getting service. The car I got keeps popping a EPB light while I'm driving(3months of owning the new car), no spare tire provided ( granted most don't anymore) and no wheel lock keys provided on purchase either. Then for a cover thing that goes in the back, a thin piece of plastic / carpet they want 150 dollars.

If i could have done so. They would get zero stars. Even one star gives them more credit than they deserve. Service department was beyond horrible. They are a nightmare to deal with and get accurate information. Even the manager (what a joke) does not care nor prove to be helpful. Work was excuriating slow. 10 weeks to find the seconds to get my VIN to HyundaiUSA. My advice is to avoid this place entirely. Go to any other dealership . They have truly forgotten that they are in the customer satisfaction business. When i did finally get my car back( after 4 months) I noticed a LOT of standing around and joking with each other. Probably wondering how much more that they could push the limit of patience and guess how long they could make the customer wait until they gave up. The main question you have to ask is, "how are they still in business?". Get the number to BBB and report them. Do yourself a favor and go anywhere else.

Both sales and finance reps were amazing, I went in with the idea of looking at a specific car, but saw a different one in there and Alex the sales rep helped me out a ton and got me the new one

Alex was a great help, as was the finance rep

Had my oil changed yesterday. The front desk worker, Joe, was super helpful, friendly and gave me a waiting estimate of 90 minutes, my car was ready in 45! It was a great experience and I will be back again for sure.

Alexandria, Dmitry and Luis were very patient with me throughout the process of looking into buying one of their cars. I ultimately ended up not moving forward but I still greatly appreciate all the hard work they did to ensure everything about the sale was clear and up front.

tl:dr The experience was okay, not great. The sales person Donald, a sales manager Luis, and the finance manager Justin set clear expectations and were very straightforward. I recently purchased a car at this location because I missed an opportunity to purchase the car I wanted at my normal dealership. The pre-sale experience at AutoNation was good. The salesperson, Donald, was very responsive, straightforward, but not aggressive like the stereotypical car sales person. When I brought my trade in for an assessment, prior to the new vehicle being on the lot, Donald's manager Justin, tried pressuring me into signing all the paperwork for the new car. I had two issues with this: the first is that I had already reserved the new car so there was no urgency to signing before actually seeing it, the second issue was with the price. Yes, all dealerships are adding "required" packages, which is garbage, but their initial offer for my trade was the lowest I had received. When trying to negotiate the price Justin wasn't receptive and kept providing the same numbers. At that point I walked away with no expectation of returning. A different Sales Manager called me a few days later to discuss purchasing my car. After a few minutes of explaining what had happened Luis was able to offer a fair price for my vehicle which lowered the new car payment by $50. This put the price within $10 of my expectation. I returned to the dealership and, even though it was his day off, Donald made sure he was there to walk me through the Sales process. The finance manager, also named Justin, was great. He was very honest and even let me know I could get money back from the extended warranty I had purchased for my previous vehicle. Overall the experience was somewhere in the middle of the stereotypical bad dealership experience and the excellent quality I was used to at my normal dealership.

Jorge is a great advisor and set the right time expectations! Told me 4 hours but got my oil change in 45 mins. Very great service. Thanks

While it did take some time for my vehicle to be diagnosed, once completed the work was performed quickly and correctly. Great experience.

We worked with Jaden Jassim on the purchase of our Hyundai Tucson Limited. He is a genuinely nice & helpful person. He answered all our questions patiently and made our experience awesome.

Been a customer since 2018. Haven't purchased a car yet but the way the customer service is, eventually I will. To the service department (shout-out to Zachary) thank you ladies/gentlemen!!

I had a good service on my car. Michael was very attentive and explained everything to me patiently. They did everything I requested for.

We bought a vehicle from this place with our own financing, took 3 days after purchase to get our car, they said they had to make sure everything was right on the car, we had the car 60 days and a huge vibrationn in the front of the car occurred took it to automation chevy they said the front suspension was all messed up, stating Hyundai did not inspect car properly, been without a vehicle for over a week trying to get automation Hyundai to be responsible for the repairs needed, don't buy a car from them, terrible service

This location always goes above and beyond. The employees are kind and respectful.

Great dealership! Everything was done swiftly and professionally. Great customer service!

Absolutely amazing and quick service! Had a recall on some headlamps and needed and oil change. They had me out of there by noon:) Mike was an absolute life saver with setting up my appointment. I’ve been a fan of this dealership since day one.

Excellent service super friendly and efficient and right on time

Jaden was the salesman who helped me and I cannot make enough positive statements about him. So in short, he was AWESOME!

I always dread buying a new car, but Alex made it a pleasant experience, answering all of our questions, and providing excellent customer service, before and after the sale. Although the financing piece of the deal seemed longer than it should be, we received options on our financing and were allowed to select the option that was best for us. There was no pressure to "make the deal now". I will consider this dealership for future purchases.

Very friendly staff, dealership was informative and took good care of my car.... Took slightly longer than anticipated but overall I was satisfied

Can someone ask Donald Davis (sales rep) to call me? He's not responding to my calls/mails from the past one week. This is regarding my license plates. I didn't receive them yet and my temporary registration has already expired.

Went and met Mo. He is an awesome person to work with. He went out of his way to make sure I was being taken care of the while way through. Definitely one of the best car buying experiences I've had. Thank you Mo and the rest of the team for keeping the process smooth!

Jaden was my Sales Consultant. I recently bought a Hyundai Elantra Value Edition Scarlet Red. I love, love love my car and everything about it. It's perfect for me. I walked into the dealership with two pre-approved auto loans (Bank of America and Capital One). The dealership beat both their offers so I financed my car with their lender. Jaden my Sales Consultant was patient, very kind, knowledgeable and accomodating toward me through the entire buying process. It was a pleasure working with him, especially since it took me two weeks to come back and buy the car after I initially found it. I was all over the internet looking for a pbetter price/deal for the Hyundai Elantra Value Edition and didn't find one. Trust me, please go see Jaden at the dealership and he'll take excellent care of you too, sale you a car at a great price and they will get it financed too with a much better deal with the lenders they work with. Again, trust me and go to AutoNation Hyundai North Richland Hills to buy your next car!

Excellent service

This AutoNation was extremely helpful and DeMario was an excellent salesman and helped with buying the Chevy Silverado we got. I can't say the same for their other dealerships, but I'd definitely go back to this one.

excellent service.

Auto Nation was prompt in getting me road service when I couldn't start my car on a Saturday morning. After being towed to the dealer, they gave me the diagnostic details and fixed it the same day. I was pleased with such fast service plus my car had been washed when I picked it up ! Thank you !

Jaden and Luis excellent great customer service through out the whole process highly recommend buying from them if ur looking for a vehicle

Have to update my experience, while I had a very good experience 2 years ago when I purchased from the best Sales Representative there at the time, Jesus Fernandez. Clearly they have let this place go way downhill, to my fellow veteran friends do not purchase from here!!! I took my husband here a few months ago thinking he would get the same great experience absolutely not!!! First we had a appointment with a women who went by the name of Allison but apparently was actually named Alex. She lied to me over the phone to put it bluntly!! She said, "the car is here I confirmed that with my manager and I will pull it around front when you get there." Once we showed up we were not greeted, there werea few reps in the parking lot walking around like zombies and completely ignoring us. I called 3 times looking for Alison or Alex whatever her preferred name is and no one could locate her. After walking around looking stupid for 25 minutes and driving out of our way we decided to leave! Of course the woman called after we left to which I did not answer because she lied and wasted our time, not to mention lost a customer and many others, because she does not know how many people I know and I assure everyone will know this bad experience I had with my husband here. Also she left a voice-mail while talking and apparently cussing out a colleague on my phone, very professional!!! I would give zero stars but not an option, really sad this place has lowered there standards this much!!!!! BUYER BEWARE RUN FROM THIS PLACE!!!!

The Service Department is very friendly and knowledgeable from the porter Candace to the Service tech George, Mike, Zack and Joe. I recently got my oil changed with out an appointment. George was great about working me in. And Zack checked me out since it was close to closing time. I wait less than a hour.

Jaden J. was my Sales Consultant. I recently bought a Hyundai Elantra Value Edition-Scarlet Red from Auto Nation Hyundai North Richland Hills. I love, love, love my car and everything about it. It's perfect for me. I walked into the dealership with two pre-approved auto loans (Bank of America and Capital One). The dealership beat both of the offers I was pre-approved for, so I financed my car with Auto Nation Hyundai North Richland Hills lender. Jaden my Sales Consultant was patient, kind, knowledgeable and so very accommodating toward me. It was a pleasure working with him, especially since it took me two weeks to come back and buy the car after I initially found it on Edmunds.com. I was all over the internet looking for a better price/deal for the Elantra Value Edition. I could not find one and finally came back and bought the car from Auto Nation Hyundai North Richland Hills. Trust me, please go see Jaden at the dealership and he will take excellent care of you too from the beginning to the end of the buying process and also sale you a car at a great price. They will finance it too with a much better deal through the lenders they work with. Again, trust me and go to Auto Nation Hyundai North Richland Hills to buy your next car!

I always enjoy my visit to AutoNations Hyundai Richland Hills. Staff is attentive and friendly. Recently representative called me to remind its time to make an appointment and then followed up. No effort from my side. Service was completed within the time indicated. I bought my third Hyundai in this location and they will always have my preference.

Excellent customer service take car of me very well thank you 😊

Service Advisor Zachary Mobley was nothing short of fantastic. Our issue was diagnosed quickly and relayed in a highly professional manner. Zachary is a credit to the AutoNation Hyundai team.

Great experience bringing my car for oil and service. The team here does a great job at taking care of you. The new customer waiting area is also very nice.

Noor and Randall Cook were both great! Gave me a more than fair price on my trade and got me the car I wanted with no hassle! Everyone was helpful and kind! Very happy with my transaction!

Great buying process! Tony Bruno was very helpful and made the buying process quick and easy.

Very prompt service and Jorge was very kind and helpful

It was a great experience working with them to purchase the 2022 Sonata Limited. My automation finance procedure messed up at the end. I wanted to go for other finance but the people are really cooperative and helpful.

I had a great experience with their service department. They were helpful, quick and friendly. Will definitely be back for any maintenance and purchase needs.

I worked with Charles and he was beyond helpful. I called in advance explaining the type of car I was looking for and told me I would be on his first call list when he got the car on the lot. Within a week I had the car I had been looking for and he made the process super simple and easy to do, and within 2 hours I had the car and Charles and one of his co-workers went out of their way with helping me get the car home. I greatly appreciated the quickness of the process and will refer my friends and family to this location!

Donald was amazing. I knew what I wanted but life kept getting in the way and he was extremely patient and worked with me the whole time. I started looking/ pricing the car out in May and went in to purchase in July. There was no stock but he showed me what was coming in, let me put money down and I picked the car up a few weeks later. I couldn't be happier

great service and straight forward staff

convenience and knowledge of staff

Helpful patient and very competent

Although because of construction its tough to actually find the service department, my service guy Mike was very informative and helpful. He helped to save me money and he actually called me after I left my wallet at the front desk! I retrieved it 2 hours later with everything intact. Thanks Mike!

I went to all dealerships looking for the best deal on a midsize vehicle. I worked with Mo Ibrahim and I can't speak highly enough of the service he provided. He is an agent that has been working there for over 20 years and I could tell. He showed me the exact vehicle i wanted, test drove it and showed me all the options it had, he was very knowledgeable about the vehicle and it was apparent. i bought the car that i really wanted at the price i was expecting to pay. after all was said and done Mo went above and beyond and help me set up the vehicle and personalize all the settings to my liking as well. I am so happy with my purchase and the excellent service I received by Mo and I will definitely be recommending friends and family to him. Thank you Mo.

Zach M and Mike in the Service Dept are reliably helpful, efficient, and courteous. They’re clear about what’s needed vs. recommended and I trust their judgment and guidance. They both do an excellent job of putting themselves in the customer’s shoes. This was also my first visit in six years as a customer that wasn’t for routine maintenance — my first (and rather minor) “issue” — one that the car’s diagnostics alerted me to. That says a lot about Hyundai reliability!

I recently had my Hyundai Santa Fe serviced for an oil change and tire rotation. The waiting room has been recently renovated, and is very comfortable, with complimentary bottled water and lite snacks and big screen TV. Service was fast, efficient and accurate. My vehicle received a exterior car wash, and my service advisor was very helpful and friendly.

Quick oil change service. Good refreshments.

Great job Service techs!! Great communication from Joe as well. I really appreciate 🙏🏽 you.

Customer service really does still exist thanks to Zach in the service department. He's honest and takes the time to answer all of my questions and explains everything to me. Auto Nation and Zach have a lifetime customer with me.

I took my 2014 Hyundai Santa Fe Sport in for repair on the replacement engine. The dealership kept it in the back lot for 7 weeks before the problem was diagnosed. I was informed that $1,000 was required to fix it it was no longer under warranty. There were only 14,000 miles on the replacement engine and I am the original owner. I contacted Hyundai Corp. and filed a complaint. After another week the case manager informed me that she had contacted the dealer where the car was in for repairs, but it was the wrong dealer. Finally, after 8 weeks the car was repaired under warranty as it should have been. But only after several temper flare ups on my part. Even the diagnosis was not done without my getting both angry and insistent. VERY POOR CUSTOMER SERVICEf

Very pleasant experience. Was looking for an upgrade with my car and Larry was very quick and responsive with all my questions and what I was looking for. The process was very simple and he made sure my new vehicle had everything looked over before leaving the lot. Would definitely drive the hour to Fort Worth rather than finding any dealership in Dallas. Thank you!

I purchased a 22 Elantra N on 01 July 22. The add ones that I was required to purchase are failing apart. The $800 window tint has bubbles through out all 5 windows. The door edge guards are falling off, and the bumper appliqué is entirely missing. Additionally, the sales manager would not let me use my own financing. Instead, I had to use their in-house financing, which costed me additional money. Also, Robert Gonzalez told me I was authorized a compentary wheel and tire package. But looking through the paperwork, I was charged $529. I’d like a refund on these purchases that are falling apart, as it has shown that Auto Nation employees are inept to complete the work properly and at worst could be out right lying to customers to make money. Please let me know what info you need from me.

An absolute joke! Bait and switch headquarters of the Dallas-Fort Worth area. Called on a new vehicle and dealt with a "salesperson" over the phone. I live 5 hrs away, so not going to go shop there on a whim there. I asked for specifics, and total cost of vehicle. I was going to bring a cashier check for the full amount, but was told they wanted a personal check instead. While on the phone I was quoted an certain amount, before the call was over, I was put on hold... when the person came back, I was told there was an additional $2300 in their dealership warranty. When I said I wasn't interested, I was told I didn't have a choice on a vehicle I was buying outright, in full. From beginning to end of last call before heading out the door, price went up 6k... thus the reason for a personal check, you can't add to a cashier check. I dare them to respond with any lies, there's more to this story.

I purchased a 22 Elantra N on 01 July 22. The add-ons that I was “required” to purchase are failing apart. The $800 window tint has bubbles through out all 5 windows. The door edge guards are falling off, and the bumper appliqué is entirely missing. Additionally, Robert Gonzalez told me I was authorized a compentary wheel and tire package. But looking through the paperwork, I was charged $529. I’d like a refund on these purchases as it has shown that Auto Nation employees are inept to complete the work properly and at worst could be out right lying to customers to make money. Please let me know what info you need from me. Cory LaSalle

They were very fast and friendly. I was told it could possibly take 2 hours but they were done in less than a hour. They explained everything very well.

Great service. Service manager John is an awesome problem solver! Joe was excellent customer service agent. On time and no price surprises!

Local convenience, excellent service department, and I love my Santa Fe!

My family of 6 just moved from South Korea back to the US (military). After picking up our vehicle from the Vehicle Processing Center we noticed there was something wrong with the handling as it was bouncing us like bobble heads. Zack Mobley and team made the process from them on completely painless. Zack provided a free multipoint to identify the issue then replaced the faulty shock assembly the same day with parts in stock. Zack was honest, upfront, and very polite. He called us a Lyft on top of that and covered the bill. I highly recommend this service department, especially Zack Mobley.

Service Advisor Joe is awesome

My 2011 Genesis Coupe had issues that started while under warranty, but could not be duplicated till after warranty expired. Service Manager John And Service Agent Michael both worked extremely hard to get issues covered by warranty. I got a both my engine and transmission rebuilt under warranty. I can't imagine what this would have cost me if not for them fighting for me. I can't thank them enough.

Maverick was our sales rep and he was Amazing! We had been looking for a new car for months and he helped us find the perfect match for our family! This was such a smooth transaction and I appreciate Maverick for all the help and information he gave us. Highly recommend!!

Maverick was our sales rep and he was Amazing! We had been looking for a new car for months and he helped us find the perfect match for our family! This was such a smooth transaction and I appreciate Maverick for all the help and information he gave us. Highly recommend!!

Great salesman Joshua Betrand. He was so dedicated and determined to close the sale of my car. Also, major shout out to finance manager Zach! He did wonders for my finance deal. Those 2 guys were amazing. I’ll be back 😃

Joe was amazing! Highly recommend!

Jorge in the service department is awesome and John the manager is 2 of the best employees that they have!

Ryan worked hard to help me get my new car. He kept me updated as we waited for my hybrid Tucson.

The North Richland Hills location is great! All the people in their service dwpt are so very nice and Zach kept me update during the entire process. Would absolutely recommend them to others.

We had an amazing experience buying our son a 2022 Santa Cruz. I Highly recommend Ali Hastings and Jaden Jassim as sales consultants. The process was smooth and fast. They went above and beyond to meet our expectations! We were late to our appointment on a Friday evening and they didn’t mind it at all! We got to the parking lot and they greeted us like we were family. They know how to take care of their customers!!! Ali has answered any questions we had and have had late in the evenings and even on the weekends. They really know how to take care of their customers!!! The service is amazing!!! A BIG PLUS IS THEY DON’T CHARGE A MARKET ADJUSTMENT OR A PACKAGE DEAL TO REPLACE THE MARKET ADJUSTMENT!!! If I could rate them more than a five star, I totally would!!! I would totally 100% would highly recommend them! They just won a new customer! They definitely have my future business!!!!

I had a difficult time getting in touch with anyone at the location. Finally someone was able to transfer me to George. He was able to fit me to get the part replaced on my trunk. When I got there I locked my keys in my car. Him and a member of the maintenance staff successfully unlocked my car!

We took my wife’s 2015 Sonata in for a recall and and small oil leak. The recall item was 100% covered of course but I was expecting to get gigged for a couple hundred dollars to even look at the oil leak. The technician inspected the car and torqued the drain plug which fixed the leak. All at no charge!! Did I mention our car was washed too? Awesome job AutoNation!!

I've always had a good experience when taking my vehicle in for service. Highly recommend them to anyone needing Hyundai work done.

After REPEATED times being placed on HOLD to just make an appt for oil change at Hiley in Burleson for over a year and voicemails to manager ignored, I decided to take my car to AutoNation in NRH and couldn’t be more happy! THANK YOU Helen for actually answering the phone & always being so pleasant. Thanks to the guys in Service who got me right in & out PDQ👍. You’ve won my future service hands down!

I bought a Hyundai Tucson hybrid through them, their service has been remarkable throughout the entire process of reach Out to me and financing. Ryan lovin has been of great help this is my first Hybrid and its super techy ryan has always been there no matter what time i text him he always responds to my queries. This dealership has made my entire car buying experience very smooth , i was in and out within 2 hrs with paperwork and test drive! Ryan is very helpful he made sure the car was ready with a full tank and spotless for me to drive away!

They are very helpful. Thank you

The service department was so helpful. They has me in and out quickly. Super friendly and helpful as well. Definitely recommend

Wonderful experience! I wanted a car that had not yet arrived and so my contact, Mo Ibrahim, keep me in the loop the whole way. Thankfully my car arrived earlier then anticipated and they saw me right away so i could finish paperwork on the car. There were some bumps in the road but Mo helped to make sure, i had everything i needed and i was able to get my car and it is amazing!!!!

Wonderful experience! I wanted a car that had not yet arrived and so my contact, Mo Ibrahim, keep me in the loop the whole way. Thankfully my car arrived earlier then anticipated and they saw me right away so i could finish paperwork on the car. There were some bumps in the road but Mo helped to make sure, i had everything i needed and i was able to get my car and it is amazing!!!!

Big and special thanks to Ms Ali H. for helping me with my purchase 😊. She was super friendly and outgoing from the start! Definitely going to her again in the future!!

I highly recommend this place for their professional service/ in-depth knowledge of the domain and for their superior customer service. Thanks Jaden for going through the entire process end to end. Thanks Charles for walking us through features of our new car. Thanks Dmitry for getting us a great deal. You guys are amazing 🤩 🫡 To the viewers- If you stopped at this place, you don’t need to try anywhere else. AutoNation Team got you covered.

Was pleasure to work with the guys! Thank you!

Came in for regular service, everybody was extremely attentive since I pulled up. They even washed my car. Service advisor called me after I left to make sure everything was good. I hope everyone has the same experience I did!

great purchasing experience, very easy and honest

Great service and I got my second car at this place. I am sending my mom here to get her new Santa Fe. My sales person Mo Ibrahim is always helpful, knowledgeable and great guy to work with.

If you buy a used Hyundai there is a good chance it will have a blown motor when you buy it. And this dealer will not step up and make it right. Ask me how I know.

Tony Bruno has been our ultimate Top #1 car salesman. He knows and understands the customers wants and means when it comes to purchasing a vehicle. If anyone is in search for a vehicle, my favorite brand is Hyundai and go to Tony for a quality car buying/leasing experience.

Just got my new car from this dealership. Amazing deal and best customer service. Thanks Dmitry Abovskiy for the professional advice and help.

Just got my new car from this dealership. Amazing deal and best customer service. Thanks Dmitry Abovskiy for the professional advice and help.

They had my car for 7 weeks and kept saying they would get to it next week. Finally had to get it towed to another dealer. Person working in service really didn't care to be of any help.

Michael in service was awesome. He knows Hyundai’s very well.

Spoke with Zach M. in your service area…helped me with all my questions. Great customer service, hard to find these days! Will recommend to others.

Brake trouble, service dept did great job…from beginning to end! Thx zach for your good customer service! I will come back again for all my car repairs!

Zack Mobley in Service is the friendliest Service Advisor ever. Kept me up to date on all my repairs, and there was no surprise when it was time to pay. His estimate was right on the money.

I love the service department, Zach was very helpful and friendly!

I highly recommend this dealership, we got the best deal! The highlight of our visit was working with Dmitry Abovskiy. He is very professional, friendly and super helpful. Thanks Dmitry for this great experience! We will definitely be back for another car.

Very helpful service department! Great experience once again!

Very dissatisfied with this dealer and their games. They like to withhold information and give incorrect information. Then when you don't like their financing and you come with your own, they say oh we only go through our financiers and now don't accept outside financing. Thats to say the least!

service center people impressive and responsive to my requests. scheduling an appointment for service is great

I had a really great experience here. Saul was very professional and through. Thank you!

The customer service is great. Zach does an excellent job to get you in and out and get everything done.

The people are nice and keep you in the loop.

They wanted to run my credit before I even had a change to look at the car or even test drive it. They also tried to hide a paint chip using black electrical tape on a black hood. I had to beg the sales guy to let me see the car.

BIG THANKS TO DONALD...Great service, he understood our vehicle needs and took care of everything we needed to do to purchase the vehicle...very professional in every respect. respectful, attentive, and caring during the entire process. Completely went over the entire vehicle and showed us how to operate everything on the vehicle.

I had my car in for service recently, and Jorge took excellent care of me and got me out fast. there was a small issue with the repair, and they owned up to it and took care of it! too often a business will try to take advantage of you, Jorge was quick to get my issue taken care of in very professional way. I highly recommend the service dept and Jorge!

If you're in need of a new vehicle, contact Saul Paxton. There are 2 Sauls there so ask for Paxton. If he doesn't have what you are looking for he will be on the look out and let you know as soon as it's available.

I purchased my Hyundai Santa Fe here and Ryan was wonderful to work with. Now when I take it in for service they are quick efficient and only recommend what my vehicle needs, no overselling and I appreciate the help! I LOVE my Santa Fe and hope to buy another when the time comes!! Great service and customer service!

The customer service was excellent! It was a tad pricey, but they didn’t try to push me to do anything in my car that wasn’t necessary.

My service advisor Jorge Caldera was awesome!

Jorge is awesome! Great customer service! Thank you!

Mo Ibrahim was awesome to work with!! He was responsive to our original request and followed it through to the final sell. I would recommend Auto Nation North Richland Hills to anyone who is looking for a great deal and I would suggest that they ask for Mo!!

Jorge C in the service department is outstanding his customer service skills are top notch it’s always a pleasure getting Jorge as my advisor I will recommend all my friends and family to go see him if they have any car problems!

do not take your car for service here if you want it fixed right away. they have had my car for 9 weekdays and still not even looked/diagnose it. I am with out a car. they can not even get it diagnose in order for me to get a rental if covered under warranty. I am having to rely on others just to get to work. no fun.

I love the service here Jorge C took really good care of me top notch service I will be coming back soon for more work keep up the good work.

Zack very happy with the service

Autonation Hyundai North Richard Hills 7724 NE Loop 820 Fort Worth, TX 76180 REVIEW If you are trying to buy a car here, make sure you get the Retail Purchase Agreement before signing any papers!!!! They are going to lie about everything to make you buy and at the end they will not show you any numbers till you finish signing everything.... What happened to me wasn't the first time, I found others that had the same exact problem... Just google for reviews of this dealership.... When I was asked to sign all the papers they gave me a small ipad and I couldn't see anything, just the square where I was supposed to sign. They never told me I was paying for 2 protection packages named appearance protection for $599 and windshield protection for $699 The price was also different, I was told $48.855 and they changed it to $50.632 I was also offered $700 credit for repeated business and they didn't added to the deal, I signed trusting this dealer and they just took advantage of that, They are just lying and trying to hide the final numbers to see if they can get away with it. I even asked many times for the door numbers and was ignored. They also lied to me on my payment, they said it was going to be $603 for 72 months, then they tried to sell me the following packages making me believe it was just going to be an extra $6 a month Tire and Wheel protection $529, Dent Protection $899 and Vehicle Plus $1020. My payment wasn't $603, that was another lie... My payment was $548. I wish I could fix this but I already signed.... if something like this happened to you please report it! I did it! and make sure you leave a review everywhere! Consumer Financial Protection Bureau - 855-411-2372 OCCC 512-936-7600 BETTER BUSINESS BUREAU 581-445-2911 DMV - 512-465-3000

Autonation Hyundai North Richard Hills 7724 NE Loop 820 Fort Worth, TX 76180 REVIEW If you are trying to buy a car here, make sure you get the Retail Purchase Agreement before signing any papers!!!! They are going to lie about everything to make you buy and at the end they will not show you any numbers till you finish signing everything.... What happened to me wasn't the first time, I found others that had the same exact problem... Just google for reviews of this dealership.... When I was asked to sign all the papers they gave me a small ipad and I couldn't see anything, just the square where I was supposed to sign. They never told me I was paying for 2 protection packages named appearance protection for $599 and windshield protection for $699 The price was also different, I was told $48.855 and they changed it to $50.632 I was also offered $700 credit for repeated business and they didn't added to the deal, I signed trusting this dealer and they just took advantage of that, They are just lying and trying to hide the final numbers to see if they can get away with it. I even asked many times for the door numbers and was ignored. They also lied to me on my payment, they said it was going to be $603 for 72 months, then they tried to sell me the following packages making me believe it was just going to be an extra $6 a month Tire and Wheel protection $529, Dent Protection $899 and Vehicle Plus $1020. My payment wasn't $603, that was another lie... My payment was $548. I wish I could fix this but I already signed.... if something like this happened to you please report it! I did it! and make sure you leave a review everywhere! Consumer Financial Protection Bureau - 855-411-2372 OCCC 512-936-7600 BETTER BUSINESS BUREAU 581-445-2911 DMV - 512-465-3000

I had a great experience getting an Ioniq 5 with Alan. He was just so pleasant to work with. He even drove me home himself an hr after closing. Really enjoyed the experience from start to finish.

The fact that there is ZERO customer service for any services needed on vehicles. I've had numerous reminders about a recall on my 2019 Kona since November. I've tried MULTIPLE TIMES to schedule an appointment to get this taken care of. Only to be told they're too busy or that they don't currently have any trained technicians to perform the recall maintenance. Thanks to Eckert Hyundai I'm going to be getting that taken care of. I WILL NOT be buying another vehicle from AutoNation nor will I refer any family or friends.

Thank you to Anthony Williams for helping me for two days to find a car in my budget.

The professional way the crew handle my needs. Also for the speed in which they did the job. Well done.

Not recommend this place,they sold me a car with multiple issues and told me they were easy fixable but lied and had to turn it back in they next day I rolled it home. Also I have not received the refund of the down I payed for the car,that was supposed to be sent back to my account a month ago

very helpful staff went above and beyond to make sure we were taken care of. I would definitely buy here again.

Great customer service. I know I can trust them when I take my car in for maintenance and repairs.

When I went to autoNation Hyundai, I spoke with jeorge. I came in with a flashing check engine light and my car just not acting the way it should. The dealership was very backed up with cars (the service industry is so overwhelmed) and he stated that a technician may not be able to look at my car until July. All other Hyundai dealerships are in the same boat so I was faced to either wait over a month for my car to be repaired or to buy a new one.for a week I left my car there and during that time Jeorge was able to squeeze my car in and take a look. He may not know how much that meant to me but I had just gone through something in my life and to not have a car on top of all the stress really was overwhelming. Im so thankful for him being so kind and helping me. Seriously 11/10 customer service!😁 my car runs like brand new!!

We loved our experience with AutoNation! Thank you to Josh Arnold for your time and help in buying our beautiful new vehicle. Please get Zach a faster, better computer so customers don’t have to wait forever for the financing to go through. But overall, we were very happy with our experience and love our new car!

Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122

Do not purchase here unless you want two car loans! Purchased vehicle in Dec, it is now mid Feb and the dealership has still not paid off my trade-in. I am now stuck with two auto-loans. No-one answers dealer phone number. Salesperson, Noor, said he forwarded to finance. No-one has called me back. Never have I ever experienced a dealer not paying off the trade-in in a timely manner. Poor management, poor business practices, not trustworthy. Poor customer service. Broke contract by not paying off my trade-in. Not trustworthy to fulfill their end of contract. If you owe on your trade-in YOU WILL have to carry two auto loans until they get off their lazy keesters and pay your trade-in off. Can you afford two auto loans?

I had a great experience purchasing my used CrV both the salesman and finance manager were very helpful and accommodating.

Due to a company issued safety recall that made my vehicle dangerous to drive, I dropped my car off on December 1st 2021 to get the issue rectified. I was told at that point that it would take at least 3 weeks to even take a look at my vehicle and run a diagnostic, and was not offered a rental vehicle to compensate for it. On January 5th 2022, I was finally given a loaner car and was told that the dealership would only pay for it until my new engine came in, and then 10 days after that, I received a call on Jan. 19th that my engine had come in on the 10th and starting the 20th they would no longer pay for it. When they called, I was told that my car was 3rd in line, and would be ready in the next 2-3weeks. Obviously, the dealership can pay for a rental car, and they should’ve been doing this the entire time. Since then, I have gotten nothing but pushed back times for when it will be ready. As of today, February 7th 2022, I still have not gotten my car back and was told that it would still be 4 weeks till it will be ready. I am absolutely disappointed with the service I have received at this dealership and I am appalled at the way in which they are handling this.

The Service Department is amazing, fast, courteous, knowledgeable. Michael and Zach are great and I couldn't be happier with the service department!

Went into this service dept for the first time for scheduled service on my new Sonata. The dealership is beginning a massive remodel so it looks like moving day but the service advisor Jorge was great, explained the messiness and took care of me instantly. It was 7am so the dealership wasn't open yet so I sat in the giant showroom alone listening to 70s hits and got some work done. The time estimate was 90 minutes and they had completed in 75 minutes. Nice. Would recommend.

everybody be careful this dealership their used cars manager Lewis and Justin Justin will not return your phone calls Lewis is the most rudest person on the phone the general manager will not return your phone call either hopefully the bad reviews will eventually get to them I've already called their corporate and filed complaints on this dealership absolutely horrible dealership run

Good services and nice people help me to get the exact car I wanted:)

Michael in the service department was wonderful. He kept us posted about our car’s repair status and gave us a detailed cost breakdown. Everyone we dealt with at AutoNation was professional, helpful and genuinely nice.

We waited too long and the car had some problems We went back after a few days and we had to wait again for Three hours just to hear that they didn’t have the parts and they have to order them.

I am very satisfied with my car purchase . the service people in Richland Hills were so nice and helpful .

Outstanding treatment superior servixe

Poor service. Obviously has no intention of honoring warranty.

I'm really upset with this place. I was sold a tire plan and extended warranty in January when I bought my used car after being told it was required from the finance company which now finding out it was not! I can't even use the tire plan! I've called so many times and even different locations and just keep getting the run around, transferred to other departments or no one answering. I even left a message on some random persons mailbox up there bc they just keep transferring me to whoever. I'm really disappointed bc I asked them to please not screw me over and yet here I am paying more money for the services than the car and I can't even use them! It's disappointing to see a place with such a nationally recognized name playing dirty games. I'm filing a complaint with their corporate office, BBB and I'm contacting an attorney. I'm hoping my finance company and an attorney can get some results since I'm not.

Although the purchasing of my car went smoothly at the dealership and financing was accomplished with Capital One as I requested, the financing department without my knowledge applied for financing at a myriad of arbitrary institutions. For weeks after my purchase I have continued to receive responses from these companies regarding my application with them. Since I did not apply to them and clearly stated I only wanted a loan with Capital One, I would not recommend purchasing a car from this dealership.

IN REGARDS TO AUTONATION USED CAR SUPER CENTER Quite possibly the WORST car buying experience I have EVER dealt with. Avoid Francisco & this place if you don't like run arounds, lies, and rude people. My fiancé was up there from 9 AM to 4 PM and I was up there from 12-4 (when all they said I had to do was sign paperwork and then Ill be out of there) If you get approached by Francisco, then just walk away. He's straight up rude, doesn't have a clue what he's doing, walks around aimlessly playing on his cell phone, talks to you in a demeaning manner by telling you what HES doing for you because HE is helping you out, avoids follow up calls and texts. EXAMPLE: Waiting until the very moment I'm in the office signing all the paperwork with the financial manager to let me know he's getting new tires put on the car, and how great that is and how we will have to wait til the following day to go pick up the vehicle, mind you we brought a $10,000 paid off vehicle in to trade, meaning we would need that car to get home and go to work. And when confronting him about how we would need the vehicle he proceeds to get an aggressive tone on how he's helping us. When I feel that should have been taken care of or mentioned prior to selling the vehicle. The financial manger asked him to step out and eventually went with him, came back and asked if we could take the trade in home, and they would swap them out the following day at my job in Haltom City. I reluctantly agreed. The following day when texting Francisco for updates he'd take HOURS to respond and straight up ignore the calls. I work from 8-5 and the car NEVER came, when he finally responded to my text he stated he would just bring it to my house in Burleson. My fiancé who works in Haltom City as well, decided he'd come get the car and take it to the dealership himself to pick up the new car. He was up there for an additional 2.5 hours before he finally got the car. 10 minutes after driving off the lot the tire low sensors came on. They like to use time as a tool. Just 12 more minutes, just 20 more minutes, just 10 more minutes. When I got there instead of having me fill out paperwork that they needed they had me sit there with an 11 year old and 6 month old baby. (they don't have changing tables in the bathroom by the way). when he finally came around with the paperwork he hovered over me like I was inconveniencing him, like dude you coulda had me fill this out a while back and yes I did tell him that(I did an online application as well) The car was "ready" at least 17 times when I arrived, always "just needed one more thing". Cars ready to go just need to finish up paperwork, 20 minutes pass, cars ready to go just needs a detail and inspection, 45 minutes pass and the cars ready to go just needs a detail (they used this multiple times even the following day when my fiancé went to go pick up the car. Now we had to go back up there today to get an oil change and to fix the tire sensor and they were supposed to buff out a scruff but want us to come back on a Saturday. We would really just like to enjoy the car already. Also The place is DISGUSTING the chairs and tables are looked well used and like it was bought from goodwill.

Today I went to Hyundai Auto Nation to buy a 2022 Hyundai Tucson with sales rep Charles who was awesome . however everything took a turn when talking to finance manger Justin who was so rude and disrespectful. As we was talking he told me he wasn’t going to do the deal if I didn’t agree to what he wanted me to do. When informing him I already spoke to the bank and what your asking if me isn’t accurate he got up and walked away. Later on I was talking to the sales rep who brought me a sheet of paper with financial figures along with an apr to later inform me they didn’t have my credit app on file after I filled it out earlier. So where did the numbers come from. After asking have they submitted the application to the bank they informed me that they hadn’t and in order for the to do so I would have to agree to a $970.00 for a car note I informed them I could go buy a Tesla for that price. As there still trying to run game my brother has me put him on speaker phone to ask them the same question I had been asking for 20 mins can you run my credit app through the bank so we can know what kinda pricing we are looking at. That’s when the sales manager Lou comes over and states I’ll go do it right now he’s young he doesn’t understand referring to the sales rep Charles. After waiting about 45 more mins I was told the car that I was in the midst of negotiating was SOLD. Charles exact words was I wasn’t fast enough while I was waiting for the bank to respond the car was SOLD!!! How unprofessional, what a way to do business Nobody here takes the responsibility for anything instead they blame each other for whats going wrong instead of being a team player. This has been by far one of the worse experiences I have ever had at a car dealership to the point where I’m still in amazement that this is what has transpired.

I had an amazing experience with Denise. She is a hard worker considerate and kind. She gave me a great deal on an absolutely great crossover. I will send anyone I know looking for a car to her! I will buy my next car from her too. Please let her know you read my review if you decide to use her.

Jorge was thorough and friendly. He recommended I do additional changes which I will consider when I return for the next oil change appointment.

Great fast and friendly service! They keep me safe on the road💥

I was told I have a free 1st oil change. I asked wanted full synthetic. they charged me the same price of an oil change not the difference. I asked for my tires not to be rotated. They said that they did not but my lugnut key was in the cup holder and had been removed from my glove box. Too Many half truths. I declined 3 times to review them and they continued to send me emails. So I will give them what I thought.

Michael in service was very helpful and kind I had my car serviced and oil change

Very good staff! Efficient and courteous!

The people are friendly. My salesman Mo was awesome. I drove my brand new car for 4 days and decided it wasn't the one for me. I called Jerry the GM and he told me to bring it back and he would take care of it. When I tell you he did what he said... yasssss he did! Thank you Mo and Jerry! I am a customer for life!

The service was amazing!! Mo, who is a rep at Auto Nation Hyundai in North Richland Hills, Texas. Did a great job explaining the car and features. He helped me pick a totally different car that I wasn?t even expected to test drive and didn?t over sell me. He was patient, precise, and true to his word. He has found a long time customer from his exceptional customer service. Thanks Mo!

When I call inquiring about I saw online the sales person was very attentive and responsive. I quickly made my way to the dealership as I knew the car might not last the day. I purchased the car but was told I needed to return three days later because they haven?t had time to inspect or detail it. After the third day, I figured I better call to make sure the car is ready. I finally reached him after and was informed that car needed a new radiator and the passenger window needed repairing. Basically it took them 8 days to repair a radiator and window. After getting the car, I had it inspected and found 8 major problems which they refuse to address in any manner. I might as well had purchased from an individual or a ?mom and pop shop?. Note: to the dealership credit, they did loan me a loaner car on the 7th day.

Hector was very helpful. The whole experience was very easy and quick. I definitely recommend AutoNation, be sure to ask for Hector.

I only went back because my car broke down and I didn?t have the money to go to the Fort Worth location. I will never go get my oil changed at this location. At the beginning of the pandemic, they refused to wear a mask in my car when taking it into the garage. I have low immunity and needed them to do this. I will never buy this brand car again. The metal on the top on the car gets mysterious dents.

Visit was fast and employees were very nice

Had a great experience. The service was quick and easy. Brought car in for oil leak and was fixed and back on the road within a couple hours.

You negotiate a price and they will add on fees later. I asked them twice if the price included everything except sales tax and they said yes twice. Then they put a purchase order in front of me with fees added.

I searched online and finally tried it out at this dealer. There is no hiding, add on surprise when you step in. Whatever price they put online is the price you expect to pay.

Service took a much shorter time than anticipated and the staff is always welcoming.

Go see Mo! He knows his stuff! Very knowledgeable and friendly. You won't be disappointed.

Great experience today. Brought car in for routine oil change and tire rotation! They called me within an hour, completed! Fast, efficient and so easy to get my car. Didn’t have to wait for some guy to bring it up…which at some dealerships can take 10-15 minutes just to get your car! Thanks for great service!

good greeting with smile .

Could improve after sale service. Prepare to buy an expensive 2nd key if you buy used. i gave up on my salesperson.

The service work was completed as expected ... to a point! I drove my serviced car off the lot at about 5 pm. I drive straight home and parked in the driveway. The next morning I went out to my car and didn?t even get a click. Even keyless entry would not work. The battery was completely dead. I called AutoNation Hyudai immediately and left a message with Blake in Service that I needed someone to come out to assist with what clearly connected to the service work done the day before. Four hours later I left a message with Mr. Green detailing the same. No call back from either person. Cynically, I guess they had my $857 and didn?t need to follow up with good service. Seriously, I won?t be back!!!

They just finished my recall done. It was so fast . And zack was so helpful . Really happy with hyundai service departman

The WORST SERVICE I have ever received. My first experience with them was good and fine. However, October of 2020 I took my car in. It ended up needing a new engine. I have extended warranty so it took about 3 days for them to come out and prove that warranty should cover it. ZACH was my advisor and he tried to cheat and scam me out of money not once but TWICE. He said I was going to need to pay $800 for the diagnosis of my car. However, I reached out to my warranty and they let me know they covered the cost of the diagnosis and had already paid the dealership for it. So I went up the chain of command and reached out to them and let them know of Zach's actions. Thankfully they confirmed they had been paid and I didn't owe. But Zach tried to take advantage of the situation and scam an extra $800 from a customer. Then since warranty hadn't approved it yet I had to take out a rental car with enterprise in my name. Zach assured me that warranty was covering it and I would not have to cover the cost of the car rental. So 12 days later I get my car back, return the rental, and owe nothing. Then in January of 2021 Enterprise reaches out to me letting me know the bill has not been paid. I reach out to the dealership and I they ignore me and pass me around from person to person. I start going up the chain of command again, this time to corporate. They say they will help me and then ignore me. We are now in April of 2021 and collections is coming after me for the bill. The bill that my warranty paid to the dealership and the dealership is refusing to pay enterprise. DO NOT DO BUSINESS WITH THEM EVER. This is still an unresolved issue and they DO NOT CARE ABOUT THEIR CUSTOMERS OR THE SERVICE THEY PROVIDE. They are GREEDY and only care about making money.

Polite, professional, and to the point, got everything done promptly without any issues.

This was definitely hands down the best buying experience! Would highly recommend!

Very knowledgeable and professional service department. They also have amazing inventory of new and used cars

In the Service department, talk to Mike. He gets things done. He stayed late to make sure my car was taken care of.

Took my car in for 45,000 check. Great service and time efficient.

Quick and good people bought my third car there. clean place

Smooth and pleasant experience. Mo was outstanding

Needed a vehicle fast! Went to AutoNation and found what I needed at the price I could afford. Everyone was great!

Got everything completed in a timely matter. Even got my car hand washed!

Scheduled maintenance, done right. Thought I might need new brakes but the maintenance inspection found it was only some rust from not driving so much, so saved me some bucks right there. Service group is top notch and the manager Mike is at the top of the game.

Sold them my car...took only one and a half hours for entire experience.

AC went out first we got car. Overall good experience but more money to fix AC

As usual the service took a personal interest in my auto and explained everything to me.

Pleasant experience. Clean waiting area. Friendly employees walked through area.

Outstanding service . Everyone was very helpful and made sure I was taken care of!

Zach worked me into the schedule and took great care of me.

Had a fantastic experience here. Mustafa in sales and Chad in financing went above an beyond for me. Out of the five dealerships I went to, they were the only ones who didn't haggle on my trade in value or my financing goals. Mustafa did a great job finding out what I wanted in a car and set me up in something much nicer than I even thought I could afford, and still in my budget!!! They even stayed after hours to get my deal done since I made the mistake of not coming here first!

Mike was great! My sunroof had to be replaced, but it was backordered. Hyundai?s shipping system leaves a lot to be desired. The dealership went above a d beyond to get things moving and my car back to me as soon as possible

It's great to work with my service specialist, Zach. He's always prepared, pleasant, and professional. He is very respectful of my time. I definitely recommend working with him the next you need your Hyundai serviced.

Fantastic service. Zach in the service department asked how I was liking my car. I told him one thing I would change is the headlights are showing the light to low and not much light on the surrounding area. So he adjusted the headlights and they shine more light around the road which makes it easier to see at night.

Service is great. Mike in service is friendly & explains everything needed or recommended. My experience has always been great.

Took my car for service to have spark plug change and now it will not start and noone will answer the phone

Not only did Eric and Jordan helped me out of a jam when I was stranded but Jordan drove all the way from North Richland Hills to Dallas to do so I don't know how they got so many people that know the meaning of customer service in one place but this place is awesome and I will always buy my cars from them

This dealership did a great and fast repair on my car, and while they were repairing they put me on a nice loner so my baby and I didn?t had to wait. I was able to go home and come back when it was finish, they even gave me a car wash.

Service Department is great

An oil pan gasket was repaired. Apparently the oil was not changed, only ?topped off). How do you put dirty oil back in a vehicle?

Had service for oil change and tire rotation and the service was done just under an hour.

Didn't have an appointment and they hot me right in.

I have been coming here for about 7 years. I have never had a problem in all those years. The service department is top notch. They are very helpful when I call for information. When I take my car in they are very professional and helpful. I would definitely recommend them.

Ive been coming to this location going on 6 years now, all great experience’s and very helpful workers. Recently i have started working with Zack M , he’s very helpful in all areas keeping me informed and what. I’ll definitely send my Hyundai people to him

If you live in Dallas, and you can be at the dealership to oversee everything, you probably will have no problems. If you are in another state and have to do things long distance, you will encounter a nightmare! Departments don’t communicate with each other or the buyer. Charges were added that were to be included in the initial price. The automobile was delivered by transport to our Walmart parking lot with only a few minutes notice and two days ahead of schedule. The SUV was so dirty, and the people responsible to prep it didn’t know it was being picked up earlier than expected. I will say that the general manager was extremely helpful in refunding charges that were added to the price when they were already included in the original price. My husband’s brother found the Palisade and paid cash for the SUV for us, but we were the people who were in contact with the dealership. I am sure our family members will not buy another vehicle from this dealership.

I have had my Sonata for 7 years and used the service department for maintenance repairs. They have professionally and courteously handled my car care. Recently Zach helped to get my engine replaced that had 112000 miles on it through a factory extended warranty. I was provided a rental car while my car was in service. Zach handled it all. Appreciate this dealership.

This is my 3rd purchase from this dealer ...always professional and willing to do what it takes to make your experience the best possible

Awesome service and professional folks. Abi was great and took care of me and my car quickly and efficiently.

Always a great experience to visit the dealership and visit Alex and Denise.

I brought my car in for body repair after my vehicle was rear ended. I was also supposed to receive a window tint as part of my purchase deal. when I first was informed my car was complete, the window tint was not done, the car had a flat and there was a small dent in the rear panel. I left my car. the second time that I was informed my car was ready, I was handed the keys to another vehicle that was tinted. The shop tinted the wrong vehicle. I again left my vehicle and still my tire was low even though I was told the flat was plugged. the third time I came to pick up the car it looked good. I drove off and by the next day my tire was low again. they never plugged the tire as they stated. I had to take my car to a tire shop and pay again to get it plugged and now my tire stays inflated proving that the tire was never plugged. I'm very disappointed with the service provided and the time and energy spent to have everything done properly.

I purchased my 2019 Hyundai Sonata from this dealer, not to bad of an experience. After a month, I was hit on the freeway by a truck. I chose this collision center/Service Dept because I bought my car here. I was called to pick up my car, it was not ready as they where supposed to apply tint that I was due from purchase. I left and returned 4 days later. They brought out the car it was white, but something not right. I told them this was not my car. The sarcastic worker tried to act like I didn't know what I was talking about. I looked and it was an Elantra, I had a Sonata. They had tinted the wrong car, was going to give me the wrong car, and when I saw my car... it had no tint, an additional dent, and a flat. The tint was done and the new dent was corrected. I was told they repaired the flat, however, I ended up having the tire repaired myself because it had a nail in it from them. They never fixed it. I am severely disappointed in this dealership!

The service department is very well run. They communicate very well. They work efficiently. Everyone I’ve worked with there are very knowledgeable and professional!

Super nice staff, easy purchase, no haggling the price for my SUV was very fair and I couldn't be happier!

When I purchased my vehicle, i was offered a "maintenance" program which I purchased. I came to realized it was not a maintenance program but instead it was a wheel rotation and oil change program. Also, I was told with the Gold program, my car would be washed when I brought it in. I have brought my vehicle in 3 time and not once was I offered a car wash. Usually at the end of a service apt. I receive an explanation of services rendered, this time no explanation just vehicle ready. I had to ask for the "maintenance required" light to be reset.

Denise and Chad were wonderful! They explained everything, and were willing to bend over backwards for us. Thank you!!!

Great service and a great team that takes care of you like family member.

I would have to say this dealership was very impressive at the beginning they were professional and found exactly what I wanted. Towards the end when it was time to get my car the salesman was in touch with me and gave me updates about the vehicle but when it was time to inspect my car on my own they didn’t care they walked away and didn’t try to check and see if I need anything. They gave me the car without any gas and I didn’t get an extra key for my car.

Brought my Elantra in for first oil change and software update. While waiting had a conversation with Jesus R about a Sonata. He was helpful and knowledgeable about the car's features (Sonata Ltd). He helped us get the Elantra last year. The service department was finished with my car in a reasonable amount of time. All in all, a very good visit.

I came in for a recall repair that should have taken almost 3 hours to complete. They were able to get in out in half the time due to making a 7am appt. I recommend doing a 7am, so you get in and out.

good service each time I have needed help.

Had some work done as a result of a recall...Mike the service advisor was very cordial and informative. Work was done in less time than was estimated and they washed the car for me. Very impressed!

My turnout booster went out. My car was slow to accelerate. Took my car to the dealership. Where they got to work on it immediately. I was promised my car by Thursday. I was immediately placed in a rental car. It took a bit longer than expected. Due to a warranty issue and recall parts not being in. The gentleman called my warranty people got the issue worked out. Repairs got underway and my car is up and running. Great work. Thank you.

Took my 2010 Santa Fe in for an idiot light. The problem was diagnosed and the fault repaired promptly. Their subsequent inspection found few issues with my old vehicle, one of which we agreed they correct, the rest goes on my list of to-do's at home...none are serious, just routine. 170,000 miles so far and no major issues with the vehicle. Staff was courteous and very helpful. No pressure for additional services or sales. Comfortable waiting area for anyone needing one. Consider AH-Hyundai for things you can't fix yourself. Their repair prices are competitive with many local shops. Thanks again.

I like dealing with Mike in Service at AN Hyundai in NRH because of his friendlyness and knowledge and honesty.

Service manager Joe Barker consistently went above and beyond. Very knowledgeable. Repairs completed on time.

Mo was wonderful and attentive! He listened to what I needed and was patient through my decision making and ultimately, helped me choose a new car that will work for my lifestyle.

Mo was wonderful and attentive! He listened to what I needed and was patient through my decision making and ultimately, helped me choose a new car that will work for my lifestyle.

AMAZING!!! Mike is my customer advisor amazing person amazing customer service. The experience is always been the top!

Brought my car in again, for problems with the drivetrain. When I accelerate, sometimes the engine will just rev up, but the drivetrain does nothing, especially when trying to pass on the highway. I say again, because this is the fifth or sixth time I brought the car in with the same complaint. They can never get the car to give them the same problem, but when ever I lend my car to a friend or family member, they all complain about how much this scared them. This last time, they had the car for three weeks, claimed they thoroughly tested the car and were unable to reproduce the issue. When I picked the car up after three weeks, the paperwork showed 7 miles were put on the car during that three week period. I can't consider this a thorough test, not in 7 miles. I probably would have had the car in the shop longer, other than the fact that I stopped in to get an update on the vehicle, as I hadn't heard back in almost three weeks. Mike, a service writer, after I told him I was thinking about talking to Hyundai directly, that I should take my car somewhere else. I have never had a service writer tell me this before. Needless to say, after my experience with this car (our third Hyundai), I will never buy another, and will absolutely never buy a car from AutoNation.

We recently visited AutoNation Hyundai in North Richland Hills. The team exceeded our expectations helping us with our new car purchase. They actually located a very hard to find vehicle with exactly the specs we challenged them to find. We could not be happier to know we now have a great resource for future car purchases. Thank you so much to Jerry and the team at AutoNation Hyundai North Richland Hills.

We recently visited AutoNation Hyundai in North Richland Hills. The team exceeded our expectations helping us with our new car purchase. They actually located a very hard to find vehicle with exactly the specs we challenged them to find. We could not be happier to know we now have a great resource for future car purchases. Thank you so much to Jerry and the team at AutoNation Hyundai North Richland Hills.

We purchased a pre-owned vehicle from out of state and had the vehicle shipped out of state. We were fine with what we saw on all the pictures (because we knew it was used) but had to trust there was nothing that was wrong that we could not see (since we could not test drive it - mistake). We had to rely on the dealership to let us know other things were wrong with the vehicle (ex. When the vehicle idles or the brakes are pressed it makes a loud humming sound and neither of the plugs to charge the cell phone work so this is a problem when traveling long distances). These thing would have been obvious to anyone who drove the vehicle while at the dealership and would have been obvious prior to loading it onto transport to be shipped to us. We would not have purchased the vehicle if we would have know these issues existed. The sales people were friendly at first and helpful and then put heavy pressure on us by phone, text, and email to I try to get us to do any number of things that made us very uncomfortable. A fast and sloppy job (incorrect information on contract/documents) was done with them and had to be physically mailed back twice to get it right which is frustrating and time consuming all the while we are without a vehicle to drive. All in all they run you through like cattle and you only represent $ signs. Be wary about buying a vehicle from them sight unseen. There is a reason why used car dealers/sales people have a negative reputation because they will do anything and say anything to sell a car even when it is not representative or accurate. It was too late to do anything once we had signed paperwork and the vehicle was delivered. Unfortunately we will never do another transaction with them even though they seem to be a dealership in a decent vehicle price market.

I just wish the waiting area was in a different area. I was there the other day waiting for my car, there are two offices on each side of the waiting room, and a lady in one office kept yelling to the guy in the other office instead of getting up out of her chair and going and talking to him they were just having a conversation back-and-forth it was rude and unprofessional. Plus she was so loud, I could hear every phone conversation she was having, I ended up having to go sit in the children?s section to get away from that. If she is going to talk to other clients on the phone she should consider closing her office door.I was able to hear all sorts of information about other clients.

Tim, Louise and Ryan did an amazing job at handling a complex situation.

No was great! Finance was easy and fast. This was my fourth Tucson purchase from them and probably the best one

I appreciate how professional the staff is.

Person in service Provided great customer service and was very attentive,

Horrible experience n the service department. Waited 4 hours to find out the parts they had to do the job were sold to someone else.

Treat their customers horribly. Hung up on by service because I wanted to speak to someone about getting a loaner. AVOID this dealership

I am very disappointed in your customer service. I made an appointment to address this recall on 12/15. I received a confirmation and this reminder. I was told at the time that The part would arrive in three days. But when I arrived at my appointment time, I was told I would have to make another appointment because the part was not in stock. Poor customer relations. These days, how you treat customers is about all companies have to show they are different from all others. Perhaps you can correct your process issues.

Sale staff, finance manager all easy to work with. Everyone friendly.

I shopped around all the area dealerships and found the best price here at Auto Nation North Richland Hills. Process was easy and smooth as it could be.

took three days to get car ready. had to take it back to get state inspection complete

These guys are the best! I?m going to buy a car next year, and wouldn?t think of purchasing it anywhere else but here! They?ve helped me keep my ?08 Santa Fe in tip top condition and on the road and running way longer that I thought!

This was a fast service performed without issue at the time I specified.

Very helpful and good service

Amazing customer service CJ is great, he found the leak after all the other dealer just shoved it to the side, cj had my car for a day and a half and had it back the following night

Their service representatives are very helpful and take the time to listen to you.

Personnel was polite, on time and very helpful. Work was completed in a timely manner. I would highly recommend them.

Excellent service and extremely helpful and courteous

Excellent service very courteous and knowledgeable staff

Great customer service. Have always had a easy transaction. Service person explains what needs to be done, Always informed of approximate time for the job. Options are outlined, for weather you want a ride home to wait or to wait on site. Waiting rooms are clean and spacious.

Awesome experience! Zach was a professional coordinator! Service spot on.

Sales is great. I would not bring my vehicle in for service there. They have had my car 6 days for a check engine light and rear window defroster and it’s still not ready 🤬😤

Words can?t express the service, care and concern that Chad Keys provided to me, Robert E Crawford in regards to the finding and then the purchasing of the vehicle. From the initial phone call to driving the vehicle of the lot, Chad was awesome. Then there was Ryan on the day I picked up the vehicle, this brother provided customer care that complemented Chad. What team work. They deserve a financial award for the service they provided to me. JUST AN OUTSTANDING JOB. Please let them know what I had to say to encourage them to keep up the good work.

Very nice people and willing to help you in any way.

Zachary was very tuned in to my needs. He was informative.

Always helpful AutoNation will get the job done

I’ve been coming to AutoNation Hyundai to service my Tucson since 2016 (I usually work with Mike) Best customer service of any dealership I’ve ever worked with!

I?ve known Mo for several years and he always has treated me right. The car is great and they made it such a great experience and simple. They actually went above and beyond to deliver the car to my house.

I love this dealership and service representative Michael Winck is super employee and always solves my problems. I tell my friends and family to take their cars there.

We had only had the vehicle for three weeks before heading out on a 3000 mile vacation road trip. We took it in so someone could check everything before we headed out. No problems then or on the trip. The car exceeded our expectations and got great gas mileage even with all the mountain driving we did. I love our Hyundai Santa Fe.

The bumper they replaced was better than we could ever imagined. Repair was quick and made us feel good about driving our newly repaired car. The car looked beat up overall with the old bumper. Now, the car looks amazing. Thanks AutoNation Hyundai!!!

i bought my Hyundai after dealing with a nasty Honda for 18 months. the buying process was great, the finance process almost lost the deal. I have used the service dept several times and i must compliment the staff there, but especially Zach as a service liaison. he is great to deal with and makes the process seamless.

Sep 25 I got my Nissan Rouge on Sep 28 is retutned with noise in transmission. since then I did not have a word about it.

Out of this world service, I called Red carpet service. Where you are treated like a Queen.

Wonderful service experience. Organized and quality service

Horrible! False representation of repairs. From day one, panels fell out and wheel shoulder popped out every bump we hit. They submitted wrong paperwork to DMV, and WITHOUT THE ORIGINAL BILL OF SALE! They submitted paperwork without signatures! DMV needs paperwork THEY have, and I don't. They won't return calls. They won't look into anything. They won't take responsibility for completing this sale properly. Left on my own to try and get this lemon registered, or will have to get my lawyer involved. BEWARE. GO ELSEWHERE. Avoid the headaches here! If buying in TX, you have many other places you can go to buy a vehicle. Avoid this place like the plague!!

Good place to get your Hyundai maintenance done. Most likely will come back to get more service done.

Great Service-Appointment was 8:15-I was told about 2 hours for my general serive-and 2 hours I was done. I had a couple of nails in a tire that ruined them-Zach processed the claim and I had a new tire (love road hazard coverage). Zach is friendly and outgoing. Appreciate the attention I get on each visit. Thanks!

Great service, good price, they did not try sale me something I did not need on 20,000 Mile service. Nice people overall in service department. Have no experience with sales department. Comment on Facilities, waiting room seats are worn out. Not comfortable for 2 hour wait, need replacing with better chairs.

Was able to schedule within a day. When I arrived told them what I needed to have done. They gave me an estimated time for the service, came very close to that time. Told me of other recommended service, washed the car and I was ready to go.

Was disappointed in the lack of communication. I had a 10;30 appointment for an oil change. I was told it would take an hour and fifteen minutes at the most. After an hour and a half I went to check. They said it would be about another 20 minutes. When I questioned them the service advisor got upset and drove my car around and said they wouldn’t change my oil. I’m sure it’s because it would have taken much longer. Just disappointed since I was there on time and they didn’t have courtesy enough to communicate effectively!! Water my time!!

I loved working with Nina she was amazing and energetic!!! I give her a 5 stars ??. I worked with Darius in finance he was still learning but very nice , I give him a 4 . I also worked with Chad in finance but did not like how he kept asking us to do warranty even after my mom and I both said no multiple times . I give Chad about a 3

I was looking around for a new car for months going back and forth whether to get one or not. And had emailed Autonation. and Ryan had emailed me back. And for months we emailed about cars and all the details. He was very patient with me. And i finally decided on a vehicle i was good with. Price was a little higher than then was discussed. But i got it anyways. Ryan made the whole buying experience a good one. Very nice and patient for me who had a ton of questions. and took about 4 months for me to decide. Thank you for your help and patience with me. I would recommend them to anyone to go get your next car from.

I have been taking my car there for the past six years and everyone has always been friendly, service has always been good Everyone is very helpful

I had a great sales person and everything went great until I got to financings. I had already pre-qualified online so it should have gone real easy. The finance lady sold me a bunch of other stuff. She made it all sound so good and said if I decided I didn't want this extra stuff I could just cancel all of and get my money back. So not knowing any better I said okay to it. After getting home and reading what it was that I actually bought I went right back like a couple of days later to cancel. That's when the nightmare started, she got so angry at me and kept putting me off saying she more important things to do. I then went back again with my father and she continued to lie to us about how she didn't have any time to cancel all this stuff and we would have to wait for just short of 30 days. My father and I told her we knew what she was up to cause we read how after 30 days you don't get back all your money. My father was smart though he recorded the whole conversation of her telling all the lies and the recording is date and time stamped so we can show during arbitration that we had been trying to cancel since the beginning. I will update in a few days when we go back in to try to get that lady to do the right thing. Buyer beware should be posted on a great big sign as you drive onto the car dealership. These are not nice people, and the smiles are only there on their faces cause they like taking advantage of the customers.

Great experience, customer service rep was very helpful.

Absolutely excellent service and care was taken with my car. Appreciate Zach and the rest of the staff! I will be taking my car here going forward for all service needs!

Had to wait a couple of days for parts but very happy that all repairs were covered under warranty

Very pleased with the dealing with the service department. My service advisor, Joe was in constant communication with me.

Contacted them to view a car and upon arrival not only was the car a completely different car than what was listed (the model, the miles and the color was completely wrong) the service was terrible. After seeing nothing was correct we still agreed to test drive it and while waiting for the salesman to bring the plastic out to put over the seats to test drive since the car was far from detailed, we were rudely pushed aside for another sales man to let someone view it even though we were getting ready to drive. Then after all of this our salesman then goes on to say "actually the price is wrong aswell and this car will be a couple thousand more". DO NOT waste your time here.

I purchased my car at this location 9 years ago, but had chosen to go to a dealership closer to my home for servicing in the past. Last week, I had a leak on the passenger side in my car and called both location for comparative pricing for repairs. The price quoted to me by AutoNation for diagnosis was 1/3 the price quoted by their competitors! Thank you, AutoNation!

My experience at AutoNation Hyundai North Richland Hills was as always great. Their customer service staff goes the extra mile to make sure that my service appointment goes smoothly. They keep me informed on the status and get me in and out as quickly as possible.

They did an amazing job getting my car back to me after my AC stopped working. I was in and out in a day and when I received my vehicle it was clean and running perfectly!

Last week my daughter had her AC go out on her Tucan which we purchased from Autonation back in 2017. All I can say is outstanding! She took it in and within "hours" they replaced the compressor and she had her car back. This is unheard of in these troubled times or any other time. What a great dealership!

Always treated very well. Service is outstanding and I was kept up to date as to the progress of my vehicle.

They did a good job. Persisted in discussions with warranty company and finally obtained good results.

The employees are always helpful and very informative .

Great service. Joe Barker was my service representative and made sure everything I wanted was addressed and service was timely. I’ve been using AutoNation for service for many years and will definitely continue.

Very professional & courteous at all my servicing experiences.

Repair was done in a timely fashion and began at my appointment time and ended at estimated time of completion. Friendly staff, comfortable waiting rooms. A good experience.

I have had my 2020 Santa Fe in twice now and both times I had to take it back because they didn?t reset my oil life. They rotated my tires this time and never check the air in the tires because they were all under pressure.

Fast and friendly service. This is the first time that we get a car and we don't have to spend the whole day in a dealership. We got there by 6:15 pm and by 8:30 pm (including the test drive) we were driving our brand new car out of the dealership. The facilities are clean and the staff is very friendly. The salesman, Noor, is excellent. He is very professional, sweet, and took time to provide us with all the necessary information to help us with our decision, without being pushy.

This is the first time that we get a car and we don't have to spend the whole day in a dealership. We got there by 6:15 pm and by 8:30 pm (including the test drive) we were driving our brand new car out of the dealership. The facilities are clean and the staff is very friendly. The salesman, Noor, is excellent. He is very professional, sweet, and took time to provide us with all the necessary information to help us with our decision, without being pushy.

Excellent buying experience. No pressure sales, price was exactly as discussed. No surprise charges.

I had a good first visit. Although I was only there for a scheduled oil change and rotation, per my plan, everything went well. The tech that greeted me took care of me and my car. There were a couple of "add ons" suggested but I wasn't pressured to accept (I didn't). The waiting room was just OK. Could've been because of Covid 19 but a Keurig would've been nice. It could probably could use an upgrade. The car was delivered earlier than expected and to my knowledge everything was done correctly. I appreciate not being pressured into giving an on the spot 5 star review for your service like the other Hyundai dealership in Arlington does. The Saturday service hours are definitely a major plus for those of us that work during the week. I will visit again and hopefully get the same service. Thank you.

I like this location. It?s super clean , efficient and accommodating . I lease Hyundai. I got a really good deal. Reps were nice and not pushy .

Very cordial and professional...GREAT...

Great fast and complete service.

I had to take my car in for it's check up and waited. It took a little longer than anticipated but they were very thorough, going through everything I asked for them to check. They didn't try to sell me anything more than what I asked them to check. Everyone wore their mask!! Mike was very nice and helpful. Will come back for service at AutoNation whenever needed! The dealership where I bought my Santa Fe is horrible with service.

My entire experience here was awesome! They told me it would be an hour and a half wait for all my services, I was out in under an hour.

It was my first time there and Joe took great care of my Tucson and made me feel welcome! He made sure everything was inspected and those that weren't working properly(minor stuff) got changed. Even got a free car wash! THANK YOU.

Very satisfied with the repair services. Would recommend to get car serviced at this dealer.

service , sales, and cleanliness.

Zach, the service advisor, was kind, helpful, patient and knowledgeable . I appreciate all of his help.

Very professional service experience and clean environment! Zach walked me through all the steps and recommended services based on my mileage. Extremely transparent and honest. Based on my experience I decided to make this location my service provider. Thank you again!