Recent Reviews from AutoNation Hyundai North Richland Hills

Everything went well and we are very proud of how we were taken care of

Buying a car isn't always fun but Ashley Nicholson made it very enjoyable. This was by far the best experience I've had buying a car and I will now only do business with Ashley.

I would first start off by saying I love my car! I do not regret buying my car from Hyundai. But most importantly, I want to shout out Alexandria Hastings' (Ally) incredible customer service. She was kind, patient, and a great car sales woman. I can honestly say, that I only bought a car because Ally was there. Ally was great to work with and really went above and beyond to secure my desired car and ensure top quality. She also kept me well informed along the way about timing and next steps. It was a pleasure working with her and I would highly recommend her to other customers. Zach the finance guy was great too! Keep up the good work!

Very efficient and clean. The facility was very helpful.

Great service for my Hyundai, plus accept AAA discount.

Luis Aguilar and Ryan Lovin super nice guys, easy to work with. They delivered on their promises. Excellent car buying experience. So happy with my car purchase.

Jorge in service is awesome

Treated the best. Took care of my care with excellent service and my service advisor was the best.

Excellent experience thus far. Will update if that changes.

I had a great experience! My sales person, Jason gave us his full attention and was dedicated to deserving our business. The entire team took great care of us!

Great customer service , friendly staff .

Jorge in service was excellent. I had been to 2 other dealerships and when I got to auto nation in NRH, I was frustrated and overwhelmed! Jorge made everything work for me, getting me a ride home and getting my car back to me repaired and detailed by noon the following day. He was patient with me and very kind! His customer service skills are too notch! He is a rockstar in my book!

We recently purchased an Elantra N and the process was simple and stress free! Brian Bishop helped us and made the process straightforward and easy! I would recommend AutoNation Hyundai for your car needs! They have excellent customer service and attention to detail!

They addressed all my concerns and repaired all needed things in one day. They had all the parts on hand and the techs were able to fix everything. Will for sure use this dealership for any future needs!

If you want honesty\, courteous, knowledgeable, car dealer folk with no BS, go to AutoNation Hyundai North Richland Hills.

Good all around! Zack help out with a rattle issue. Dealer is easily accessible.

The best expierience I ever had buying a new car.

My service advisor Zachary is the best. Even though I was late to appointment b/c of traffic I was in and out within 35 min. Thank you.

Sales person - Jayden They tried to manipulate me and forced to take add ons during vehicle purchase but I denied. Later, they promised me a full tank of gas when I come to pick my license plates if I give them exceptional rating in customer survey. They literally behaved so rude when I went to pick up my license plates because I haven't given perfect survey. Since, I didn't gave them exceptional rating in customer experience survey, they misbehaved with me and didn't give anything as they promised. The manager was also rude and literally let me walk away from the store. I made a $42,000 business with them and their behavior made me feel so bad and frustrating!!!

The service was quick even though I was 30 minutes late due to traffic on I 35. The dealership was very efficient and actually charged me less than was quoted by accepting a coupon. I was very pleased with auto nations customer service attitude

It was a alright experience getting my first car. But when it comes to when the car is yours, they stop caring about the customer. I don't believe they truly inspect the car when they say they do, my brake fluid was below the minimum line after 2 weeks of me having it, and the low brake fluid light had came on. Also the pictures online and even when i test drove the car had tint on the windows, they didn't say anything about taking it off, but when im signing the papers for the vehicle they then say the tint HAS to come off because it is illegal and wont pass inspection, but the brake fluid had to have been low during this time as well. I messaged my sales person about my headlight because there was condensation in the headlight itself and is dim at night. They said they would get with Luis about it, but never got back to me. The same sales person then messaged me a week later about confirming my address for my plates and registration, but still have not heard nothing back about the headlight.

I went in for the 15,000 mile maintenance. The service attendant checked his records to see what exactly my car needed. It turned out that I had gotten some of the service jobs when I went in for a wheel alignment at 14,000 miles. He checked my windshield wiper blades and discovered that I needed new ones. In and out in less than an hour, with no extra work that wasn't needed.

I was very pleased with Autonation Hyundai of North Richland. They sold me the car I wanted at the price I wanted. There was no pressure like some other dealers. Ryan our salesman was very to work with as well as Ryan the general manager. Amazingly they have cars on the lot to sell Which is hard to find these days

Great experience at the service department getting engine replaced under warranty. Michael Winck was excellent service advisor, highly recommend.

Alex was so great and patience, him and the fiancé people stayed over to help me with my deal . He made sure most of everything was done before arriving . Great dealership

When I bought the vehicle it needs to be maintained for the AC and the company did not complete it on schedule.

The maintenance was not completed on schedule.

Very professional and considerate!!! Zach is an outstanding employee !

All dealerships should take lessons from this team. Their customer service was exemplary. From coordinating repairs, rental, communication and making this process pleasant and seamless, they were a pleasure to work with.

Waited over a week for repairs that were promised at time of purchase. Was promised a loaner car while repairs were being done and did not receive one. There was no communication unless I initiated it. The sales guy that supposedly organized the repairs had no idea what was going on. Was told the car was waiting for parts but nothing was replaced. The car we purchased had non-oem infotainment system that we are still having issues with. When I requested to speak to the General Manager of the dealership, I was denied. When leaving messages for the Sales Manager calls were never returned. I cannot, will not and do not recommend buying from AutoNation.

The sales experience went great. The salesman was very personable, helpful and knowledgeable. Everyone was pleasant and very good at their jobs. Thank you for making my purchase a nice experience. I will happy to recommend the dealership. Larry

Quick and helpful. I was prepared to leave my car for days. However they took it in at 8am and they paid for me to get to work, then by the time I was off my car was ready! They then paid for my ride back to pick up my car. It wasn’t a few things that needed to be completed either. I had multiple concerns. They were able to address and fix all of them in one day. I couldn’t have asked for a better experience!! I will for sure always use this service department for any future needs!

The service experience was great, my service writer was friendly and very professional, took my SantaFe back and kept me informed on the progress. I was very pleased with my visit. I will be back.

Jayden was amazing through the sales process. Dealt with all the dealerships in DFW in trying to buy my new car and ended buying from Jayden and Autonation Hyundai.

Michael went above and beyond average to take care of the problem while keeping us well informed throughout entire situation. We are very well pleased.

The service team was incredibly nice, the building/facility was clean and comfortable. They were quick and so easy to work with! My go-to place from here on out! Thank you for the fantastic service & support!

I didn't buy from here but my daughter did. Car leaks a quart of oil every 100 to 150 miles. She's on her 2nd payment and her car is still in the shop. She's a school teacher and not rich. At least they're working with her. I'll update if they get her fixed up.

Freaking Awesome!!! Zach and Dmitri were Amazing!!!! Thank Yall for helping me find and get my SUBARU!!!

Purchased a new Tucson-Hybrid from AutoNation-Hyundai. From our first meeting with salesman Mo Ibrahim, we were impressed with his thorough and professional customer service, but when last Friday's delivery day unavoidably turned upside down due to a water pressure problem in the service dept, it was Mo's time to really shine. He contacted us prior to our leaving home to explain the delay, kept us updated thruout the day and finally, when it appeared we'd have to wait until the next day to come get it, he brought the vehicle to our home at dinner time before Uber-ing back to the dealership at the end of a long day. Mo is the greatest!

Updated Mar 2, 2023 I was in need of a replacement vehicle for my old truck. After spending a considerable amount of time researching new and used trucks, I decided to purchase the Santa Cruz. Remembering the experience I had buying a vehicle for my wife last August, I called Alex and told him I was coming over to see the Night version. After a test drive, we made the deal and scheduled to meet with Zach the next day to complete the purchase. I was in and out within a couple of hours. This was another great experience for me! August, 2022 I always dread buying a new car, but Alex made it a pleasant experience, answering all of our questions, and providing excellent customer service, before and after the sale. Although the financing piece of the deal seemed longer than it should be, we received options on our financing and were allowed to select the option that was best for us. There was no pressure to "make the deal now". I will consider this dealership for future purchases.

Process was quick and easy. My salesman Alex was the best and found a car perfect for me!

Loved the no BS experience from both my Salesmen and the finance department. Received a online price that stayed the same when I went into the dealership. Honestly can be a hard thing to find in dealerships but Auto Nation seems to operate with it

I bought a 2013 camry from autonation hyundai of north richland hills, they provided me with a 90 day/4000 mile warranty. Well 1 month after buying the vehicle the passenger front strut leaked oil and failed. I took the vehicle to their service center where the car car sat for over a week. They denied the claim, stating that struts are not covered. When I got off at work I went in to pick up the vehicle around 6:30 pm. When I get there they said they didn't know where the keys were, everyone in the used car service department was gone for the day and it says they are open until 7pm. I had never in my life had to fix a vehicle 1 month after buying it from any dealer whether new or used. Their service department customer service is very unprofessional, the man that sits behind the counter shows absolutely no courtesy nor interest in helping you, also displays an attitude characterized by sarcasm because he was mocking me and just being [non-permissible content removed], knowing how frustrated I was with the situation. My lesson is from now on do my research avoid this type of dealerships and find a reputable place to buy vehicles from, and I hope my experience helps other people avoid this type of bad experiences by reading reviews and ratings before stepping into a mess like I did.

Great salesperson. Very happy to do business with autonation. Felt both sales and financial were very professional and confident in there knowledge of the elantra

From the minute, I made the appointment with a Service Drive manager, Michael Winck two months prior to the work being done on my job to the day that the work was finally completed, was a total nightmare. A 4 hour job lasted 7 hours. I was promised a call by 2pm for an update on my car, which never happens. I dropped my car off at 8am and at 2:30 I called the service department. I was not told prior to arrival that I needed to leave my car there for this repair. I asked how I was going to get home and was quickly told that if I lived less than 10 miles, they would offer me a Lyft ride which they did back-and-forth and that was the only pleasant part of the full experience where the drivers of Lyft. When I asked why I wasn’t informed of this long time or needing to have a ride to get back home for this recall on my car his sarcastic response was that we never know how long that’s going to be and when I questioned him that he knew exactly which recall I was bringing my car in, so as manager, I said he should know exactly how long and what is required for leaving or staying with the car during the repair. His first comment back to me was did you want to reschedule this appointment for a better time so you can make arrangements and I said no considering I waited two months to get in for this recall service appointment. Once I refused all the work that they suggested I have done on my car amazingly , it was done 20 minutes after the phone call I made to the service department at 2:30 to check on my car. The amazing part of that is that I was informed it was another one to 1 1/2 hours to complete the work for the recall at 2:30 but once I turned all the additional work suggested which was a ridiculous price on a new set of tires and alignment. Front brakes and windshield wipers. My car was magically. Repaired within 20 minutes. I will never take my car back to AutoNation Hyundai in North Richland Hills. I will take the additional trip to White settlement for my car needs. As a Service Drive manager, this employee needs to have a major attitude adjustment and immediately enrolled in a class for customer service because he needs it bad.

My experience with the service department was great! Quick and easy. Compared to other Hyundai dealerships, this place is way more clean, comfortable and even provides coffee and snacks. It will be my go-to dealership from now on.

I received my first oil change at Autonation N. Richland Hills, about a week in a half later I notice there was a oil leak. I had a friend look into it for me and notice the oil drain bolt was loose. It was so loose it can tighten it with his fingers. Perhaps service was in a hurry and didn’t securely tighten the bolt. Other than that customer service was ok nothing memorable just doing their job. Service was done in a timely manner.

I was greeted immediately by Brian who also explained all of the features of the Santa Cruz. Dimitri was then introduced to me to help work out an acceptable deal. Everyone I worked with were genuine and really listened to any concerns I had.

I had to edit this review because I had a good experience with the buying process of my vehicle, but 1 month after buying the vehicle it had a suspension problem and I brought it to service center for repair but, they are not fixing it because the 3 month/4000 mile warranty doesn’t cover struts. I had never in my life bought a car wether new or used from a dealership that I had to make repairs to it after that short period of time after purchase. I will definitely not ever buy another vehicle here and I will not refer anyone else to this place. Very bad business I hoped the vehicles sold here were in descent shape with parts that were worn out replaced before selling them. Just be careful with your purchase and watch out for extended service warranty, if they don’t honor their own 90 day warranty I doubt they will honor any other…

Was able to drop off vehicle the night before appt. Got my A/C fixed, as well as some recalls done.

I made a purchase of a 2010 Nissan 370Z and my most moment was meeting with Donald Davis, he provided excellent service and salesmanship. He constantly reached out to me and made sure all was well with the purchase. When I had questions, he provided me the information I needed. I would buy my next car from Donald and AutoNation Hyundai North Richland Hills.

Great experience from TJ and Luis in purchasing my pre-owned vehicle and trade-in. Low pressure and answered multiple questions that I had.

When I arrived with my car in the morning, I went into the service center office area to make sure I was in the correct area. I was not greeted, the employees continued talking to each other even though I made eye contact with. After a while someone finally greeted me and told me what to do. I was waiting in my car and one of the guys came out with an iPad, I rolled down my window and said hi. He did not acknowledge me for a while and it was quite weird. The evening though was completely different! I was immediately greeted when uI came in and assisted!

The sales person, Celeste,made the entire experience very nice.

Bought a Tucson Hybrid 2/22. Was scheduled to be prepped and delivered @1PM on 2/24. Received notification from Mo I. (our salesman) that there was an issue with water pressure at the dealership resulting in no way to wash/prep the exterior. Mo said he'd stay on top of it until car was ready. When car was finally prepped it was at supper time. Instead of rescheduling our delivery, Mo was thoughtful enough to drive it to us for turnover, then Uber back to the dealership to close out a long day. Excellent customer service! Beyond this small hiccough, it was pretty much a typical 2020s car buying experience, complete with a low-ball offer on our existing vehicle from the used car sales mgr (we weren't looking to trade it in), and a strong push for what could have added up to some 20% of MSRP to the price had we purchased all the "warranty extension/enhancement pkgs offered by the finance mgr (we didn't bite) , but the professionalism of Mo is what cinched the deal. I might or might not buy from AutoNation Hyundai-Hurst again but if I do, I'll only buy thru Mo.

Brian said he had two hybrid suvs and I could drive one off the lot that day. It took aboutc6 hrs but that is what happened.

Hyundai is involved with a scam. They are charging lease customers in Texas extra for what they “call” taxes. Check your accounts and speak up. No one will help you when you point it out. They clearly have neglected their customers.

What an Amazing dealership!!! What can I say… looking for the best deal in town… Autonation will make your day😊The dealership has been a professional atmosphere with ethical practices. I am working on my 3rd purchase and I am excited about my journey.. Thanks to all of you at Autonation. Nathan, you got those numbers to work. No one else could have done it better!!!

From start to finish, everyone was most patient, no one pressured me and all worked with me on several different models before finding the car I finally drove off the lot. I appreciate the finance manager asking me to consider extended warranties because I have already had to use the windshield protection plan.

I had Mo as my salesman and Samantha for finance. Both were great to work with. No high pressure from anyone there!

We purchased a new vehicle about 2 weeks ago from Celeste. She was such a delight. She was admittedly new to the job and if we had a question she didn’t know the answer to, she didn’t hesitate to ask for clarification. She followed up in the days after our purchase to make sure we had access to the Bluelink feature and didn’t have any trouble logging in. When I called her with a question, she found the best answer and relayed all of the details immediately via text. We love our new Palisade and couldn’t be happier with how Celeste has taken care of us before, during and after the sale.

When I arrived with my car in the morning, I went into the service center office area to make sure I was in the correct area. I was not greeted, the employees continued talking to each other even though I made eye contact with. After a while someone finally greeted me and told me what to do. I was waiting in my car and one of the guys came out with an iPad, I rolled down my window and said hi. He did not acknowledge me for a while and it was quite weird. The evening though was completely different! I was immediately greeted when uI came in and assisted!

Everything went smoothly from start to finish. Jorge was wonderful and made me feel very confident that I was getting the best service I could. He communicated with my insurance company as needed and made sure I was kept informed of the progress. Will continue to come to North Richland Hills AutoNation.

Went in yesterday morning looking for a car and I was assisted by the Sales Manager Jason Rudd, Great man! In the past, I have had trouble buying a car, but the staff, from the beginning to the end were phenomenal! Jason Rudd, worked hard to get me in a car I love and at a price I can afford. Thank you so much Jason Rudd!!!

Had to wait a month to get it serviced . They had my car for almost two weeks.

I took my vehicle in for a recall repair, they guy at the service desk said that it would take about four hours to complete the repair. He did a great job keeping me in the loop on my vehicle and it was completed in about an hour. All the employees were very professional even the salesman who was trying to help me purchase another vehicle. Thanks for an all around great job.

Excellent people. Excellent service.

Wonderful in every regard...Great timely service...friendly, explained everything that was done to my SUV. ABSOLUTELY no problems....great service representative.

Jaden Jassin, the seller was very helpful and kind during the process. Was like being with friends and family. Was a good experience.

This was my first time to purchase a car by myself. Linda Sieford at EECU told me what a pleasant experience she had 3 wks ago at Auto Nation where Jesus Fernandez was more than accommodating in helping her select a Palisade SUV. She bolstered my courage to venture out on my own. I went to Auto Nation on Valentine's Day, asked for Jesus Fernandez, and voila we were in sync immediately. Not only Jesus but everyone had a smile and friendly hello. Zack Davis, who completed a plethora of forms for my taking ownership of a pre-owned vehicle, was excellent in explaining the process. So kind! Had I known 10 years ago how enjoyable it could be for a female to purchase a car, I'd have gone to Auto Nation 10 years ago. Thank you to everyone. I am so pleased! Cindy Drone

I have worked with Mo Ibrahim since 2007. He has always been concerned with my needs as a customer. I have bought 5 vehicles from him and would not be comfortable going to anyone else. I also appreciate the ease of finance, Randal Cook who made the finance part super simple.

Great service! Great people.

It was a pleasure working with my salesman Mo Ibrahim. No high pressure sales pitch. Very helpful and knowledgeable!

My car was serviced when promised and on time

It was a pleasure working with my salesman Mo Ibrahim. No high pressure sales pitch. Very helpful and knowledgeable!

Great service in sales and maintenance

Mike and Zach in the service department are great and I have bought 2 cars from Alex in the sales department. They all are kind and very attentive to all of my automotive needs. Thanks guy for a wonderful job 👏

Yes when arriving to the lot around 7:30p.m. Purposely I walked around to see who would come out and help and then we saw Mr. Jason. From walking in having everything in order, great communication skills and not pressuring me not one bit. HANDS DOWN MR. JASON and the finance person Mrs. Samantha showed me great business and felt peace all the way through while signing papers!!

I have purchased many cars and have always felt like I was taken advantage of. Randell Ccok processed my paperwork and made me feel like I was speaking with family. He made sure I understood every single page I had to sign. Alex Ajraz took me on my test drive and when I tell you he also made sure I was completely satisfied before we went back to the dealership. He made sure I had the driving experience of not just the highway but residential road, including rough roads. If you are looking for a honest and completely satisfying car buying experience visit Auto Nation Hyundai North Richland Hills. YOU WILL NOT BE DISAPPOINTED!!!! I love my Mazda CX-5🥰

Had such a great experience getting my car serviced here- Jorge and the service team are true professionals that care and I cannot say enough about the outstanding service here- I even got my state inspect there- if you have a Hyundai and need it serviced or even an oil change I highly recommend you will receive the best service around!

I will always go to AutoNation Hyundai and the service team is 5 star.

Absolutely amazing service! Jorge and the service team took such amazing care of my vehicle and were so kind! As a single female it is great to go somewhere the service technicians are honest and care- that’s Jorge and his team, even got my state inspection there! Really just cannot say enough about the top notch service received. Also Frank and the parts team were amazing as well! Will not hesitate to come back here for service including oil changes! If you need your Hyundai serviced, this is the place to go!

Great service experience today. Thanks Jorge. Real half and half would be good to go with the coffee instead of corn syrup solids

Had such a great experience getting my car serviced here- Jorge and the service team are true professionals that care and I cannot say enough about the outstanding service here- I even got my state inspection there- if you have a Hyundai and need it serviced or even an oil change I highly recommend you will receive the best service around!

Had such a great experience getting my car serviced here- Jorge and the service team are true professionals that care and I cannot say enough about the outstanding service here- I even got my state inspect there- if you have a Hyundai and need it serviced or even an oil change I highly recommend you will receive the best service around!

Great buying experience with Ryan and their team!

Brought car in to fix windshield wiper spray problem. Was taken care of in a timely manner.

Fast efficient clean thanks. sounds like this recall service is a bandaid rather than a fix. Tranny can fail and hyundai reprograms the limp home option?

Zach in service is very nice and helpful, would definitely recommend.

Very friendly show all details and allow u to ask questions enjoy Hyundai North Richland Hills

I don't know about the buying experience but I went there to see a vehicle. The sales person was good and communicating effectively but I decided not to get vehicle with them so the manager came and started pressuring me to buy the vehicle. I said I will need some time to think about it but he kept mocking me and I was bewildered.

Tried to schedule my broken down vehicle for a recall repair because clearly they didn’t do something right the first time

I am very pleased with the service dept. They are prompt in getting my vehicle diagnosed and upfront about the time frame to notify me of any issues. Michael in service is always professional and helpful when I bring my car in. He also makes calls and texts me when a problem is found and when my vehicle is ready. Thank you for the exceptional customer care and service I get every time!

My service advisor Zachary is the Best! He always delivers on his word. He has been my advisor now for 2 years and not a visit that goes by is a great visit! Thank Zach for your hard work and dedication to your customers!

Zachary was my advisor he takes care of my auto fast.

Alex from the start was so nice and so helpful and explained every detail for the process of leasing our new car. 10/10 service!

Alex from the start was so nice and so helpful and explained every detail for the process of leasing our new car. 10/10 service!

They guy I worked with was not only good at his job and communicating. He was also funny and understanding. Even though I was not there for the car I want it raining in the car that I like and want it as well if that makes sense.

Great buying experience, but it was a headache to get my vehicle. The systems were down, so I had to make two trips. Then, the salesman didn’t deliver the vehicle when I was ready to pick it up. I felt like there was some difficulty due to his lack of honesty in setting expectations for the pick up. He could have told me the truth about the vehicle being ready, but he just wanted me in the door. It was a waste of time.

They guy I worked with was not only good at his job and communicating. He was also funny and understanding. Even though I was not there for the car I want it raining in the car that I like and want it as well if that makes sense.

staff was very helpful and friendly. went above and beyond to make sure services were performed quickly. waiting area was comfortable with beverages and snacks.

The dealership people are very nice,specially the gentleman in finance was very sophistically humorous!! The whole process was quick, easy. They were willing to negotiate the price for customer satisfaction. Overall my experience was great.

I pulled in, they took my keys and I was there about 30 minutes and service was done on my car. Nice

Fast Service and Friendly Staff. Thank you Michael

This is my first time to have to have my car for maintenance. The people up front were extremely nice explained how long it may be and I was pleasantly surprised when it was half that time. Everything was explained to me, they washed the car and I was on my way. An excellent job

Alex took care of my wife and I during the whole process of getting our new vehicle!

I had my car serviced there and they were fast and efficient and let me know about the next services recommended without being pushy. If was great!

My car had been at another Hyundai dealership in Weatherford for over 3 months with a noisy grinding in the front end. They finally told me it was fixed, but it wasn't. I took it to Autonation Hyundai on Monday morning. Michael in the service department got it logged in and I went home. That afternoon Michael called me to let me know what they found wrong. The next day he called me to let me know it was fixed. I picked it up on Wednesday and it is indeed fixed. Autonation Hyundai did in two days what that other service department had not been able to do in three months. And Michael kept me informed and updated all the way through.

We are so pleased with how easy y’all made our car buying process. Jesus Fernandez was so helpful and friendly and very proficient. Thanks again for making this so easy.

I purchased a 2023 Palidade XRT and had service excellence the entire visit. Jesus and Jason were so respectful and professional throughout the entire experience. I would recommend my family and closest friends to the North Richland Hills dealership any day. Thank you, Linda Siegert

I recommend everyone to go to another dealer. I made an appointment aproxametly two months ago, with a request for a loaner, the service writer condescendingly told me I will not get one no matter what. This place has given me too much grief, they left loose oil filter cover on one car,did not even bother to put one on on the other. They also dented the same car. Now they just released my vehicle without performing the safety recalls, I think four of them are pending. I will contact Hyundai USA and see if that's a good idea to release a vehicle with fire hazards.

The driveway to the service department was an obstacle course with workers cars parked on it, and those stupid speed bumps. I?m sure the workers cars will soon be gone, but unfortunately, the speed bumps will probably remain. It would be nice if they were removed.

Called to get an estimate for maintenance on my Hyundai, got transferred to two service advisors who didn't answer their phones. I called a third time and spoke with an off-site appointment person, who said she can't do anything. Going to another location.

Excellent customer service in the service department. Michael explained everything in detail about my vehicle and what needs to be done now and in the future. I will recommend the service department to my friends and family.

Quick, efficient. There were no surprises, no changes in price. Very friendly and helpful! We will definitely ship for a car there next time.

Lacks mechanical knowledge replaced a battery to fix a miss fire. Did not fix it . Said there was no engine light or codes after they replaced the battery. Extremely slow said it could take 3 to 5 weeks to diagnose and fix the car Would not recommend this company

The entire process was quick, efficient, pleasant. An excellent deal, friendly personnel and so very helpful. We recommend this dealership to everyone!

Bought a 2021 Jeep wrangler spent over 40,000. And just to get one key. Talk to manager Luis to see if he would assist me on getting another one and basically said not their problem. So now I have to spend more money to make another key. I guess a person needs to ask if there’s 2 keys before purchasing a car from them.

Bought a 2021 Jeep wrangler spent over 40,000. And just to get one key. Talk to manager Luis to see if he would assist me on getting another one and basically said not their problem. So now I have to spend more money to make another key. I guess a person needs to ask if there’s 2 keys before purchasing a car from them.

Incredibly easy, friendly, more than willing to do what we needed. Communication was excellent. I would definitely drive two hours there to buy my next car.

I was a little apprehensive selling my vehicle outright to them. I worried I would not get a good offer. Jeff's customer service was excellent, and he offered me over $1000 more than my next best offer, and took care of all the payoff paperwork for me. Next time I sell a car, I will call Jeff first!!

Always do a great job. Communicate well, which is key when you have no car! Only Hyundai dealership I will go to.

They were promp; professional and courteous.

The service representative was professional polite and helpful. My experience was great!

I made an appointment with Hyundai Auto Nation in North Richland Hills. The service was great as as usual. The service advisor always checked in to let me know what needed to be done and how much longer I would wait. I like they stay ontop of things .

My purchase at AutoNation was hassle free and fairly quick. Donald and Zach did a great job with the sales and the paperwork.

Michael (49ers service rep) took care of things. Kept me updated and the repair was completed in a timely manner

Ultimately had an engine that needed replacement. Hyundai replaced it but the process is ridiculous getting to the point they do it. George is the best to walk you thru this process and maintains his professional demeaner while the customer gets more frustrated. He keeps you calm. Special mention to Michael also. They are both great at dealing with my frustration. I will definitely return to this Autonation in North Richland HIll because of the great customer service. Thanks George.

up front pricing, honest

Came in for an oil change and had an amazing experience with the service desk clerk, Michael. This is my second time going there for my car's service needs and every time the service is prompt and helpful.

up front pricing, friendly, professional delivered vehicle on time. No surprises

I always buy parts from this location and I get good service but I brought my vehicle for diagnostic but was not impressed it took well over a year for them to even get to my vehicle but whats even worse is I did not get the answer I needed instead I was charged a diag $220 fee and told something totally and related to the issue vehicle came in for plus all the towing costs and the price to replace a battery and a radiator and a coolant sensor I was quoted over $1800. Being in the automotive field myself I thought the whole thing was ridiculous. But all in all I think they do a good job I just don't think my service was handled in a good manner I was disappointed as I thought much higher of them before this.

Recalls are always an inconvenience, but this experience was the best on my list. Staff had great customer service and even made arrangements for a ride home.

The advisor acted promptly and professionally. I was pleased with the work that was done.

Fast and easy process. Straight up no haggle prices and no pushy salespeople. Highly recommend!

The advisor acted promptly and professionally. I was pleased with the work that was done.

Joe is so accommodating to not cause any undue hardship on my time. The rest of the team deals well with insistent clients like myself. Kudos to all their customer relations skills.

Good experience My daughter bought her first car and the treated her great 👍

Regarding my recall fix, I scheduled the fix but then they weren?t even sure they had the part once I arrived for my scheduled appointment. Fortunately, they did have it. I took off work for this so I would have been pissed if I would have had to reschedule. While I was there I was supposed to test drive a new Hyundai Palisade Calligraphy Series. I told the salesman exactly when I was going to be there. However, when I arrived there was no vehicle for me to test drive and the salesman didn?t even tell me himself. He just passed me off to someone else. I?m interested in buying a brand new vehicle and I believe it is one of the most expensive vehicles this dealership has. On top of that, I am currently on my third Hyundai. The next one would be the fourth. However, I feel dismissed. It seems as though the dealership isn?t very interested in my continued business. I understand there are shortages, but seriously the dealership needs to have more vehicles available.

A rep I met briefly wasn’t helpful or even tried to, just because I drive a KIA.

Communication was top notch, customer service was thorough and clear, and Jorge was fantastic to work with!

Great customer service by service advisor but had to go back to the dealership because my car was leaking oil after having it serviced for an oil change. They took care of the problem as the service tech has not securely tightened a part when oil change was done. Good customer service, but it was an inconvenience to have to return to the dealership due to a service repair oversight that could have been avoided.

Friendly, knowledgeable and not pushy. Pricing flexibility was average to below average.

Customer friendly and quick

Just bought a new Hyundai Tuscon from AutoNation Hyundai North Richland Hills. Our salesman, Donald Davis, was extremely helpful! He got us exactly what we wanted and helped us through the process with patience and understanding. We felt no pressure during our time there. Everyone involved was so helpful and knowledgeable.

Thanks to Joe, Zak, and Michael for taking care of my White Lightning! I love my new Sonata 2021 and all the exceptional features have given me so much comfort and confidence while driving! I did look at other new vehicles, but none compared or matched the Hyundai Sonata Limited I got more then I ever needed! Maintenance at AutoNation in North Richland Hills is Amazing and a great experience, I've been going to them including my 2011 Sonata now for over 11 years !

I am editing a previous review. I had a frustrating time getting service scheduled, and that experience keeps my review from being a five. However, once our service was scheduled, our appointment was great. They performed all the recalls and warranty work we needed. The service manager communicated well with my wife, and the work was completed on time. I’m hopeful our next experience will be just as good.

Excellent Customer Service, nice comfortable lounge area. Only downfall it took 1hr and a half for a Oil Change and Tire Rotation. It was a bit busy.

I bought a Honda Accord from the NRH automation and I’m happy with my purchase and service. My sales professional was very upfront with all the info, even as some details changed throughout the process with banks etc… their honesty is something you don’t see in this type of business now and days.

I went up here three times to see the same car. Josh was super patient and when I was ready to make the purchase, he fought for me to get the monthly payments and the APR right where I felt comfortable! I would definitely recommend Hyundai Auto Nation to friends and family. ASK FOR Joshua Bertrand!!

I bought a Murano and they were awesome. I feel the service they provided was accurate and went above to make the customer happy. So thank you Sam, Jason and Luis for finding me my dream car!!

Was there for 25 minutes nobody ever asked if I needed help going to their competitor

Mo was amazing. He came in on his day off and was very helpful

Will keep it simple. - Bought used card end of Oct 2022 after they said they fixed interment lights issues. - Under warranty for 3k, 3 months (so end of Jan 2023). - Took to Auto Nation Frisco (close) and they couldn't work on for 21 days, then said they don't have the right tools. - Took to Auto Nation Jeep (this car is a jeep), they found the issue and fixed it but said it wasn't under warranty, but if you take the receipt to Auto Nation Hyundai, they will probably pay you back. - Just talked to the used car sales Manager. And I quote, "well it was working when you drove it off the lot." (Well doesn't mean you fixed it right!!!!). ALSO, well Auto Nation Jeep should have CALLED HIM and would have resolved it. So basically passing the problem onto other people. I would never buy a car there ever again! Be careful buying here. With all the cars I have bought never been this bad.

I have to thank Jason, Sam and especially Luis for helping me find a car of my dreams. Luis was instrumental to making the deal happen. They were helpful and informative throughout the whole process . My new ride!!

Great service! Everyone was so nicely and helpful throughout the process of buying a new car.

This was an insurance claim and the dealership, specifically my service advisor, Jorge Caldera, went above and beyond to maintain clear communications through the process. The service center provided me with transportation at drop off and arranged for my rental car return at pick up. I did not check the engine compartment for clearance of all damages when I picked up the vehicle, but checked at home several days later and there were a few chew spots on one of the lines which I will follow up on with the insurance company and the service center. In summary, the experience was excellent. There was no timeframe promised so I answered that question as "no". However, clear communication was provided on the status and completion of the repair.

I came in last month very open minded regarding my car situation. I didn’t think that I would leave the car lot with a new vehicle but I was in for such a wonderful surprise and left with tears. The customer service was amazing with salesmen Darius who made sure he communicated honestly with me throughout the entire process and worked with me to get the best terms for my deal. Once approved, I was then introduced to one of the most kind hearted finance managers I’ve ever met, Zach. Who went above and beyond to make my deal even better. All in all, I highly recommend this location and the people there. They take pride in making sure you get the best deal possible regardless of your situation, credit score or income. They will do their absolute best. Thank you again!

Zach Mobley is my Service Advisor at Autonation Hyundai in North Richland Hills. This is the second time I have had Zach as my SA. He is always courteous, helpful and efficient. He got me an appointment within a few days of my phone call. On the day I brought the car in, he worked with the Service Technician to understand the "noise issue" I was having on my 2018 Santa Fe. He called me a few hours with a diagnosis and was told the repair was under warranty. The parts were ordered and arrived and installed in a timely manner. I was satisfied with the way my repair was handled by Zach Mobley and Autonation Hyundai of North Richland Hills.

Alex was very personable and patient, sometimes explaining things twice to be sure I understood. The dealership is clean and well appointed. I would definitely recommend this dealership and my salesman Alex Ajraz.

I had an appointment on Monday at 2:30 and an hour later they never got to me. They said they had trouble with another car. Now I have to come back another day. That was not good since it’s hard for me to get in.

The entire process was SMOOTH and PHENOMENAL. I cannot thank Abdiel and Zachary enough for creating a welcoming environment. From test driving to financing and completing the process I was very impressed. Thank you AutoNation Hyundai.

Excellent customer service. Look for Jesus Fernandez in sales, he will guide you all the way.

Very good service and fast.

I was a first time car buyer and they made the whole experience simple and informing

I was there for an oil change. They did it on time and professionally.

Not a good dealership - mostly because of their management team. Buty a car elsewhere

My dealer, Donald, went above and beyond in helping me choose the right vehicle. He and his crew bent over backwards to make sure I got it at a price I was happy with as well!

Abdiel Rodriguez helped my wife and I find the best Santa Cruz truck for us. He was attentive and made sure to explain everything in detail- dealership sales and warranties. He made this experience a very simple and fast process. At most we spent 3 hours (test driving, paperwork and driving out). Nobody wants to be at a dealership all day and Abdiel made sure it was a speedy process. Hands down the best car buying experience I’ve ever had. Thank you Abdiel.

Jaden is an honest Salesman. We were treated like royalty the entire time we were there.

I was kept informed about the progress of my maintenance issues. The Rideshare from and to dealership went well.

Excellent team, see Jesus at sales...

Were able to address the items on my car then, or order the parts to have it resolved as soon as those come in. Gave me a complimentary Lyft ride to and from house, which was very nice- thanks!

The seller is very professional, explains and helps you throughout the process of your purchase.

Ally was very helpful and listened to our needs to do her best in saving us time at the dealership. We were also very impressed with the finance person, Randall, who was very pleasant and didn’t try to sell us anything we wouldn’t need. I would have given 5 stars except for the disrespectful encounter we had with the used car sales manager, Luis. If it hadn’t been for Ally and Randall, we would have taken our business elsewhere.

Ashley was amazing! We were looking for a new vehicle that our handicapped son could slide into easily. She went above and beyond to try to help locate one.

Alexandria is an excellent and attentive salesperson. The new showroom will be gorgeous when completed. My new vehicle is awesome; it was delivered ahead of schedule and in pristine condition. Very exciting!

Excellent exp. I was given car earlier than committed time.

Alexandria is an excellent and attentive salesperson. The new showroom will be gorgeous when completed. My new vehicle is awesome; it was delivered ahead of schedule and in pristine condition. Very exciting!

GREAT STAFF AND ALWAYS A PLEASURE DOING BUSINESS WITH THEM.

Buyer beware - I didn't buy my car here as I wasn't happy with the Sales department about 2 years ago (hey maybe its changed) & had a wonderful experience at another dealership in DFW area. This service department is much closer to my house, so I've been using it for the complimentary 3 year/36000 mile maintenance. Nothing stellar - they get the job done. However found out today - it is ONLY for 4 times no matter which Hyundai dealership you go for basic maintenance while under maintenance warranty! I haven't been able to find this in writing specifically & waiting to hear back from Hyundai but I've only brought in when service notice went off in my car so nothing excessive - 5th oil change at around ~30k. I really love my car but this is very deceptive & disappointing! Just spreading the news so other new Hyundai owners are aware of this catch. I'm used to taking a car to my local mechanic once the warranty & maintenance coverage runs out just wasn't expecting it to be before 36k miles. I told the Service advisor & manager that I'd get next general maintenance done elsewhere & they didn't seem to care - wow -

After reaching out regarding some car trouble the gentlemen that I spoke with in service were most helpful! I tried calling two other dealerships that were closer to where I was, but AutoNation was the only one that gave me some helpful advice and were willing to try to help me. I will continue to take my car to AutoNation even though it is far from my home because of their care for this one individual!! THANK YOU!’nnn

Sales person very professional not pressuring

absolutely pleasant!! my car is amazing!! thank you guys so much, specifically Ryan Lovin. he was absolutely amazing.

great experience super fast and really easy

The service was excellent, I needed oil change. I was in and out no more than 45 minutes, sooner than was promised.

Everything went as expected. Jorge checked me in right away, knew the reason for my visit, and said the work would take about an hour. It ended up taking less time. Jorge then went over the work and checked me out in a matter of minutes. My car was already waiting for me. I couldn’t be more pleased and I really appreciate that Jorge was very courteous and professional.

I love my Elantra Hyundai Sel 2022. Great design, nice color, great technology and the best I filled the tank with only $26. Thanks AutoNation North Richland Hills.

Quick service and able to have coupons applied for discounts, great recommendations and friendly service! Love my Hyundai and the service I received was top notch!

I bought a 2023 Palisade from them and I wrote a personnal check paying cash. They didn't set the vehicle up or give me a tour of the place introducing me to the Service Manager because they were convinced I didn't have the money and the check was going to bounce. Then they were going to repo the car. I am being discriminated against by personnel that works there. See they refer to me as the "GUY" which shows zero respect. In good faith I bought a vehicle and they let me drive off with it with an incomplete setup nor did they show me around the vehicle. You earn trust it is not given to you. What is going to keep them from vandalizing my car or stealing something in the car. They start it by saying there not going to get "paid". Their caught now it's CYA. Denie everything. They made what was supposed to be an enjoyable experience into an ugly situation. Again they were convinced I didn't have the money. What gave them that idea. I am the Jew in the room.

Great service, service advisor was prompt and knowledgeable.

Great experience. My appointment was at 1:00 pm to service my car. I arrived early, and they were able to start working on my vehicle. Everyone was very nice, and welcoming. This was my first visit, and I was very pleased with the whole experience.

Jorge greeted me with a warm smile upon an early morning arrival. He was polite and efficient. He kept in contact with me about the progress of my car. When I returned to pick up my car he processed everything quickly and got me on my way. Thank you.

Good place to buy a car. Very friendly and courteous. Do your research online and know what should be a fair great price. Stay firm negotiate the Drive out price. They will come down.

Alexandria Hastings was great; she made my car buying experience smooth and enjoyable thru the entire process and even afterwards. I would return here for sure and purchase from her again.

Fantastic customer service! Everyone I dealt with were very informative and helpful. Didn't feel the push to buy, just the push to help me understand every detail of my purchase.

Over all it was a great experience. The finance guy was not friendly at all but besides that it was good .

I was nervous because it's a lot of money. They were professional about it.

I had a great experience in this dealership. We got our 2023 Hyundai Palisade through them and our agent Mo Ibrahim is very friendly and reliable. He?s really patient and really does what is best. Glad that he is the one that assisted us. The staff are very professional and at the same time very approachable. Would recommend this dealership.

Jorge was very professional and showed concern for ensuring my car was 100% ready

I had a great experience in this dealership. We got our 2023 Hyundai Palisade through them and our agent Mo Ibrahim is very friendly and reliable. He’s really patient and really does what is best. Glad that he is the one that assisted us. The staff are very professional and at the same time very approachable. Would recommend this dealership.

Had a great experience with Jason Rudd. Great conversation and helped me though the process which I appreciate. The reason for the 4 stars was there wasn’t anyone really there and I had my own financing and yet the Finance department took forever to get me the needed paperwork for me to get a cashiers check from my credit union. I spent more hours than I needed too because the Finance department was so slow. There was maybe 2 other people there and no need for how slow they were. I would recommend Jason for a sales person he was definitely awesome.

The sales persons Alex and Ryan were very responsive. They made sure I was provided all information I needed.

From the first time I had to bring my car to Hyundai Autonation Jorge has done a great job of making sure my car was taking care of and making sure I had a rental car while my car was in the shop. Jorge is very professional and timely he made sure to call me to let me know everything that was going on with my car and a time frame of how long everything would take. I would definitely recommend that if you need to have your car service talk to Jorge first!

quick and easy process! was in and out within 30-45 min for an oil change.

Donald was awesome he was very easy going and personable and did not seem as if it was taking too long to get the car buying process done. Dimitry lived up to his word and went all out of the way to get me the best deal. Zack was really great and a lifesaver he gave me alot of information about my coverage and managed to keep my payments under $500. I don't know what commissions he may receive but he was willing to sacrifice it for taking care of his customer. He was very personable and genuinely seem to care. It was truly one of the easiest car buying experiences I have had. Also, Donald is an a invaluable employee to your organization and I would hope to see him promoted he deserves it. Also I will be giving him alot of future referrals as well.

This visit was good but I was not sure if all fluids are topped off. My last visit they where not an I was not pleased my car was not dried off after it was washed. But Thank you for your service and open on Sat.

Fast and efficient and very informative

This is the best experience I have had with a dealership. I got the car I wanted and a monthly payment within my budget. They even returned my rental car for me.

We had been looking for a vehicle for months,if we could afford it,,,,it had too many miles on it. We bought a Nissan Altima,,w/ low mileage,back up camera and keyless entry. love it

Very good service

Dealer was great! Went above and beyond with service, highly recommend.

very professional, not pushy, took their time with us to make sure we had all of our questions answered. Highly recommend them.

Best experience ever at a dealership! Got the Elantra SEL I wanted and I love it! This is the 2nd Hyundai I've owned. I lot of bang for your buck with great warranties.

No issues with the service to my car; Zach M, my advisor always go out of his way to ensure my concerns were addressed. I would recommend Auto Nation Hyundai to anyone. Excellent professional customer service and relation

I would rate my experience with their financing department is worst. They tried almost 2 hours to upsell me the warranty for which I was saying no. Finally they won and I took the warranty and next day I went to cancel the warranty before I took the delivery of my car. They told me to come back after a week. I didn’t know the catch here that I can’t cancel certain warranty after car is delivered. When I visited the dealer after a week, they told me that they can’t cancel few warranties which costs me around 1000 bucks. Through out this warranty selling process, they made me feel that Hyundai is not best brand to buy cars from. Hyundai software/tech is not dependable. This is what learnt from the whole buying process. So never buy Hyundai vehicle if you are not willing to buy their warranties. #hyundaiusa

The service was excellent. Alex answered all my questions. Thank you.

Joe the service was rude at the time of drop off. Also why when I dropped off my car, I leave it in front of the service door for them but when I picked it up it was parked around the side of the building, someone had parked their car behind me and I was blocked in. I can honestly say the service was terrible on this time.

The only reason I’m giving this a 2 star when it should be ZERO is because Brian Bishop is amazing. He’s been helpful and led us through any problems. I have had issue after issue with the dealership and my vehicle. Everyone there is RUDE! Ridiculous. DO NOT GO HERE!!!!!!!

Either clueless or scammers. Sold us a car that has a ton of rust hidden and then didn't take honest responsibility. They were clueless about the condition of their cars.

I purchased a 2023 Tucson and I am loving it! It has been a great addition for our family. Darius was a great help and was very patient with me while I weighed all the car options and monthly payment options. 😅 Love the 8 year warranty package I got and the gap insurance!! I feel this car was a great investment for my family.

Just had my first oil change and the experience was overall wonderful! My Service Advisor Jorge made the whole process easy and I was in and out of there in no time. The waiting room was clean and offered refreshments and TV entertainment.

I purchased a Tucson and I am loving it! It has been a great addition for our family. Darius was a great help and was very patient with me while I weighed all the options and monthly payment options. 😅 Love the 8 year warranty package I got and the gap insurance!! I feel this car was a great investment for my family.

I dealt with Donald and had one of the best buying experiences ever. He was helpful but not pushy and answered all my questions.

Tony was so very patient and worked with me as a first time car buyer! I highly recommend this dealership to anyone looking for a good group of people to trust with buying their car!

The service manager, John, goes above and beyond on any issue that I’ve had.

I had a great experience buying my first car. After months of struggle finding one that fit my budget and getting a good APR I found this place. Noor was great making the initial contact and providing information about their inventory and keeping me informed when new vehicles arrived. When I came to the dealership, he introduced me to AB who helped me with all the financing process, pricing, etc he was very understanding of my financial situation and did his best to help me get a monthly payment I was comfortable with. Luis, the manager also got involved and went above and beyond, he is a wonderful human being and provided a lot of great and useful information and advise. I had been car shopping for several months and dealing with bad customer service elsewhere. I am super thankful for Luis and his team that worked with me to make this a smooth process and provide top notch customer service!

Smoothest car buying experience I’ve ever had. Tony was super nice & helpful.

The salesman Jesus Fernandez was honest, upfront and very friendly. He took the time to show me every nook and cranny of the Hyundai Kona I bought. I also enjoyed working with the finance portion as Zachary Davis took the time to explain everything to me. My whole experience was easy, quick and the staff made it enjoyable. I'm looking forward to working with them again in the future!

Donald Davis was friendly, very prepared and got me the perfect car for my college aged daughter. I recommend

Your "Jeff" is outstanding and considerate, walked the extra mile for us...He deserves an extra $20 in his pay check!

Jason sold me my new Hyundai Tucson and I can’t say enough good things about my experience. He was informative and very helpful throughout the whole process. I would definitely recommend this location to others.

I was pleasantly surprised when I received prompt service immediately upon my arrival. The service was super fast, and the customer service was unparalleled. I would recommend this service to my dearest friends and family.

The salesperson, and financial guy were OK. They were proficient, but not very personable. The financial guy I worked with, didn't care about me getting a good interest rate, or deal. Nothing was mentioned about available incentives.

Jason Rudd is an incredible individual!! He deserves a raise for his personality and professionalism. Thank you so much for helping me choose the right car for me and my needs. Samantha Neapolitan was equally amazing and did an amazing job helping me!!! She was very nice and explained everything thoroughly to me. Thank you again everyone for being such great people and a great help!!! Everyone be blessed 100 fold and I will be back for my next upgrade!!!

Auto Nation sales representative took their time to make sure I got into a safe, reliable and affordable vehicle that I am able to make. Thank you for the opportunity!

Great and quick tune up!!

DO NOT USE THIS DEALERSHIP!!! They add 3-5k to the MRSP online, imagine what else they will try and tell you that you have to buy. Any dealership the does this will take you for everything you have. Find a dealership that won't lie to you and sneak in extra charges. If any dealer ever adds something onto the MSRP run as fast as you can. There are dealers that won't lie and add extra fluff, just straight up MSRP. I lived through this nightmare of a place and was able to actuality get the price I was looking for the very next day.

Auto Nation Hyundai was great, Luis, Jesus, and Samantha made my bad situation GREAT.. I am very thankful for all there help.. And I'm loving my Kona

All the service advisors here really care about you and your vehicles. Honest team. Will continue business with them

Worst dealership I have ever been too and I am in my 40's. It was nonstop lies and to start things off they added 3k worth of fluff to the MSRP that they said I had to pay and that they don't add market adjustments. The sales manager was very rude and told me every other dealership was trash and that I shouldn't compare prices, just buy from them. He also told me that cars will only get more expensive and that we are still in a chip shortage. His own company says the shortage is over and people are not buying cars. Please do you research and don't let them push these extra charges on you. There are many dealers in DFW and there are some that are honest and will work with you. I know James Woods and Shottenkirk in Grandbury treat you like a customer and don't sneak in hidden charges.

Quick and easy! AB was great! Highly recommend!!!!👍👍

Great people that want to help you find the vehicle that is right for you…

We bought a new 2022 Hyundai Santa Cruz through this dealership. They remind me for normal maintenance multiple times after I just had it done at this location. They email me to get unnecessary service almost weekly and it is not even a year old yet. I don't know if all AutoNation dealers are like this, but I will never buy a car from them again. They send emails and regular mail almost weekly to get an extended warranty and wheel alignment for our new 2022 Santa Cruz. They are just in it for the money, not for customer service.

I have been going to this dealership since 2013 when I bought my car there. I have been happy with both the sales and service department. The service department is always helpful. They explain what the problem is and give accurate estimates on both time and cost. Michael Winck is my service advisor. He is the best!! I would definitely recommend this dealership for your service needs.

Good courteous professional service.

Great service. I had an appointment for an oil change for later in the afternoon but the service group was able to work me in right away. Thanks, ANHNRH!

The service staff here was wonderful! I felt like they were honest with what my car needed, they were helpful in explaining certain things and they were fast! Highly recommend this location!

Jaden is the best sales I ever seen he goes extra mile to help me really professional if you ever need a car go to this dealer and ask for Jaden.

The Customer service and friendly environment and the willingness of each service rep/ manager to go out of their way to actually assist you and accommodate you was exceptional!! One area of continual improvement that I would recommend is this : after I picked up my vehicle after receiving a new engine, A couple of days afterwards I experienced a situation with my tail lights , the tail lights would not go out!! this was not an issue before so I called the dealership and they were willing to evaluate the problem but There would be a $200 diagnostics fee charged and if they determine it was no fault of their own or nothing to do with the work they performed, then there would be a labor charge!! I understand if this is policy but I would think that it would represent the company better if after working on a vehicle and and immediately there is a unforeseen problem that was not there’s before that the dealership would at least be willing to evaluate it without the cost to determine responsibility and then let the customer decide whether or not he’s willing to get it repaired at that time!! Also, after picking up my vehicle I noticed the next day that my radiator reservoir fluid was empty and the tire pressure sensor showed low tire pressure , it would be really nice if before having a customer come pick up the vehicle that they would tend to such small matters (top off the fluids, proper tire pressure, etc) Those are simply points of continual improvement that I would recommend or consider Other than that I want to say thank you, great job Autonation Hyundai going out of the way to get My car repaired as quickly as possible and getting me a rental car at no charge and then a really nice loaner car!!

Easiest buying experience I've ever had at a dealership. Donald Davis did an amazing job showing us the features of the car (2022 Tucson) that we ended up buying. Highly recommend this dealership. Oh, and absolutely love the car too!

I was treated with respect and even though I wasn’t able to come to the dealership immediately my sales person, Ryan Lovin helped me by holding the vehicle and getting all the paperwork over to finance. Never felt any pressure or pushiness! When I was able to get to the dealership the car was gassed up and detailed ready for test drive and paperwork waiting to be signed!

It did take almost two months to service my car ( but this seems normal these days anywhere you go) but Jose was very helpful and kept me updated.

Jorge was great with my tire replacement and great communication.

Great fast and friendly service! I am loving my Jeep Gladiador!

The location looks like a hole in the wall while under construction. It was difficult to maintain the attention of sales but I appreciated the immediate access to the vehicle we traveled to see, non-stuffy experience, and never pushed any additional vehicles I wasn’t interested in. My experience with finance was painless. In fact, working with Randall I knew I was in great hands. He was efficient, cared about my time, and personable. I ended up with a dream car that will be in the family for a long time! Thank you Auto Nation for the great price and no haggle experience.

It's the central place to buy a car. And than, Jaden and Brian are helpful and nice guy. They explain about the car in detail. They have a lot of customer experiences. Thanks Jaden and Brian for helping me. N Joi Naw Tawng

It's the central place to buy a car. And than, Jaden and Brian are helpful and nice guy. They explain about the car in detail. They have a lot of customer experiences. Thanks Jaden and Brian for helping me. N Joi Naw Tawng

Greedy and zero interest in pleasing their customers. Purchased a new Tucson last night and before we got there to pick it up they had added a hideous pin stripe to the car as part of their $2500 “auto tech” package they force down your throat. Not even knowing yet this was part of the package we asked for it to be removed. As we were checking out we noticed it was an itemized addition and costs $592. We asked for the charge to be removed since we didn’t even want it and the new car manager wouldn’t budge. Wouldn’t even give the smallest discount. So lame. There will be a time when this car shortage ends and your ability to bulldoze your customers and play hardball will run dry. This review will still be here though showing your company’s character. We were about to buy a Santa Cruz in a few weeks but, nope!

Update: I’ve spoken with the manager and my car is being serviced by him and his technicians, he was able to hear the issue with my car and it is currently being serviced.. (Original): If you need anything other than oil changes and tires, go somewhere else...the technicians will not service your car properly let alone provide you with any details of what they looked at.

Horrible service.

Tell you one price then changes the prices on cars, then the 3000 fake ad on scam. Place is a joke

Process is quick and painless. Jeff is fantastic to work with. I have sold two cars to Auto Nation with offers that were competitive enough for me to avoid selling my car on the open market and paying the sales tax here in Texas. Highly recommend.

Service Adviser, Michael Winck, was very helpful and courteous. Service items handled quickly-no issues.

AutoNation Hyundai North Richland Hills made the whole automobile buying process seamless unintrusive and easy. Our sales Person Allison was very Peofessional attentive to our needs and goals and she produced! She followed up on after the car was delivered and answered all our questions. I highly recommend this dealership for all your automotive needs

Average service.

The crew at AutoNation Hyundai in North Richland Hills do a great job at delivering service with a smile =] ! From their online and phone scheduling services, to their clear and easy to understand service and repair lists, I'm grateful to have AutoNation Hyundai in North Richland Hills taking care of my Hyundai Tucson. They let you know if they have the parts in stock (and from my experience they often do), and they aim to provide quality service in a timely manner. Plus they are a good group to talk and laugh with 😁👍. Thank you AutoNation Hyundai in North Richlands Hills for keeping my vehicle safe and road ready 😄🙌!

He was excellent. He was so attentive and did a great job. I am sending a customer to him tomorrow.

Service, Parts and Sales Amazing all around A++ Staff and Advice!!! I'll definitely be back.

Jesus Fernandez...I had to name him 1st, this salesman is by far one of the best in the business! We went in for a test drive for my daughter and after visiting several locations, we decided on a Tucson. It is what she liked with the features she wanted along with us parents. Really what it boiled down to is the customer service from Jesus! We will be buying more cars from him in the future.

Ali is hands down the typical car salesperson... absolutely terrible customer service, unprofessional in every definition of the word. Contradicted herself several times then attempted the sympathy "need high ratings on the customer service email" (which was never received)... what an awful experience of someone who doesn't care about the customer rather than wanting a commission.

Purchase experience was very smooth and quick

My son bought new car ,elantra from here. My agent Jason was super nice to us. We recommend Auto nation.

Everyone was so friendly. Especially Ashley who was the rep that helped us. She was so detailed and took care of us. She even stayed well passed closing while we were with zach who was terrific as well. Ashley helped keep an eye on our 3 kids and kept them occupied while we were working with zach. She made saturday when we picked up our car nice ajd smooth too. Great service all the way around. Good job!!

I have bought and sold a car at this dealership. They are fair and professional. Excellent service all the way around!

Called and inquired about 2023 Hyundai palisade, salesperson Jaden was up front about availability and pricing. Jaden also explained the dealer add-ons and what is included in the charge. He was able to put me down for the trim that I wanted in a decent color choice from a list of allocation and was delivered in about a month. Overall good experience with good communication.

They provided quick in and out service with clean facilities, water, coffeee, snacks etc.

I wanted to take the time to thank Jaden and the outstanding Auto Nation Hyundai team for an awesome job. Since last week I was interested in the genesis. Jaden stepped right in and said I got you. My credit was not the best but I had my 10,000 down and they was able to make it happen. I want to also thank his manager Luis.

We had a great experience at AutoNation Hyundai in North Richland Hills! Our salesman Jesus bent over backwards to get us exactly what we were looking for. Every staff member we came in contact with was great! We will definitely be back when it’s time for another new vehicle

Bought a Veloster N at msrp. Had shopped around at other dealerships that were asking $5k over. Not only did I get a hard car to find at msrp, they also gave me $3k more for my trade than others had offered. Do yourself a favor, go here, ask for Brian and get yourself a new ride.

I would like to give a shout- out to Michael in the Service Department. Such a nice guy, very calm, informative. Really enjoy working with him.

Alex Ajraz Was soo nice and helpful. He also made sure that I knew how to work all the features in my car. Thank you so much! I love my Santa Fe!!!❤️

kudos to AB and Justin. Excellent customer service.

AutoNation made my car buying experience enjoyable. The staff is professional and pleasant. I would recommend them to anyone.

Took car in for 2 recalls. Service was great and every thing was completed on time, plus they washed the vehicle.

When they service your vehicle, they leave figure or hand print inside your car and floormat.

Service was really fast very organized really nice people

Abdiel was a great salesman who did what he could to find us a vehicle. Nothing was a waste of his time and he worked quickly for us. Zach in financing really took care of us by honoring my husbands service in the military which we are very thankful for. We haven’t ever received service like we did at Hyundai! Thank you all for the wonderful, honest and fast service.

We purchased a 2017 Honda CRV. Alexandria Hastings did am amazing job from start to finish helping us find a suitable replacement. We highly recommend her and Auto Nation to anyone in the market for a new vehicle.

We purchased a 2017 Honda CRV. Alexandria Hastings did am amazing job from start to finish helping us find a suitable replacement. We highly recommend her and Auto Nation to anyone in the market for a new vehicle.

Jesus is the best

So far everyone is nice and the service department is great.

This dealership has some serious renovations going on but I was in and out in 35 min for an oil change and tire rotation!

Excellent service and Mike takes care of everything. The new waiting area is great and the wait time was minimal. Thank you AutoNations Hyundai💥

Noor and Luis are one of the best sales agents I have had the chance to deal with. No hassle deals and transparente with every transaction.

I purchased a vehicle in March and the whole experience has been amazing, my salesman Charles found me exactly what I wanted. Justin in finance got me the best coverage and warranties. And Zach in service was able to fit my car in and give me an oil change in record time when I needed it! Grateful for all the departments at Hyundai working together to make the customer service experience a great one at all times!

I wish to give them negative star. First of all they are gonna force you to take their own bank loan with useless extended vehicle protection plan coverages. Their vehicle protection plan won't work your car repair until you are getting mad and angry. It is gonna kill your valuable life time and healthy brain cells. They are gonna never answer your phone call or never call back to you. This is my big suggestion for you guys. If you gonna make deal with them be aware out of them. Also they always politely reply to bad reviews: "-We are deeply disappointed by your experience at AutoNation Hyundai North Richland Hills. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 953-6549 -- we hope to hear from you soon." Unfortunately, this phone number won't fix your issue at all.

Mike in the service department is the best in the business. We drop off our car and Mike does the rest. We will be back.

Great service and communication. I bought my new car the same day I went to look at it. Thanks!

Just purchased my 4th Hyundai from AutoNation, they just keep getting better. My Tucson Limited has all the bell and whistles a girl could want. I love the air conditioned seats. Mo is always a pleasure to work with.

Never have been dissatisfied with services there. Joe Barker was especially helpful and kind to me today. I rate him top in every area.

My experience was not very well I called in regards to a certain vechile drove over an hour to the location to get there and the car was being repainted because there was a dent in it which was not disclosed on the websites nor pictures. I was told I sign my papers they would bring me my car that next day. No car no call had to call them several times and get the run around then revive the car and he had not be serviced had to give the car back for a week before they got everything right. I called for the GM several times and have yet got a call back the experience was the worst I had buying a car. My suggestion is hold them to everything check everything on the cars before signing everything don’t assume the will fix anything.

Best Service I've ever got from a dealership. Everyone was very friendly.

Went in "just to see" the Santa Fe and got out of there with a brand new one!! Everyone was super accomodating, information was clear, process went smooth, cars are great!! Would definitely recommend. 10/10! Thank you :)

Knowledgeable and professional service dept. Great customer service. Thank you

I've purchased several vehicles from AutoNation in NRH,always a great experience. And I like the cars too!

Alex was a great help, as was the finance rep

I had a good service on my car. Michael was very attentive and explained everything to me patiently. They did everything I requested for.

Jaden was my Sales Consultant. I recently bought a Hyundai Elantra Value Edition Scarlet Red. I love, love love my car and everything about it. It's perfect for me. I walked into the dealership with two pre-approved auto loans (Bank of America and Capital One). The dealership beat both their offers so I financed my car with their lender. Jaden my Sales Consultant was patient, very kind, knowledgeable and accomodating toward me through the entire buying process. It was a pleasure working with him, especially since it took me two weeks to come back and buy the car after I initially found it. I was all over the internet looking for a pbetter price/deal for the Hyundai Elantra Value Edition and didn't find one. Trust me, please go see Jaden at the dealership and he'll take excellent care of you too, sale you a car at a great price and they will get it financed too with a much better deal with the lenders they work with. Again, trust me and go to AutoNation Hyundai North Richland Hills to buy your next car!

Jaden J. was my Sales Consultant. I recently bought a Hyundai Elantra Value Edition-Scarlet Red from Auto Nation Hyundai North Richland Hills. I love, love, love my car and everything about it. It's perfect for me. I walked into the dealership with two pre-approved auto loans (Bank of America and Capital One). The dealership beat both of the offers I was pre-approved for, so I financed my car with Auto Nation Hyundai North Richland Hills lender. Jaden my Sales Consultant was patient, kind, knowledgeable and so very accommodating toward me. It was a pleasure working with him, especially since it took me two weeks to come back and buy the car after I initially found it on Edmunds.com. I was all over the internet looking for a better price/deal for the Elantra Value Edition. I could not find one and finally came back and bought the car from Auto Nation Hyundai North Richland Hills. Trust me, please go see Jaden at the dealership and he will take excellent care of you too from the beginning to the end of the buying process and also sale you a car at a great price. They will finance it too with a much better deal through the lenders they work with. Again, trust me and go to Auto Nation Hyundai North Richland Hills to buy your next car!

I always enjoy my visit to AutoNations Hyundai Richland Hills. Staff is attentive and friendly. Recently representative called me to remind its time to make an appointment and then followed up. No effort from my side. Service was completed within the time indicated. I bought my third Hyundai in this location and they will always have my preference.

great service and straight forward staff

convenience and knowledge of staff

Although because of construction its tough to actually find the service department, my service guy Mike was very informative and helpful. He helped to save me money and he actually called me after I left my wallet at the front desk! I retrieved it 2 hours later with everything intact. Thanks Mike!

I took my 2014 Hyundai Santa Fe Sport in for repair on the replacement engine. The dealership kept it in the back lot for 7 weeks before the problem was diagnosed. I was informed that $1,000 was required to fix it it was no longer under warranty. There were only 14,000 miles on the replacement engine and I am the original owner. I contacted Hyundai Corp. and filed a complaint. After another week the case manager informed me that she had contacted the dealer where the car was in for repairs, but it was the wrong dealer. Finally, after 8 weeks the car was repaired under warranty as it should have been. But only after several temper flare ups on my part. Even the diagnosis was not done without my getting both angry and insistent. VERY POOR CUSTOMER SERVICEf

I purchased a 22 Elantra N on 01 July 22. The add ones that I was required to purchase are failing apart. The $800 window tint has bubbles through out all 5 windows. The door edge guards are falling off, and the bumper appliqué is entirely missing. Additionally, the sales manager would not let me use my own financing. Instead, I had to use their in-house financing, which costed me additional money. Also, Robert Gonzalez told me I was authorized a compentary wheel and tire package. But looking through the paperwork, I was charged $529. I’d like a refund on these purchases that are falling apart, as it has shown that Auto Nation employees are inept to complete the work properly and at worst could be out right lying to customers to make money. Please let me know what info you need from me.

Local convenience, excellent service department, and I love my Santa Fe!

My family of 6 just moved from South Korea back to the US (military). After picking up our vehicle from the Vehicle Processing Center we noticed there was something wrong with the handling as it was bouncing us like bobble heads. Zack Mobley and team made the process from them on completely painless. Zack provided a free multipoint to identify the issue then replaced the faulty shock assembly the same day with parts in stock. Zack was honest, upfront, and very polite. He called us a Lyft on top of that and covered the bill. I highly recommend this service department, especially Zack Mobley.

Service Advisor Joe is awesome

My 2011 Genesis Coupe had issues that started while under warranty, but could not be duplicated till after warranty expired. Service Manager John And Service Agent Michael both worked extremely hard to get issues covered by warranty. I got a both my engine and transmission rebuilt under warranty. I can't imagine what this would have cost me if not for them fighting for me. I can't thank them enough.

Maverick was our sales rep and he was Amazing! We had been looking for a new car for months and he helped us find the perfect match for our family! This was such a smooth transaction and I appreciate Maverick for all the help and information he gave us. Highly recommend!!

Maverick was our sales rep and he was Amazing! We had been looking for a new car for months and he helped us find the perfect match for our family! This was such a smooth transaction and I appreciate Maverick for all the help and information he gave us. Highly recommend!!

Joe was amazing! Highly recommend!

Jorge in the service department is awesome and John the manager is 2 of the best employees that they have!

Ryan worked hard to help me get my new car. He kept me updated as we waited for my hybrid Tucson.

The North Richland Hills location is great! All the people in their service dwpt are so very nice and Zach kept me update during the entire process. Would absolutely recommend them to others.

We had an amazing experience buying our son a 2022 Santa Cruz. I Highly recommend Ali Hastings and Jaden Jassim as sales consultants. The process was smooth and fast. They went above and beyond to meet our expectations! We were late to our appointment on a Friday evening and they didn’t mind it at all! We got to the parking lot and they greeted us like we were family. They know how to take care of their customers!!! Ali has answered any questions we had and have had late in the evenings and even on the weekends. They really know how to take care of their customers!!! The service is amazing!!! A BIG PLUS IS THEY DON’T CHARGE A MARKET ADJUSTMENT OR A PACKAGE DEAL TO REPLACE THE MARKET ADJUSTMENT!!! If I could rate them more than a five star, I totally would!!! I would totally 100% would highly recommend them! They just won a new customer! They definitely have my future business!!!!

I had a difficult time getting in touch with anyone at the location. Finally someone was able to transfer me to George. He was able to fit me to get the part replaced on my trunk. When I got there I locked my keys in my car. Him and a member of the maintenance staff successfully unlocked my car!

We took my wife’s 2015 Sonata in for a recall and and small oil leak. The recall item was 100% covered of course but I was expecting to get gigged for a couple hundred dollars to even look at the oil leak. The technician inspected the car and torqued the drain plug which fixed the leak. All at no charge!! Did I mention our car was washed too? Awesome job AutoNation!!

I've always had a good experience when taking my vehicle in for service. Highly recommend them to anyone needing Hyundai work done.

After REPEATED times being placed on HOLD to just make an appt for oil change at Hiley in Burleson for over a year and voicemails to manager ignored, I decided to take my car to AutoNation in NRH and couldn’t be more happy! THANK YOU Helen for actually answering the phone & always being so pleasant. Thanks to the guys in Service who got me right in & out PDQ👍. You’ve won my future service hands down!

I bought a Hyundai Tucson hybrid through them, their service has been remarkable throughout the entire process of reach Out to me and financing. Ryan lovin has been of great help this is my first Hybrid and its super techy ryan has always been there no matter what time i text him he always responds to my queries. This dealership has made my entire car buying experience very smooth , i was in and out within 2 hrs with paperwork and test drive! Ryan is very helpful he made sure the car was ready with a full tank and spotless for me to drive away!

They are very helpful. Thank you

The service department was so helpful. They has me in and out quickly. Super friendly and helpful as well. Definitely recommend

Wonderful experience! I wanted a car that had not yet arrived and so my contact, Mo Ibrahim, keep me in the loop the whole way. Thankfully my car arrived earlier then anticipated and they saw me right away so i could finish paperwork on the car. There were some bumps in the road but Mo helped to make sure, i had everything i needed and i was able to get my car and it is amazing!!!!

Wonderful experience! I wanted a car that had not yet arrived and so my contact, Mo Ibrahim, keep me in the loop the whole way. Thankfully my car arrived earlier then anticipated and they saw me right away so i could finish paperwork on the car. There were some bumps in the road but Mo helped to make sure, i had everything i needed and i was able to get my car and it is amazing!!!!

Big and special thanks to Ms Ali H. for helping me with my purchase 😊. She was super friendly and outgoing from the start! Definitely going to her again in the future!!

I highly recommend this place for their professional service/ in-depth knowledge of the domain and for their superior customer service. Thanks Jaden for going through the entire process end to end. Thanks Charles for walking us through features of our new car. Thanks Dmitry for getting us a great deal. You guys are amazing 🤩 🫡 To the viewers- If you stopped at this place, you don’t need to try anywhere else. AutoNation Team got you covered.

Was pleasure to work with the guys! Thank you!

Came in for regular service, everybody was extremely attentive since I pulled up. They even washed my car. Service advisor called me after I left to make sure everything was good. I hope everyone has the same experience I did!

great purchasing experience, very easy and honest

Great service and I got my second car at this place. I am sending my mom here to get her new Santa Fe. My sales person Mo Ibrahim is always helpful, knowledgeable and great guy to work with.

If you buy a used Hyundai there is a good chance it will have a blown motor when you buy it. And this dealer will not step up and make it right. Ask me how I know.

Tony Bruno has been our ultimate Top #1 car salesman. He knows and understands the customers wants and means when it comes to purchasing a vehicle. If anyone is in search for a vehicle, my favorite brand is Hyundai and go to Tony for a quality car buying/leasing experience.

Just got my new car from this dealership. Amazing deal and best customer service. Thanks Dmitry Abovskiy for the professional advice and help.

Just got my new car from this dealership. Amazing deal and best customer service. Thanks Dmitry Abovskiy for the professional advice and help.

They had my car for 7 weeks and kept saying they would get to it next week. Finally had to get it towed to another dealer. Person working in service really didn't care to be of any help.

Michael in service was awesome. He knows Hyundai’s very well.

Spoke with Zach M. in your service area…helped me with all my questions. Great customer service, hard to find these days! Will recommend to others.

Brake trouble, service dept did great job…from beginning to end! Thx zach for your good customer service! I will come back again for all my car repairs!

Zack Mobley in Service is the friendliest Service Advisor ever. Kept me up to date on all my repairs, and there was no surprise when it was time to pay. His estimate was right on the money.

I love the service department, Zach was very helpful and friendly!

I highly recommend this dealership, we got the best deal! The highlight of our visit was working with Dmitry Abovskiy. He is very professional, friendly and super helpful. Thanks Dmitry for this great experience! We will definitely be back for another car.

Very helpful service department! Great experience once again!

Very dissatisfied with this dealer and their games. They like to withhold information and give incorrect information. Then when you don't like their financing and you come with your own, they say oh we only go through our financiers and now don't accept outside financing. Thats to say the least!

service center people impressive and responsive to my requests. scheduling an appointment for service is great

The customer service is great. Zach does an excellent job to get you in and out and get everything done.

The people are nice and keep you in the loop.

They wanted to run my credit before I even had a change to look at the car or even test drive it. They also tried to hide a paint chip using black electrical tape on a black hood. I had to beg the sales guy to let me see the car.

BIG THANKS TO DONALD...Great service, he understood our vehicle needs and took care of everything we needed to do to purchase the vehicle...very professional in every respect. respectful, attentive, and caring during the entire process. Completely went over the entire vehicle and showed us how to operate everything on the vehicle.

I had my car in for service recently, and Jorge took excellent care of me and got me out fast. there was a small issue with the repair, and they owned up to it and took care of it! too often a business will try to take advantage of you, Jorge was quick to get my issue taken care of in very professional way. I highly recommend the service dept and Jorge!

If you're in need of a new vehicle, contact Saul Paxton. There are 2 Sauls there so ask for Paxton. If he doesn't have what you are looking for he will be on the look out and let you know as soon as it's available.

I purchased my Hyundai Santa Fe here and Ryan was wonderful to work with. Now when I take it in for service they are quick efficient and only recommend what my vehicle needs, no overselling and I appreciate the help! I LOVE my Santa Fe and hope to buy another when the time comes!! Great service and customer service!

The customer service was excellent! It was a tad pricey, but they didn’t try to push me to do anything in my car that wasn’t necessary.

My service advisor Jorge Caldera was awesome!

Mo Ibrahim was awesome to work with!! He was responsive to our original request and followed it through to the final sell. I would recommend Auto Nation North Richland Hills to anyone who is looking for a great deal and I would suggest that they ask for Mo!!

Jorge C in the service department is outstanding his customer service skills are top notch it’s always a pleasure getting Jorge as my advisor I will recommend all my friends and family to go see him if they have any car problems!

do not take your car for service here if you want it fixed right away. they have had my car for 9 weekdays and still not even looked/diagnose it. I am with out a car. they can not even get it diagnose in order for me to get a rental if covered under warranty. I am having to rely on others just to get to work. no fun.

I love the service here Jorge C took really good care of me top notch service I will be coming back soon for more work keep up the good work.

Zack very happy with the service

Autonation Hyundai North Richard Hills 7724 NE Loop 820 Fort Worth, TX 76180 REVIEW If you are trying to buy a car here, make sure you get the Retail Purchase Agreement before signing any papers!!!! They are going to lie about everything to make you buy and at the end they will not show you any numbers till you finish signing everything.... What happened to me wasn't the first time, I found others that had the same exact problem... Just google for reviews of this dealership.... When I was asked to sign all the papers they gave me a small ipad and I couldn't see anything, just the square where I was supposed to sign. They never told me I was paying for 2 protection packages named appearance protection for $599 and windshield protection for $699 The price was also different, I was told $48.855 and they changed it to $50.632 I was also offered $700 credit for repeated business and they didn't added to the deal, I signed trusting this dealer and they just took advantage of that, They are just lying and trying to hide the final numbers to see if they can get away with it. I even asked many times for the door numbers and was ignored. They also lied to me on my payment, they said it was going to be $603 for 72 months, then they tried to sell me the following packages making me believe it was just going to be an extra $6 a month Tire and Wheel protection $529, Dent Protection $899 and Vehicle Plus $1020. My payment wasn't $603, that was another lie... My payment was $548. I wish I could fix this but I already signed.... if something like this happened to you please report it! I did it! and make sure you leave a review everywhere! Consumer Financial Protection Bureau - 855-411-2372 OCCC 512-936-7600 BETTER BUSINESS BUREAU 581-445-2911 DMV - 512-465-3000

Autonation Hyundai North Richard Hills 7724 NE Loop 820 Fort Worth, TX 76180 REVIEW If you are trying to buy a car here, make sure you get the Retail Purchase Agreement before signing any papers!!!! They are going to lie about everything to make you buy and at the end they will not show you any numbers till you finish signing everything.... What happened to me wasn't the first time, I found others that had the same exact problem... Just google for reviews of this dealership.... When I was asked to sign all the papers they gave me a small ipad and I couldn't see anything, just the square where I was supposed to sign. They never told me I was paying for 2 protection packages named appearance protection for $599 and windshield protection for $699 The price was also different, I was told $48.855 and they changed it to $50.632 I was also offered $700 credit for repeated business and they didn't added to the deal, I signed trusting this dealer and they just took advantage of that, They are just lying and trying to hide the final numbers to see if they can get away with it. I even asked many times for the door numbers and was ignored. They also lied to me on my payment, they said it was going to be $603 for 72 months, then they tried to sell me the following packages making me believe it was just going to be an extra $6 a month Tire and Wheel protection $529, Dent Protection $899 and Vehicle Plus $1020. My payment wasn't $603, that was another lie... My payment was $548. I wish I could fix this but I already signed.... if something like this happened to you please report it! I did it! and make sure you leave a review everywhere! Consumer Financial Protection Bureau - 855-411-2372 OCCC 512-936-7600 BETTER BUSINESS BUREAU 581-445-2911 DMV - 512-465-3000

I had a great experience getting an Ioniq 5 with Alan. He was just so pleasant to work with. He even drove me home himself an hr after closing. Really enjoyed the experience from start to finish.

The fact that there is ZERO customer service for any services needed on vehicles. I've had numerous reminders about a recall on my 2019 Kona since November. I've tried MULTIPLE TIMES to schedule an appointment to get this taken care of. Only to be told they're too busy or that they don't currently have any trained technicians to perform the recall maintenance. Thanks to Eckert Hyundai I'm going to be getting that taken care of. I WILL NOT be buying another vehicle from AutoNation nor will I refer any family or friends.

Thank you to Anthony Williams for helping me for two days to find a car in my budget.

The professional way the crew handle my needs. Also for the speed in which they did the job. Well done.

Not recommend this place,they sold me a car with multiple issues and told me they were easy fixable but lied and had to turn it back in they next day I rolled it home. Also I have not received the refund of the down I payed for the car,that was supposed to be sent back to my account a month ago

very helpful staff went above and beyond to make sure we were taken care of. I would definitely buy here again.

Great customer service. I know I can trust them when I take my car in for maintenance and repairs.

When I went to autoNation Hyundai, I spoke with jeorge. I came in with a flashing check engine light and my car just not acting the way it should. The dealership was very backed up with cars (the service industry is so overwhelmed) and he stated that a technician may not be able to look at my car until July. All other Hyundai dealerships are in the same boat so I was faced to either wait over a month for my car to be repaired or to buy a new one.for a week I left my car there and during that time Jeorge was able to squeeze my car in and take a look. He may not know how much that meant to me but I had just gone through something in my life and to not have a car on top of all the stress really was overwhelming. Im so thankful for him being so kind and helping me. Seriously 11/10 customer service!😁 my car runs like brand new!!

We loved our experience with AutoNation! Thank you to Josh Arnold for your time and help in buying our beautiful new vehicle. Please get Zach a faster, better computer so customers don’t have to wait forever for the financing to go through. But overall, we were very happy with our experience and love our new car!

Mrs Kimberly Louis is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Kimberly Louis to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email: kimberlylouis110@gmail.com WhatsApp : + 1 (860) 556‑3122

Do not purchase here unless you want two car loans! Purchased vehicle in Dec, it is now mid Feb and the dealership has still not paid off my trade-in. I am now stuck with two auto-loans. No-one answers dealer phone number. Salesperson, Noor, said he forwarded to finance. No-one has called me back. Never have I ever experienced a dealer not paying off the trade-in in a timely manner. Poor management, poor business practices, not trustworthy. Poor customer service. Broke contract by not paying off my trade-in. Not trustworthy to fulfill their end of contract. If you owe on your trade-in YOU WILL have to carry two auto loans until they get off their lazy keesters and pay your trade-in off. Can you afford two auto loans?

I had a great experience purchasing my used CrV both the salesman and finance manager were very helpful and accommodating.

Due to a company issued safety recall that made my vehicle dangerous to drive, I dropped my car off on December 1st 2021 to get the issue rectified. I was told at that point that it would take at least 3 weeks to even take a look at my vehicle and run a diagnostic, and was not offered a rental vehicle to compensate for it. On January 5th 2022, I was finally given a loaner car and was told that the dealership would only pay for it until my new engine came in, and then 10 days after that, I received a call on Jan. 19th that my engine had come in on the 10th and starting the 20th they would no longer pay for it. When they called, I was told that my car was 3rd in line, and would be ready in the next 2-3weeks. Obviously, the dealership can pay for a rental car, and they should’ve been doing this the entire time. Since then, I have gotten nothing but pushed back times for when it will be ready. As of today, February 7th 2022, I still have not gotten my car back and was told that it would still be 4 weeks till it will be ready. I am absolutely disappointed with the service I have received at this dealership and I am appalled at the way in which they are handling this.

The Service Department is amazing, fast, courteous, knowledgeable. Michael and Zach are great and I couldn't be happier with the service department!

Went into this service dept for the first time for scheduled service on my new Sonata. The dealership is beginning a massive remodel so it looks like moving day but the service advisor Jorge was great, explained the messiness and took care of me instantly. It was 7am so the dealership wasn't open yet so I sat in the giant showroom alone listening to 70s hits and got some work done. The time estimate was 90 minutes and they had completed in 75 minutes. Nice. Would recommend.

everybody be careful this dealership their used cars manager Lewis and Justin Justin will not return your phone calls Lewis is the most rudest person on the phone the general manager will not return your phone call either hopefully the bad reviews will eventually get to them I've already called their corporate and filed complaints on this dealership absolutely horrible dealership run

Good services and nice people help me to get the exact car I wanted:)

Michael in the service department was wonderful. He kept us posted about our car’s repair status and gave us a detailed cost breakdown. Everyone we dealt with at AutoNation was professional, helpful and genuinely nice.

We waited too long and the car had some problems We went back after a few days and we had to wait again for Three hours just to hear that they didn’t have the parts and they have to order them.

I am very satisfied with my car purchase . the service people in Richland Hills were so nice and helpful .

Outstanding treatment superior servixe

Poor service. Obviously has no intention of honoring warranty.

I'm really upset with this place. I was sold a tire plan and extended warranty in January when I bought my used car after being told it was required from the finance company which now finding out it was not! I can't even use the tire plan! I've called so many times and even different locations and just keep getting the run around, transferred to other departments or no one answering. I even left a message on some random persons mailbox up there bc they just keep transferring me to whoever. I'm really disappointed bc I asked them to please not screw me over and yet here I am paying more money for the services than the car and I can't even use them! It's disappointing to see a place with such a nationally recognized name playing dirty games. I'm filing a complaint with their corporate office, BBB and I'm contacting an attorney. I'm hoping my finance company and an attorney can get some results since I'm not.

Although the purchasing of my car went smoothly at the dealership and financing was accomplished with Capital One as I requested, the financing department without my knowledge applied for financing at a myriad of arbitrary institutions. For weeks after my purchase I have continued to receive responses from these companies regarding my application with them. Since I did not apply to them and clearly stated I only wanted a loan with Capital One, I would not recommend purchasing a car from this dealership.

IN REGARDS TO AUTONATION USED CAR SUPER CENTER Quite possibly the WORST car buying experience I have EVER dealt with. Avoid Francisco & this place if you don't like run arounds, lies, and rude people. My fiancé was up there from 9 AM to 4 PM and I was up there from 12-4 (when all they said I had to do was sign paperwork and then Ill be out of there) If you get approached by Francisco, then just walk away. He's straight up rude, doesn't have a clue what he's doing, walks around aimlessly playing on his cell phone, talks to you in a demeaning manner by telling you what HES doing for you because HE is helping you out, avoids follow up calls and texts. EXAMPLE: Waiting until the very moment I'm in the office signing all the paperwork with the financial manager to let me know he's getting new tires put on the car, and how great that is and how we will have to wait til the following day to go pick up the vehicle, mind you we brought a $10,000 paid off vehicle in to trade, meaning we would need that car to get home and go to work. And when confronting him about how we would need the vehicle he proceeds to get an aggressive tone on how he's helping us. When I feel that should have been taken care of or mentioned prior to selling the vehicle. The financial manger asked him to step out and eventually went with him, came back and asked if we could take the trade in home, and they would swap them out the following day at my job in Haltom City. I reluctantly agreed. The following day when texting Francisco for updates he'd take HOURS to respond and straight up ignore the calls. I work from 8-5 and the car NEVER came, when he finally responded to my text he stated he would just bring it to my house in Burleson. My fiancé who works in Haltom City as well, decided he'd come get the car and take it to the dealership himself to pick up the new car. He was up there for an additional 2.5 hours before he finally got the car. 10 minutes after driving off the lot the tire low sensors came on. They like to use time as a tool. Just 12 more minutes, just 20 more minutes, just 10 more minutes. When I got there instead of having me fill out paperwork that they needed they had me sit there with an 11 year old and 6 month old baby. (they don't have changing tables in the bathroom by the way). when he finally came around with the paperwork he hovered over me like I was inconveniencing him, like dude you coulda had me fill this out a while back and yes I did tell him that(I did an online application as well) The car was "ready" at least 17 times when I arrived, always "just needed one more thing". Cars ready to go just need to finish up paperwork, 20 minutes pass, cars ready to go just needs a detail and inspection, 45 minutes pass and the cars ready to go just needs a detail (they used this multiple times even the following day when my fiancé went to go pick up the car. Now we had to go back up there today to get an oil change and to fix the tire sensor and they were supposed to buff out a scruff but want us to come back on a Saturday. We would really just like to enjoy the car already. Also The place is DISGUSTING the chairs and tables are looked well used and like it was bought from goodwill.

I had an amazing experience with Denise. She is a hard worker considerate and kind. She gave me a great deal on an absolutely great crossover. I will send anyone I know looking for a car to her! I will buy my next car from her too. Please let her know you read my review if you decide to use her.

Jorge was thorough and friendly. He recommended I do additional changes which I will consider when I return for the next oil change appointment.

Great fast and friendly service! They keep me safe on the road💥

I was told I have a free 1st oil change. I asked wanted full synthetic. they charged me the same price of an oil change not the difference. I asked for my tires not to be rotated. They said that they did not but my lugnut key was in the cup holder and had been removed from my glove box. Too Many half truths. I declined 3 times to review them and they continued to send me emails. So I will give them what I thought.

Michael in service was very helpful and kind I had my car serviced and oil change

Very good staff! Efficient and courteous!

The people are friendly. My salesman Mo was awesome. I drove my brand new car for 4 days and decided it wasn't the one for me. I called Jerry the GM and he told me to bring it back and he would take care of it. When I tell you he did what he said... yasssss he did! Thank you Mo and Jerry! I am a customer for life!

The service was amazing!! Mo, who is a rep at Auto Nation Hyundai in North Richland Hills, Texas. Did a great job explaining the car and features. He helped me pick a totally different car that I wasn?t even expected to test drive and didn?t over sell me. He was patient, precise, and true to his word. He has found a long time customer from his exceptional customer service. Thanks Mo!

When I call inquiring about I saw online the sales person was very attentive and responsive. I quickly made my way to the dealership as I knew the car might not last the day. I purchased the car but was told I needed to return three days later because they haven?t had time to inspect or detail it. After the third day, I figured I better call to make sure the car is ready. I finally reached him after and was informed that car needed a new radiator and the passenger window needed repairing. Basically it took them 8 days to repair a radiator and window. After getting the car, I had it inspected and found 8 major problems which they refuse to address in any manner. I might as well had purchased from an individual or a ?mom and pop shop?. Note: to the dealership credit, they did loan me a loaner car on the 7th day.

Hector was very helpful. The whole experience was very easy and quick. I definitely recommend AutoNation, be sure to ask for Hector.

I only went back because my car broke down and I didn?t have the money to go to the Fort Worth location. I will never go get my oil changed at this location. At the beginning of the pandemic, they refused to wear a mask in my car when taking it into the garage. I have low immunity and needed them to do this. I will never buy this brand car again. The metal on the top on the car gets mysterious dents.

Visit was fast and employees were very nice

Had a great experience. The service was quick and easy. Brought car in for oil leak and was fixed and back on the road within a couple hours.

You negotiate a price and they will add on fees later. I asked them twice if the price included everything except sales tax and they said yes twice. Then they put a purchase order in front of me with fees added.

I searched online and finally tried it out at this dealer. There is no hiding, add on surprise when you step in. Whatever price they put online is the price you expect to pay.

Service took a much shorter time than anticipated and the staff is always welcoming.

Go see Mo! He knows his stuff! Very knowledgeable and friendly. You won't be disappointed.

Great experience today. Brought car in for routine oil change and tire rotation! They called me within an hour, completed! Fast, efficient and so easy to get my car. Didn’t have to wait for some guy to bring it up…which at some dealerships can take 10-15 minutes just to get your car! Thanks for great service!

good greeting with smile .

Could improve after sale service. Prepare to buy an expensive 2nd key if you buy used. i gave up on my salesperson.

The service work was completed as expected ... to a point! I drove my serviced car off the lot at about 5 pm. I drive straight home and parked in the driveway. The next morning I went out to my car and didn?t even get a click. Even keyless entry would not work. The battery was completely dead. I called AutoNation Hyudai immediately and left a message with Blake in Service that I needed someone to come out to assist with what clearly connected to the service work done the day before. Four hours later I left a message with Mr. Green detailing the same. No call back from either person. Cynically, I guess they had my $857 and didn?t need to follow up with good service. Seriously, I won?t be back!!!

They just finished my recall done. It was so fast . And zack was so helpful . Really happy with hyundai service departman

The WORST SERVICE I have ever received. My first experience with them was good and fine. However, October of 2020 I took my car in. It ended up needing a new engine. I have extended warranty so it took about 3 days for them to come out and prove that warranty should cover it. ZACH was my advisor and he tried to cheat and scam me out of money not once but TWICE. He said I was going to need to pay $800 for the diagnosis of my car. However, I reached out to my warranty and they let me know they covered the cost of the diagnosis and had already paid the dealership for it. So I went up the chain of command and reached out to them and let them know of Zach's actions. Thankfully they confirmed they had been paid and I didn't owe. But Zach tried to take advantage of the situation and scam an extra $800 from a customer. Then since warranty hadn't approved it yet I had to take out a rental car with enterprise in my name. Zach assured me that warranty was covering it and I would not have to cover the cost of the car rental. So 12 days later I get my car back, return the rental, and owe nothing. Then in January of 2021 Enterprise reaches out to me letting me know the bill has not been paid. I reach out to the dealership and I they ignore me and pass me around from person to person. I start going up the chain of command again, this time to corporate. They say they will help me and then ignore me. We are now in April of 2021 and collections is coming after me for the bill. The bill that my warranty paid to the dealership and the dealership is refusing to pay enterprise. DO NOT DO BUSINESS WITH THEM EVER. This is still an unresolved issue and they DO NOT CARE ABOUT THEIR CUSTOMERS OR THE SERVICE THEY PROVIDE. They are GREEDY and only care about making money.

Polite, professional, and to the point, got everything done promptly without any issues.

This was definitely hands down the best buying experience! Would highly recommend!

Very knowledgeable and professional service department. They also have amazing inventory of new and used cars

In the Service department, talk to Mike. He gets things done. He stayed late to make sure my car was taken care of.

Took my car in for 45,000 check. Great service and time efficient.

Quick and good people bought my third car there. clean place

Smooth and pleasant experience. Mo was outstanding

Needed a vehicle fast! Went to AutoNation and found what I needed at the price I could afford. Everyone was great!

Got everything completed in a timely matter. Even got my car hand washed!

Scheduled maintenance, done right. Thought I might need new brakes but the maintenance inspection found it was only some rust from not driving so much, so saved me some bucks right there. Service group is top notch and the manager Mike is at the top of the game.

Sold them my car...took only one and a half hours for entire experience.

AC went out first we got car. Overall good experience but more money to fix AC

As usual the service took a personal interest in my auto and explained everything to me.

Pleasant experience. Clean waiting area. Friendly employees walked through area.

Outstanding service . Everyone was very helpful and made sure I was taken care of!

Zach worked me into the schedule and took great care of me.

Had a fantastic experience here. Mustafa in sales and Chad in financing went above an beyond for me. Out of the five dealerships I went to, they were the only ones who didn't haggle on my trade in value or my financing goals. Mustafa did a great job finding out what I wanted in a car and set me up in something much nicer than I even thought I could afford, and still in my budget!!! They even stayed after hours to get my deal done since I made the mistake of not coming here first!

Mike was great! My sunroof had to be replaced, but it was backordered. Hyundai?s shipping system leaves a lot to be desired. The dealership went above a d beyond to get things moving and my car back to me as soon as possible

It's great to work with my service specialist, Zach. He's always prepared, pleasant, and professional. He is very respectful of my time. I definitely recommend working with him the next you need your Hyundai serviced.